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Property inside and out very clean staff very friendly!
Mike
Stayed 2 nights in Apr 2024
6/10 Okay
jennifer
Travelled with family
5 May 2024
Disliked: Amenities
We chose this property because we had no choice as others in Tallahassee were overpriced/booked for graduation. The staff is kind and friendly. The room we booked was a KING SUITE which was not clean when we opened to door (bed sheets piled up on the bed etc).
Immediately went to desk where we had a room changed to a suite/2 queens which WAS CLEAN.
Late check in. Very nice lady doing breakfast. She made everyone welcome.
MELISSA
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 30 Apr 2024
Dear Melissa, We're so glad you enjoyed your stay with us and appreciate your compliments towards our hotel and staff. We truly hope you will let us host you again in the near future. All the best,
10/10 Excellent
Pam
Travelled with family
29 Apr 2024
Comfortable bed, clean room, nice staff
Pam
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 30 Apr 2024
Dear Pam, We're so glad we made you feel comfortable and you enjoyed our staff. Thank you for giving us such lovely feedback. We hope to see you again soon!With warmth,
Response from Alexis Starling, General Manager on 20 Apr 2024
Dear Karen, We're so glad you came to stay with us and you took the time share your feedback. Thank you for lovely compliments. We hope to see you again soon.Warmest regards,
The staff at breakfast was SO kind and helpful. And the main desk staff made sure everything was good. Thanks!
Mark
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 20 Apr 2024
Dear Mark, We're thrilled to hear you enjoyed your stay and we truly appreciate your compliments towards our staff and our hot breakfast. We hope you will stop by and see us again soon. With warmth,
Response from Alexis Starling, General Manager on 15 Apr 2024
Dear Dawn,Thank you for taking the time to share your experience with us and for your kind words. We're glad to hear our hotel was an easy find for you. Please come back to see us again. Warmest regards,
Everything was excellent with no issues. Easy check in and check out. Great buffet breakfast, kids enjoyed it.
Lansil
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 15 Apr 2024
Dear Lansil, Thank you for taking the time to share your feedback. We truly appreciate your compliments towards our hotel and our hot breakfast. And we love to hear your kids enjoyed it too. Please come back to see us again soon. Warmly,
Great stay staff was so helpful and attentive. Breakfast option also a plus.
Yashica
Stayed 2 nights in Apr 2024
Response from Alexis Starling, General Manager on 13 Apr 2024
Dear Yashica,Thank you for your kind words towards our staff and our hot breakfast. Please come back to see us again.All the best,
10/10 Excellent
David
Travelled with partner
6 Apr 2024
Very nice stay! Staff great. Very clean!
David
Stayed 1 night in Apr 2024
Response from Alexis Starling, General Manager on 15 Apr 2024
Dear David, Thank you so much for your excellent compliments to the cleanliness of our hotel and our staff. We sincerely appreciate you. We hope to host you again in the near future. Warmest regards,
The site was very clean, staff was helpful, good location.
Brenda
Stayed 4 nights in Apr 2024
Response from Alexis Starling, General Manager on 13 Apr 2024
Dear Brenda,We appreciate you taking the time to review our hotel and sincerely appreciate your compliments. We hope to host you again soon. With warmth,
Nice staff. Quick check in. Clean rooms that were appropriately stocked. Nice
Zach
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 31 Mar 2024
Dear Zach, We truly thank you for your wonderful compliments towards our staff and check in experience. We're thrilled you enjoyed you stay and we hope to host you again in the near future.All the best,
2/10 Terrible
Carel
29 Mar 2024
Disliked: Cleanliness
Carel
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 31 Mar 2024
Dear Carel,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.With warmth,
Response from Alexis Starling, General Manager on 31 Mar 2024
Dear Casey,Thank you so much for reviewing our hotel and giving us a perfect score. Thank you for your compliments towards the cleanliness of our hotel, the comfort of our beds and our friendly staff. We sincerely hope you will let us host you again when you're traveling through Lake Park, GA again.Warmly,
10/10 Excellent
mark
29 Mar 2024
mark
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 20 Apr 2024
Dear Mark, Thank you for taking the time to review our hotel and for giving us a perfect score. We hope you will stop by and let us host you again soon.Warmly,
8/10 Good
Travis
25 Mar 2024
Liked: Cleanliness, staff & service, amenities
The bathtub did not drain properly.
Travis
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 31 Mar 2024
Dear Travis, Thank you for review our hotel. I sincerely apologize that your bathtub did not drain property. We have maintenance on staff and will always address these opportunities if we are notified. I apologize if this was not taken care of while you were at our property. Please accept our apologies. We thank you for staying with us and hope you will let us host you again when you are traveling through the area. Warmest regards,
2/10 Terrible
Shane
23 Mar 2024
Disliked: Cleanliness, staff & service
Check in time was 3:00. We were a little early but could not check in because the room was not ready which I understand. However, we waited in the parking lot and watched as multiple staff members spent time outside smoking. When it was 3:00, the room still wasn’t ready.
Shane
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 26 Mar 2024
Dear Shane, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAKE PARK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
10/10 Excellent
Marcia
21 Mar 2024
Marcia
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 13 Apr 2024
Dear Marcia,Thank you so much for giving us a perfect review. We're thrilled you enjoyed your stay and we hope to host you again in the near future.Warmest regards,
Wry nice and clean, great breakfast and super friendly staff!
Mike
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 19 Mar 2024
Dear Mike,Thank you for giving us such lovely compliments and for reviewing our hotel. We're thrilled you enjoyed your stay and we hope to host you again. All the best,
6/10 Okay
Doug
10 Mar 2024
Liked: Staff & service
Doug
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 19 Mar 2024
Dear Doug, We appreciate you reviewing our hotel and hope you enjoyed your stay. Please come back to see us again! Sincerely,
8/10 Good
Frank
Travelled with family
8 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was easy, staff was friendly and ro9ms were new and clean.
We had no hot water at 7 AM for showers. I mentioned it to the front desk and i didn't get an apology or anything. She just asked for our room no. Not the response I was expecting.
Frank
Stayed 1 night in Mar 2024
Response from Alexis Starling, General Manager on 9 Mar 2024
Dear Frank, Thank you for taking the time to review our hotel. I sincerely apologize for the opportunities you experience during your stay regarding hot water the customer service. I will address this personally and appreciate you bringing it to our attention. I sincerely hope you will give us another opportunity in the future to make it up to you. Warmest regards,
Response from Alexis Starling, General Manager on 4 Mar 2024
Dear Alfred, Thank you for taking the time to share your feedback and for staying with us. We sincerely apologize that your mattress was too firm for your taste. We hope you enjoyed the rest of your stay and again we appreciate your feedback. Warmest regards,
It was fine except our room needed a lot of help. The kings were broken and light shined in window all night.Bugs in a Dow seal. Soap for shower was about to fall off wall. The room needs some help I was a service excellent advisor for a hospitals d felt this needed addressed.The hotel other wise was very nice. They were full and didn’t have another room for us. The manager said to call you and you would return our money. Thank you. She’s there today.thank you
Debbie
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 2 Mar 2024
Dear Debbie, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAKE PARK.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, we sincerely appreciate you for bringing this to our attention. If we don't know these things, we cannot address them. Warmest regards,
Response from Alexis Starling, General Manager on 2 Mar 2024
Dear Benjamin, We are so pleased to hear you enjoyed your stay at our hotel and truly appreciate your lovely feedback. Please come back to see us again.All the best,
Response from Alexis Starling, General Manager on 2 Mar 2024
Dear Henry, We're pleased to hear you were able to enjoy our hot breakfast and appreciate you took the time to share your feedback. We hope to host you again in the near future. Warmest regards,
Response from Alexis Starling, General Manager on 2 Mar 2024
Dear Joseph, Thank you so much for taking the time to review our hotel and for giving us a five-star-review. We're please to see the results of your review and hope to see you again when you are traveling through the area. With warmth,
Response from Alexis Starling, General Manager on 28 Feb 2024
Dear Kghora,Thank you for taking the time to review our hotel. We sincerely appreciate the five star review and hope to host you again soon. Warmest regards,
10/10 Excellent
Kathryn
Travelled with family
21 Feb 2024
Very clean. Excellent breakfast. Very friendly staff.
Kathryn
Stayed 1 night in Feb 2024
Response from Alexis Starling, General Manager on 28 Feb 2024
Dear Kathryn, Thank you so much for your compliments towards our hotel. We're so glad you enjoyed your stay and we hope to see you again soon. Sincerely
Response from Alexis Starling, General Manager on 10 Feb 2024
Dear Ben, Thank you for taking the time to review our hotel. We're thrilled you enjoyed your stay. Please let us host you again in the near future.Warmest regards,
Response from Alexis Starling, General Manager on 6 Feb 2024
Dear Mitch, Thank you for reviewing our hotel and for giving us a perfect 10! Wow! We're honored you enjoyed your stay and we hope to host you again soon.All the best,
10/10 Excellent
Joanne
2 Feb 2024
Stopped here just for one night. Hotel was clean and modern. Staff were all very friendly and helpful. Great breakfast provided at the hotel but other options a quick drive away if needed. Rooms very spacious and nicely decorated. Enjoyed our stay!
Joanne
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 4 Feb 2024
Dear Joanne, We're so glad you came to stay with us and you took the time to review our hotel. We sincerely appreciate your wonderful compliments and we hope to see you again. All the best,
Very clean, excellent breakfast, staff is super friendly, will come back again!
Guy
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 4 Feb 2024
Dear Guy, Thank you for taking time to give us your feedback and for giving us a perfect 10! We appreciate your compliments towards our staff and hot breakfast and we look forward to hosting you again soon.Warmest regards,
Response from Alexis Starling, General Manager on 4 Feb 2024
Dear Devin, Thank you for taking the time to review our hotel and for giving us a five-star review. We're thrilled you enjoyed your stay and we sincerely hope to host you again in the near future.Warmest regards,
10/10 Excellent
Debra
1 Feb 2024
Debra
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 22 Mar 2024
Dear Debra, We sincerely appreciate you for taking the time to review our hotel and for giving us a perfect score. Thank you for choosing the Holiday Inn Express Lake Park for being your host hotel. Please come back to see us again soon.All the best,
Room was big and clean. My wife and I would recommend this place to stay in to our friends..
John
Stayed 2 nights in Jan 2024
Response from Alexis Starling, General Manager on 30 Jan 2024
Dear John, Thank you for taking the time to review our hotel. We sincerely appreciate your compliments and hope to host you again in the near future. Warmest regards,
Response from Alexis Starling, General Manager on 23 Jan 2024
Dear Kelly, Thank you for taking the time to review our hotel. We sincerely appreciate you giving us a five-star review and truly hope to host you again in the near future.Warmest regards,
2/10 Terrible
Nick
15 Jan 2024
Nick
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 6 Feb 2024
Dear Nick,We appreciate you reviewing our hotel and sincerely apologize for any opportunities you experienced. We hope you will consider staying with us again.Warmest regards,
8/10 Good
Cindy
14 Jan 2024
Cindy
Stayed 2 nights in Jan 2024
Response from Alexis Starling, General Manager on 18 Jan 2024
Dear Cindy,Thank you for taking the time to review our hotel. We're so glad you let us host you and we hope to host you again in the near future.Warmest regards,
Everything about the hotel was great. It was just unfortunate there were a group of men that came in around 12:30 AM and kept going in and out of their room and slamming their doors and talking very loudly with each other for a few hours. Not the hotels fault by any means but just made for a long night.
Tricia
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 11 Jan 2024
Dear Tricia, We're glad you took the time to share your feedback and sincerely apologize for the opportunities you experienced while you were staying with us. We hope you will still let us host you again.All the best,
8/10 Good
William
5 Jan 2024
William
Stayed 1 night in Jan 2024
Response from Alexis Starling, General Manager on 30 Jan 2024
Dear William, Thank you for reviewing our hotel and for staying with us. We hope to see you again soon. With warmth,
Response from Alexis Starling, General Manager on 4 Feb 2024
Dear Anonymous, We're so glad you took the time to review our hotel and for giving us a high review. We hope you will stop and let us host you again when you are traveling through the area. With warmth,
Response from Alexis Starling, General Manager on 11 Jan 2024
Dear Shane, We appreciate you reviewing our hotel and we hope to host you again when you're traveling through the area. All the best,
8/10 Good
David
28 Dec 2023
David
Stayed 1 night in Dec 2023
Response from Alexis Starling, General Manager on 30 Dec 2023
Dear David, Thank you for taking the time to review our hotel. We're so glad you let us host you and we hope you will come back to see us again. Happy New Year to you and your family. All the best,
Stayed the night and was pleasantly surprised. Room was clean and updated. Bed and pillows were very comfortable. Very happy with the impromptu stay!
Mario
Stayed 1 night in Dec 2023
Response from Alexis Starling, General Manager on 27 Dec 2023
Dear Mario,Thank you for taking the time to review our hotel. We're so glad you were thrilled and you enjoyed your stay. We hope to host you again in the near future.Warmest regards,
Response from Alexis Starling, General Manager on 30 Dec 2023
Dear Gary, Thank you for taking the time to review our hotel; we sincerely appreciate you. We hope you will come back and let us host you again. Warmest regards,