Lobby lounge

Reviews of Lake Louise Inn

3 out of 5
Lake Louise Inn
210 Village Road, Lake Louise, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 624 out of 1364 reviews" "
Rating 8 - Good. 397 out of 1364 reviews" "
Rating 6 - Okay. 180 out of 1364 reviews" "
Rating 4 - Poor. 98 out of 1364 reviews" "
Rating 2 - Terrible. 65 out of 1364 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No bar without eating, one of two restaurants usually closed, this led to significant waits on one night.
Stayed 4 nights in May 2024

4/10 Poor

Isabelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our so-called « Deluxe » room is reminiscent of Laurentians resorts from 30-35 years ago… Privacy drapes are dirty, furniture outdated (but still sturdy and the wall behind the door and the door itself are frankly filthy. There is no security latch on the door. To top things off, only a single restaurant was open for dinner and there was a 30-minutes wait when we showed up at 8:30 PM. So we took our business elsewhere for dinner and plan to do the same for breakfast. My 22 and 26 YO sons summed it best : dirty and expensive !
Stayed 1 night in May 2024

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was nice. Our room was clean and comfortable. We got a great deal through Expedia, probably would not have considered it good value for the money at full price.
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 28 May 2024
Dear Bruce, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities, especially our comfy rooms! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Will come again
Stayed 1 night in May 2024
Response from Lisa - Reservations Manager on 27 May 2024
Dear Daniel, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. I am glad to hear that your accommodations met all of your needs and that you had a comfortable stay with us. We look forward to welcoming you again soon.

8/10 Good

Jie

Travelled with group
Liked: Staff & service, property conditions & facilities
Good location with easy access to major attractions in Banff area
Stayed 2 nights in May 2024
Response from Lisa - Reservations Manager on 27 May 2024
Dear Jie, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip.

8/10 Good

Tara Ann

Travelled with family
Liked: Staff & service, amenities
Great location and dining options.
Stayed 1 night in May 2024
Response from Lisa - Reservations Manager on 27 May 2024
Dear Tara Ann, thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, and that you found the location and restaurants to be as great as we do.

6/10 Okay

Zheng

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
There was animal feces in the room we checked into, but the hotel quickly moved us to another clean room. The service at the hotel was excellent and heartwarming. However, having to change rooms at nearly 1 a.m. is not ideal for tired guests who have been traveling all day. It would be better if every room could be ensured to be clean and hygienic in the first place.
Stayed 1 night in May 2024
Response from Lisa - Reservations Manager on 27 May 2024
Dear Zheng, thank you for taking the time to share your feedback with us. I apologize that your accommodations had feces of a squirrel in your room. We do our very best to make sure that we close all openings in the room, however, as we are located in a National Park we are in a heavily populated wildlife area and despite our best efforts, sometimes they manage to get into our guest rooms after cleaning has been completed. I am pleased to hear our front desk staff were able to swiftly move you to another room to ensure the rest of your stay was more exemplary of our standards.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and got a complimentary upgrade to a suite. Unexpected and very appreciated.
Stayed 1 night in May 2024
Response from Lisa - Reservations Manager on 27 May 2024
Dear Martha, thank you for taking the time to share your feedback with us. I am glad to hear that your accommodations met all of your needs and that you had a comfortable stay with us. We hope to welcome you back soon.

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lisa - Reservations Manager on 27 May 2024
Dear Sunil, thank you for taking the time to share your feedback with us. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Melinda, Peoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, with great amenities. The staff were very friendly and helpful.
Stayed 3 nights in May 2024
Response from Nataly - Manager on Duty on 26 May 2024
Dear Melina, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Jin

Business traveller
Liked: Cleanliness, amenities
Very nice and kind
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 25 May 2024
Dear Jin, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Jinsoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best.
Stayed 3 nights in May 2024
Response from Nataly - Manager on Duty on 25 May 2024
Dear Jinsoo, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in lake Louise
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 25 May 2024
Dear Betty Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
No fridge in room. Could not adjust temperature, very warm, no flow of air, stuffy. Very handy though for a one night stop over!
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 26 May 2024
Dear Jonathan Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to maintenance issues. We will follow up with our Maintenance Team accordingly. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 Good

wanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 25 May 2024
Dear Wanda, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and easy to travel around
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 25 May 2024
Dear Jessie, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake Louise is a small community. The hotel is conveniently located at the community center. Very friendly staff.
Stayed 2 nights in May 2024
Response from Karen on 24 May 2024
Dear Min, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 Good

Wangson, Courtenay

Travelled with family and small children
Liked: Cleanliness, staff & service
I wish there is an elevator on this hotel
Stayed 1 night in May 2024
Response from Karen on 24 May 2024
Dear Wangson, Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nataly - Manager on Duty on 25 May 2024
Dear Michael, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely and the view, unbeatable. Staff were friendly for the most part and we were able to check in early which was amazing. It was my Birthday and they treated us to a free desert at Timberwolf Pizza.
Stayed 1 night in May 2024
Response from Karen on 24 May 2024
Dear Amy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 25 May 2024
Dear Jacqueline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

eklavya

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in May 2024
Response from Karen on 24 May 2024
Dear Eklavya, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 Excellent

Peihai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Karen on 24 May 2024
Dear Peihai, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful spot to enjoy the Lake Louise sites.
Stayed 1 night in May 2024
Response from Lisa - Reservations Manager on 27 May 2024
Dear David, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip.

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for our big group ( 2 bedrooms ) Staff were all helpful and friendly Loved the live music and smores in the gazebo
Stayed 3 nights in May 2024
Response from Karen on 24 May 2024
Dear Wendy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office

4/10 Poor

Juan, Bellevue

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property is well located, however the rooms do not reflect the photos of the room that you actually booked through Expedia. I asked the front desk about this and I was told that they have no control over what Expedia puts on their website. I paid for a "luxury" room and it was all but a luxury, it looked very old. The only positive thing about the room was the mountain view.
Stayed 3 nights in Apr 2024
Response from Nataly - Manager on Duty on 22 May 2024
DearJuan, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. We work hard to make every guest's experience a memorable one and this is definitely not the level of service we aim to provide. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Nataly - Manager on Duty on 25 May 2024
Dear Tammy, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

2/10 Terrible

Christian Dane

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Female waiter Staff in the Legend restaurant was rude but the food was good. Other male waiters are fine.
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 22 May 2024
Dear Christian, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. Although I was happy to hear you enjoyed the food at our restaurant, I would like to apologize in regards to the service you received. I am so sorry you felt the service was not up to your standards. We will be addressing this issue and ensuring that this type of behaviour is corrected. This is a standard we do not hold ourselves to, and I am truly sorry you experienced this. Nonetheless, we all trust you had a wonderful time exploring all that Lake Louise has to offer. – Warmest Regards - Nataly - Manager on Duty

10/10 Excellent

Mike, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is nicely maintained. About 10 minutes from Louise lake To our surprise there is restaurant and food options inside it.
Stayed 1 night in May 2024
Response from Karen on 21 May 2024
Dear Mike, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

4/10 Poor

Gagandeep

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room shown is picture was not real , no elevator for old people , no water no room service no breakfast, front desk was busy in completely task only , no greetings no smile on the faces
Response from Karen on 21 May 2024
Dear Gagandeep, thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything with delicious onsite restaurant!
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 22 May 2024
Dear Caroline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities., especially our Restaurants. It is always nice to know our cooking is appreciated! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 Good

William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Huge noise on our second night that the staff were unable to resolve. They said that it was caused by the rain we were having but that seemed illogical. It kept us and others near us from sleeting for a good part of the night. We did not receive any offer of compensation which was very disappointing.
Stayed 2 nights in May 2024
Response from Karen on 20 May 2024
Dear William, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the noise complaint with the room. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. I have a note on file that your were offered a room move. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager

6/10 Okay

Edward, Pleasanton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall the stay was okay. Room was clean, building was quiet, nice pool and sauna. Dining didn’t offer limited range of types of food (normally not a big deal but there aren’t many other options in the area) and the breakfast spot doesn’t offer a “regular” breakfast. Even though the main business is in the winter it was uncomfortably warm and there’s no AC. There’s a wall thermostat with cool and fan settings but no function; opened the window overnight and it cooled down but that took all of overnight.
Stayed 1 night in May 2024
Response from Karen on 19 May 2024
Dear Edward, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager

10/10 Excellent

ayesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 22 May 2024
Dear Ayesha, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pizza at the Timber Wolf cafe was excellent.
Stayed 1 night in May 2024
Response from Sami - Manager on Duty on 20 May 2024
Dear Martha,Thank you for taking the time to share your feedback with us. I am very happy to learn that you enjoyed the food from Timberwolf. I will be sure to pass this along to our food and beverage department. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

Andrew, Damascus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woodsy inn/motel on edge of town (which is tiny). Very good pasta/pub restaurant. Clean rooms, slightly dated but comfortable in thx woods. Pleasant place to stay, 5 minutes to Lake Louise right off main highway. Quiet.
Stayed 2 nights in May 2024
Response from Karen on 19 May 2024
Dear Andrew,, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. We are sorry to learn that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

10/10 Excellent

Robin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Front desk staff was fantastic after a bit of a wait to check in. Room great. Timerwolf Pizza was amazing. Great staff and hospitality! Will come Again
Stayed 1 night in May 2024
Response from Karen on 19 May 2024
Dear Robin, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 Good

Chithra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. No elevators or microwave.
Stayed 1 night in May 2024
Response from Karen on 21 May 2024
Dear Chithra, thank you for choosing the Lake Louise Inn and for taking the time to share a review. I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. Karen Assistant Front Office Manager

6/10 Okay

kathleen

Travelled with partner
Disliked: Staff & service, property conditions & facilities
There is no air conditioning in hotel.
Stayed 1 night in May 2024
Response from Michal Srbecky - Front Office Manager on 17 May 2024
Dear Kathleen,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.

10/10 Excellent

Lee Yew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place. Dinning is expensive
Stayed 2 nights in May 2024
Response from Michal Srbecky - Front Office Manager on 17 May 2024
Dear Lee Yew, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Michal Srbecky - Front Office Manager on 17 May 2024
Dear Murray, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot.
Stayed 1 night in May 2024
Response from Michal Srbecky - Front Office Manager on 16 May 2024
Dear Nicole, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

10/10 Excellent

Tanveer

.
Stayed 1 night in May 2024
Response from Michal Srbecky - Front Office Manager on 16 May 2024
Dear Tanveer, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

6/10 Okay

Edwin

Travelled with family
Liked: Cleanliness, staff & service
It was not delux as advertised. We did not have access to pool or hot tub. We were placed besides a mechanical room and heard noise all night. As i was woking in the business center someone entered our room while my wife was there without permission. Not coming back
Stayed 1 night in May 2024
Response from Michal Srbecky - Front Office Manager on 16 May 2024
Dear Edwin, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Michal Srbecky - Front Office Manager on 16 May 2024
Dear Patrick, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

8/10 Good

Josephine Carissa Cacho

Liked: Cleanliness, staff & service, property conditions & facilities
There is no option to turn on the air conditioning when the temperature gets hot in the room in May.
Stayed 2 nights in May 2024
Response from Karen on 15 May 2024
Dear Josephine Carissa Cacho, thank you for taking the time to share your feedback with us. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the room temperature. We will follow up with our Maintenance Team accordingly. Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards. Karen Assistant Front Office Manager

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little dated but still super cute. The main building was phenomenal! Wish we could have stayed longer!
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 15 May 2024
Dear Diane, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Charla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the dining options were amazing
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 15 May 2024
Dear Diane, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities such as our Restaurants! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

TIMOTHY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location & well equipped junior suite. Housekeeping ladies were superb & provided an excellent service.
Stayed 2 nights in May 2024
Response from Karen on 14 May 2024
Dear Timothy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michal Srbecky - Front Office Manager on 16 May 2024
Dear John, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!