Exterior

Reviews of Holiday Inn Express Lake Park, an IHG Hotel

2.5 out of 5
Holiday Inn Express Lake Park, an IHG Hotel
7155 Lakes Boulevard, Lake Park, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 549 out of 780 reviews" "
Rating 8 - Good. 146 out of 780 reviews" "
Rating 6 - Okay. 44 out of 780 reviews" "
Rating 4 - Poor. 19 out of 780 reviews" "
Rating 2 - Terrible. 22 out of 780 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property inside and out very clean staff very friendly!
Stayed 2 nights in Apr 2024

6/10 Okay

jennifer

Travelled with family
Disliked: Amenities
We chose this property because we had no choice as others in Tallahassee were overpriced/booked for graduation. The staff is kind and friendly. The room we booked was a KING SUITE which was not clean when we opened to door (bed sheets piled up on the bed etc). Immediately went to desk where we had a room changed to a suite/2 queens which WAS CLEAN.
Stayed 1 night in May 2024

6/10 Okay

Kelly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tieesha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Breakfast was the best that I have ever had at a hotel.
Stayed 1 night in May 2024

8/10 Good

Felix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property close to I75
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 30 Apr 2024
Dear Felix, Thank you so much for taking the time to review our hotel; we truly appreciate you. Please come back to see us. Warmly,

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Late check in. Very nice lady doing breakfast. She made everyone welcome.
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 30 Apr 2024
Dear Melissa, We're so glad you enjoyed your stay with us and appreciate your compliments towards our hotel and staff. We truly hope you will let us host you again in the near future. All the best,

10/10 Excellent

Pam

Travelled with family
Comfortable bed, clean room, nice staff
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 30 Apr 2024
Dear Pam, We're so glad we made you feel comfortable and you enjoyed our staff. Thank you for giving us such lovely feedback. We hope to see you again soon!With warmth,

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always reliable and welcoming
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 20 Apr 2024
Dear Karen, We're so glad you came to stay with us and you took the time share your feedback. Thank you for lovely compliments. We hope to see you again soon.Warmest regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at breakfast was SO kind and helpful. And the main desk staff made sure everything was good. Thanks!
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 20 Apr 2024
Dear Mark, We're thrilled to hear you enjoyed your stay and we truly appreciate your compliments towards our staff and our hot breakfast. We hope you will stop by and see us again soon. With warmth,

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy access to the interstate.
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 15 Apr 2024
Dear Dawn,Thank you for taking the time to share your experience with us and for your kind words. We're glad to hear our hotel was an easy find for you. Please come back to see us again. Warmest regards,

10/10 Excellent

Lansil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent with no issues. Easy check in and check out. Great buffet breakfast, kids enjoyed it.
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 15 Apr 2024
Dear Lansil, Thank you for taking the time to share your feedback. We truly appreciate your compliments towards our hotel and our hot breakfast. And we love to hear your kids enjoyed it too. Please come back to see us again soon. Warmly,

10/10 Excellent

Yashica, Atlanta l

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay staff was so helpful and attentive. Breakfast option also a plus.
Stayed 2 nights in Apr 2024
Response from Alexis Starling, General Manager on 13 Apr 2024
Dear Yashica,Thank you for your kind words towards our staff and our hot breakfast. Please come back to see us again.All the best,

10/10 Excellent

David

Travelled with partner
Very nice stay! Staff great. Very clean!
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 15 Apr 2024
Dear David, Thank you so much for your excellent compliments to the cleanliness of our hotel and our staff. We sincerely appreciate you. We hope to host you again in the near future. Warmest regards,

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site was very clean, staff was helpful, good location.
Stayed 4 nights in Apr 2024
Response from Alexis Starling, General Manager on 13 Apr 2024
Dear Brenda,We appreciate you taking the time to review our hotel and sincerely appreciate your compliments. We hope to host you again soon. With warmth,

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Quick check in. Clean rooms that were appropriately stocked. Nice
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 31 Mar 2024
Dear Zach, We truly thank you for your wonderful compliments towards our staff and check in experience. We're thrilled you enjoyed you stay and we hope to host you again in the near future.All the best,

2/10 Terrible

Carel

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 31 Mar 2024
Dear Carel,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.With warmth,

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfy beds, friendly staff.
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 31 Mar 2024
Dear Casey,Thank you so much for reviewing our hotel and giving us a perfect score. Thank you for your compliments towards the cleanliness of our hotel, the comfort of our beds and our friendly staff. We sincerely hope you will let us host you again when you're traveling through Lake Park, GA again.Warmly,

10/10 Excellent

mark

Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 20 Apr 2024
Dear Mark, Thank you for taking the time to review our hotel and for giving us a perfect score. We hope you will stop by and let us host you again soon.Warmly,

8/10 Good

Travis

Liked: Cleanliness, staff & service, amenities
The bathtub did not drain properly.
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 31 Mar 2024
Dear Travis, Thank you for review our hotel. I sincerely apologize that your bathtub did not drain property. We have maintenance on staff and will always address these opportunities if we are notified. I apologize if this was not taken care of while you were at our property. Please accept our apologies. We thank you for staying with us and hope you will let us host you again when you are traveling through the area. Warmest regards,

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service
Check in time was 3:00. We were a little early but could not check in because the room was not ready which I understand. However, we waited in the parking lot and watched as multiple staff members spent time outside smoking. When it was 3:00, the room still wasn’t ready.
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 26 Mar 2024
Dear Shane, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAKE PARK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Marcia

Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 13 Apr 2024
Dear Marcia,Thank you so much for giving us a perfect review. We're thrilled you enjoyed your stay and we hope to host you again in the near future.Warmest regards,

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry nice and clean, great breakfast and super friendly staff!
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 19 Mar 2024
Dear Mike,Thank you for giving us such lovely compliments and for reviewing our hotel. We're thrilled you enjoyed your stay and we hope to host you again. All the best,

6/10 Okay

Doug

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 19 Mar 2024
Dear Doug, We appreciate you reviewing our hotel and hope you enjoyed your stay. Please come back to see us again! Sincerely,

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was easy, staff was friendly and ro9ms were new and clean. We had no hot water at 7 AM for showers. I mentioned it to the front desk and i didn't get an apology or anything. She just asked for our room no. Not the response I was expecting.
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 9 Mar 2024
Dear Frank, Thank you for taking the time to review our hotel. I sincerely apologize for the opportunities you experience during your stay regarding hot water the customer service. I will address this personally and appreciate you bringing it to our attention. I sincerely hope you will give us another opportunity in the future to make it up to you. Warmest regards,

8/10 Good

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matress was too firm
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 4 Mar 2024
Dear Alfred, Thank you for taking the time to share your feedback and for staying with us. We sincerely apologize that your mattress was too firm for your taste. We hope you enjoyed the rest of your stay and again we appreciate your feedback. Warmest regards,

2/10 Terrible

Debbie

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was fine except our room needed a lot of help. The kings were broken and light shined in window all night.Bugs in a Dow seal. Soap for shower was about to fall off wall. The room needs some help I was a service excellent advisor for a hospitals d felt this needed addressed.The hotel other wise was very nice. They were full and didn’t have another room for us. The manager said to call you and you would return our money. Thank you. She’s there today.thank you
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 2 Mar 2024
Dear Debbie, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAKE PARK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, we sincerely appreciate you for bringing this to our attention. If we don't know these things, we cannot address them. Warmest regards,

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every Holiday inn I have stayed at is very nice.
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 2 Mar 2024
Dear Benjamin, We are so pleased to hear you enjoyed your stay at our hotel and truly appreciate your lovely feedback. Please come back to see us again.All the best,

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 2 Mar 2024
Dear Henry, We're pleased to hear you were able to enjoy our hot breakfast and appreciate you took the time to share your feedback. We hope to host you again in the near future. Warmest regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 2 Mar 2024
Dear Joseph, Thank you so much for taking the time to review our hotel and for giving us a five-star-review. We're please to see the results of your review and hope to see you again when you are traveling through the area. With warmth,

10/10 Excellent

Kghora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I 75 Steep hill to front door
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 28 Feb 2024
Dear Kghora,Thank you for taking the time to review our hotel. We sincerely appreciate the five star review and hope to host you again soon. Warmest regards,

10/10 Excellent

Kathryn

Travelled with family
Very clean. Excellent breakfast. Very friendly staff.
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 28 Feb 2024
Dear Kathryn, Thank you so much for your compliments towards our hotel. We're so glad you enjoyed your stay and we hope to see you again soon. Sincerely

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 10 Feb 2024
Dear Ben, Thank you for taking the time to review our hotel. We're thrilled you enjoyed your stay. Please let us host you again in the near future.Warmest regards,

10/10 Excellent

MITCH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 6 Feb 2024
Dear Mitch, Thank you for reviewing our hotel and for giving us a perfect 10! Wow! We're honored you enjoyed your stay and we hope to host you again soon.All the best,

10/10 Excellent

Joanne

Stopped here just for one night. Hotel was clean and modern. Staff were all very friendly and helpful. Great breakfast provided at the hotel but other options a quick drive away if needed. Rooms very spacious and nicely decorated. Enjoyed our stay!
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 4 Feb 2024
Dear Joanne, We're so glad you came to stay with us and you took the time to review our hotel. We sincerely appreciate your wonderful compliments and we hope to see you again. All the best,

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Very clean, excellent breakfast, staff is super friendly, will come back again!
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 4 Feb 2024
Dear Guy, Thank you for taking time to give us your feedback and for giving us a perfect 10! We appreciate your compliments towards our staff and hot breakfast and we look forward to hosting you again soon.Warmest regards,

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A newer and clean hotel.
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 4 Feb 2024
Dear Devin, Thank you for taking the time to review our hotel and for giving us a five-star review. We're thrilled you enjoyed your stay and we sincerely hope to host you again in the near future.Warmest regards,

10/10 Excellent

Debra

Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 22 Mar 2024
Dear Debra, We sincerely appreciate you for taking the time to review our hotel and for giving us a perfect score. Thank you for choosing the Holiday Inn Express Lake Park for being your host hotel. Please come back to see us again soon.All the best,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and clean. My wife and I would recommend this place to stay in to our friends..
Stayed 2 nights in Jan 2024
Response from Alexis Starling, General Manager on 30 Jan 2024
Dear John, Thank you for taking the time to review our hotel. We sincerely appreciate your compliments and hope to host you again in the near future. Warmest regards,

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 23 Jan 2024
Dear Kelly, Thank you for taking the time to review our hotel. We sincerely appreciate you giving us a five-star review and truly hope to host you again in the near future.Warmest regards,

2/10 Terrible

Nick

Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 6 Feb 2024
Dear Nick,We appreciate you reviewing our hotel and sincerely apologize for any opportunities you experienced. We hope you will consider staying with us again.Warmest regards,

8/10 Good

Cindy

Stayed 2 nights in Jan 2024
Response from Alexis Starling, General Manager on 18 Jan 2024
Dear Cindy,Thank you for taking the time to review our hotel. We're so glad you let us host you and we hope to host you again in the near future.Warmest regards,

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel was great. It was just unfortunate there were a group of men that came in around 12:30 AM and kept going in and out of their room and slamming their doors and talking very loudly with each other for a few hours. Not the hotels fault by any means but just made for a long night.
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 11 Jan 2024
Dear Tricia, We're glad you took the time to share your feedback and sincerely apologize for the opportunities you experienced while you were staying with us. We hope you will still let us host you again.All the best,

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 30 Jan 2024
Dear William, Thank you for reviewing our hotel and for staying with us. We hope to see you again soon. With warmth,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexis Starling, General Manager on 11 Jan 2024
Dear Anonymous, Thank you so much for giving us a five-star review and for staying at our property. Please come back and see us.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexis Starling, General Manager on 4 Feb 2024
Dear Anonymous, We're so glad you took the time to review our hotel and for giving us a high review. We hope you will stop and let us host you again when you are traveling through the area. With warmth,

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexis Starling, General Manager on 11 Jan 2024
Dear Shane, We appreciate you reviewing our hotel and we hope to host you again when you're traveling through the area. All the best,

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Alexis Starling, General Manager on 30 Dec 2023
Dear David, Thank you for taking the time to review our hotel. We're so glad you let us host you and we hope you will come back to see us again. Happy New Year to you and your family. All the best,

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & Comfy
Stayed the night and was pleasantly surprised. Room was clean and updated. Bed and pillows were very comfortable. Very happy with the impromptu stay!
Stayed 1 night in Dec 2023
Response from Alexis Starling, General Manager on 27 Dec 2023
Dear Mario,Thank you for taking the time to review our hotel. We're so glad you were thrilled and you enjoyed your stay. We hope to host you again in the near future.Warmest regards,

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexis Starling, General Manager on 30 Dec 2023
Dear Gary, Thank you for taking the time to review our hotel; we sincerely appreciate you. We hope you will come back and let us host you again. Warmest regards,

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean.
Stayed 1 night in Dec 2023
Response from Alexis Starling, General Manager on 27 Dec 2023
Dear Christopher,We sincerely thank you for reviewing our hotel and for letting us be your host. We hope to serve you again soon.All the best,