Terrace/patio

Reviews of Casa Andina Premium Puno

4 out of 5
Casa Andina Premium Puno
Av Sesquicentenario 1970 - Sector Huaje, Puno, PUNO

Reviews

8.6

Excellent

Rating 10 - Excellent. 116 out of 225 reviews" "
Rating 8 - Good. 71 out of 225 reviews" "
Rating 6 - Okay. 24 out of 225 reviews" "
Rating 4 - Poor. 7 out of 225 reviews" "
Rating 2 - Terrible. 7 out of 225 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Jean Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Puno. Staff super friendly and hotel resto good food. Only issue: heating (lack of).
Stayed 1 night in Jun 2023

10/10 Excellent

Marie-Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room with a beautiful view of the lake. Staff very friendly and helpful
Stayed 1 night in May 2023

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the lake! Private veranda and a private dock where we launched our private boat tour. Food was amazing, as was the service. Love the guy selling alpaca clothing under the stairs!
Stayed 2 nights in May 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, especially Jesus! The staff went out of thier way to assit with any request or questions. Highly reccommend this hotel.
Stayed 4 nights in Oct 2022

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful scenery, great service. Restaurant was just ok.
Stayed 1 night in Jun 2022

10/10 Excellent

paramvir

Stayed 2 nights in Jun 2022

10/10 Excellent

geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room with a terrace with forever views of Lake Titikaka. We enjoyed a great dinner in the hotel restaurant. The included breakfasts were delicious. The staff was super friendly and helpful.
Stayed 2 nights in Jun 2022

8/10 Good

Cinthya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Wade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Flor Tisnado Godoy Gerente del Hotel on 12 Jan 2022
Estimado Huesped Muchas gracias por dejarnos una evaluacion, esperamos poder atenderlo en otra oportunidad. Gracias

10/10 Excellent

Emilie J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Flor Tisnado Godoy Gerente del Hotel on 17 Aug 2021
Estimada Emilie, Tu evaluación es muy importante con nosotros, muchas gracias por tomarte el tiempo en calificarnos, te esperamos para seguir brindándote el servicio que mereces.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó porque estaba al lado del Lago Titicaca, tenia una vista muy linda de nuestro cuarto, también el servicio del restaurante muy bueno muy atento la persona que nos atendió. No puedo decir nada malo
Stayed 2 nights in Jun 2021
Response from Flor Tisnado Godoy Gerente del Hotel on 15 Jul 2021
Estimado Huesped Gracias por tomarse el tiempo en dejarnos una evaluación, en Casa Andina nos enorgullecemos de nuestro servicio, esperamos servirlo en otra oportunidad.

10/10 Excellent

Peter, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Lake Titicaca. Polite and friendly staff. Breakfast and dinner were also good. I recommend this hotel chain Casa Andina
Stayed 1 night in Feb 2020

10/10 Excellent

John T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel on Lake Titicaca
We only had time for one night here but it was special. Our lake view room was very nice and had a great view of Lake Titicaca both at night and during the day. We had an excellent dinner at the restaurant and the buffet breakfast was excellent. Wish we had had more time for an extended stay. Beautiful grounds added to our pleasure.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2020

10/10 Excellent

yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location is next to the lake, has nice view, but it's far to downtown, you need hotel to call a taxi for you. very friendly staff, made effort to meet our needs. also liked the surprise they prepared which is chocolate on the table.
Stayed 1 night in Aug 2019

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High altitudes will affect almost everyone
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Luca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The receptionist can improve style and care I requested Origen on Beijing and fire to make warm my room None come or care it
Stayed 1 night in Jul 2019
Response from Wagner Arrieta. on 15 Aug 2019
Dear Luca, Thank you for sharing your feedback about your stay in Casa Andina.I regret to know about the inconveniences presented during your recent visit at our hotel and the perception you had regarding to our service.Nevertheless, I wanted to mention you that I have shared your comments with our team since we continuously evaluate alternatives to improve our service. Once again, we apologize for the inconveniences you have faced. Sincerely, Wagner Arrieta. Hotel manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is outstanding, something to look forward every morning. Staff is very helpful and make you feel at home.
Stayed 3 nights in Jul 2019
Response from Wagner Arrieta. on 26 Jul 2019
Dear guest, Thank you for sharing with other travelers your great experience in Casa Andina Puno.I am very pleased to know that our staff made you feel like home. It’s been a pleasure to be part of your memorable stay in Puno. Kind regards, Hotel Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Loved our stay. However, could use a bit more heater(s) - it could get rly cold at night
Stayed 1 night in Jun 2019

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great food and stay
great restaurant for dinner as well as the included breakfast. Good clean rooms, but we were a few door from the lobby on the second floor and it was noisy in the evenings as groups hung out at the bar and made their way to their rooms and kept talking - about 6-11pm and fine otherwise.
Stayed 2 nights in Jun 2019

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relief
Hotel staff very friendly and Hotel wonderful. Gorgeous breakfast and comfy fire for a red wine
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Excellent choice for Puno. On Lake Titicaca with amazing views. Easy to get to the dock for tours of the lake. Great breakfast choices. Bar and restaurant very good. Room was spacious and very clean. Very comfortable bed and beautiful linens. The only problem, and it was minor, is that it's easy to hear every noise in the hallway. Using a "white noise" app on my iPhone solved that problem.
Stayed 3 nights in May 2019

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like at home
Great service. Very attentive to the guests and to comfort. Every employee seemed happy to be there and to serve.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
There food menu says something but they serve completely different thing. Front desk people are rude and will not accommodate any requests. Never staying here again.
Stayed 3 nights in Apr 2019
Response from Wagner Arrieta. on 13 May 2019
Dear Guest, Thank you for taking the time to write your comments. We truly regret the impression taken during your recent experience at our Casa Andina Premium Puno hotel. Rest assured that we have shared your comments with the corresponding areas to evaluate opportunities for improvement. It is feedback like this that allows us to make the Casa Andina experience better each time. We hope we get the chance of being at your service again and providing the service you deserve. Kind regards, Wagner Arrieta Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Andina is a Excellent, beautiful and cozy hotel with a very welcoming staff. The view
Stayed 3 nights in Apr 2019

10/10 Excellent

varun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Wagner Arrieta. on 1 May 2019
Dear Varun, Thank you for rating our hotel, i hope you had a great expierence when visiting Puno. Sincerely. Wagner Arrieta Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Breakfast was fantastic. Staff was super friendly and loved the view. My only complaint is the rooms are not soundproof at all and you could hear everything in both the room and the bathroom
Stayed 1 night in Apr 2019
Response from Wagner Arrieta. on 1 May 2019
Dear guest, Thank you for sharing your experience at Casa Andina Premium Puno. I am very pleased to know that you enjoyed our buffet breakfast and our mangnificent staff. In te other hand, i appreciatte the feedback regarding to our rooms, it give us opportunities to improve our hotel. It has been a pleasure to be part of your memorable stay in Peru. Kind regards, Wagner Arrieta Hotel Manager

4/10 Poor

Ann, Philadelphia

Travelled with group
Disliked: Staff & service, amenities
Spa is extremely expensive with very poor service.
Stayed 1 night in Apr 2019
Response from Wagner Arrieta. on 1 May 2019
Dear Ann, Thank you for the important feedback about our massage service, it give us the opportunitie to improve our service. it been a pleasure to be part of your experience in Puno. Sincerely. Wagner Arrieta Hotel Manager.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the lake from our room! Staff exceptional and food at the restaurant was great!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautifull lake view, Ttttttttttttttttttttttttttt
Stayed 2 nights in Mar 2019
Response from Wagner Arrieta. on 16 Mar 2019
Dear Guest, Thank you for sharing your experience with other travelers, it has been a pleasure to have you at Casa Andina Premium Puno. It is a pleasure to know that you enjoyed the view from the hotel. Best regards, Wagner Arrieta Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Arranged airport transfers and Percy our driver was able to point out special areas in Puno and even took a picture for us. Luz in the dining room and bar was great. Made sure we had everything we needed and more. Great place
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and design
Nice garden view and lake view, lovely balcony, even we failed to book a lake view room, the first floor yard view balcony is enjoyable enough for a in room dinner, great location with a bridge to lake Titicaca, fabulous restaurant, all the recommended dishes worth a try, little bit far from city center (10 min with 15 Sol) but the hotel is enough for entertainment and sight seeing
Stayed 2 nights in Dec 2018
Response from wagner. on 30 Jan 2019
Dear guest, Thank you for sharing your experience at Casa Andina Premium Puno. I am pleased to know that you enjoyed our services, food and our excellent view to the lake from the rooms. In the other hand, i really appreciate your recomendations to other travelers. It’s been a pleasure to be part of your memorable stay in Puno. Kind regards, Wagner Arrieta

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a not so great area.
Great hotel but far from town and on a street with abandoned houses and stray dogs. On the opposite side, you face the lake which is nice. Very comfortable room.
Stayed 1 night in Jan 2019
Response from Wagner. on 30 Jan 2019
Dear guest, Thank you for sharing your experience at Casa Andina Premium Puno. I am pleased to know that you enjoyed our hotel. In the other hand, we take into consideration you suggestions. It’s been a pleasure to be part of your memorable stay in Puno. Kind regards, Wagner Arrieta

6/10 Okay

Sharmila

Disliked: Room comfort
rooms sizes are very small. not sound proof hence could constantly hear noises from the hallway or the adjoining bathroom. our room was facing the street hence not much of a view. restaurant did not have any vegan options, hence was hard for us to find any food to eat.
Stayed 2 nights in Dec 2018
Response from Wagner Arrieta. on 16 Jan 2019
Dear Sharmila, Thank you for taking the time to share your experience with us regarding your experience at our Casa Andina Premium Puno. I regret the inconvenience presented with the noise as well as the bad impression you took regarding to our rooms. It is really important for us to guarantee quality service and we will definitely be taking into consideration your comments and will take immediate action to correct this matter that certainly affects our image as a hotel. Please be sure that the involved areas have received your feedback I certainly hope that you shall give us another opportunity to serve you better. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
We were there for 2 nights and could not sleep. Street dogs around the hotel facility kept barking all might long. Windows are not sound proof. Noise was very disturbing.
Stayed 2 nights in Dec 2018
Response from Wagner Arrieta. on 16 Jan 2019
Dear Guest, I appreciate the opportunity to know about your impressions regarding our hotel. I very much regret the inconvenience presented with the noise. I would like to mention that we have planned actions to solve inmediatly Thank you very much for your feedback. We sincerely hope to have you with us again at any of our properties in the near future. Sincerely, Hotel Manager

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property right on Lake Titicaca
It was a beautiful compound! The gardens were beautiful and the balcony views were stunning!
Stayed 2 nights in Dec 2018
Response from Wagner Arrieta. on 31 Dec 2018
Dear Cheri, Thank you for staying at Casa Andina Premium Puno. i am pleased to know that our grounds an facilities were very convenient for you. I really glad you enjoyed our beautiful and well-located hotel. sincerely, Wagner Arrieta. Hotel Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Very easy to visit floating island. Friendly staff.
Stayed 1 night in Dec 2018
Response from Wagner Arrieta. on 28 Dec 2018
Dear Guest, Thank you for sharing your experience at Casa Andina Premium Puno. I am pleased to know that our location was appropiate and that our staff was helpful during your stay. It’s been a pleasure to be part of your memorable stay in Puno. Kind regards, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, well trained personal. Very good restaurant! We strongly recommend.the location!
Stayed 2 nights in Nov 2018
Response from Wagner Arrieta. on 27 Nov 2018
Dear guest, Thank you for sharing on Expedia your experience at Casa Andina Premium Puno, I really appreciate your important feedback about your restaurant and staff. Thank you for your recommendation, It has been a pleasure to be part of your memorable stay in Puno. Kind regards, Hotel Manager

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's great, it's far from town. Only 10 minutes but with the view. They charged us an extra $30 for the 3rd person, however, our room was only set for 2. We had to ask for extra towels, water, etc.
Stayed 1 night in Oct 2018
Response from Wagner Arrieta. on 3 Nov 2018
Dear Maria, Thank you for making Casa Andina Premium Puno part of your memorable experience in Puno.In the other hand, rest assured that we have shared your comments with the corresponding areas in order to evaluate opportunities for improvement. It is feedback like this that allows us to make the Casa Andina experience better each time. We hope we get the chance of being at your service again and providing the service you deserve. Kind regards, Wagner Arrieta Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time and view
The facility was really beautiful, inside and out. The staff was very friendly and professional. While the location is a bit out of town, our tour came to pick us up from the hotel.
Stayed 1 night in Oct 2018
Response from Wagner Arrieta. on 1 Nov 2018
Dear James, Thank you for making Casa Andina Premium Puno part of your memorable experience in Puno. I am pleased to know that you enjoyed our facilities and the best service from our staff. It has been a pleasure to assist you, we hope to see you at this or at any other Casa Andina hotel in Peru. Kind regards. Wagner Arrieta Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area where the hotel is located is a little noise
Stayed 1 night in Oct 2018
Response from Casa Andina on 16 Oct 2018
Dear guest, Thank you fos choosing Casa Andina Premium Puno for your visit to Puno. I appreciate your feedback about our facilities, given that it provides us with opportunities for improvement. It's been a pleasure to be at your serive on this occasion. We hope you come back soon. Kind regards. Wagner Arrieta Hotel Manager

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay if you don't mind having the city center not in walking distance.
Stayed 3 nights in Sep 2018
Response from rene on 1 Oct 2018
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel to your liking. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lakeside hotel
A shorr but pleasant stay here. Excellent view of the lake and very friendly helpful staff. Recommended
Stayed 1 night in Sep 2018
Response from rene on 25 Sept 2018
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel to your liking. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018
Response from rene on 25 Sept 2018
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from rene on 1 Jun 2018
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we will improve the comments for giving a good service. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Rene Huaranca Hotel Manager

8/10 Good

Susanne, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard hotel
No pool but comfortable standard hotel. Menu is limited as well. Otherwise lovely hotel.
Stayed 2 nights in May 2018
Response from rene on 16 May 2018
Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel to your liking. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. Any hotel in Puno has a pool and the weather is very cold. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel Manager.