In-room safe, desk, iron/ironing board, free WiFi

Reviews of ibis Styles Luzern

3 out of 5
ibis Styles Luzern
Friedenstrasse 8, Lucerne, LU

Reviews

8.0

Very good

Rating 10 - Excellent. 220 out of 766 reviews" "
Rating 8 - Good. 348 out of 766 reviews" "
Rating 6 - Okay. 134 out of 766 reviews" "
Rating 4 - Poor. 49 out of 766 reviews" "
Rating 2 - Terrible. 15 out of 766 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis Felipe, Miami Beach

Stayed 1 night in Mar 2024

10/10 Excellent

Tayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location where you can walk everywhere around the city. Close to the train station. Friendly staff.
Stayed 2 nights in Mar 2024

8/10 Good

s michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location. Hotel staff very helpful. Decent breakfast.
Stayed 2 nights in Dec 2023

6/10 Okay

Steph

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very small extremely basic room, was expecting better from an Ibis Styles but was a 2* accommodation for sure. Fine if your out all day though a cheap basic hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to sight seeing attractions. Wish the bathroom has full closure door instead half to avoid water splash during shower.
Stayed 2 nights in Nov 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erton Roci – Assistant General Manager on 5 Nov 2023
Dear Guest,Thank you for your perfect rating on Hotels.com. We're thrilled to hear about your exceptional experience with us.Your positive feedback means a lot, and we're delighted that you enjoyed your stay. If you ever have more comments or if there's anything we can do to make your next visit even better, please let us know.We can't wait to welcome you back in the future.Best regards,

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fine, room looks bigger in pictures than what really is. But bathroom size nice! spacious with big windows.
Stayed 2 nights in Oct 2023
Response from Erton Roci – Assistant General Manager on 5 Nov 2023
Dear Laura,Thank you for taking the time to provide feedback.We're pleased to hear that you found our location satisfactory and that you liked the spaciousness of the bathroom with large windows.We appreciate your comments about the room size, and we'll certainly consider your feedback for future improvements. If you have any more suggestions or specific areas where we can enhance your experience, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Laura, Roseville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely, affordable hotel with a neighborhood feel in an incredibly convenient location in Lucern. Within a day we felt at home in the area and even had a favorite restaurant and coffee shop. Friendly, multi-lingual, knowledgable staff. Would definitely return!
Stayed 3 nights in Sep 2023
Response from Erton Roci – Assistant General Manager on 14 Oct 2023
Dear Laura,Thank you for your wonderful feedback. We're delighted you found our hotel lovely, affordable, and conveniently located. It's great to hear you felt at home and discovered local favorites. We appreciate your kind words about our staff. We can't wait to welcome you back in the future.Best regards,Erton RociAssistant General Manager

8/10 Good

Lilin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean and quiet. Hard to find a parking though
Stayed 1 night in Sep 2023
Response from Erton Roci – Assistant General Manager on 14 Oct 2023
Dear Lilin,Thank you for your rating on Expedia. We appreciate your feedback and are glad to hear you found our staff friendly and enjoyed the cleanliness and quiet atmosphere.We apologize for any parking challenges you encountered, and we'll work on improving this aspect. We look forward to welcoming you again in the future.Best regards,Erton RociAssistant General Manager

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Erton Roci – Assistant General Manager on 14 Oct 2023
Dear Gareth,Thank you for taking the time to share your perfect rating of 10 out of 10 on Hotels.com. We appreciate your excellent feedback.We're thrilled to hear that you had a great experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another outstanding visit.If you have any specific comments or suggestions, please don't hesitate to share.Best regards,Erton RociAssistant General Manager

8/10 Good

Shelley

Stayed 3 nights in Sep 2023
Response from Erton Roci – Assistant General Manager on 14 Oct 2023
Dear Shelley,Thank you for taking the time to leave your review on Expedia, where you rated your experience 4 out of 5. We appreciate your feedback.If you have any specific comments or suggestions that can help us improve and earn that extra star next time, please don't hesitate to share. Your satisfaction is important to us, and we look forward to welcoming you again in the future.Best regards,Erton RociAssistant General Manager

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S. Samil Benli - General Manager on 15 Sept 2023
Dear Donald, Thank you so much for your perfect rating to our hotel. We are glad to see that you had a lovely stay. We look forward to welcome you very soon again in our hotel. Sincerely,

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S. Samil Benli - General Manager on 12 Sept 2023
Dear Donald, Thank you so much for your perfect rating to our hotel which makes us truly happy. We hope to welcome you very soon again and wish you a lovely day. Best regards,

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and great room with balcony. Air con great and lots of TV channels. Good breakfast
Stayed 1 night in Sep 2023
Response from S. Samil Benli - General Manager on 12 Sept 2023
Hello Melanie, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and very satisfied with our services. We much hope to welcome you very soon again. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from S. Samil Benli - General Manager on 12 Sept 2023
Dear Guest, Thank you for taking the time to share your positive rating with us. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

bhaskar

Liked: Cleanliness, staff & service, property conditions & facilities
Very conviniently located near rrstaurants etc
Stayed 2 nights in Aug 2023
Response from Erton Roci – Assistant General Manager on 23 Aug 2023
Dear Bhaskar,Thank you for taking the time to review your recent stay at ibis Styles Luzern City. We're delighted to hear that you found our hotel very conveniently located near restaurants and other amenities.We're glad you had a positive experience, and we appreciate your feedback. We look forward to welcoming you back for another great stay in the future.Best regards,Erton RociAssistant General Manager

8/10 Good

Hitendrabhai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from S. Samil Benli - General Manager on 8 Sept 2023
Dear Hitendrabhai,Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Cleo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good. Room with aircon which is a plus for hot weather. Bed abit too soft though.
Stayed 2 nights in Jul 2023
Response from S. Samil Benli - General Manager on 2 Aug 2023
Dear Cleo, Thanks a lot for your positive comments regarding your recent stay. I am happy to read that our services covered your expectations. It's our hope to welcome you very soon again. Sincerely,

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great hotel, friendly staff and excellent location
Stayed 1 night in May 2023
Response from S. Samil Benli - General Manager on 2 Aug 2023
Dear Ali, What a great pleasure to see your compliment to our hotel and our staff. We all thank you very much for sharing this with us and hope to see you again at the nearest future. Best Regards,

10/10 Excellent

Martin

Stayed 1 night in Jul 2023
Response from S. Samil Benli - General Manager on 2 Aug 2023
Dear Martin, Thank you so much for the great rating to our hotel. We are very happy to see that you were fully satisfied with our services. We look forward to welcome you very soon again. Sincerely,

10/10 Excellent

Martin

Stayed 1 night in Jul 2023
Response from S. Samil Benli - General Manager on 5 Jul 2023
Dear Martin, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us. Hopefully you enjoyed your city trip and will visit us again. We are looking forward to it. Kind Regards,

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service
Good location and ok for the price and rating.
Response from S. Samil Benli - General Manager on 5 Jul 2023
Dear Darren, Thank you very much for taking the time to share your feedback. We are happy to hear that you appreciated our convenient central location and look forward to welcome you back again. Sincerely,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fine property for the price. A little bit of a walk from the train station but google maps got us there.
Stayed 1 night in Jun 2023
Response from S. Samil Benli - General Manager on 5 Jul 2023
Dear Nancy, A big thank from all the team for this great rate and nice review. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again when next visiting Luzern. Sincerely,

6/10 Okay

PETER

Stayed 4 nights in Jun 2023
Response from S. Samil Benli - Direktor on 5 Jul 2023
Sehr geehrter Peter, Vielen Dank für Ihre Bewertung zu Ihrem Aufenthalt bei uns. Wir hoffen Sie bei der nächsten Gelegenheit nochmals zu begrüssen. Bis dahin wünsche ich Ihnen schöne Sommerzeit. Mit freundlichen Grüssen

10/10 Excellent

jifang

Good
Stayed 3 nights in May 2023
Response from S. Samil Benli - General Manager on 26 May 2023
Dear jifang, Thank you very much for your lovely rating which made us truly happy. We much hope to welcome you very soon again. Sincerely,

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from S. Samil Benli - General Manager on 28 Apr 2023
Dear Emma, Thank you for your perfect rating which we much appreciate. We are delighted you were very satisfied with the the services we offered you. We look forward to welcoming you back when next visiting Luzern.Sincerely,

10/10 Excellent

Chonlathit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All are great.
Stayed 3 nights in Apr 2023
Response from S. Samil Benli - General Manager on 28 Apr 2023
Dear Chonlathit, What a big pleasure to see your perfect rating and your lovely words to your recent stay. We thank you very much for sharing this with us and hope to welcome you very soon again. Sincerely,

6/10 Okay

Yim

Stayed 2 nights in Mar 2023
Response from S. Samil Benli - General Manager on 10 Apr 2023
Dear Yim, Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Mayson

Stayed 2 nights in Apr 2023
Response from S. Samil Benli - General Manager on 28 Apr 2023
Dear Mayson, We thank you very much for your 4-star rating to our hotel. We look forward to welcome you very soon again. Best Regards,

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, clean. Don't like lack of room illumination
Stayed 1 night in Mar 2023
Response from S. Samil Benli - General Manager on 4 Apr 2023
Dear Viktor, Thank you very much for choosing Ibis Styles Luzern and for sharing your positive experiences. We are very happy to hear that you had a good stay and that you appreciated our great central location. We very much hope that we can welcome you again as our guests and remain until then with best regards.

8/10 Good

Emerlita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel. Friendly reception area, check in was a breeze. You can walk to the train terminal and it is close to everything. Breakfast had a good selection. We stayed there for a night for single and twin rooms before going to Grindelwald. We agreed that the rooms were small like a box. Bathrooms were clean but toilet seats were unusual because it was high and feet doesnt touch the floor. Overall, it served its purpose.
Stayed 1 night in Mar 2023
Response from S. Samil Benli - General Manager on 4 Apr 2023
Dear Emerlita, Thank you very much for staying with us and for sharing your positive feedback with us. I am happy to see that you were satisfied with our services and with our friendly staff. I do hope we will have the opportunity to welcome you back again. Best Regards,

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Jan 2023

8/10 Good

Oliver

Stayed 1 night in Jan 2023
Response from Alexander Svab – Assistant General Manager on 14 Jan 2023
Dear Oliver, Thank you very much for your great review. With hope to see you again in our hotel, wish you a wonderful time. Sincerely,

10/10 Excellent

Rameez

Stayed 1 night in Dec 2022
Response from Alexander Svab – Assistant General Manager on 14 Jan 2023
Dear Rameez, Thank you very much for your great review. With hope to see you again in our hotel, wish you a wonderful time. Sincerely,

10/10 Excellent

Duel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Alexander Svab – Assistant General Manager on 14 Jan 2023
Dear Duel, Thank you very much for your review! It is a real pleasure to know that you have enjoyed your stay with us! We work harder every day to make everyone feel home and comfortable. We hope to see you again very soon! Regards,

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city surrounding hotel for business & holiday
Fantastic location in central luzern with nearby shopping, Local Transport, & speciality bars & various Restaurants, Lovely Place
Stayed 3 nights in Dec 2022
Response from Alexander Svab – Assistant General Manager on 14 Jan 2023
Dear Nitin, Thank you very much for your review! It is a real pleasure to know that you have enjoyed your stay with us! We work harder every day to make everyone feel home and comfortable. We hope to see you again very soon! Regards,

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Disliked: Property conditions & facilities, room comfort
Terrible two nights. Room was warm. We were told the hotel turns off A/C during wintertime. Even if the room heater was off, room was still warm. Water was brownish when we got to the room. Our group occupied 7 rooms and 4 had brownish water. I had to run the faucets for half hour before water cleared up.
Stayed 2 nights in Nov 2022
Response from Alexander Svab - Assistant General Manager on 14 Jan 2023
Dear Guest, We thank you very much for sharing your experience with us. Please allow me to express my deepest apology that we didn't cover all your expectation. It's our hope to welcome you very soon again in our hotel. Sincerely,

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence
Stayed 1 night in Nov 2022
Response from Alexander Svab – Assistant General Manager on 14 Jan 2023
Dear Stanley, Thank you very much for your great review. With hope to see you again in our hotel, wish you a wonderful time. Sincerely,

8/10 Good

Elham

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice for the price. The blow drier didn’t work great and neither did the air conditioning in our room, and it happened to be hot. There was a little shop down in the lobby, and it was close to other places we could go. Overall it was okay for the price
Stayed 1 night in Oct 2022
Response from S. Samil Benli - General Manager on 27 Oct 2022
Dear Elham, We much appreciate your feedback concerning your recent stay in our hotel. We are happy to see that you were generally happy with the services we've provided. We will check the two points you've mentioned above. It's our hope to welcome you very soon in our hotel. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff helpful. Location excellent and breakfast abundant.
Stayed 11 nights in Oct 2022
Response from S. Samil Benli - General Manager on 27 Oct 2022
Dear Guest, We much appreciate your lovely comments to our hotel staff as well as to our breakfast buffet. It's always a big pleasure to receive such positive feedback. We hope to welcome you very soon again in our hotel. Sincerely,

10/10 Excellent

Suen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from S. Samil Benli - General Manager on 27 Oct 2022
Dear Suen, Thanks a lot for your perfect review of our hotel which made us truly happy. We much hope to welcome you another time in our hotel. Best Regards from whole team.

10/10 Excellent

Taner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great location
Stayed 1 night in Aug 2022

10/10 Excellent

Ariadna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Aug 2022

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Wai

Stayed 1 night in Jul 2022

8/10 Good

Felipe

Travelled with family
Liked: Staff & service, property conditions & facilities
Very fair hotel
It was a last minute stay so no other hotels available. It is a very decent hotel and it has one of the best prices in town. The location is very good. Under the same circumstances, I would book it again.
Stayed 1 night in Jul 2022

10/10 Excellent

Joleen

Stayed 2 nights in Jun 2022

8/10 Good

ramesh

Travelled with family and small children
Liked: Staff & service, amenities
Overalls very good, expect as I’m a coffee drinker couldn’t find any coffee sachets in room only tea two tea bags. Very close to city. Enjoyed our stay.
Stayed 3 nights in Jun 2022
Response from S. Samil Benli - General Manager on 29 Jun 2022
Dear ramesh, First of all thank you very much for your kind comments. It is a real pleasure to know that you have enjoyed your stay with us. I am pleased to inform you that we have coffee in our breakfast room where you can take coffee anytime you wish. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort
Poor value for money
I have stayed in much better hotels in Switzerland and paid a lot less. Very basic, very loud due to lack of sound proofing. Restaurant was very 'plastic', loud and disorganized.
Stayed 1 night in May 2022
Response from S. Samil Benli - General Manager on 29 Jun 2022
Dear John, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope that, following our improvements, we may count you among the guests of ibis hotels, despite your unsatisfactory experience. Sincerely,