Studio

Reviews of Parklands Motorlodge

3.5 out of 5
Parklands Motorlodge
25 Te Arahori Street, Turangi, North Island

Reviews

8.4

Very good

Rating 10 - Excellent. 113 out of 290 reviews" "
Rating 8 - Good. 137 out of 290 reviews" "
Rating 6 - Okay. 28 out of 290 reviews" "
Rating 4 - Poor. 7 out of 290 reviews" "
Rating 2 - Terrible. 5 out of 290 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Good all around
Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Stayed 1 night in Mar 2024

2/10 Terrible

Todd

Business traveller, Travelled with group
Disliked: Staff & service
We had our Mercedes van, Ford Ranger and both of our race cars that were on trailers parked in the car park, broken into and items stolen at approx 320am on Wednesday morning. Very angry and disappointed!
Stayed 1 night in Feb 2024
Response from Chenara on 21 Feb 2024
Dear Todd,We're truly sorry to hear about the break-ins during your stay. Unfortunately, several motels were targeted that night, and we're collaborating closely with the local police to address the situation. Your safety is our utmost priority, and we're taking all necessary steps to prevent future incidents such as getting more cameras to cover more of our grounds etc. Please let us know if there's anything further we can assist you with.Best regards

8/10 Good

Adrian

Liked: Property conditions & facilities
Disliked: Amenities
Plenty of room for all
Stayed 2 nights in Feb 2024

8/10 Good

Christine

Travelled with family
Liked: Staff & service, property conditions & facilities
Basic room easy highway access.Staff nice not great
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with our stay. When we first arrived we learned that our room did not have air conditioning. That was apparently an oversight on my part. They do have larger rooms that have AC, I guess I just didn’t read the descriptions well enough. They do have a fan and with windows open it was no problem at all. The rooms are very well appointed with everything you might need. I would definitely stay again.
Stayed 2 nights in Feb 2024

6/10 Okay

Basia

Travelled with family
Liked: Cleanliness
This property was conveniently sited. It was a hot day and there was no aircon in the unit which made it rather uncomfortable in the afternoon and into the night.
Stayed 1 night in Jan 2024

10/10 Excellent

Kataraina

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chenara on 8 Jan 2024
Thanks for leaving a 5/5 rating - much appreciated

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023

6/10 Okay

Allan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were only needing one night, booked this place as it advertised a bar and restaurant. Perfect after driving all day. Watch out: bar and restaurant not open on public holidays. Wish we had known this before booking.
Stayed 1 night in Jan 2024
Response from Chenara Cameron on 8 Jan 2024
Hi Allan Thanks for taking the time to leave your feedback, the restaurant is managed separately to the motel, however it is noted on our website and booking confirmations that it is closed public holidays and sundays - if in doubt for future bookings I suggest calling ahead and checking if in doubt to avoid disappointment

8/10 Good

Janette and Ross

Travelled with partner
We had a lovely relaxing time thank you. We were just a little surprised that the payment for our second night had already been charged to our credit card before we arrived and that we were charged $5 more than the first night.
Stayed 2 nights in Jan 2024
Response from Chenara Cameron on 9 Jan 2024
Hi Janette,Thank you for taking the time to share your feedback. We appreciate your understanding regarding our payment policy. As you mentioned, we charge 50% at the time of booking and the remaining 50% on the day of arrival, unless otherwise specified. This information is available on our website and booking confirmations. If you have any further questions or concerns, please feel free to reach out. We're glad you had a lovely time, and we look forward to welcoming you back in the future.

2/10 Terrible

Hannah

Travelled with family
Disliked: Cleanliness, staff & service
Unfortunately when we arrived our room had ants that were all up the wall and in the bedding. Although we were offered another room, there was no acknowledgement or apology for the situation. We decided to not stay and again received no apology, offer of refund or anything.
Stayed 1 night in Dec 2023
Response from Chenara on 30 Dec 2023
Good Morning HannahThanks for taking the time to leave your review. We did apologize and mentioned that we would be spraying the next day as our attempt at mitigating the problem as it was late afternoon by the time you had informed us which is when we were first made aware, unfortunately, the hot humid weather we have had the last couple of days does attract ants, which is exactly why we were going to spray as soon as we were made aware of the issue. The very first thing you asked for was a refund, we then offered you another room, which you initially accepted and then declined. I suspect this review is more about the fact that when you arrived the weather was not that great and you did not want to stay / pay the cancelation fee as the very first thing you had asked for was your money back instead of allowing us to rectify the issue - the fact you declined the second room, shows that you didn't want to stay here regardless and there was nothing we could do to change that. There is a reason motels take full payment at the time of booking, and that is to prevent guests from showing up and then changing their mind on staying last minute After you had left we went and checked the room and there might have been a few ants which we were able to get rid of, but not to the extent you had made out. Have a fantastic new year! and once again thanks for leaving your feedback

10/10 Excellent

Renetta

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chenara on 9 Jan 2024
Thanks for your 5 star rating - much appreciated

10/10 Excellent

Shiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great overnight stay here. We needed somewhere half way between Wellington and Auckland to break up the long drive for the kids. The pool was a hit and the big inflatable pillow was fun. The playground is definitely for smaller kids 7 and under. The games room was a bit of a let down. The only functional item was the table tennis. And the day we stayed the spa had been emptied. The room was perfect with Twin beds for kids in the separate bedroom and queen in the main space. Overall ots a great place and we would stay again.
Stayed 1 night in Dec 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool is a bit small for the size but there are a few entertainment options. Lots of space outside. Opening bar earlier would be good idea. Staying more than one night would be better to take advantage of its offerings.
Stayed 1 night in Dec 2023
Response from Chenara Cameron on 9 Jan 2024
Thank you for sharing your feedback with us. We appreciate your insights about the pool size and entertainment options. It's great to hear that you enjoyed the ample outdoor space.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from Chenara Cameron on 9 Jan 2024
Thanks for your 10 star rating - much appreciated

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the open space in front. Staff were great
Stayed 1 night in Dec 2023
Response from Chenara Cameron on 9 Jan 2024
Thanks for your 5 star rating - much appreciated

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chenara on 9 Jan 2024
Thanks for your 4 star rating - much appreciated

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Very comfortable and great people.
Stayed 2 nights in Nov 2023
Response from Chenara Cameron on 9 Jan 2024
Thanks for your 5 star rating - much appreciated

8/10 Good

Joanna

Stayed 1 night in Nov 2023
Response from Chenara on 9 Jan 2024
Thanks for your 4 star rating - much appreciated

8/10 Good

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, the room was fine but Tv and Sky did not work at all, I arrived lat 10pm and no one was there until after I left in morning. No breakfast available which was no good either. I will definitely go back and try everything out next time.
Stayed 1 night in Oct 2023

10/10 Excellent

Aroha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our one night stay, wish we could have stayed longer. Will definitely come back again.
Stayed 1 night in Sep 2023
Response from chenara on 11 Oct 2023
We're thrilled to hear that you loved your one-night stay with us! We understand the desire to stay longer, and we can't wait to welcome you back for another memorable visit. Thank you for your kind words, and we look forward to your return!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for us and our three kids. They loved the bunks, loved the playground. Toilets were so close to the cabin it didn't matter they were detached. Way better than a hotel. Chilly and rainy outside but had warm duvets, as well as wool and electric blankets available but didn't need them. Would stay again.
Stayed 1 night in Sep 2023
Response from chenara on 11 Oct 2023
We're delighted to hear that our place was the perfect spot for you and your kids! It's fantastic to know that they enjoyed the bunks and the playground. We're glad the convenience of the nearby toilets made the detached setup a non-issue. It's great to hear you found your stay with us even better than a hotel.Even with the chilly and rainy weather, it's wonderful that you were cozy and warm with the duvets and available blankets. We can't wait to host you and your family again. Thank you for your kind words!

10/10 Excellent

Tere, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Sep 2023

4/10 Poor

Margaret

Travelled with partner
TV &wifi did not work There were black spots on ceiling of the shower cubicles & toilet block, most possibly mould from steamy showers. This is a health hazard especially for anyone with a chronic lung disease such as asthma
Stayed 1 night in Sep 2023

8/10 Good

Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, warm and tidy room. Short walking distance to main town centre and local tavern. Friendly service.
Stayed 2 nights in Sep 2023
Response from chenara on 11 Oct 2023
We're delighted to hear that your room was clean, warm, and tidy, ensuring a comfortable stay. The short walking distance to the main town center and local tavern is certainly convenient, and we're pleased that you enjoyed our friendly service. Your kind words are much appreciated, and we hope to host you again in the future.

10/10 Excellent

Ari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for groups and families, plenty tobdo on the grounds weather permitting. Hot showers with really nice water pressure.
Stayed 3 nights in Aug 2023
Response from chenara on 11 Oct 2023
It's fantastic to hear that our place is perfect for groups and families! We're glad you found plenty to do on the grounds when the weather cooperated. And we're especially pleased that you enjoyed the hot showers with great water pressure. We look forward to welcoming you back for more memorable experiences. Thank you for your kind words!

8/10 Good

Wenyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Aug 2023

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2023

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
Over priced for what you get.
Stayed 2 nights in Feb 2023

8/10 Good

Ehm Robert

Stayed 2 nights in Feb 2023

8/10 Good

Vincent

Stayed 1 night in Feb 2023
Response from Chenara on 25 Feb 2023
Hi Vincent Thanks for your rating - much appreciated

6/10 Okay

Shibo

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not worth for the price paid
The WiFi is difficult to connect through mobile phone, so have to use laptop to connect and the speed is vey slow, wait at least 30s to open a website. Hot water run out after one person shower, never been told at check in the water is heated by water cylinder not gas, so have to wait for an hour for another shower, we have 4 people it was a long wait.
Stayed 1 night in Dec 2022

8/10 Good

Julie

Travelled with family, Travelled with group
Liked: Staff & service
Great spot to walk to the town.
Stayed 1 night in Oct 2022
Response from Chenara on 23 Oct 2022
Thanks for your feedback and 4 star review - much appreciated

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful, quiet, excellent meal at restaurant
Stayed 2 nights in Oct 2022
Response from Chenara on 23 Oct 2022
Thanks for your feedback and 5 star review - much appreciated

10/10 Excellent

Major

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything was very comfortable and warm and clean to go back to I loved it, there definitely was nothing to dislike about.
Stayed 1 night in Sep 2022
Response from Chenara on 27 Sept 2022
Thanks for taking the time to leave a review - we are pleased you enjoyed your stay

4/10 Poor

Srikanth

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Property unfortunately didnt have working toilet and it was very problematic. The outside hours phone number no one picked up and so all night we were without using toilet. The stench from the toilet was also unbearable. The lady at reception was very kind to let us use restroom from an unused room. But most of our stay we were without the basic ameneties
Stayed 1 night in Jul 2022
Response from Chenara on 12 Aug 2022
Hi there We are sorry you had issues with the toilet in your room - I have gone back and checked the call log - there was one missed call after hours but no voicemail which would have been tended to had we known there was an issue we would have resolved it that night when checking the phone - as we are a small business with a small team we are not in the office 247 but we do try our best to resolve these issues should we become aware of them. We do have a block of communal bathrooms in the camping area which is on the park map displayed outside of reception.

4/10 Poor

Saskia

Stayed 1 night in Jul 2022

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Was treated well with courteous service. Recommended.
Stayed 1 night in Jun 2022
Response from Chenara Cameron on 10 Jun 2022
Hi Dave We are pleased you enjoyed your stay with us - your review is very much appreciated Kind Regards Chenara Cameron

8/10 Good

Elaine, Beach Haven

Travelled with group
Liked: Cleanliness, staff & service
Lovely friendly team
Stayed 1 night in May 2022
Response from Chenara Cameron on 9 Jul 2022
Hi Elaine Thanks for your feedback - much appreciated

10/10 Excellent

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2022
Response from Chenara Cameron on 9 Jul 2022
Hi Mark We are pleased you have left positive feedback on our park - much appreciated

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Santana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overnight stay, wish I had stayed another night! Location was great! parking superb and an easy check-in and check-out system. Quiet and not noisy! Room was just right! clean, had everything I needed on hand! Thanks for making Turangi a very special visit!
Stayed 1 night in Apr 2022
Response from Chenara on 10 Jun 2022
Hey Santana We are pleased you enjoyed your stay with us in April We hope to see you again Kind Regards

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot to break up a roadtrip!
Great motel to stop off in on a roadtrip of the North Island. Easy access to the Tongariro river walk.
Stayed 2 nights in Dec 2021

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super happy- it’s a shame we couldn’t stay longer. Will definitely stay again
Stayed 3 nights in Dec 2021
Response from Chenara on 11 Jan 2022
Thank you Paula, we hope you stay again soon

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Jul 2021
Response from The Team at Parklands on 20 Jul 2021
Thank you for your feedback much appreciated

8/10 Good

ANZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from The Team at Parklands on 13 Jul 2021
Thank you for your rating