Suite, 1 King Bed, Balcony
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Reviews of Ellis Island Hotel

2.5 out of 5
Ellis Island Hotel
4250 Koval Lane, Las Vegas, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 1243 out of 2982 reviews" "
Rating 8 - Good. 973 out of 2982 reviews" "
Rating 6 - Okay. 401 out of 2982 reviews" "
Rating 4 - Poor. 180 out of 2982 reviews" "
Rating 2 - Terrible. 185 out of 2982 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk was very nice and accommodating. I’m very pleased with every visit here at Ellis. Thank you!
Stayed 1 night in May 2024

6/10 Okay

Nyal

Travelled with partner
Liked: Cleanliness, amenities
Under construction.
Stayed 1 night in May 2024

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place if you want affordability close to the strip! The rooms are well maintained and clean. The walls are thin - so unfortunately we could hear the person in the next room when they got sick in the middle of the night. Which wouldn't have been the case if we got the adjoining rooms we requested but they couldn't accommodate that when we arrived. We were also slapped with an extra unexplained fee at the front desk which was x2 because we had 2 rooms. The desk clerk said Expedia never collects this mystery charge so that was a little disappointing. It wasn't a huge amount $40-$50 each rm, just be aware if you are traveling on a budget. Otherwise - we would stay here again if we return to Vegas it was a safe quick walk to the strip with gas, restaurants and sights close - all within about 2-4 blocks.
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 12 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff was super nice and friendly!
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 12 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The joint is jumping!!!! Great stay...
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 12 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

William J, Spirit Lake

Travelled with family
Liked: Staff & service
Great food!
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 12 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Jitesh

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff guy DAVID at the check-in was so rude and arrogant for no reason! Instead of explaining things nicely “You don’t have the physical card, you won’t be allowed to check-in, no same card, you won’t be allowed to check-in, then blah blah blah, you won’t be allowed to check-in”. I had all the things, it looked like he didn’t want us to check-in at all, had me worried all the time during interaction with him. I paid in advance, I’m the customer, please be polite to your customers!!!!
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 12 May 2024
Thank you for staying with us. We will be addressing your concerns.

2/10 Terrible

Mahesh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the money, overpriced
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 11 May 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe with Security around the property. The steak and eggs was delicious and reasonably priced. Loved it!
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 11 May 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Ravikiran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Friendly people at the place
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 11 May 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Business traveller
Liked: Staff & service
The outside areas, hallway, elevator floors where dirty. At least the room and bathroom was clean.
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 11 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jamshid

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 11 May 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were not friendly. The fact that housekeeping is not done regularly, and toiletries not replenished on daily basis is not ideal.
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 11 May 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

Hemanth Kumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price , location
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Misael

Travelled with partner
limited dining options
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Mark, Mesquite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service
I was very surprised by how clean the room was. The bedding.was clean and fresh. The front lobby is very outdated. But the staff were friendly
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Veronika

Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Separate from casino which is awesome for family/children. Pool option. Rooms clean.
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Edgar

Liked: Cleanliness, staff & service
No good beds and pillows
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us. We will be addressing your concerns.

6/10 Okay

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Not on strip , casino smelled of so much smoke. But it’s the same in other casinos but they have better ventilation. For the price it’s fine to park and sleep in
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Janine

I have always have a good experience here. If I could pull a win out the casino it would be even better. Staff is friendly place is clean. Will stay again as long as the price it right.
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, just two block away from the strip and good food at a very affordable price. Thank you Ellis Island.
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on 9 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room for a good price, the brewery in the casino had good beer
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on 6 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Audrey

Waiting in line for a least 1/2 hour to check in.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 6 May 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to go with children. It doesn't smell like cigarettes.
Stayed 2 nights in Feb 2024
Response from Front Desk - Ellis Island Hotel on 6 May 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wasn’t very helpful, room was dirty, all u get offered for breakfast is a croissant and a coffee
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on 6 May 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was pleasantly quiet.
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on 4 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here.
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on 4 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Kee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and affordable option close to the strip. The lobby and outside may not look like much, but the rooms are very well-appointed. Also, the restaurants at the hotel are great!
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 4 May 2024
Thank you for staying with us! We appreciate your feedback!

4/10 Poor

Frances

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Casino in the hotel was great, but the rooms were unclean and the AC was not working.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We will be addressing your concerns.

6/10 Okay

vip

Travelled with partner
Disliked: Amenities, property conditions & facilities
old bulding and every thing smells, non smoking rooms also smells ..need proper cleaning .. didnt get any room service during 3 night stay
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We will be addressing your concerns.

2/10 Terrible

Jeanine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst cra hwad motel, staff arein cahoots w thw drug dealers there and work together to steal a d rob their patrons, then tresspess them and keep miney and property- What a disgrace, SHAME ON YOU
Stayed 1 night in Apr 2024

10/10 Excellent

Irena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good bed, good quality toiletries. The hotel is located short distance from the strip and The Sphere. Free parking. We had a quiet and peaceful night
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on 4 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Patricia, San Bernardino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is doing some renovations which is great, Nice to see it expand. But the surrounding area is still not up to par. The state needs to help with that. The person that checked me in was awesome!!! The line had a wait time of 30mins, but he made that time fly. He took care of at least 4 customers to ever other worker's 1 1/2. Ellis Island will still be my got to place to stay.
Stayed 2 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very uncomfortable pillows and sink and slow were slow to drain. Pillows were my main quelm, everything else was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Saman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We will be addressing your concerns.

4/10 Poor

Krys

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are not too friendly. Bath tub does not drain water easily. Wash hand sink is awkwardly positioned inside the room instead of the bathroom. No house keeping. Internet is so slow. Bed bug in the room. My room was 3017. Checked in on 28th April. The TV is not working. I extremely much poor. The only good thing for me is the nice food at the BBQ restaurant in the Casino.
Stayed 2 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Betty-Ann

Travelled with partner
They were doing construction around it so it’ll be way better in the future price wise it was ok but off the strip you had to walk for the amount of time we stayed there it was good.
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Gary E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to spend the night or while on vacation.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Sandra

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Good clean rooms staff is rude at check in
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and great it was clean in our room and they were nice and easy going 👍
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on 2 May 2024
Thank you for staying with us. We appreciate your feedback!