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Reviews of Suncourt Hotel & Conference Centre

4 out of 5
Suncourt Hotel & Conference Centre
14 Northcroft Street, Taupo

Reviews

8.8

Excellent

Rating 10 - Excellent. 411 out of 875 reviews" "
Rating 8 - Good. 360 out of 875 reviews" "
Rating 6 - Okay. 81 out of 875 reviews" "
Rating 4 - Poor. 18 out of 875 reviews" "
Rating 2 - Terrible. 5 out of 875 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Roz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bernie on 21 May 2024
Good evening Roz, thank you so much for your wonderful rating. We hope to see you again soon. Kind regards Bernie

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed for 3 nights for a leisure trip. The bistro was closed for refurbishment but there’s heaps of good places around to eat, within easy walking distance. A free car park right outside our door was appreciated. The staff were lovely. We stayed in May, so the temperature outside was cool, but the heat pump worked perfectly in the room. Only thing that could be improved really would be a heated towel rail, but that’s not necessary.
Stayed 3 nights in May 2024
Response from Bernie on 21 May 2024
Good evening Nicholas, thank so much for your lovely review. I am so pleased to hear you enjoyed your stay with us. We look forward to welcome you back again soon. Kind regards Bernie

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, and great views.
Stayed 1 night in May 2024
Response from Suncourt Hotel & Conference Centre on 12 May 2024
Hi Fiona,Thank you so much for your great review, we are glad that you enjoyed your stay with us. we look forward to see you again in near future.

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the shower pressure. I like a strong pressured shower.
Stayed 3 nights in May 2024
Response from Pauline on 11 May 2024
Good afternoon Kevin,Thank you for the rating and your feedback. We look forward to hosting you again in the future when you next visit Taupo.

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. Property was clean and spacious.
Stayed 1 night in Apr 2024
Response from Pauline on 3 May 2024
Good morning Sue,Thank you for your 5 star rating and the lovely comments. We are so pleased you enjoyed your stay and look forward to hosting you again in the future.Kind Regards, Pauline

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good front desk service
Stayed 1 night in Apr 2024
Response from Regards Allan on 28 Apr 2024
Hi Bruce,Thank you for the great review and rating. I am very glad my team left a good impression with you.I hope we get to see you again soon.

8/10 Good

Ravi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for families
Stayed 1 night in Apr 2024
Response from Regards Allan on 28 Apr 2024
Hi Ravi,Thank you for your review and rating. I am so pleased you enjoyed your stay, and look forward to welcoming you back again.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities
It was very clean ,great shower and bed was good
Stayed 1 night in Mar 2024
Response from Shaz on 25 Mar 2024
Hello Barbara,Thank you for leaving us a great review! We are so pleased you enjoyed. We hope to see you again soon.Regards, Shaz.

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very central. Front desk staff very helpful.
Stayed 1 night in Mar 2024
Response from Shaz on 23 Mar 2024
Hello April,Thank you for leaving us a great review! We are so pleased you enjoyed your stay. It's definitely a lovely location we are in. We hope to see you again soon.Regards, Shaz.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great for an overnight stop
Stayed 1 night in Mar 2024
Response from Shaz on 11 Mar 2024
Hello Michael, thank you for leaving us such a great review! We are so pleased you had a fantastic stay. We hope to see you again soon.Thanks again, Shaz

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area and view from the room was amazing and the staff are all super friendly and helpful, all my interactions with staff were excellent. Only a few minor things lowered my rating. The shower doors were slightly broken and didn’t quite close properly, so a lot of water got out onto the floor. Also some of the towels had stains on them.
Stayed 2 nights in Feb 2024
Response from Bernie on 25 Feb 2024
Good morning Kylie, I am pleased to hear that you enjoyed your stay with us and our service. Thank you for letting us know about these issues, I have passed this onto our maintenance team. We look forward to seeing you next time. Kind regards Bernie

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families
Stayed 1 night in Feb 2024
Response from Bernie on 25 Feb 2024
Good morning, thank you so much for your wonderful rating. I am pleased that our hotel meet your needs and we look forward to seeing you again soon. Kind regards Bernie

10/10 Excellent

ian

Stayed 2 nights in Feb 2024
Response from Regards Allan on 13 Feb 2024
Hi Ian, Thank you for your amazing rating. I am so pleased that you enjoyed your stay with us

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Regards Allan on 13 Feb 2024
Hi Kelly, thank you for your rating, we are very lucky to be in such a great location. Look forward to seeig you again.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our new favourite in Taupo
Great location, lovely restaurant in hotel with the best coffee! Room was clean and nice!
Stayed 2 nights in Jan 2024
Response from Regards Allan on 13 Feb 2024
Hi Barry, what an amazing review!! Thank you so much, we really appreciate it. Look forward to seeing you again.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quiet. Great restaurant. Friendly staff. Only criticism would be no tea or coffee provided in the room.
Stayed 1 night in Jan 2024
Response from Regards Allan on 13 Feb 2024
Hi John, Thank you for your review and feedback. Next time you stay please contact reception if you cannot find something. There is a drawer under the counter that is full of tea, coffee and hot chocolates.

6/10 Okay

Neil

Travelled with partner
Disliked: Amenities, property conditions & facilities
We were quite disappointed with our stay. At $340 a night it was up there with 3 luxury hotels we stayed in and was nowhere near comparable. The amenities were extremely basic especially the bathroom. There just didn’t seem to be any care or love. Very expensive for what was on offer.
Stayed 1 night in Jan 2024
Response from Regards Allan on 13 Feb 2024
Hi Neil, Thank you for leaving a review and leaving your feedback about our beautiful rooms. I am sorry that you were disappointed by your visit. I have passed this onto management.

8/10 Good

Shahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Regards Allan on 13 Feb 2024
Hi Shahid, thank you for leaving such a great rating, I am so pleased that you enjoyed your stay.

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities
Stayed 1 night in Jan 2024
Response from Annie on 18 Jan 2024
Hi Paul, thank you for your lovely comments. We do appreciate it. We look forward to seeing you again.Kind regards, Annie

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was modern, well appointed and clean. The location is great. The staff were all friendly and very helpful. We had a great stay and would definitely stay there again.
Stayed 2 nights in Jan 2024
Response from Regards Allan on 13 Feb 2024
Hi Jeffrey, Thank you for leaving such an amazing review. You were an absolute pleasure to have stay with us, and we look forward to seeing you again.

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jan 2024
Response from Regards Allan on 13 Feb 2024
Hi G,Thank you for the 10/10 rating. I am so happy that you enjoyed your stay with us.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Pauline on 13 Jan 2024
Good morning Kimberly,Thank you for the excellent rating. We are so pleased you enjoyed your stay and look forward to seeing you again in the future.

6/10 Okay

Iain

Stayed 1 night in Jan 2024
Response from Regards Allan on 13 Feb 2024
Hi Lain, Thank you for leaving your rating for us. Please let me know if there is something I can help you with.

6/10 Okay

Jisun

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Regards Allan on 13 Feb 2024
Hi Jisun, Thank you for your rating. I hope we get to see you again.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful short stay.
Stayed 3 nights in Dec 2023
Response from Regards Allan on 13 Feb 2024
Hi thomas, Thank you for your rating and review. I am so glad you enjoyed your time with us. Look forward to seeing you again.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Regards Allan on 13 Feb 2024
Hi Robyn, Thank you for your rating, we really appreciate you taking the time to leave it for us.Look forward to seeing you again.

8/10 Good

Deon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Regards Allan on 13 Feb 2024
Hi Deon, Thank you for leaving your review for us. We really appreciate you taking the time.

10/10 Excellent

Racel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Regards Allan on 4 Jan 2024
Hi Racel, Thank you for your 5 out of 5 rating. We really appreciate it, and I am glad you enjoyed your stay with us. Look forward to seeing you next time.

4/10 Poor

Matt

Disliked: Property conditions & facilities
Doesn’t look like photos 8$ for one rash of bacon
Stayed 1 night in Dec 2023
Response from Regards Allan on 4 Jan 2024
Hi Matt,Thank you for your comments, I have passed it on to the restaurant manager for review.

8/10 Good

Michael, Seattle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's a nice update of what looks like an older motel. The "suite" room was nice, but small, with a balcony and view of the lake. Bathroom also small. Restaurant looked nice, but unable to use as listed hours and stated hours at check-in were incorrect. Our check-in was confusing - initially appeared our room was not available or had been allocated to someone else, and we received incorrect information about restaurant hours. Signage and the duty manager both informed us our included breakfast was available starting at 7am, however when we went to breakfast at 715am we were coldly informed it actually opens later. As we had a drive to proceed with, we ate elsewhere and got on the road. Alas, such service is par for the course in New Zealand, where service is usually underwhelming to adequate.
Stayed 1 night in Dec 2023
Response from Regards Allan on 28 Dec 2023
Hi Michael,I do apologise for the confusions that took place during your stay. This is not common practice, as we always strive to give service that is much over and beyond, not underwhelming.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff...
Stayed 1 night in Dec 2023
Response from Annie on 10 Dec 2023
Hi Thomas,Thank you for your fantastic rating. We're glad you enjoyed your stay with us. We are fortunate to have this amazing location with beautiful view of the lake. Looking forward to having you with us sometime in the future. Regards, Annie

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Regards Allan on 8 Dec 2023
Hi Maike, Thank you for the 5 star rating. We are so pleased you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms, very clean and modern. Only down side was it's not overly sound proof. But everything else is lovely
Stayed 2 nights in Nov 2023
Response from Regards Allan on 28 Nov 2023
Hi Tamara, Thank you for your wonderful review. I have passed your feedback onto our maintenance manager for review.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service
Was a very convenient place as not too far from the town centre and was nice and modern feeling. Staff were super lovely and friendly too.
Stayed 1 night in Nov 2023
Response from Regards Allan on 17 Nov 2023
Good morning Katie, thank you for your fantastic review. We are so pleased you had a great stay, and we look forward to seeing you again.Regards Allan

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Regards Allan on 8 Dec 2023
Hi David,Thank you for leaving us a 5 star review. We are so pleased that you enjoyed your time with us. We look forward to seeing you again.

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, will definitely book again
Stayed 2 nights in Oct 2023
Response from Pauline on 27 Oct 2023
Good morning Tessa,Thank you for the wonderful rating and lovely comments. We are so pleased you enjoyed your stay and look forward to your next visit to Taupo.Kind Regards Pauline

10/10 Excellent

HETA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hidden secret in Taupo by the lake
Location was great, as we have a tesla, and having to charge the vehicle, the EV charging station was less than 1 minute walk away. Although the outside front of the building looked tired, and could use a bit of planting or a bit more privacy to be created, the inside of the room was a contradiction, it was spotless and clean and very comfortable, really enjoyed sitting on the deck and looking over the lake towards the mountains both in the evening and when having a coffee in the morning, The restaurant food was good, whereas ALAN who was on the reception when we arrived was just amazing. Thank you SUNCOURT we will be back
Stayed 2 nights in Oct 2023
Response from Regards Allan on 26 Oct 2023
Hi Heta,It was an absolute pleasure to have you stay with us. Thank you for the wonderful comments, we do appreciatte it. I passed your comments regarding the front of the building to our GM. They are planning on putting in some some sort of planting for privacy. Take care and we will see you again soon.Regards Allan

10/10 Excellent

Kathleen

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Pauline on 21 Oct 2023
Good afternoon Kathleen,Thank you for your rating posted after staying with us. It is lovely to get such reviews as yours and we look forward to having you back to stay in the future.Kind Regards, Pauline

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to the pub
Stayed 1 night in Oct 2023
Response from Tangiwai on 15 Oct 2023
Good evening Don.Thank you so much for the 5 star rating. We hope to see you again in the near future.Regards Tangiwai

10/10 Excellent

Lorrel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really lovely stay. Room was modern, recently renovated. No balcony with our room but still had a stunning view of the mountain and lake. Staff were good, resturant downstairs was nice. Short walk to town. Sunday market literally right outside! Would reccommend.
Stayed 2 nights in Sep 2023
Response from Allan on 12 Sept 2023
Hi Lorrel, Thank you for leaving such a great review for us. We are so lucky to have that stunning view every day.Look forward to seeing you next time.Regards Allan

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Very clean and comfortable
Stayed 1 night in Jul 2023
Response from Bernie on 2 Aug 2023
Good morning Rebecca, Thank you so much for your 5 star rating. I am so pleased that you enjoyed your stay with us. We can't wait to welcome you back again soon. Kind regards Bernie

8/10 Good

Geoffrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff, really nice and accommodating room, and good restaurant where we had breakfast and dinner. Only complaint — went during colder winter months and the room heater stopped working in the middle of the night. Got it back working again the next morning.
Stayed 1 night in Jul 2023
Response from Bernie on 30 Jul 2023
Good morning Geoffrey, I am so pleased to hear that you had the chance to enjoy our restaurant. We hope you get the chance to visit us in warmer months. Kind regards Bernie

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near the city centre with a beautiful lake view.
Stayed 2 nights in Jul 2023
Response from Bernie on 30 Jul 2023
Good morning Sam, yes we are very lucky to be situated where we are, thank you so much for your excellent review. We hope to welcome you back again soon. Kind regards Bernie

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Bernie on 23 Jul 2023
Good morning Mike, thank you for your rating, I am pleased you enjoyed your stay with us and hope to see you again soon. Regards Bernie

10/10 Excellent

winton

Travelled with partner
Room was clean. Helpful and friendly staff. Will stay again.
Stayed 2 nights in Jul 2023
Response from Regards Allan on 16 Jul 2023
Hi Winton, Thank you for leaving such a great review for us. We look forward to seeing you again next time.Regards Allan

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the view of the lake and beyond (which is something I was looking for in my choice of hotel). The staff were friendly and accommodating.
Stayed 1 night in Jul 2023
Response from Allan on 16 Jul 2023
Hi Jami, Thank you for leaving such a great review for us, we are so lucky to have that amazing view on our doorstep. Look forward to seeing you again.Regards Allan

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2023
Response from Allan on 12 Jul 2023
Hi John, Thank you for your great rating. I hope we get to see you again soon.Regards Allan

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific
Stayed 1 night in Jun 2023
Response from Allan on 8 Jul 2023
Hi Shane, Thank you so much for the great review. I am so pleased everything was terrific for you. I hope we get to see you again soon.Regards Allan

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Excellent bed and shower. Good location and pricing.
Stayed 1 night in Jun 2023
Response from Allan on 8 Jul 2023
Hi Brett, Thank you for those lovely words. We really appreciate the fantastic feedback, and hope we get to see you again soon.Regards Allan

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel has excellent attention to detail. The only fault I came across is that the water flow from the shower was severely restricted so the you couldn't have a decent shower. Internet connection was great. The little bits and pieces excellent.
Stayed 2 nights in Jun 2023
Response from Allan on 18 Jun 2023
Hi Rob,Thank you for staying with us, I am glad you enjoyed your stay, and I hope we get to see you again soon. I have passed your feedback on to the maintenance manager.Regards Allan