Garden

Reviews of Laguna Hills Lodge

2.5 out of 5
Laguna Hills Lodge
23932 Paseo De Valencia, Laguna Hills, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1021 out of 1693 reviews" "
Rating 8 - Good. 469 out of 1693 reviews" "
Rating 6 - Okay. 132 out of 1693 reviews" "
Rating 4 - Poor. 38 out of 1693 reviews" "
Rating 2 - Terrible. 33 out of 1693 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rimi, Schaumburg

Liked: Cleanliness, staff & service, property conditions & facilities
Love this area
Stayed 2 nights in May 2024

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
It was safe and quiet. Convenient location. Staff were courteous and attentive. We definitely recommend to people looking for a more affordable and convenient hotel.
Stayed 7 nights in May 2024
Response from The Laguna Hills Lodge Team on 25 May 2024
Hello MICHAEL,We are thrilled to hear that you found our hotel safe, quiet, and conveniently located. Your praise for our courteous and attentive staff warms our hearts. Thank you for recommending our hotel to those seeking affordability and convenience. Your feedback means a lot to us. We eagerly anticipate your return for another wonderful experience at our hotel. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here. Close to everything, extremely clean, always friendly staff, very reasonable prices too!!!
Stayed 5 nights in May 2024
Response from The Laguna Hills Lodge Team on 25 May 2024
Hi Jenna,Thank you for your continuous support and for sharing your positive experience with us. We are delighted to hear that you appreciate our convenient location, exceptional cleanliness, friendly staff, and reasonable prices. Your feedback is truly motivating for us as we strive to provide exceptional service to all our guests. If you have more feedback to share or need any assistance, please feel free to reach out. Your input is highly valued. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Laguna Hills Lodge Team on 25 May 2024
Hi Neil,Thank you for the wonderful 5-star rating! We are delighted to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. We will definitely be back.
Stayed 2 nights in May 2024
Response from The Laguna Hills Lodge Team on 25 May 2024
Hi Ramiro,Thank you for sharing your positive experience and the 5-star rating! We are thrilled that you enjoyed your stay and look forward to welcoming you back. If you have any further comments or need assistance, feel free to reach out. Your feedback is highly valued. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall its a great place with a great price. Clean and updated. I will be back again.
Stayed 1 night in May 2024
Response from The Laguna Hills Lodge Team on 25 May 2024
Hi Richard,Thank you for sharing your positive experience at our establishment. We are delighted to hear about your satisfaction with the value, cleanliness, and overall experience. Your intention to return is truly appreciated, and we eagerly await your next visit. If you have any more feedback to share or require assistance, please do not hesitate to reach out. Your valuable feedback means a lot to us. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laguna Hills Lodge was the perfect stay. It was very clean and neat and welcoming and the staff were so kind and generous. The complimentary breakfast was a major plus! Such a great stay overall and we would be thrilled to stay there again! Thank you!
Stayed 3 nights in May 2024
Response from The Laguna Hills Lodge Team on 25 May 2024
Hi Grace,We are thrilled to receive your 5-star rating and to hear about your perfect stay at Laguna Hills Lodge. Your kind words about the cleanliness, welcoming atmosphere, and the kindness of our staff mean the world to us. It's fantastic that you enjoyed the complimentary breakfast too! We would be delighted to have you stay with us again for another wonderful experience! _Best Regards,The Laguna Hills Lodge Team

6/10 Okay

Patricia

Stayed 1 night in May 2024
Response from The Laguna Hills Lodge Team on 23 May 2024
Hello Patricia,We appreciate the opportunity to respond you your review score. As of May 22, 2024 the Lodge has #1,683 guest reviews on Expedia with an average score of 9.0 out of 10.0. Please call us if you would like to provide more detail on your review. Thank you.Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

laura

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 9 nights in May 2024
Response from The Laguna Hills Lodge Team on 25 May 2024
Hello Laura,Thank you for taking the time to rate us 2 stars. Your feedback is important to us. If you have any specific suggestions for improvement, please feel free to share. We value your support.Best Regards,The Laguna Hills Lodge Team

6/10 Okay

Gregory

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Wi-Fi non existent, rooms run down and uncomfortable beds….staff very nice. Breakfast not very appetizing. Small improvements could make this place appealing…gardens beautiful…
Stayed 3 nights in May 2024
Response from bill on 25 May 2024
Hello Gregory: Thanks so much for your review. We appreciate your compliment to our staff - "staff very nice". Regarding our WiFi, it was upgraded when we completed our room remodeling in 2021. We offer complimentary high speed internet with simple login and isolated connection for guest privacy. Our Front Desk can assist you with WiFi if you have a problem. Thanks for staying with us, and thank you again for your review.

10/10 Excellent

CeCe

Travelled with family
Liked: Cleanliness, staff & service, amenities
The TV needs to be upgraded to a bigger set and it should be a high definition TV. The floor boards in front of the bathroom sink were warped and needs to be replaced.
Stayed 2 nights in May 2024

10/10 Excellent

Carrin, La Verne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in May 2024

10/10 Excellent

Mauro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 2 nights in May 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Laguna Hills Lodge Team on 25 May 2024
Hi Dave,Thank you for the rating of 2. We appreciate your feedback. If you have any specific suggestions for improvement, please feel free to share. Your support is valuable to us.Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were very accommodating. The place was nice and there were plants everywhere. It is a well maintained place
Stayed 1 night in May 2024

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 3 nights in May 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 1 night in May 2024

6/10 Okay

Dawn

Travelled with family
Liked: Staff & service
Location was good. It's dated. The bedding is a thin blanket between two sheets. It would be nice if there was an extra blanket somewhere in the room. Staff was nice. They switched rooms for us because there was toothpaste on the faucets and splatters on the mirror. I think they need to do a better job cleaning.
Stayed 3 nights in May 2024
Response from bill on 12 May 2024
Good morning Dawn: Thanks so much for your review. Yes, we have a super location just across the street from the Five Lagunas Mall and a short drive to Laguna Beach or Dana Point. All of our rooms have triple sheeting with a blanket. If you need an extra blanket just call our Front Desk or perhaps adjust your A/C - Heater. Regarding your feedback "Staff was nice." friendly staff is the #2 compliment we have received in over 6,500 online guest reviews, "clean" is #1. Thank you for staying with us Dawn. we look forward to seeing you often in 2024.

10/10 Excellent

Nancy, Colleyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in May 2024
Response from Laguna on 12 May 2024
Hello Nancy,Thank you for sharing your positive experience with a rating of 5! We truly appreciate your support. If you have any additional feedback or need assistance, please feel free to reach out.Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Evelin

Travelled with family
It was a pleasant stay on this facility, staff were very friendly
Stayed 3 nights in May 2024
Response from Laguna on 9 May 2024
Hi Evelin,We are thrilled to hear that you enjoyed your stay at our facility and found our staff very friendly. Your positive feedback brightens our day as we strive to provide exceptional service to all our guests. Thank you for choosing to stay with us. If you have any additional comments or feedback to share, please feel free to do so. Your input is highly valued. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb.
Stayed 6 nights in Apr 2024
Response from Laguna on 9 May 2024
Hi Joe,Thank you for the 5-star rating! We appreciate your positive feedback. If you have any additional comments or need assistance, please feel free to reach out. Your feedback is truly valued. Have a wonderful day! _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast with your stay. Clean and spacious rooms.
Stayed 2 nights in May 2024
Response from Laguna on 7 May 2024
Hi Tammy,We're thrilled that you had a great experience with us! Your appreciation of the delicious breakfast and the cleanliness and spaciousness of our rooms means a lot to us. Should you have more feedback to share or need any assistance, please don't hesitate to reach out. Your insights are truly valuable to us.Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service.
Stayed 6 nights in Mar 2024
Response from Laguna on 7 May 2024
Hi Jesus,We appreciate your 5-star rating and your recognition of our excellent service. It's feedback like yours that motivates us to keep delivering outstanding experiences. If you have more comments to share or require assistance, please don't hesitate to reach out. Your feedback means a lot to us. Have a fantastic day! _Best Regards,The Laguna Hills Lodge Team

6/10 Okay

kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room door did not seem real secure, pillows were really hard.
Stayed 2 nights in May 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for price. Only thing different I would like to see are softer (less hard) mattresses, not quite as high from the floor.
Stayed 5 nights in Apr 2024
Response from Laguna on 4 May 2024
Hello Stephen,Thank you for sharing your experience with us. We appreciate your feedback on the mattresses and the height from the floor. Your input is valuable to us and will be considered for future enhancements. We look forward to your next visit for another fantastic stay! _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Tova

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place exceeded our expectations! Breakfast was great and in my opinion surpassed a continental. Our Granddaughter loved the pool and we did as well. Location very convenient to highways and not to far from Laguna Beach. Staff is friendly! We would definitely stay again!
Stayed 4 nights in Apr 2024
Response from Laguna on 2 May 2024
Hi Tova,Thank you for sharing your wonderful experience with us! It's fantastic to hear that your stay surpassed your expectations. We truly appreciate your kind words about the breakfast, convenient location, and our friendly staff. We're thrilled that your granddaughter enjoyed the pool too. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit! _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable room and facilities. I’ve been coming here for years. Friendly staff. Easy free parking
Stayed 1 night in Apr 2024
Response from Laguna on 2 May 2024
Hello Katharine,We highly value your loyalty as a long-standing guest and are thrilled to hear that you find our rooms comfortable, facilities nice, and staff friendly. Your satisfaction is paramount to us, and we are grateful for your continued support. Should you need any assistance during your future visits, please feel free to reach out to us through the platform. _Best Regards,The Laguna Hills Lodge Team

4/10 Poor

Alejandro, San Clemente

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
poor management
Stayed 1 night in Apr 2024
Response from bill on 1 May 2024
Good morning Alejandro: As you can see from our guest reviews "friendly and helpful staff" is one of our most mentioned compliments so we would appreciate hearing from you so we can better understand your concerns. Thank you for your feedback.

8/10 Good

Deborah, La Quinta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laguna on 1 May 2024
Hello Deborah,Thank you for the 4-star rating! Your support and feedback are truly valued. _Best Regards,The Laguna Hills Lodge Team

8/10 Good

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near lots of dining options and good rate
Stayed 1 night in Apr 2024
Response from Laguna on 30 Apr 2024
Hello Desiree,Thank you for your positive rating and for recognizing our convenient location near dining options and competitive rates. Your feedback is greatly appreciated as we strive to offer an exceptional experience to all our guests. We look forward to hosting you again for another memorable stay with us. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

helen, Arcadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charlie was super friendly and helpful. He waved and greeted whenever we passed by the front. A very nice environment
Stayed 5 nights in Apr 2024
Response from Laguna on 30 Apr 2024
Hi Helen,Thank you for sharing your positive experience with us. We are thrilled to hear that Charlie was super friendly and helpful during your visit. It's wonderful to know that you found the environment nice. If you have any more feedback or need further assistance, please feel free to reach out. Your feedback is truly valued. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Lana

Stayed 1 night in Apr 2024
Response from The Laguna Hills Lodge Team on 25 May 2024
Hi Lana,We appreciate your feedback and the 2-star rating. Your input is valuable to us. If you have any specific suggestions for improvement, please feel free to share. Thank you for your support.Best Regards,The Laguna Hills Lodge Team

2/10 Terrible

YUAN

Stayed 2 nights in Apr 2024
Response from bill on 16 May 2024
Thanks so much for your review score. Please give us a call so we can better understand why you gave us a low score, thanks. We watch guests reviews carefully and have a total of 1,685 reviews on Expedia as of today, with an average score of 9.0 out of 10.0. We look forward to your feedback.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Our rooms were clean and smell wonderful.
Stayed 2 nights in Apr 2024
Response from Laguna on 26 Apr 2024
Hi Roy,We're thrilled to hear that you found our staff nice and enjoyed the cleanliness of our rooms. Your feedback is truly appreciated as we strive to provide exceptional service. Thank you for choosing to stay with us. If you have any further comments or need assistance, please feel free to let us know.Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

D'Mitri

Business traveller
Liked: Amenities
Nice quite and close to stores and restaurants.
Stayed 3 nights in Apr 2024
Response from Laguna on 26 Apr 2024
Hello D'Mitri,Thank you for sharing your positive experience with us. We are delighted to hear that you found our location nice, quiet, and convenient. Your feedback is truly valued. If you have any more comments or need further assistance, please feel free to reach out. _Best Regards,The Laguna Hills Lodge Team

8/10 Good

bb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff was friendly. Everything was clean. love the garden in the front
Stayed 1 night in Apr 2024
Response from Laguna on 25 Apr 2024
Hello Bb,Thank you for your kind remarks about our friendly staff, the cleanliness of our establishment, and your enjoyment of the beautiful front garden. Your feedback is highly valued. We look forward to hosting you again for another exceptional experience. _Best Regards,The Laguna Hills Lodge Team

8/10 Good

Emily

Stayed 1 night in Apr 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laguna on 23 Apr 2024
Hello Rosa,Thank you for the positive rating! We truly appreciate your feedback and are delighted to hear about your experience. Your support is invaluable to us.Best Regards,The Laguna Hills Lodge Team

6/10 Okay

Doug

Stayed 3 nights in Apr 2024
Response from bill on 24 Apr 2024
Hi Doug: Thank you for taking the time to post a review. We look forward to seeing you often in 2024. We wish you safe travels this year.

6/10 Okay

Adriana, Scottsdale

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms could use a good clean.
Stayed 2 nights in Apr 2024
Response from bill on 24 Apr 2024
Good Morning Adriana: Thanks so much for your review and feedback. We watch reviews carefully and I will definitely share your comments with my housekeeping team. Thanks for the heads-up.

10/10 Excellent

Teyanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laguna on 20 Apr 2024
Hello Teyanna,Thank you for the 5-star rating! We appreciate your support and are thrilled to hear about your positive experience. Your feedback means a lot to us _Best Regards,The Laguna Hills Lodge Team

8/10 Good

Alexander, Costa Mesa

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff at the front desk are amazingly friendly. I highly recommend staying here. Great price for what you get.
Stayed 3 nights in Apr 2024
Response from Laguna on 19 Apr 2024
Hi Alexander,Thank you for your positive feedback about our amazingly friendly front desk staff. We truly appreciate your kind words and recommendation. Looking forward to your next visit for another great stay with us! _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and really cute, only very noisy at 9 PM with lawn care.
Stayed 1 night in Apr 2024
Response from Laguna on 19 Apr 2024
Hello Jennifer,Thank you for sharing your experience. We're pleased that you found our place clean and cute. We apologize for the noise at 9 PM due to lawn care. Your feedback is valuable, and we'll work to improve. _Best Regards,The Laguna Hills Lodge Team

8/10 Good

Mario

Liked: Cleanliness, staff & service
Nice garden. Older property, quiet, excellent location.
Stayed 1 night in Apr 2024
Response from Laguna on 19 Apr 2024
Hello Thank you for sharing your experience with us. We're thrilled that you appreciated the lovely garden, the historic charm of our property, the serene atmosphere, and our convenient location during your stay. Your feedback means a lot to us, and we are dedicated to ensuring a wonderful experience for all our guests. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Nancy, Colleyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll maintained. Good value for the price.
Stayed 6 nights in Apr 2024
Response from Laguna on 17 Apr 2024
Hello Thank you for sharing your positive feedback about the well-maintained property and good value for the price. We appreciate your comments. If you have any further feedback or require assistance, feel free to reach out. Your feedback is truly valued.Best Regards,The Laguna Hills Lodge Team

6/10 Okay

Christina

Stayed 1 night in Apr 2024
Response from bill on 19 Apr 2024
Good morning Christina: Thanks so much for taking the time to post a review score. We look forward to seeing you often in 2024.

10/10 Excellent

Filmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Laguna on 17 Apr 2024
Hi Thank you for the 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Brucil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly upon arrival and in the dining area in the morning.
Stayed 1 night in Apr 2024
Response from Laguna on 16 Apr 2024
Hello We appreciate your feedback about our staff's friendliness. It's fantastic to hear that you had a positive experience. Your input is valuable as we strive to provide exceptional service. If you have any further comments or suggestions, please feel free to share. Your feedback is highly appreciated. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Jeremy

Stayed 3 nights in Feb 2024
Response from Laguna on 16 Apr 2024
Hi Thank you for the 5-star rating! We appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Laguna on 19 Apr 2024
Hi Elizabeth,Thank you for the 5-star rating! Your positive experience means a lot to us. We appreciate your support. _Best Regards,The Laguna Hills Lodge Team