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Very welcoming staff. Good location in the countryside with walks on the doorstep and good food and drinks
Harm-Jan
Stayed 1 night in Mar 2024
Response from Millie on 14 Mar 2024
Dear Harm-Jan, Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Millie
Had surprise 80 th birthday party for a good friend . Staff couldn’t have been more helpful and friendly. Breakfast was amazing, cooked fresh so much nicer.
Dorothy
Stayed 1 night in Nov 2023
Response from Holly on 13 Nov 2023
Dear Holly,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay! I will share your kind feedback with team. We hope to see you again in the near future.
4/10 Poor
and Robert
13 Nov 2023
and Robert
Stayed 1 night in Nov 2023
Response from Millie on 5 Dec 2023
Dear Robert,Thankyou for taking the time to time to review your stay at The Higher Trapp Hotel. We’re sorry to hear that your stay wasn’t a positive one. We will definitely take your review into consideration when making improvement’s and communicate this with the team. If you would like to discuss this further, please do not hesitate to email complaints@lavenderhotels.co.uk. We hope to see you again in the future for a better experience. Yours Sincerely Millie
The property met our requirements and the breakfast too.
John
Stayed 1 night in Nov 2023
Response from Holly on 8 Nov 2023
Dear John,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future.
We booked two rooms for a weekend wedding. The rooms were located on a separate building that we had to walk to down hill or through muddy grass. The two rooms are very outdated and not as clean as we expected. There were loads of spiderwebs and dead both live and dead spiders at the entrance and in the bedrooms. The bathroom had mould and the shower dripped all day and night. The walls are also super thin and we could hear phones vibrating and doors being slammed all around. We also had no choice in weather or not we wanted housekeeping. There was no sign to put on the door so we were surprised to find someone had been in our rooms without our consent.
Rooms given were no where near what is advertised on Expedia.
The service and staff were fantastic though.
Alma
Stayed 2 nights in Oct 2023
Response from Holly on 22 Oct 2023
Dear AlmaThankyou for taking the time to time to review your stay at Higher Trapp. We’re sorry to hear that your stay wasn’t a positive one. We will definitely take your review into consideration when making improvement’s and communicate this with the team. If you would like to discuss this further, please do not hesitate to drop us an email. We hope to see you again in the future for a better experience.
My nephew married here so a full day, night and stop over at this beautiful hotel, it was absolutely magical, what an absolute beautiful venue, the staff where all absolutely friendly, helpful, and professional in all areas of the day. What an amazing day.
Julie
Stayed 1 night in Sep 2023
Response from Holly on 12 Sept 2023
Dear Julie,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future.
Dear RanThankyou for taking the time to time to review your stay at Higher Trapp Hotel. We’re sorry to hear that your stay wasn’t a positive one. We will definitely take your review into consideration when making improvement’s and communicate this with the team. If you would like to discuss this further, please dont hesitate to get in touch. We hope to see you again in the future for a better experience
8/10 Good
peter
7 Aug 2023
Liked: Cleanliness, staff & service
peter
Stayed 1 night in Aug 2023
Response from Holly on 7 Aug 2023
Dear Peter,Thank you for taking the time to review your stay at Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future.
Room was lovely. Hairdryer was very dirty but was replaced quickly and easily. Staff were all friendly and helpful no question was unanswered. Being on my own at breakfast was not as awful as I thought it might be due to the friendly staff. Thanks
Lynda
Stayed 1 night in Jul 2023
Response from Sadie on 13 Jul 2023
Dear Lynda,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely
4/10 Poor
Daniel
19 Jun 2023
Daniel
Stayed 1 night in Jun 2023
Response from Holly on 14 Aug 2023
Dear DanielThankyou for taking the time to time to review your stay at Higher Trapp. We’re sorry to hear that your stay wasn’t a positive one. We will definitely take your review into consideration when making improvement’s and communicate this with the team. We hope to see you again in the future for a better experience.
10/10 Excellent
andrew
18 Jun 2023
andrew
Stayed 2 nights in May 2023
Response from Holly on 19 Jun 2023
Dear Andrew,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly
Dear Franco,Thank you for taking the time to review your stay at Higher Trapp. I will discuss your feedback with the team to see how we can make improvements. We hope to see you again in the near future!Kindest Regards Holly
Dear Ben,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly
10/10 Excellent
Gary
21 May 2023
Gary
Stayed 1 night in May 2023
Response from Holly on 24 May 2023
Dear Gary,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly
10/10 Excellent
craig
17 May 2023
craig
Stayed 1 night in May 2023
Response from Holly on 18 May 2023
Dear Craig,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly
10/10 Excellent
Dana
16 May 2023
Dana
Stayed 1 night in May 2023
Response from Holly on 18 May 2023
Dear Dana,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly
Brilliant, lovely staff. Fantastic for dogs. 10/10,
Gareth
Stayed 2 nights in May 2023
Response from Holly on 11 May 2023
Dear Gareth,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay! I will share your kind feedback with team. We hope to see you again in the near future.
8/10 Good
Melvin
9 May 2023
Liked: Staff & service, room comfort
Friendly staff, lovely site but a bit tired
Friendly staff. Essentials clean but room decor and fitments very tired. Lovely situation with large gardens and balcony areas. Breakfast very good but one of the dinner meals very poor - over cooked fish, reheated soggy roasties and inedible asparagus.
Melvin
Stayed 2 nights in May 2023
Response from Georgia on 10 May 2023
Dear Melvin,Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. I will pass this on to our staff both good and bad feedback. We hope to see you again in the near future. Yours sincerely Georgia
8/10 Good
Olivier
Travelled with family
25 Apr 2023
Liked: Cleanliness, staff & service, room comfort
Just what I needed tor the occasion
In this case I was travelling alone so just needed somewhere comfortable to rest my head and have a good breakfast. While this hotel is getting a bit threadbare, the walls are a bit thin, and the shower is a little tight, it fit my needs perfectly on this occasion. Staff are very pleasant and helpful breakfast and breakfast room are great.
Olivier
Stayed 3 nights in Apr 2023
Response from Lucy on 25 Apr 2023
Dear Oliver,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Lucy
Warm reception by the team, good clean rooms, excellent service.
Len
Stayed 1 night in Apr 2023
Response from Holly on 24 Apr 2023
Thankyou for taking the time to leave your review, im so pleased to hear you enjoyed your stay and you were looked after well by all the team. We hope to welcome you again in the future!Kind Regards,Holly
10/10 Excellent
Debbie
18 Apr 2023
Liked: Cleanliness, staff & service, room comfort
Debbie
Stayed 2 nights in Apr 2023
Response from Georgia on 20 Apr 2023
Dear Debbie,Thank you for taking the time to review your stay at The higher trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Georgia
8/10 Good
Linda
10 Apr 2023
Linda
Stayed 1 night in Apr 2023
Response from Lucy on 17 Apr 2023
Dear Linda,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Lucy
8/10 Good
Valerie
Travelled with group
30 Mar 2023
Liked: Cleanliness, staff & service
Valerie
Stayed 1 night in Mar 2023
Response from Georgia on 4 Apr 2023
Dear Valerie,Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Georgia
Really good room and the staff were great and could not do enough, i was there for a wedding and everything went great. the beds are really comfy
shaun
Stayed 1 night in Mar 2023
Response from georgia on 4 Apr 2023
Dear Shaun,Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Georgia
Dear Stuart,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Lucy
4/10 Poor
MR K
Travelled with family
7 Mar 2023
Disliked: Cleanliness, staff & service
Room Okay, Food Poor
the room was okay staff was all nice,
It was the restaurant that was poor, food wasnt very good,
one meal we sent back, potions was small,
so not good value for money,
Breakfast was like a kids Breakfast,
dontbthink we will stop there again
MR K
Stayed 3 nights in Mar 2023
Response from Kerris on 7 Mar 2023
Dear Mr K, Thank you for taking your time to leave a review of your stay with us at the Higher Trapp Hotel. I am disappointed to hear that you wasn't happy with your food during your stay with us. We will report these issues to the head chef and the management team to deal with improvements. Kind regardsKerris
6/10 Okay
Simon
Travelled with family
18 Dec 2022
Simon
Stayed 1 night in Dec 2022
10/10 Excellent
Susan
28 Nov 2022
Susan
Stayed 1 night in Nov 2022
Response from Harriet on 3 Dec 2022
Dear Susan,Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Harriet.
Decor of the room was very dated. The bed was uncomfortable and the food was sub par. The reception was nice, there is plenty of parking and the location was good for me.
Steven
Stayed 1 night in Oct 2022
10/10 Excellent
Michael
1 Nov 2022
Michael
Stayed 1 night in Oct 2022
Response from Harriet on 2 Nov 2022
Dear Michael,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Harriet
Dear James,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Harriet
6/10 Okay
Penny
Travelled with family
16 Oct 2022
Liked: Staff & service
Disliked: Cleanliness
Room was good. However, the shower, shower head and shower curtain were mouldy. Quick spray of bleach and a scrub would have sorted it out, so no need.
Staff were lovely and the views amazing!
Dear Carole, Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely
A nice hotel, it could do with a little update but overall a nice place to stay. Staff very welcoming.
Verified traveller
Stayed 1 night in Sep 2022
Response from Harriet on 1 Oct 2022
Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Harriet
Dear Steven,Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Harriet
Staff were very welcoming and helpful. Room was clean, comfortable with towels changed every day. A thoroughly relaxed stay, with great breakfast, which allowed me to concentrate on my business trip - not something I can always say!
Thomas
Stayed 2 nights in Sep 2022
Response from Harriet on 16 Sept 2022
Dear Thomas,Thank you for taking the time to review your stay at Higher Trapp Hotel. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Harriet
Wasn’t bad wasn’t great. We had a lovely stay however the room could have been cleaned and more equipped. No toiletries in the room but had shoe polish 😂 the room was quite dated and the bathroom was filthy. However we did have a pleasant stay
Nicola
Stayed 1 night in Sep 2022
Response from Harriet on 20 Sept 2022
Dear Nicola,Thank you for taking time to write a review, we are glad to hear you enjoyed some of elements of your stay and hope you consider staying here again in the future. We will take your feed back on board and forward your concerns to the relevant department.Yours sincerely, Harriet.
10/10 Excellent
Sue
4 Sept 2022
Sue
Stayed 1 night in Sep 2022
Response from Alice on 8 Sept 2022
Dear Sue,Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely
it was very dog friendly and the staff were really nice
paul
Stayed 1 night in Aug 2022
Response from Fee on 24 Aug 2022
Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely
4/10 Poor
Donna
7 Aug 2022
Donna
Stayed 1 night in Aug 2022
Response from Fee on 24 Aug 2022
Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely
10/10 Excellent
Christopher
25 Jun 2022
Christopher
Stayed 1 night in Jun 2022
10/10 Excellent
Michael
13 Jun 2022
Michael
Stayed 1 night in Jun 2022
Response from Alice on 17 Jun 2022
Dear Michael,
Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future.
Yours sincerely
8/10 Good
Nicola
Travelled with family
24 May 2022
Liked: Cleanliness, staff & service
Beautifully situated, professional staff and excellent breakfast. Good value fir money fir your family room.
Nicola
Stayed 1 night in May 2022
Response from Alice on 17 Jun 2022
Dear Nicola,
Thank you for taking the time to review your stay at Higher trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future.
Yours sincerely
6/10 Okay
Verified traveller
Travelled with family
23 May 2022
Liked: Property conditions & facilities
Disliked: Room comfort
Unfortunately when we checked in, the room allocated did not have sufficient beds for the number of guests we had booked for. It took 1.5hrs and 3 different beds before the issue was resolved. Not ideal when you have young children and want to get them settled swiftly (we checked in at 7pm with the hope of getting them straight into bed). Everything else about the hotel was fine, but obviously our key need was not met without significant disruption to our stay.
A great experience from beginning to end. Huge room (The Girlie room), which was very quiet given its position away from neighbouring guest rooms. Nice decor although the bathroom was a little small and needed more storage space for toiletries etc (I pointed this out to the staff). Food was good in a bar area overlooking pleasant countryside. Staff were very friendly and helpful.
Ian
Stayed 1 night in May 2022
Response from Alice on 11 Jun 2022
Dear Ian,
Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future.
Yours sincerely
10/10 Excellent
Debra
18 May 2022
Debra
Stayed 1 night in May 2022
Response from Fee on 20 May 2022
Dear Debra, Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely
10/10 Excellent
Lee
9 May 2022
Lee
Stayed 1 night in May 2022
Response from Alice on 12 May 2022
Dear Lee,
Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future.
Yours sincerely