Property amenity

Reviews of SpringHill Suites by Marriott Irvine Lake Forest

3.5 out of 5
SpringHill Suites by Marriott Irvine Lake Forest
23632 Rockfield Blvd, Lake Forest, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 229 out of 322 reviews" "
Rating 8 - Good. 47 out of 322 reviews" "
Rating 6 - Okay. 23 out of 322 reviews" "
Rating 4 - Poor. 9 out of 322 reviews" "
Rating 2 - Terrible. 14 out of 322 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would surely come back here.
Stayed 1 night in May 2024
Response from Front Desk Supervisor on 7 May 2024
Cheryl, thank you for the positive feedback. We hope to welcome you again soon!

10/10 Excellent

SHAWN, IRVINE

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 28 Apr 2024
Dear Shawn, thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay. We hope to welcome you again soon!

10/10 Excellent

Krzysztof, Las vegas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 8 Apr 2024
Hello, we are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon!

8/10 Good

Irfan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 8 Mar 2024
Irfan, thank you for taking the time to share your feedback about our hotel.We hope to welcome you again soon!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Staff on 1 Mar 2024
Dear Claudia,We are pleased to hear you enjoyed your stay with us.We look forward to seeing you again.

8/10 Good

Efrain

Liked: Cleanliness, property conditions & facilities
Aside from having to wait over an hour and half past checkin time to get our room due to rooms being “ready” the hotel was fine. I was disappointed that there was no complimentary service or even a sorry that check-in was delayed. I was told by the gentleman at the front desk I just had to wait and I wasn’t the only one.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 1 Mar 2024
Efrain, thank you for taking the time to share your feedback regarding your check-in experience with us. Providing a great guest experience is of utmost priority to us, and I apologize if we fell short during your stay.We hope to welcome you back in the future if your travels bring you to the area.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 11 Feb 2024
Dear Valued Guest,Thank you for taking the time to leave us a review! We are glad to hear that you enjoyed your stay with us. We hope to welcome you again soon!

10/10 Excellent

Cristian

Stayed 1 night in Feb 2024
Response from Front Desk Sueprvisor on 28 Mar 2024
Christian, thank you for taking the time to leave a review. We appreciate your positive feedback, and hope to welcome you again soon!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and price
Stayed 3 nights in Jan 2024
Response from Front Desk Supervisor on 24 Jan 2024
Dear Valued Guest,Thank you for your positive words. We appreciate you taking the time to leave a review.We hope to welcome you again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easy and safe parking area, the friendly staff.
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 24 Jan 2024
Dear Valued Guest,Thank you for your kind words. We are glad that you enjoyed the parking area as well as our friendly staff. We appreciate you taking the time to leave a review.We look forward to welcoming you again soon!

2/10 Terrible

Brayan, Santa Cruz

Travelled with partner
Disliked: Staff & service
Good dining options near by.
Stayed 1 night in Jan 2024
Response from SpringHill Suites Lake Forest on 18 Jan 2024
Thank you for sharing your feedback regarding your stay. We are sorry to hear that your stay did not meet your expectations. Please feel free to call or email the hotel so we can further learn more about your stay experience.

10/10 Excellent

Tameka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern & Clean hotel
This is my second time staying at a Springhill Suites, and I’m glad we chose this hotel. My daughter had a volleyball tournament in Southern Cali. The hotel is clean, modern. The staff were friendly, and the breakfast is an added bonus. My only mild complaint is that there’s only a bathroom mirror in this Cali location. The Florida room had an additional full length mirror. Sharing one mirror with a teenage girl was a nightmare!!! lol
Stayed 2 nights in Jan 2024
Response from Stephanie on 11 Jan 2024
Dear Tameka,On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and lovely staff
Stayed 1 night in Dec 2023
Response from Stephanie on 11 Jan 2024
Dear Jen, On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Warm regards,Stephanie McGuireGeneral Manager

6/10 Okay

Lei

Stayed 2 nights in Dec 2023
Response from Stephanie on 11 Jan 2024
Dear Lei,Thank you for taking the time to share your feedback. We look forward to your return visit.Warm Regards,Stephanie McGuireGeneral Manager

2/10 Terrible

khair

Disliked: Amenities, property conditions & facilities
We stayed 6 nights and had no access to any towels . Our room was never cleaned and smelled sour.
Stayed 6 nights in Dec 2023
Response from Front Desk Supervisor on 1 Mar 2024
Khair, thank you for sharing about your experience with us and for bringing this to our attention. Providing a great experience for each of our guests is of utmost importance. I want to apologize if we fell short during your stay.We hope you choose to stay with us again if your travels bring you back to the area.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the kind folks at SpringHill -- Lake Forest. Made our stay relaxing and wonderful. Thank you so much!
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 1 Mar 2024
Curtis, we are glad to hear you enjoyed your stay with us. We hope to welcome you again soon!

10/10 Excellent

Sihui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
locate in a shopping plaza, free breakfast
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 1 Mar 2024
Sihui, we are glad to hear you enjoyed your stay with us. We hope to welcome you again soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SpringHill Suites Lake Forest on 2 Jan 2024
Dear Andrea,On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 24 Jan 2024
Dear Valued Guest,We appreciate your positive feedback! Thank you for taking the time to leave us a review. We hope to welcome you again soon!

10/10 Excellent

Kathlen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from SpringHill Suites Lake Forest on 2 Jan 2024
Dear Kathlen,On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Dear Ms. Cerri,On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean, exceptionally large rooms. Friendly staff.
Stayed 2 nights in Nov 2023
Response from Julia T. on 25 Nov 2023
Dear Elizabeth,Thank you for taking the time to leave us a review.We are glad that you enjoyed our breakfast, clean, large rooms, and our friendly staff.We hope to welcome you again soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from SpringHill Suites Lake Forest on 2 Jan 2024
Dear David,On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Puray

Stayed 1 night in Nov 2023
Response from SpringHill Suites Lake Forest on 2 Jan 2024
Dear Ms. Puray,On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back for sure
Amazing hotel. Everything is great. It’s clean, fresh, and convenient. The best hotel.
Stayed 1 night in Nov 2023
Response from hotel staff on 18 Nov 2023
Dear Valued guest,Thank you for choosing Springhill Suites Lake Forest Irvine! We hope you had a wonderful stay and enjoyed our hospitality. Your satisfaction means the world to us. We look forward to welcoming you back soon.Best regards

10/10 Excellent

Kiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from hotel staff on 18 Nov 2023
Dear Valued Guest,Thank you for choosing Springhill suites Lake Forest Irvine! We hope you had a wonderful stay and enjoyed our hospitality. Your satisfaction means the world to us. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from hotel staff on 12 Nov 2023
Dear Valued Customer,Thank you for choosing Springhill Suites Lake Forest Irvine! We appreciate your stay and hope you had a great experience. Safe travels, and we look forward to welcoming you back.Best,

8/10 Good

Meng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Nov 2023
Response from hotel staff on 11 Nov 2023
Dear valued guest, Thank you so much for choosing Springhill Suites Lake Forest Irvine for your stay! We're delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we appreciate your kind words.

8/10 Good

Amine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel staff on 5 Nov 2023
Dear Valued guest,Thank you for choosing Springhill suites Lake Forest Irvine. We appreciate your stay with us and value your feedback. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this location. The location of this hotel is perfect. It is surrounded by a bunch of food restaurants. I will say that charging for parking is a little overbearing. With the amount of how much the stay is, I think anyone having to pay almost $600 for only 3 nights should at least have a free parking. Other than that, parking was safe and we legit-ly return to this location.
Stayed 3 nights in Oct 2023
Response from Hotel Associate on 4 Nov 2023
Dear Valued guest,Thank you for your feedback, and we're delighted to hear that you loved your stay at our hotel and found our location to be perfect. We greatly appreciate your kind words about the surroundings and the convenience of having numerous food restaurants nearby. We look forward to your next visit. Thank you!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Stephanie on 1 Nov 2023
Dear Eric,Thank you for great review. We look forward to welcoming you to our exceptional hotel soon.Warm Regards,Stephanie

6/10 Okay

Ceferino

Stayed 1 night in Oct 2023
Response from hotel staff on 11 Nov 2023
Dear [Guest's Name],Thank you for choosing Springhill suites Lake Forest Irvine! We hope you had a wonderful stay. Your presence was a pleasure, and we'd love to welcome you back soon. Safe travels!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel associate on 4 Nov 2023
Dear Valued Guest, Thank you for taking the time to leave a review! We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

MSI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Needs improvement
I've stayed at this hotel several times, and they definitely need improvement in customer service. There is hardly ever anyone at the front desk, so no one to get help. This time the 2 mornings I was there, the treadmills didn't work in the gym. Very frustrating.
Stayed 2 nights in Sep 2023
Response from Hotel associate on 4 Nov 2023
Dear Valued Guest,Thank you for your loyalty in choosing our hotel for your stays, and for providing your feedback. We genuinely appreciate your continued patronage.We apologize for the inconvenience you experienced regarding our customer service and the gym equipment during your recent visit. Your comments are important to us, and we will address these issues to ensure a more satisfying experience for our guests in the future. We're committed to making the necessary improvements and appreciate your valuable input.Please be assured that we take your feedback seriously, and we hope to have the opportunity to provide you with an improved experience on your next stay. Thank you for bringing these matters to our attention

8/10 Good

Thuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give a perfect score, however I was not happy that the lighting in the room was so poor. Lack of full length mirrors and more room lights
Stayed 2 nights in Sep 2023
Response from Hotel staff on 4 Nov 2023
Dear Valued Customer,Thank you for your positive feedback and for taking the time to share your experience with us. We're pleased to hear that you had an overall great stay.We apologize for any inconvenience you experienced due to the lighting in your room and the lack of full-length mirrors. Your comments are valuable to us, and we'll use this feedback to improve our accommodations and ensure a more comfortable and well-lit environment for our guests in the future.Your input helps us make the necessary enhancements, and we hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing our hotel, and we appreciate your constructive feedback.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Better than I expected. For the price, I recommend.
Response from hotel staff member on 4 Nov 2023
Dear Valued Customer, We're thrilled to hear that your experience exceeded your expectations! Thank you for recommending us based on your positive experience. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If you have any specific suggestions or comments to make your next stay even better, please feel free to share them with us. Your input is valuable to us, and we aim to continually improve our services

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Irvine cozy as home
I arrived a little late for check-in time but not a problem apparently I beat the rush and it was quick easy Ashley made my check in a breeze explained everything for.me a parking pass she went above and beyond to make.expirience at first contact a joy, the room was great comfortable clean only issue I had was with the flush pressure and tv remote (tv would not turn off) other than that perfect stay great place.in a nice plaza with a bunch of great stores and restaurants
Stayed 1 night in Sep 2023
Response from SHSLF Agent on 25 Sept 2023
Thank you so much for your kind review, We look forward to seeing you again!

10/10 Excellent

rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff.
Stayed 3 nights in Sep 2023
Response from SHSLF agent on 25 Sept 2023
Thank you so much for your kind review, We look forward to seeing you again when your in the area. Take care!

10/10 Excellent

Deric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from SHSLF on 25 Sept 2023
Thank you so much for your kind review, We look forward to seeing you again when your in the area. Take care!

10/10 Excellent

Stephanie, Bakersfield

Stayed 1 night in Sep 2023
Response from staff member on 4 Nov 2023
Dear Valued Guest, Thank you for taking the time to leave a review! We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 1 night in Sep 2023
Response from SHSLF agent on 25 Sept 2023
Thank you so much for your kind review, We look forward to seeing you again when your in the area. Take care!

2/10 Terrible

Jihoo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Hotel staff on 4 Nov 2023
Dear Valued Guest, Thank you for taking the time to leave a review! We appreciate your feedback and apologize we fell short of your expectations. We do welcome you back knowing we can provide a better experience for you. Safe travels and we look forward to your return.

10/10 Excellent

Anca

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff
Stayed 4 nights in Aug 2023
Response from SHSLF Agent on 25 Sept 2023
Thank you so much for your kind review, We look forward to seeing you again when your in the area. Take care!

10/10 Excellent

Ava Marie, Las vegas

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great. Kudos to the hardworking staff especially the lady that is prepping ir refilling the breakfast buffet.
Stayed 3 nights in Sep 2023

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll stay here again
Stayed 1 night in Sep 2023
Response from SHSLF Agent on 25 Sept 2023
Thank you so much for your kind review, We look forward to seeing you again when your in the area. Take care!

8/10 Good

Dalia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked
Stayed 3 nights in Aug 2023

10/10 Excellent

Juheui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and quiet. Rooms were very comfy and clean.
Stayed 1 night in Sep 2023

10/10 Excellent

carla

Nice and clean
Stayed 1 night in Aug 2023

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer service agent on 27 Aug 2023
Hello,We're thrilled about the 5-star review you left for us on Expedia! Your positive feedback means the world to us. It's fantastic to hear that you enjoyed your stay and appreciated. We look forward to your next stay with us. Safe travels

10/10 Excellent

Richard

Stayed 3 nights in Aug 2023
Response from Customer service agent on 27 Aug 2023
Hello,We're dedicated to providing top-notch experiences, and your kind words let us know we're on the right track. We can't wait to welcome you back to our hotel. We thank you for taking your time and leaving a review. Safe travels