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Reviews of Rollace Hotel Lagos INTL

3.5 out of 5
Rollace Hotel Lagos INTL
44-50 Awoniyi Elemo Street, Ajao Estate, International Airport Road, Lagos, Lagos

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 96 reviews" "
Rating 8 - Good. 33 out of 96 reviews" "
Rating 6 - Okay. 9 out of 96 reviews" "
Rating 4 - Poor. 7 out of 96 reviews" "
Rating 2 - Terrible. 6 out of 96 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and excellent hotel
Stayed 2 nights in May 2024
Response from Rollace team on 24 May 2024
Thank you for the review, we are glad you enjoyed your stay, we are looking forward to having you back.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in overall is excellent.
Stayed 2 nights in May 2024
Response from Rollace team on 21 May 2024
David, thank you very much for your feedback, we are glad you enjoyed your stay with us, we look forward to giving you a most enjoyable experience in your next visit.

8/10 Good

Harriet, Stittsville

Liked: Amenities, property conditions & facilities
The hotel is nice and clean
Stayed 1 night in May 2024
Response from Rollace team on 17 May 2024
Thank you for choosing us! we appreciate your feedback.

8/10 Good

Tolulope

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Rollace team on 17 May 2024
Thank you for choosing us! we appreciate your feedback.

8/10 Good

Albert, Freetown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Staff was friendly. The towels were a bit old. Need new towels. Clean rooms.
Stayed 1 night in Apr 2024
Response from Rollace team on 24 May 2024
Thank you for your feedback, we are glad you enjoyed your stay, we will look into your observations and make amends where necessary.

8/10 Good

Phillip Dennis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The room was very spacious, the breakfast was okay. We didn't stay for long because it was just a pit stop for our flight it's very suitable for travelers because it's close to the airport.
Stayed 1 night in Mar 2024
Response from Rollace team on 17 May 2024
Thank you for choosing us! we appreciate your feedback.

4/10 Poor

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
Disappointed.
Stayed 1 night in Mar 2024
Response from Rollace team on 18 Mar 2024
Hello RebeccaThank you for the reviewwe would like you to share your experience with us.

10/10 Excellent

Phillip Dennis

Travelled with group
Liked: Cleanliness, staff & service
I liked that it was close to the airport. Convenient for travellers transiting through the city.
Stayed 1 night in Feb 2024

6/10 Okay

Uhunoma

Travelled with family
Liked: Room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
This property is gorgeoussss. I love it.well centralised. Very easy to locate and near the local and international airport. Very clean and staff members are very cautious. Breakfast not to my taste but manageable. Chef should buckle up. Complimentary transport to the airport was awesome. Driver very polite and helpful. He drove professionally obeyed all traffic and road signs and speed limits. I will difiinetly stay at Rollace Hotel again and again. 👍👍👍👏👏👏
Stayed 2 nights in Feb 2024

6/10 Okay

Demair

Liked: Staff & service
Stayed 4 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice simple hotel. We stayed twice at this hotel. The rooms are pretty spacious, with comfortable beds. The buffet breakfast is quite nice, with delicious food options. The Nigerian food is better than the western offerings. The outdoor pool area is a relaxing place to hangout, but can be buggy since the tables don’t seem to be cleaned often. Use insect repellent if going outside. We had one issue with the front desk not recording the number of days in our reservation properly. It was a prepaid reservation as well. We did point this out, expecting it to be resolved quickly. Unfortunately, the front desk did not correct the issue resulting in staff walking into our room without knocking and several phone calls expecting us to have checked out. It was a very annoying afternoon, which could have been avoided. Overall, the stay was pleasant enough and may stay again in the future.
Stayed 2 nights in Nov 2023

10/10 Excellent

ELVIS AKWASI

Stayed 2 nights in Dec 2023

10/10 Excellent

ELVIS AKWASI

Stayed 2 nights in Dec 2023

10/10 Excellent

Chinyere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Nov 2023
Response from Alex on 28 Nov 2023
Thank you for your kind review, we are glad you enjoyed your stay with us.

8/10 Good

eghe

Liked: Cleanliness, amenities, property conditions & facilities
The place was nice and clean. Staffs were friendly and very helpful
Stayed 1 night in Nov 2023
Response from Alex on 28 Nov 2023
Thank you for your kind review, we are glad you enjoyed your stay with us.

4/10 Poor

Nicholas

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very best hotel
This hotel is of international standard, staff are very proactive and happy to help , the room are big and the bed very comfortable, cleanliness is top notch. For the price it’s a bargain .
Stayed 5 nights in Nov 2023
Response from Alex. on 20 Nov 2023
Hello Yomi,Thank you for the kind review. we are so glad you enjoyed your stay with us. we look forward to hosting you again and again. Regards,

2/10 Terrible

Ron

Stayed 1 night in Nov 2023

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The only complaint is that takes forever to get meals delivered, wether it be poolside or room service. Other than that I love this place. I have been here several times and I will continue to come back
Stayed 2 nights in Nov 2023
Response from Alex on 13 Nov 2023
Hi Judith,Thank you for leaving a review, we appreciate your feedback. we certainly will improve our service when next you visit. we look forward to having you back.Regards,

6/10 Okay

Jenetta

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Evening Receptionist didn’t greet guest on arrival!!!!
Stayed 1 night in Oct 2023
Response from Daniel on 27 Oct 2023
Dear Jenetta,On behalf of Rollace Hotel, i would like to apologize for not giving you our traditional warm welcome to Rollace Hotel. Thank you for your feedback , be rest assured that on your next visit our entire staff will be ready to welcome you with happy smiles. Thank you once again for choosing Rollace Hotels.

8/10 Good

Thompson

Liked: Cleanliness, staff & service, amenities
Availability of after hours food service and space to entertain visitors.Like the Laudryservice .Slow response to repairs in the hotel suits is my only complain.
Stayed 8 nights in Oct 2023
Response from Alex. on 17 Oct 2023
Hi Thompson,Thank you for your feedback, we are glad you enjoyed your stay and we will ensure to improve our services based on your complaint. we look forward to hosting you again soon.

8/10 Good

Angela

Liked: Property conditions & facilities, room comfort
Nice rooms...Beautiful atmosphere
The room was very nice, clean & comfortable....staff was very nice & professional, my only complaint was the tv in the room didn't show a clear picture, I told them about it at the front desk & they said maintenance will fix it & it never was fixed also...breakfast was good but would have preferred a variety of meat instead of hot dogs & they only offered water & coffee for the beverages (no juice, no cold milk)
Stayed 2 nights in Sep 2023
Response from Alex. on 17 Oct 2023
Hello Angela,We are glad you enjoyed your stay, thank you for your feedback, we will ensure to make improvements based on your complaint, and we look forward to hosting you again soon.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was the most luxurious bed I have ever slept in. After an exhausting trip from the USA and my connecting flight from Lagos to Warri was cancelled, I had to stay overnight. While the surrounding area is congested with vendors and much poverty, the inside of the compound is secure to outsiders.
Stayed 2 nights in Jul 2023

10/10 Excellent

Bambi

Stayed 1 night in Jun 2023

10/10 Excellent

UDOE-TTEHSAM

Stayed 1 night in May 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the vibe. My only complaint is when I ordered room service or requested toiletries, I always had to call twice.

8/10 Good

joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poolside bar service is excellent
Stayed 7 nights in Apr 2023

10/10 Excellent

Ridwan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Chinyere

Stayed 1 night in Feb 2023

6/10 Okay

Lucky

Liked: Staff & service
Disliked: Property conditions & facilities
The room is good
Stayed 1 night in Feb 2023

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient clean location to the airport and where ever you want to go.

10/10 Excellent

Nnamdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure location, clean facilities, friendly staff, and a decent breakfast selection.
Stayed 1 night in Dec 2022

8/10 Good

TODD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a little food and fun.
We only stayed 2 nights because we needed a space close to the airport for easy departure. This place was great! Prices weren’t bad, started in the larger rooms, enjoyed the breakfast variety but the outdoor area was my favorite. Perfect ambiance for a night out without leaving the property.
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside in the back was a vibe. Kitchen management (the man) was trash as he was unaccomodating and treated the workers bad. Room was comfortable. I would stay again.
Stayed 2 nights in Sep 2022

8/10 Good

Lina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff,
Stayed 1 night in Aug 2022

2/10 Terrible

MacMaurice

Stayed 1 night in Aug 2022

10/10 Excellent

Idris, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Lourdwige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful and attentive.
Stayed 1 night in Jun 2022

2/10 Terrible

CONOR

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Avoid here. Not recommended
Staff service extremely poor, as was that of duty management who also ignored written complaints. Customer service is not highly rated and indeed, staff go out of their way to make any simple request non-serviceable. Long waits for very poor food. Very noisy venue as hotel is a club too plus maintenance noise in early hours as well during my stay. All in all, one of the worst places to stay in Lagos.
Stayed 1 night in Apr 2022

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area.
Stayed 3 nights in Mar 2022

6/10 Okay

Valerie

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bath robe and towel did not look white but more brown in colour. The breakfast was nigerian only dishes. Mocktails only served at night not during day.
Stayed 1 night in Mar 2022

8/10 Good

Nusirat, roxbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This staff remain the best I have seen. They are friendly, honest and helpful. The hotel is very nice and as modern as it can get. Although the hotel cannot help the power storages, the outings did not last more than 1 min. The complimentary buffet was very good. There is a club in the hotel that is very nice. The area has a lot of things to eat, shop and party. The only thing I do not like is if the club is crowded hotel guests do not have parking which is not fair.
Stayed 10 nights in Feb 2022

10/10 Excellent

Niurka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service.
Employees are very friendly, food is good,hotel within 10 mins from the airport, room was clean and comfortable for the price.
Stayed 6 nights in Feb 2022
Response from Rollace on 23 Feb 2022
Hello Niurka, Thank you for the feed back and thanks for choosing Rollace Hotel Rollace Team.

6/10 Okay

Samuel

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not enough tea cups, glass cups and drinking water for guests in the room
Stayed 1 night in Feb 2022
Response from Rollace on 23 Feb 2022
Hello Samuel, We are sorry about this. This feed back is well appreciated and changes will be made. Warm Regards, Rollace Team