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Reviews of The Orleans Hotel & Casino

3.5 out of 5
The Orleans Hotel & Casino
4500 W Tropicana Ave, Las Vegas, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 3529 out of 7476 reviews" "
Rating 8 - Good. 2089 out of 7476 reviews" "
Rating 6 - Okay. 974 out of 7476 reviews" "
Rating 4 - Poor. 448 out of 7476 reviews" "
Rating 2 - Terrible. 436 out of 7476 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like all the places to eat ate night When everything else is either closed or out of reach.
Stayed 4 nights in May 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean
Stayed 3 nights in May 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good. Staff very friendly and plenty of food options. No problem with parking, plenty of spaces. The Jersey Boys musical was one of the best shows we have ever seen. The bad. Paid in advance for a king bed with a strip view and received a 2 queen with a parking deck view. Went to get the room we reserved and was told it was not available but to come back in the afternoon the next day. Room seemed to be dated and smelled like cigarettes.
Stayed 4 nights in May 2024

4/10 Poor

Brenden

Travelled with partner
Disliked: Cleanliness, amenities
Room was not what we expected, grimy, the bathtub had a slow drain while showering, and no fridge included. Realized later that they include it for an extra charge. Checking in, we did the kiosk and the attendant recommended us park in the free parking area, it was not close. Later we found out from a security guard who saw us struggling to bring our stuff up to the room, that most people use the free valet and bellhop service to take things up to the room and park the car in a separate lot. I wish we were told this while checking in. The iron board and iron were dirty and smelled bad. Neighbors were loud and inconsiderate, 2 days in a row of people banging on other rooms doors next to us at 7 and 8 in the morning, waking us up. Other than that, the tables at casino were not bad with 5$ minimus which is nice. I wouldnt stay here again.
Stayed 3 nights in May 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice stay for those not willing to pay for the strip hotels. Although lots of smokers so be aware of that. The rooms are generally clean.
Stayed 2 nights in May 2024

2/10 Terrible

Oscar

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lady at the front desk was extremely rude and incompetent at her job, instead of looking for a solution she decided to kick my parents out of the hotel with security.
Stayed 3 nights in May 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 7 nights in May 2024

10/10 Excellent

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here twice and enjoy my stay
Stayed 2 nights in May 2024

6/10 Okay

Christina

Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Elmer

Travelled with family
Liked: Cleanliness, staff & service
Parking not enough
Stayed 2 nights in May 2024

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was great and easy very friendly, check out was easy but at the check out concierge Valarie could have been more friendly asking her a question about my bill was like pulling teeth. She answered my question but it was very unfriendly.
Stayed 2 nights in May 2024

6/10 Okay

Loretta

Liked: Cleanliness, staff & service
Disliked: Amenities
Definitely had a New Orleans flow. Nothing extra good about the property or the room. What i didn't like was no refrigerator or microwaves in the room. Per the staff, they don't like you to bring anything from the outside in. Drink, water are all commonly broughtto a room. No opportunity to keep it chill.
Stayed 3 nights in May 2024

6/10 Okay

irvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not bashing the Orleans it’s a good hotel but it’s a little outdated and could use some upgrades to the rooms, if you’re not looking to break the bank then this place will probably be good for you
Stayed 2 nights in May 2024

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Expedia screwed my reservation up and cost me almost nine hundred dollars more
Stayed 3 nights in May 2024

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay. Staff are friendly, sending us an additional blanket.
Stayed 1 night in May 2024

8/10 Good

Aditi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the pool area, dining options were limited. Wait to get help from front desk regarding any matter was always long and ridiculous. It’s a good place 10-15 min ride away from the strip. Room was decent.
Stayed 3 nights in May 2024

10/10 Excellent

Martin John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in May 2024

10/10 Excellent

Brandon, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again
Stayed 5 nights in May 2024

6/10 Okay

Miguel

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in May 2024

8/10 Good

Tommy

Liked: Cleanliness
Quick checkin and staff is friendly. Only bad thing is the washbasin was clogged, we call housekeeping they sent engineering come right away fixed the problem, unfortunately it make a little mess . But he cleaned up after all. Other than this , hotel is good to stay if you had your own car driving around .
Stayed 3 nights in May 2024

8/10 Good

adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 1 night in Apr 2024

10/10 Excellent

Mohammad Ali, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

B.E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time we will be back soon!!!
Stayed 3 nights in May 2024

10/10 Excellent

Ronghua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Lashone

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They have a new system in place the workers should have more patience not with attitude especially with the older customers who are not knowledgeable in computes
Stayed 3 nights in May 2024

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Nice room. Could use a coffee maker!
Stayed 1 night in May 2024

10/10 Excellent

Jeon Paolo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot
Stayed 7 nights in May 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay without any problems
Stayed 4 nights in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service
Great casino hotel
Stayed 1 night in May 2024

6/10 Okay

Roland, Daly City

Close to the airport
Stayed 2 nights in May 2024

10/10 Excellent

Steffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time. I like that there are a lot of food and entertainment options
Stayed 4 nights in May 2024

10/10 Excellent

Jarrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly do not have any complaints the staff was very helpful and nice and also all of the options included were so awesome! So much to do! Only one thing I was sad about was how early the pool closed. 😔 Other than that I would recommend it to everyone and would absolutely stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Casino for the price!
Stayed 1 night in May 2024

6/10 Okay

Dennis

Stayed 3 nights in May 2024

6/10 Okay

Marta

Travelled with partner
Liked: Staff & service, amenities
Needs a remodel or a new face lift. It looks dirty. They took out all the coffee makers and fridges in the rooms. Staff is helpful but the environment seemed unsafe.
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

10/10 Excellent

Adolph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best poker room in Vegas
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

8/10 Good

Marguerite

Travelled with group
Liked: Staff & service, amenities
Didn’t like that patrons are permitted to smoke indoors. Not good if you are allergic to smoke. It seems all Casinos allow this. Upon arrival our rooms were not available as booked. We were very unhappy about that. Misleading. We were not compensated for that.
Stayed 5 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

10/10 Excellent

Daryl, Union City

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved the pool area.
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 Excellent

Johny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.

4/10 Poor

Mariia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Promised view wasn't there (trash parking instead strip view) , limited wifi, room service didn’t answer, didn’t allow starbucks to come up to the room, socket next to bed didn’t work
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for the rating. It's always our goal to provide five-star experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We appreciate your business and value your great feedback. If there is anything else we can do for you, please let us know!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

8/10 Good

Paula

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I checked in and the property looked interesting. After a five hour drive, we were looking forward to sitting down at the bar and having a few "refreshments". We both sat down at the practically empty Alligator bar. There were two bartenders that I seen. I waited and waited. The bartender walked past us at least three times without even acknowledging us. We finally got up and walked over to the Mardi Gras bar where we were promptly served. I did notice for the rest of our 4 day stay, the Alligator Bar did not seem to have anyone at it. As a former cocktail waitress and bartender, everyone should know by now that good service earns good tips!!
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

10/10 Excellent

tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

8/10 Good

Russell, Stockton

Travelled with family
Liked: Staff & service
Pool was nice and good size. Limited food choices inside and out. Good place to relax. Uber to the strip.
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

2/10 Terrible

El Mechry

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwaves, no wine glasses, no corkscrews, no coffee, no silverware, and most importantly no respect for the customer. Also, you’ll hear cockroaches chirping everywhere!
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

10/10 Excellent

Anthony, FONTANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Semi truck parking
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thanks for sharing your great experience! Hope to see you soon for more outstanding service.

8/10 Good

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the whole property. Self contained for all needs. Bar prices really expensive!☹️
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

6/10 Okay

Ranulfo, Rolling Meadows

Travelled with partner
Liked: Amenities
I dont like the smell of smoke
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.