Suite, 2 Queen Beds, Balcony

Reviews of Ellis Island Hotel

2.5 out of 5
Ellis Island Hotel
4250 Koval Lane, Las Vegas, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 1195 out of 2873 reviews" "
Rating 8 - Good. 936 out of 2873 reviews" "
Rating 6 - Okay. 388 out of 2873 reviews" "
Rating 4 - Poor. 171 out of 2873 reviews" "
Rating 2 - Terrible. 183 out of 2873 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Meadville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at Ellis Island. It is a great alternative to staying on the strip and all the hectic conditions. It’s close enough to walk to the strip, but you have far enough a way to be comfortable and quiet enough. We noticed a refurbished the casino area and the ground floor rooms. They’re clean and comfortable and more modern. They are doing some construction there which made things a little inconvenient, but I’m sure it will benefit Ron once it is finished. The lobby looks like a waiting line instead of a lobby. I understand this is to accommodate large amounts of people checking in, but it is not inviting at all , the lobby should be your first impression of an establishment and your lobby is basically awful.
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

Caleb, Winston-Salem

Business traveller
Liked: Cleanliness, staff & service
Convenient to the Strip, but much less expensive. Budget interiors and lumpy pillows, but didn't spend much time in the room at all.
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Lametria

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The internet is horrible it shouldn’t. Be way more easier for iphone
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

4/10 Poor

Qualario

Disliked: Cleanliness, staff & service, property conditions & facilities
A/C unit sounds and runs like a tractor. Dingy sheets and towels. Just poor quality all around but it’s cheap so expect it.
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Bonnie

Clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Jaairo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Rachel

Travelled with family
Easy parking and convenient.
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, enjoyed our stay.. close to everything!
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us! We appreciate your feedback!

4/10 Poor

Jessica

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
We had employees staying here for an event, and many of our people stated feeling unsafe and sketchy type of area. Said many of the men there were living at the hotel, and felt unsafe. Older property, could tell in the styling, and overall cleanliness. Appreciated free parking, and close proximity, but will not be staying there again.
Stayed 3 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy convenient
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, convenient small hotel/casino off the strip. Great brewery, nice choices for food.
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Vaughn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had Bed Bugs!
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, and amazing casino. Very easy to win at. (The steak sucks- but oh well)
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

bradford

Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Subash, Laconia

Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Andres

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ellis Island has always been a great place to stay great food great staff and the best beer 🍺 in town 😁
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Affordable. Nice casino. Would recommend.
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a rough night and couldn’t sleep at all at a loud hotel downtown at 6 o’clock in the morning. I made a reservation to stay at Ellis Island when I got there the front desk lady was extremely nice. The room was sufficient and quiet I was able to get a four hour nap in, and then go over and enjoy the small casino connected to the property. Even at the casino the pit boss was extremely nice and went out of his way to make sure me and my friends were taking care of highly recommend and it’s an easy walk. , and then go over and enjoy the small casino connected to the property. Even at the casino the pit boss was extremely nice and went out of his way to make sure me and my friends were taking care of highly recommend and it’s a easy walk to get over to the strip .
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Darren

Liked: Staff & service
Stayed 9 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Theresa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the strip and quiet
Stayed 3 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 28 Mar 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Jean, Kingman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the Ellis Island Hotel for its close proximity to the airport. The room was small, but clean. There are a few dining options... we chose the bbq when we arrived. Ribs fell off the bones. Quite yummy! The Front Yard was very good for breakfast and lunch. We plan to return soon.
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Parang

Business traveller
Liked: Amenities
Very clean
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Aprilyn, Montebello

Travelled with family
Liked: Staff & service
Frontdesk are very helpful and accomodating. Just did not like the aircon is an old type and with loud sound when you change the temp. Control.
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Qinglin

Stayed 5 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

shirley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay housekeeping excellent They are remodeling again limited access
Stayed 7 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Steve C

Travelled with group
Disliked: Property conditions & facilities
When we arrived, the TV did not work. They had to send maintenance up to fix it. We had no hot water for showers or in the sink. The pool looked operational, but it was locked off with a chain and padlock. Not quite what we expected.
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay. Would stay again.
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Candice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The property offered everything needed so we didnt need to leave. Friendly staff, clean rooms. Would stay again!
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 25 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Yuting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park, quiet, hotel is old
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 17 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ellis Island has done so much to improve recently! Also, best karaoke I've ever been to.
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 17 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Lucie, Thompson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 17 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

pavan Kalyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 17 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 17 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

ARSENIO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Reasonable and clean. Had a peaceful stay.
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 17 Mar 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Cheryl

Travelled with partner
Disliked: Amenities
Okay room for the price.
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 17 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and not expensive. The restaurants are great with great food.
Stayed 4 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 14 Mar 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, property conditions & facilities
3 DAY STAY ONLY $112 US PRICE RIGHT AND QUIET!
Stayed 3 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 14 Mar 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

FRANCISCO

Disliked: Cleanliness, staff & service, property conditions & facilities
Communication with the desk office wasn’t proper, the desk person was rude
Stayed 1 night in Feb 2024
Response from Front Desk - Ellis Island Hotel on 14 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 13 Mar 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Vaclav

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
unpleasant receptionist, lack of towels (2 for 4 guests), no breakfast
Stayed 1 night in Feb 2024
Response from Front Desk - Ellis Island Hotel on 13 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Close to Strip and cheap! TV didn’t work. Had to call to have someone fix it. Wasn’t told you have to ask for your room to be cleaned. Had to go to front desk to get clean towels. Pool and hot tub locked. Difficulty working safe. Had to get on hands and knees with flashlight to see instructions. You get what you pay for.
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 13 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

SAMPATH

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 14 Mar 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Was not aware there was a security deposit
Response from Front Desk - Ellis Island Hotel on 13 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked it
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 13 Mar 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Carephes

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Location was good. Customer service was horrible. You were definitely paying for the convenient location but you are definitely not paying for great customer service.
Stayed 6 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 13 Mar 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Maylin

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect- close to the center and attractions. Hotel staff were also friendly and helpful ☺️
Stayed 2 nights in Mar 2024
Response from Front Desk - Ellis Island Hotel on 13 Mar 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Very clean and close to the strip - nice big onsite parking lot
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 13 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing much to complain about!
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 13 Mar 2024
Thank you for staying with us. We appreciate your feedback.