All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from ~Fairmont Chateau Lake Louise on 21 May 2024
Thank you, Kirsten, for the five-star rating! We're delighted to know that you found the Chateau absolutely gorgeous. We look forward to your next visit!
Overall experience at Fairmont was excellent. All staff were extremely friendly, professional and attentive. This hotel is def a museum and views are one of a kind.
Hossein
Stayed 5 nights in May 2024
Response from ~Fairmont Chateau Lake Louise on 21 May 2024
Thank you, Hossein, for your excellent review! We're glad that our team's friendliness and professionalism enhanced your stay, and that you enjoyed the unique ambiance and views of the Chateau. We look forward to welcoming you back soon!
Hands down best Hotel. Great staff, and dining options. Service is impeccable. And the million dollar view!!!! So worth it!
Iver
Stayed 1 night in May 2024
Response from ~Fairmont Chateau Lake Louise on 17 May 2024
Thank you, Iver, for the outstanding review! We're thrilled to hear that our team, dining options, and service met your high expectations. We look forward to welcoming you back to the Chateau for more impeccable experiences.
8/10 Good
Sherry
16 May 2024
Sherry
Stayed 2 nights in May 2024
Response from ~Fairmont Chateau Lake Louise on 21 May 2024
It's a delight to receive such a positive rating from our visitors. Many thanks!
Response from ~Fairmont Chateau Lake Louise on 17 May 2024
Thank you, Eseroghene, for the 5-star rating! We're thrilled to hear you consider the Chateau a must-visit destination. Looking forward to welcoming you back for more memorable experiences!
6/10 Okay
Irina
Travelled with partner
8 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Not up to Fairmont standards. Restaurant quality was mediocre and property was not kept up. Sauna/pool dated and not clean
Irina
Stayed 4 nights in May 2024
Response from ~Fairmont Chateau Lake Louise on 10 May 2024
Thank you for sharing your thoughts, Irina. We're sorry to hear that your experience didn't meet your expectations! We hope you'll consider giving us another chance in the future.
Such a beautiful setting any time of year. Definitely would stay here again
Lynn
Stayed 1 night in May 2024
Response from ~Fairmont Chateau Lake Louise on 10 May 2024
Thank you, Lynn! We're glad you enjoyed the stunning setting, no matter the season. We'd love to welcome you back for another wonderful stay at the Chateau.
Wi-Fi signal very weak in the guest room; facility is getting aged, room space is ordinary.
Xi
Stayed 2 nights in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 30 Apr 2024
Thank you for your review, Xi. We appreciate your feedback, we are continually working on updates to enhance our guests experience and your insights greatly assist us with this. We hope to welcome you back in the future to experience our newly renovated guest rooms!
10/10 Excellent
Andrew
Travelled with partner
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
Nice place
Andrew
Stayed 1 night in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 30 Apr 2024
Thank you for the 5/5 rating, Andrew! We're glad you enjoyed your time at the Chateau. Looking forward to welcoming you back soon!
The snowy ambience within the Rocky Mountains. Absolutely outstanding!
William
Stayed 2 nights in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 30 Apr 2024
Thank you, William, for the perfect rating! We're thrilled that you enjoyed the snowy ambiance of the Rocky Mountains during your stay. It's wonderful to know that the natural beauty Lake Louise made such a lasting impression. We look forward to welcoming you back to the Chateau for more outstanding experiences!
The property is amazing but lack of entertainment. Live music in the lounge would be wonderful.
Merina
Stayed 2 nights in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 25 Apr 2024
Thank you for your review, Merina! We're thrilled to hear you find the property amazing. We thank you for your suggestion to enhance our entertainment offerings. We look forward to welcoming you back and hopefully with some delightful tunes!
We got upgraded to the Gold program! What a lovely surprise.
Lisa
Stayed 1 night in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 25 Apr 2024
Thank you for your review, Lisa! We're thrilled to hear that the upgrade to our Gold program added a lovely surprise to your stay. Looking forward to welcoming you back for another splendid experience at the Chateau!
Response from ~Fairmont Chateau Lake Louise on 20 Apr 2024
Thank you for your feedback, Joshua. We apologize for any inconvenience caused by the construction during your stay. We're continuously working to enhance our facilities, aiming for minimal disruption to our guests. We appreciate your understanding and hope to welcome you back to a fully updated Chateau soon.
Response from ~Fairmont Chateau Lake Louise on 16 Apr 2024
Thank you, Roden, for the fantastic review! We're delighted that you enjoyed the hotel and the views. We look forward to your next visit for more amazing experiences at the Chateau!
8/10 Good
Michele
Travelled with family and small children, Travelled with partner
8 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Although the location is beautiful, the property is dated and in the middle of renovations - there is disrepair and construction equipment through out. Neither of our rooms had luck with tv connections. I was also surprised that parking was not included in the exorbitant price of the hotel room.
Michele
Stayed 1 night in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 16 Apr 2024
Thank you for your review, Michele. We appreciate your feedback about the renovations and the issues you encountered. We're striving to enhance our facilities while maintaining the charm and service standards expected at the Chateau. We hope to welcome you back to a refreshed hotel soon.
Staff are very friendly! Response promptly, and make all the experience very personal!! love it!
Fei Yu
Stayed 3 nights in Apr 2024
Response from ~Fairmont Chateau Lake Louise on 6 Apr 2024
We're so glad to hear you enjoyed the personalized experience and prompt service from our friendly staff! Thank you for sharing your love for it. We can't wait to welcome you back for more memorable moments.
Response from ~Fairmont Chateau Lake Louise on 6 Apr 2024
Thank you for your glowing review! We're thrilled you had a five-star experience with us. Looking forward to welcoming you back for another amazing visit!
Beautiful hotel in a gorgeous setting near Lake Louise. Excellent restaurants and transportation to ski areas. Also has activities like cross country skiing and snowshoeing that we would have done if there was more time.
Sumiko
Stayed 5 nights in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 5 Apr 2024
Thank you for your review! We are delighted you enjoyed our hotel and its stunning setting and dining outlets! Next time, we hope you get to try the cross-country skiing and snowshoeing too!
10/10 Excellent
Shu
1 Apr 2024
Shu
Stayed 2 nights in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 23 Apr 2024
Our warm gratitude for the 5-stars. They mean a lot to us!
6/10 Okay
Lynnette
Travelled with family
31 Mar 2024
Liked: Cleanliness
Staff was more concerned about setting up for Sunday brunch on Saturday evening in the lakeside lounge than attending to guests staying in the hotel and wanting to have an evening in the lounge. Poor check in experience on gold floor.
Great place to stay. Our trip of 11 days seemed to go by in just a couple of days because we enjoyed our time so much. We’ll be back.
Trevor
Stayed 5 nights in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 30 Mar 2024
Thank you, Trevor, for the excellent review! We're so glad to hear that your 11-day trip flew by in the best possible way. Looking forward to welcoming you back for another enjoyable stay!
10/10 Excellent
Chia-Wen, Changhua
25 Mar 2024
Liked: Cleanliness
Excellent
Chia-Wen
Stayed 1 night in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 30 Mar 2024
It's a delight to receive such a positive rating from our visitors. Many thanks!
This is an amazing property located in an amazing place. Anyone that wishes to combine relaxation and kuxury with skiing, hikong or other outdoor activities will be very pleased.
Simon
Stayed 6 nights in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 30 Mar 2024
Thank you, Simon, for the fantastic review! We're so pleased you found the combination of relaxation, luxury, and outdoor activities to your liking. Looking forward to welcoming you back for more amazing experiences!
Limited Dining options depending on the day, other than that was a wonderful stay
Bryan
Stayed 6 nights in Mar 2024
Response from ~Fairmont Chateau Lake Louise on 30 Mar 2024
Thank you, Bryan, for your feedback. We're glad you had a wonderful stay and appreciate your note on dining options. We're continually working to enhance our offerings and hope to provide even more variety on your next visit.
Everything is great . Butttt . Banff fairmont is so much better . Don’t get me wrong this place is top notch but Banff fairmont is top notch with sprinkles on top .
The views are spectacular, the food and service are top level and we were comfortable and well taken care of every step of the way. What a great experience.