Outdoor pool, pool umbrellas, pool loungers

Reviews of Grand Hotel Imperiale & Resort

4 out of 5
Grand Hotel Imperiale & Resort
Via Regina 24 - 26, Moltrasio, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 419 out of 863 reviews" "
Rating 8 - Good. 297 out of 863 reviews" "
Rating 6 - Okay. 92 out of 863 reviews" "
Rating 4 - Poor. 41 out of 863 reviews" "
Rating 2 - Terrible. 14 out of 863 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua, El Paso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & staff
Stayed 1 night in Mar 2024

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on my mattress and the GM didn't seem to worry about it at all! The staff gave me wrong information about the events in the city. We were left on street in lake como with road closures and no way for getting back to the hotel. Have never seen anything like this before.
Stayed 2 nights in Jun 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If visiting Lake Como this location is just a short drive from the larger city and so much more beautiful and peaceful. A luxurious hotel with a fantastic restaurant.
Stayed 1 night in Dec 2023

6/10 Okay

Anuja

Stayed 3 nights in Dec 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Diogo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Deepak

Stayed 3 nights in Nov 2023

10/10 Excellent

Dawn, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You sat was amazing! He tended to me very nicely! Place was amazing. Front desk was perfect! They helped me with my birthday needs! I will definitely be coming back! Best vacation ever!! Breakfast was super!!
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old outdated hotel
Very old hotel, the rooms are outdated and not comfy. Its not directly on the lake and the area is not recommended
Stayed 1 night in Oct 2023

8/10 Good

Anh-Tuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 2 nights in Oct 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect to experience Lake Como. Quiet, safe, and amazing view with a pool and lake access. Super easy to obtain a boat tour of the lake that you can customize. Parking was available and easy. Streets were narrow getting there as it is everywhere around the lake so be prepared. Highly recommend!
Stayed 1 night in Oct 2023

6/10 Okay

Marta

It’s a hotel that has a lot to improve. Very noisy, staff not always kind, we have to pay for example to use the indoor swimming pool which is something that I never seen before. Nothing on the area as well.
Stayed 2 nights in Sep 2023

6/10 Okay

Beatriz, Boynton Beach

Travelled with family
Disliked: Staff & service
Just and average hotel with a big price tag
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! I was a little worried by the reviews, but it was an amazing stay. The staff was supper attentive and very warm. There's a Ferry station right next to the hotel that can take you to anywhere on the lake so its very easy and fun to get around with/without a car. I would absolutely come back and will recommend it to everyone. I think the negative reviews are mainly from Americans who have trouble embracing European customs (and I say that as an American). Thank you so much!!
Stayed 2 nights in Sep 2023

6/10 Okay

Stella

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
For the cost per night the property is dated and the staff is not friendly. Also, this is our 2nd time at the property (which see mentioned during checkin) and it was the fourth time for the couple we were traveling with. There was no acknowledgment or recognition by the staff as return guests. Also, there was a dead rat decomposing on the walkway. Staff were informed and after 3 days the rat was still on the walkway! Neither of the couples will be returning to this property.
Stayed 3 nights in Aug 2023

8/10 Good

Abdulrahman

Travelled with family
Liked: Amenities
Good
Stayed 3 nights in Aug 2023

6/10 Okay

Kerry

Travelled with group
For 3 days there was a dead rat on the path to the street, we reported to front desk nothing was done. Advised that we were celebrating 2 special occasions and it was our 4th stay yet no acknowledgement was made, no card / no complimentary drink. Items in room inconsistent, no robes in our room, toiletry items not re-stocked.
Stayed 3 nights in Aug 2023

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Linford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an awesome location on lake Como, and the views from the pool and the out door restaurants are breath taking especially at night. You can also have a private boat pick you up from the pool side to go up and down lake come. Very nice hotel would definitely revisit!
Stayed 1 night in Aug 2023

8/10 Good

Lawrence

Stayed 4 nights in Aug 2023

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness
No transportation from train station. No nearby restaurants other than the resort!
Stayed 3 nights in Jul 2023

6/10 Okay

Maureen

Stayed 2 nights in Aug 2023

4/10 Poor

Mark, Monaco

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room (203) and the hotel in general in dire need of refurbishment. Shower in bath combination is dangerous and leaks all over the bathroom floor. Bed was comfortable. Food is below average with pool food mostly terrible. Location is beyond spectacular but very overpriced for the condition of the property.
Stayed 3 nights in Aug 2023

10/10 Excellent

emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular resort. Amazing pool on the lake, and access to the lake. Gorgeous terrace view. Thank you for a great experience on Lake Como. I will return.
Stayed 1 night in Aug 2023

8/10 Good

Miroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast with serving coffee. Hotel room with nice view. Partial view to lake. Outside around entrance to hotel was at night little bit noisy. Hotel rooms needed small repairs. Comfortable huge bed. Strange shower in bathtub.
Stayed 4 nights in Jul 2023

10/10 Excellent

Attila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant and bar, for all meals were great. Swimming pool great as well.
Stayed 2 nights in Jul 2023

10/10 Excellent

Marie-Laurence

Staff was very friendly and property was absolutely stunning.
Stayed 4 nights in Jul 2023

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness
The hot water ran out in the room each night. So no evening showers. But okay each morning.
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down rooms and hotel
Terrible for the price. The owners of this hotel should be happy and praise their manager Umberto. Had it not been for his hospitality and managerial skills we would’ve let. We were paying Ritz Carlton price while being accommodated in days in hotel. This hotel needs MAJOR remodeling and upgrading. Hair dryers are still push button, TVs are 2x2 size, and bathrooms are stuck in the 1980s. Umberto was INCREDIBLE, but the room and common areas were terrible. If you are going to charge Ritz Carlton prices then you need to deliver superb standards. It’s not fair that people are traveling so far, paying extremely high prices, and then getting there and having no option but to stay in these rooms.
Stayed 1 night in Jul 2023

10/10 Excellent

SYED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
This property is nice but by all means it doesn’t justify the high price tag they are charging. Shop elsewhere!!!
Stayed 3 nights in Jul 2023

6/10 Okay

David

Liked: Staff & service
The hotel needs to be renovated. Our $1,100.00 a night Junior suit was not worth it at all. The view wasn’t as described. Ultimately, we will never stay here again. The food wasn’t good and over priced. Definitely a disappointing experience since this was our first time to Lake Como and was a dream of ours. We would not recommend this place to our family or friends. We would recommend this place to our enemies. :) PS: The staff was very kind and helpful. No issues with the people.
Stayed 3 nights in Jun 2023

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness
Amazing! Really beautiful
Stayed 3 nights in May 2023

8/10 Good

Patricia

Stayed 2 nights in Apr 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel by the lake. Quiet. Great room. Great staff.
Stayed 2 nights in Apr 2023

8/10 Good

Collin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and excellent (though expensive) food options. Using the ferries is a little bit tough from Moltrasio as the options are slightly limited (compared to a larger port).
Stayed 3 nights in Apr 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is set in a stunning part of the world and is a beautifully appointed hotel with gorgeous gardens. You have bistro, silver service and room service dining options. There is little else in Moltrasio, though. Those that like a little more in terms of shopping and bustle may prefer one of the other spots like Argegno or Cernobbio
Stayed 2 nights in Apr 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
The views and room were great, the staff was disorganized and not great at providing the assistance and level of service I expected. The team at breakfast and fine dining were great but the front desk and concierge left a lot to be desired.
Stayed 5 nights in Mar 2023

10/10 Excellent

Hanna

Stayed 2 nights in Dec 2022

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Location
Stayed 2 nights in Nov 2022

10/10 Excellent

Miranda

Stayed 2 nights in Nov 2022

10/10 Excellent

Jen-Syuan

4/10 Poor

Joseph

Stayed 3 nights in Sep 2022

10/10 Excellent

Harry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool deck overlooking the lake! Friendly staff. Concierge helped book a lake tour seamlessly
Stayed 1 night in Sep 2022

10/10 Excellent

Sandra

Stayed 2 nights in Sep 2022

10/10 Excellent

Josee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Boujee Enough.
One of my favorite stays during my trip to Italy. The hotel was perfectly between boujee and classy. Everyone at the front desk was extremely friendly and escorted us to our rooms. The views from every part of this place was beautiful, from the pool right on the lake, dinning in the garden to bringing our drinks up from the bar to our balcony at night. We took the ferry from Como to Moltrasio and the hotel was right there. Quiet, peaceful getaway from all the madness and tourists. Hotel is at the bottom but walked around the small town up and down the massive hills and staircases, ending up at the local bar near the top. Hopefully this helps make your decision on where you want to stay on Lake Como!
Stayed 2 nights in Aug 2022

4/10 Poor

DIANNE, LONDON

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This place is just a bit shabby. We paid for 3 nights but checked out after 2. The check in staff need some training in eye contact and the concierge was so poor. The worst however was the pool. Very small and full of people with inflatables and their own sound system! Only 1 bar staff. Don’t stay here.
Stayed 3 nights in Aug 2022