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Reviews of Apartamentos San Marcial

3 out of 5
Apartamentos San Marcial
Calle Alpahor 4, Matagorda, Tías, Las Palmas

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 59 reviews" "
Rating 8 - Good. 20 out of 59 reviews" "
Rating 6 - Okay. 6 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

ALISHA, Killeen

Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
No problems from start to finish
Stayed 8 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from San Marcial Team on 22 Feb 2024
Dear Christine,Thank you so much for your review.Hope to see you soon. Kind regards.

6/10 Okay

MARILYN, GATE HELMSLEY YORK

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Very dated in apartment. Wardrobe doors would not stay shut. Fridge, no door on freezer dept and no salad tray. Television screen in two parts. Needs a full revamp.
Stayed 5 nights in Jan 2024

8/10 Good

Ralph

Liked: Cleanliness, amenities

10/10 Excellent

Carol

Stayed 12 nights in Dec 2023

6/10 Okay

jas

Liked: Cleanliness, room comfort
New Year Stay
Friendly and helpful staff Accommodation was basic but spacious Minus points - probably the worst wifi reception as signal keeps dropping when using from room (i was informed reception is best at reception, but this is a basic necessity like watching TV in your room) Hot water did not work in kitchen or bathroom tap, but shower was fine
Stayed 6 nights in Dec 2023

10/10 Excellent

Robert

Liked: Room comfort
San Marcial
Great place to stay close to the beach restaurants bars and shops
Stayed 7 nights in Dec 2023

8/10 Good

Darren

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2023
Response from San Marcial on 22 Nov 2023
HI Mr: darrenThank you so much for your lovely valius of our establishment.We hope we can see to you again Best regardsSan Marcial Team

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, amenities
Super friendly staff and kept very clean, little bit dated but great ammenities in apartment for self catering options. Pool bar had most of what you needed and only a 7 minute walk to beach and centre with good range of restaurants and shops.
Stayed 9 nights in Oct 2023

6/10 Okay

Mr A

Travelled with family and small children
My daughter was put in a upstairs apartment with 3 kids 2 of them were in prams the front door had to be closed using the key the kids found tablets on the stairs
Stayed 4 nights in Oct 2023

10/10 Excellent

Margaret

Liked: Cleanliness, room comfort
Lovely helpful staff Nothing is too much trouble for them
Stayed 10 nights in Oct 2023

10/10 Excellent

Aileen

Liked: Cleanliness, room comfort
Stayed 14 nights in Sep 2023

10/10 Excellent

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fab location and great apartments
Stayed 14 nights in Sep 2023

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Convenient Apartment!
Friendly staff, clean rooms but slightly outdated. Very convenient location, only 7 minutes walk to the beach and restaurants. Would recommend staying here.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tracy

Liked: Cleanliness, room comfort
Excellent stay
Checking in easy and friendly. The apartments are a little dated but spacious and most importantly clean and have everything needed for our stay. Air con included in the price so that was good as it was needed. The location was excellent a few minutes walk to all amenities. A really enjoyable stay and will definitely stay again.
Stayed 7 nights in Sep 2023

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Darren

Liked: Cleanliness, room comfort
Best stay
The staff were amazing very friendly place to stay
Stayed 10 nights in Aug 2023

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Have been many times before and hope to go back again soon. Lovely staff. Great location. It is everything you need for a great holiday.
Stayed 7 nights in Jul 2023

8/10 Good

Shane

Travelled with partner
To many steps. Beds uncomfortable
Stayed 5 nights in Jul 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for a few days. Nice pool, friendly staff
Stayed 4 nights in Jul 2023
Response from San Marcial Team on 13 Jul 2023
Hola Magdalena , muchísimas gracias por sus encantadores comentariosSaludosEl equipo de San Marcial

10/10 Excellent

Yushan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely hotel/apartment. The staff are really friendly and helpful. Me and my boyfriend stayed here for six nights and we love it!
Stayed 7 nights in Jun 2023

8/10 Good

Tom

Liked: Cleanliness, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, amenities
although getting a little tired this is a really nice place to stay for a short break, only minutes from the sea front at Matagorda with its shops and bars, the staff are always polite and welcoming to their visitors and there is a nice little bar/restaurant on site for drinks and snacks, or a selection of meals is available. Would recommend.
Stayed 7 nights in May 2023

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Happy with the apartment and martagorda .A very pleasant stay
Stayed 7 nights in Apr 2023

10/10 Excellent

Paula

Stayed 7 nights in Mar 2023

10/10 Excellent

James

Stayed 14 nights in Mar 2023

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, room comfort
Excellent value for money staff were very friendly
Stayed 7 nights in Mar 2023
Response from San Marcial Team on 27 Mar 2023
Hi Tom!!Thank you so much for your lovely comments for us is a pleausure you can stay with us and you can enjoy in the island.Best regardsTake careSan Marcial Team

10/10 Excellent

sandra

Liked: Cleanliness, room comfort
Highly Recommend
Perfect location. Clean comfortable property. Easy check in and out. Very friendly staff.
Stayed 3 nights in Mar 2023
Response from San Marcial Team on 20 Mar 2023
Thank you so much for your lovely comments about our staff and the hotelKind regards

10/10 Excellent

David

Liked: Cleanliness, room comfort
Good Facilities and Value for Money
We stayed 8 nights. From check in the staff were attentive and friendly, and this continued throughout the stay. The apartment was clean, comfortable, spacious and fairly modern with a pool and sea view which was an added bonus. It could have done with some maintenance, there were minor cracks in the walls in the bedroom and the window in the bathroom did not shut fully, but these items did not detriment our stay. There is a supermarket and cafe/restaurant on site which were great and the pool area is big compared to others in the area. Overall for what we paid it was good value for money.
Stayed 8 nights in Mar 2023

10/10 Excellent

liz

Liked: Cleanliness, room comfort
Stayed 14 nights in Feb 2023

2/10 Terrible

Graham

Travelled with partner
Disliked: Amenities, property conditions & facilities
staff always pleasant & helpful. Surroundings clean. But our apartment was unsuitable for habitation due to damp, rotting windows, peeling paint & unpredictable shower which could change from boiling hot to cold.
Stayed 10 nights in Feb 2023

8/10 Good

martin

Travelled with family
Liked: Cleanliness, room comfort
Could do with some TLC
Decent place to stay but could do with a bit of TLC and a lick of paint here and there. Onsite food was vey disappointing. All the staff were fantastic.
Stayed 7 nights in Feb 2023
Response from San Marcial Team on 17 Feb 2023
Thank you for your review. We are pleased you had a decent stay and that you were happy with all the staff. We are taking note of you comments about TLC and painting. We will also try to see what we can do about our onsite food. We hope to see you in a near future. Kind regards.

6/10 Okay

Niall

Travelled with family
Disliked: Amenities, property conditions & facilities
There was NO wifi connection whatsoever, very disappointing.
Stayed 7 nights in Feb 2023

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, amenities
Pool area and bar area were lovely. Staff were very friendly. Accomodation was nice but needed some tlc. Overall we really enjoyed our stay here and would return another year.
Stayed 4 nights in Jan 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, room comfort
I booked it for my 2 daughters as a short break, they be were very happy with their room.
Stayed 3 nights in Jan 2023
Response from San Marcial Team on 24 Jan 2023
Thank you for your review. We are very pleased that your daughters liked their apartment. Hope to see you in a future. Kind regards, San Marcial Team

10/10 Excellent

Miss Anna M

Liked: Cleanliness, room comfort
Excellent service staff was attentive very helpful
Stayed 7 nights in Jan 2023
Response from San Marcial Team on 23 Jan 2023
Thank you very much. We hope to see you in a near future. Kind regards

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 14 nights in Sep 2021

8/10 Good

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value near airport
Spacious apartment with terrace, nice ocean views, near airport (5min taxi at €7). We stayed 2 nights before our flight, with our 2 small dogs. Nice reception arranged our taxi the night before for an early morning flight. Walls, doors and windows a little run down but comfortable enough. Beds and sofa ok; nice shower but have to wait a while for hot water. Functional basic kitchen; no coffee maker. Walking distance to beach, restaurants, bars. Would stay again for 1-2 nights before a flight.
Stayed 2 nights in Feb 2020
Response from Sandra Ramirez on 16 Feb 2020
Thank you very much for trusting us and for the nice comments towards our hotel and the staff. We would like to see in another occasion with us and enjoy as now Best regards

10/10 Excellent

Simon, Bristol UK

Liked: Cleanliness
3rd stay and apartments have had a slight refurb.... For the price I paid I was very happy.
Stayed 3 nights in Feb 2020
Response from Sandra Ramirez on 16 Feb 2020
Thank you very much for your nice comments and we would like to see you in another occasion with us for enjoy like now Best regards Sandra

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it was easy walking distance to beach/ restaurants, accommodation very basic No updated coffee machine, no oven
Stayed 10 nights in Dec 2019
Response from Ana Maria on 23 Jan 2020
Dear guest, Thank you for the comments and for all positive opinions. Like we are very small complex, we will try to improve step by step. We are happy to receive your opinion that help a lot and we will take note about it. Thank you and best regards, Ana Maria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Ideal location , apartments getting tired but kept very very clean . Staff very friendly and helpful . Kitchen not very well equipped ,had lovely new frying pan ,but no utensils to use with it ! That said would deffinatly be going back
Stayed 7 nights in Nov 2019
Response from Ana Maria on 11 Dec 2019
Dear guest, Thank you so much for your opinion and most emotionant thing is that you want to come back. We will try to improve all this facilities so that on the way back will be great. Kind regards, Ana Maria

6/10 Okay

Verified traveller

Liked: Staff & service
Great Apartments close to the beach and Airport
We arrived at the Apartment block and were pleasantly surprised. Ideal location. Fantastic swimming pool. Close to the Airport and beach. Our apartment, clean and tidy. We were disappointed with how many utensils it had. Three glasses when the apartment sleeps six. No tin opener etc. The big issue which i think people should be aware of is that it's 15 euros for wifi for one week. We stayed for three days. We were happy to pay 15 euros, however, wifi does not work in the rooms, only in reception. When one is on Wifi, others have issues to log on. Accessing wifi in reception (only) is not acceptable. The lady on reception was very kind and gave our money back. We did enjoy our stay.

10/10 Excellent

Carole, England

Liked: Cleanliness, staff & service, room comfort
staff very friendly and helpful. Rooms good with excellent views but not too well equipped. Quiet location close to selection of good restaurants

10/10 Excellent

Shirley, East Sussex England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional value place to stay
This complex is older but excepionally well maintained and clean. The presence of a restauarnt and a shop is very helpful. We have visited this several times and would not go anywhere else on the Canaries for a good value break

2/10 Terrible

michael, dublin ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not very good
stayed in this complex many times and found it great. returned for first time in 4 years and it has gone downhill rapid. new owners 3 years ago i am told and no money spent on appts. and it shows. on arrival went to appartment. dirty linen on bed tiles in shower falling off wall no kettle balcony covered in birds dirt overall appt shocking condition. moved to another appt and that was ok poolside bar and food very good .real pity as this used to be a great place would not return until place has had a serious upgrade

8/10 Good

Ritva

Travelled with family
Liked: Room comfort
Apartamentos San Marcial, Lanzarote, Matagorda
Huoneisto oli 3- 4: lle, mutta joutui maksamaan lisämaksua sohvalla nukkumisesta. Varauksessa luki kolmelle! Muuten huone ok. Kiva parveke, keittiö välineineen myös. Allas- alue viihtyisä, mutta aukeaa myöhään (klo 10) ja menee kiinni liian aikaisin ( klo 18). Monena päivänä ei ennättänyt uida ollenkaan. Samoin siivous vain kerran viikon aikana, on liian harvoin, 4. päivä. Lyhyt matka rannalle. Kauppa samassa rakennuksessa hyvä asia. Ruokaa sai allas- baarista, mutta aukesi vasta 8.30, liian myöhään aamiaiselle. Pyykinpesu- mahdollisuus hyvä ja kirjojen lainaus. Pihalla portti menee kiinni liian aikaisin (klo 16) ja viikonloppuna kiinni kokonaan, eikä ole avainta asukkailla. Osoite myös hankala löytää ensimmäistä kertaa tullessa, bussi ei tiennyt hotellia.
Stayed 6 nights in Oct 2023
Response from San Marcial Team on 5 Nov 2023
Kiitos, että teit varauksen meiltä ja saimme hyvistä kommenteistaTerveisiäSaint Martialin joukkue

8/10 Good

William

Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Melo

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023