2 outdoor pools, pool umbrellas, pool loungers

Reviews of Golden Tulip Festac Lagos

3.5 out of 5
Golden Tulip Festac Lagos
Janet Fajemigbesin Close, Diamond, Amuwo Odufin, Mile 2, Festac, Lagos

Reviews

6.6
Rating 10 - Excellent. 16 out of 78 reviews" "
Rating 8 - Good. 28 out of 78 reviews" "
Rating 6 - Okay. 11 out of 78 reviews" "
Rating 4 - Poor. 8 out of 78 reviews" "
Rating 2 - Terrible. 15 out of 78 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better avoid rude staff. Book with free breakfast when we arrive ask us to pay more. When give them the evidence they ask us to print out !! Bedding is always humid and smell is awful. Water is yellow to brown and WiFi is none. Low grade low service mind. Avoidddd!!!
Stayed 2 nights in Nov 2019
Response from Paul on 25 Nov 2019
Dear Anonymous, You feedback was received, while we seek details of your reservation for proper investigation, It would have been proper if your complaints were channelled to the duty manager to have them resolved.

2/10 Terrible

Brandi

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like the smell of the place,dirty carpet and drying towels same stuff for breakfast everyday no wash cloths,out dated furniture!And the did not honor my late checkout
Stayed 8 nights in Oct 2019
Response from Paul on 22 Oct 2019
Dear Sir/Ma, Thank you for the review, we shall look into the issue raised. Am sure when next come around it will be a different experience.

6/10 Okay

Michael, Toronto, Canada

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
This review is for the Festac town Golden tulip only and may not be applicable to the other locations. Just FYI for whoever is booking the Golden tulip Festac hotel from outside of Nigeria: this is an old hotel. Rugs, beds and showers are from the 70's so expect choking stale smell from the rugs in the rooms and corridors, 'unsleep-able" beds, and hard to operate showers. Plus even if u reserve a room for two guests, only one will get a complimentary breakfast, and the other guest will fast. I reserved several rooms and couldnt cancel them when I got to the hotel, so I had to go shopping for a new hotel with my money locked away at GoldenTulip. Plus you got to get a parking slip each time u drive in and out even if it's 2million times a day. Staff are cool though.
Stayed 2 nights in Sep 2019

2/10 Terrible

Andrew, Zurich.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioners were not working. There was no compensation for this. Some of the staff were nice, the duty manager was nice, but the lady at the reception was only interested in asking me to pay extra for the room. They provided fans which were old and very noisy! Horrible stay! Never again!
Stayed 1 night in Sep 2019
Response from Paul on 30 Sept 2019
Dear Andrew, We tendered our apology for the discomfort you had. The technical challenge we had during your stay is no excuse. We do believe and hope that there will another opportunity to give a lasting and wonderful impression.

4/10 Poor

Foluke

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
Terrible! Took over 2 hours at the reception waiting as the air conditioner was not cooling! Booked online and paid in US dollars, wanted to be on same floor as group had to pay an additional Naira 20,000. Given an exorbitant rate of exchange. Given a room with a fan that was so loud items impossible to sleep! Dank smell on the floor, dirty carpets, blocked sink, mildewed bathroom, dirty grouting, no access to CNN, BBC World.
Stayed 1 night in Sep 2019
Response from Paul on 30 Sept 2019
Dear Foluke, We had challenge with cooling, which was unexpected. We tendered our unreserved apology for the discomfort you had. Moreover, TV challenges as you claimed were up and running needless to mention that other issues raised weren't as you have portray them. Nevertheless, we thank for the feedback and we believe that another visit will change your impression.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent one night with my family. It was a delightful experience for the whole family. My children really enjoyed the pool and the cinema. The food was also great especially the sunday buffet. All in all, we had a lovely experience
Stayed 1 night in Aug 2019
Response from Paul on 14 Aug 2019
Dear Guest, We thank you for the review and its great to know you had a wonderful experience. This makes us feel that we're doing something right. We look forward to seeing you in the nearest future.

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Paul on 5 Aug 2019
Thank you for the feedback

8/10 Good

Mark

Liked: Staff & service, amenities, property conditions & facilities
Location was perfect, across from the Mall. Never had to leave the secured area.
Stayed 1 night in Aug 2019
Response from Paul on 5 Aug 2019
Thank you for the feedback.

2/10 Terrible

PATRICIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serious thoughts about GOLDEN TULIP HOTEL
This Hotel is a miserable excuse of a hotel. Yes, the pool was nice. The service was NOT consistently good. The hotel and city does not accept your credit cards. They want cash, and thieves and beggars are everywhere. This hotel is NOT safe. I saw a violent, out of control customer at counter. No security staff came to help until I summoned them to front desk. Female guests sexually harrassed by man in car at front drive. I summoned security officers, who did nothing. Supervisor security officer said that crime and harrassment, bad behavior of men in surrounding area, not hotel property, was not their concern. Security officers across, at store, begged for money, harrassed us, and acted crazy. Men loitered at surrounding area. If you dare go, take cash, convert it to Nigerian money- because the cards are next accepted much of the time. Be careful of your money, your family, your life. Because this hotel does not care (although they will will create a mirage of safety). Also, the water is light brown.
Stayed 5 nights in Jul 2019
Response from Paul on 25 Jul 2019
Dear Patricia, We thank you for the feedback received. Investigations reveals that your master-card was declined after several attempt to get authorization. And you were given options for other card payment or by cash, which you declined. Our hotel isn't the way you have painted it to be. Issues you experienced at the shopping mall are not dealt with at the hotel as they are separate entities. Though they've reported to the Mall Mgt. However, we do still believe our service is to make our guests happier to have a memorable stay at the hotel and we are open to that and hopefully still await to receive you and am sure it will be a different experience altogether.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. The rugs in the room and lobby were dirty and a smell. The A/C in the hotel was ineffective and food was nothing to write home about. A very forgettable stay!
Stayed 2 nights in Jun 2019
Response from Paul on 25 Jul 2019
Thank you for the feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how effective the staffs were and how helpful they were ..and how neat the hotel was
Stayed 1 night in Jun 2019
Response from Paul on 25 Jul 2019
Thank you sir for the feedback. Hope to receive you soon for another stay.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Paul on 25 Jul 2019
Thank you. Well appreciated.

6/10 Okay

Ambrose

Disliked: Property conditions & facilities
Breakfast was the best thing in the hotel
Stayed 2 nights in May 2019
Response from Paul on 6 Jun 2019
Thank you Ambrose for the commendation

10/10 Excellent

Ayinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ranked TOP 3 IN Lagos
Awesomes. One of the most secured hotel have visited in Lagos. My 2 days experience was like an honeymoon in paradise
Stayed 2 nights in May 2019
Response from Paul on 6 Jun 2019
Dear Ayinde, It is a great delight you enjoyed your stay with us. We thank you for the commendation, and look forward to seeing you soon, when next you are in Lagos.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Poor service
Stayed 1 night in May 2019
Response from Paul on 8 May 2019
Thank you the review. It would have been good if the area where you experienced unsatisfactory was made known. However, we look towards your next visit and I hope some of your observation would have been corrected.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the two afternoons listening to live music. Everyone was so nice and helpful. I also felt safe with the security on lobby and on floor i was staying. I didn't like electricity going off or water but it came back fast. Oh I like how my room was clean every day.
Stayed 8 nights in Mar 2019
Response from Paul on 3 Apr 2019
We are happy you enjoyed your stay. This encourages us to do more. Many thanks again.

2/10 Terrible

Bolanle

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Mar 2019
Response from Paul on 18 Mar 2019
Thank you for the feedback. We would always seek ways and means to improve, am sure a positive experience awaits you when next you visit.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every bit of my stay! Staffs were nice, property was clean, secure and accessible. I recommend this hotel for anyone who has family and needs a peaceful holiday. They also have different activities in and around the facility for any age group. In nutshell, All you need is a visit and the saying goes, a visit will convince you period!
Stayed 4 nights in Feb 2019
Response from Emetu Onwuka on 1 Mar 2019
Dear Guest, Thanks for your feedback. It is nice to know that you had a memorable stay with us. We promise to continue to do our best to improve our service delivery to all our guests. Thank you!

2/10 Terrible

theresa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is run down and not fit for purpose. The air conditioning is not working, bathroom was dirty and the rugs on hallway smelt of damp. No airconditioner in the lift. Customer service was 0 out of 10. The night duty manager Mr Austin had no clue about customer services and needs re-training as was extremely rude that a scene was created . The condition of the hotel was so terrible that we could not even spend a night there. The hotel should be shut down. It is absolutely disgraceful!!!! Compared to the last time I visited it 3yrs ago
Stayed 1 night in Feb 2019
Response from Emetu Onwuka on 1 Mar 2019
Dear Theresa, Thanks for your feedback. We sincerely apologize for the bad service you experienced during your stay in our hotel. We have taken note of the issues you raised concerning our facilities and bad attitude of our staff. These are being addressed by our Management. Please, we would like you to visit us again during your trip to Lagos. We promise that you will have a better experience. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was smooth. Very friendly staff. Good food
Stayed 1 night in Feb 2019
Response from Paul on 21 Feb 2019
Thank you for the stay and comments. Hope to see you soon at the Hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel needs alot of improvement
The cleanliness of the hotel isn't up to 4 star standard. Their internet is always down and not unreliable. Not all their staff cleaner are trained to 4 star standard.
Stayed 5 nights in Feb 2019
Response from Paul on 21 Feb 2019
Thank for the response. Your observation is noted and will be looked into.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Paul on 3 Apr 2019
Thanks for the rating. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Paul on 3 Apr 2019
Thank you for the rating. Hope to see you soon.

8/10 Good

Orlls

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception is very good! Location is good. Members staff are very professional.
Stayed 1 night in Feb 2019
Response from Paul on 12 Feb 2019
Thanks for the comments. We 'll always do our best to meet the expectation of our guests. Many thanks again.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
This property is in need of major renovations. The carpets are dirty and the AC system is in need of major repair andhas caused mold in the residence rooms. The smell is awful. I walked past security guards on the floors who were asleep and never heard me going or coming. Convenient restaurant but buffet only. It gets tired after a day or two.
Stayed 2 nights in Jan 2019
Response from Paul on 12 Feb 2019
Thank you for the comment. We are gradually doing minor renovations. You know we cant put hotel completely out of order. Hopefully when you visit next time you will see some changes.

8/10 Good

Oladele

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Paul on 8 Jan 2019
Thanks Oladele for the rating.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Didn’t like much. Things that need addressing are: 1. Fix the electricity switchover issues 2. AIr conditioner in bad condition 3. How can a hotel have no fridge 4. Internet surf speed was really bad 5. Who’s heard of a hotel gym closing at 5pm 6. Even the safe for keeping valuables dosent work The only good thing out of this trip was that the workers looked okay. But that was overshadowed by the terrible amenities. Golden tulip Festac Nigeria has a long way to go. This is by far one of the worst hotels I have been to.
Stayed 2 nights in Dec 2018
Response from Paul on 25 Dec 2018
Dear Anonymous, We appreciate your comments concerning your experience. This response will enable us look deep into issues raised. However, would have appreciate it more if the observations were brought to the management to get them fixed during your stay. We thank again and hope you make out time to visit for you to have a second impression.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Paul on 12 Dec 2018
Thanks for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
The facility is old, the towels were so bad, a blocked sink , and to top the disappointment, the bed was creaking, funny right? I only stayed for one night and left for a better place. Cheap is indeed expensive
Stayed 7 nights in Nov 2018
Response from Paul on 30 Nov 2018
Thanks for the feedback. It would have been nice if your details were stated to carry out an investigation about the stay so as to take necessary action

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Receptionist needs professional training
The receptionist are not well trained to professional level. The bookings was paid online but yet trying to tell me that I haven’t paid. Something repeated when checking out.
Stayed 1 night in Nov 2018
Response from Paul on 28 Nov 2018
Your feedback will be investigated and appropriate action to taken

6/10 Okay

Verified traveller

Room was dirty. Bedsheets has an odor
Stayed 1 night in Nov 2018
Response from Paul on 21 Nov 2018
Thanks for the observation. Issues raise shall be addressed

6/10 Okay

Amaechi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs some improvement
The entrance, lobby, and staff, were welcoming. taxi services at almost anytime of the day or night are available to take you where you want to go. However, the rugs upstairs, (hallway and rooms) seriously need some cleaning or replacement. I believe their might be molds somewhere in the room as it affected my breathing. The safe in the room was not working, despite instructions to lock your valuables in the safe. I had to carry a back pack with my belongings everywhere I go. The wifi never worked for us. the restaurants in the hotel closed too early, making us to rely on room service, which happened to be ridiculously overpriced and served in tiny portions. Free buffet in the morning was good though.
Stayed 3 nights in Nov 2018
Response from Paul on 28 Nov 2018
Thank you sir, Your feedback is noted. However, gradual renovation is still ongoing, we hope when next you are around you will see the changes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice. Welcoming staff
Stayed 1 night in Nov 2018
Response from Paul on 21 Nov 2018
Thank you

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018
Response from Paul on 21 Nov 2018
Thank you

8/10 Good

Henry

Liked: Cleanliness, staff & service, room comfort
Golden Tulip
A fantastic location but the hotel amenities and overall condition now looks tired and requires a facelift. AC in rooms needs to be fixed as well. Employees were great, always willing to go above and beyond their duty of call. I will definitely recommend this hotel as it’s very safe and secure.
Stayed 1 night in Oct 2018
Response from Paul on 7 Nov 2018
Dear Sir/Ma, We thank you for the feedback, and the commendation of of staff. The issue raised concerning hotel face lift is being attendant to in phases. And we hopefully look forward to seeing you soon.

8/10 Good

Henry

Liked: Cleanliness, staff & service
My experience at Golden Tulip
The receptionist, security and restaurant staff were absolutely amazing. The food was good too. The hotel is now looking tired and requires an urgent facelift. The AC was not working properly in the baking temperature or Lagos. Also, I had to sleep on duvets without duvet cover as the washing mashing was broken. Fantastic location with a new shopping centre opposite the hotel, featuring shoprite, silverbird cinema, arcade, restaurants etc.
Stayed 7 nights in Oct 2018
Response from Paul on 7 Nov 2018
Dear Henry, We thank you for the feedback on your stay. We apologise for the fact that your ac wasnt working as you expects. We are gradually carrying out phases of face lifts of the hotel. We hope when next you around you will have a much better experience.

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Was the worst experience ever. The staff was rude and not accomodating. The AC in the room did not work properly and they kept making excuses that maintenance will come to the room to fix it and they never came. My husband and I sweated all night. We called for a fan of some kind and was told they are on the way and whrn we called back they said the fan is being used. Unbelievable in a big hotel there was only one fan. I even asked to change rooms and they wanted to charge more money for a new room. There was one towel in the bathroom and the pillow cases smelled like perfume as if they were not changed previously. We slept on top of the blankets. I was so sad and dissatisfied and disappointed because it was my Anniversary and we were looking forward to a romantic night. Shame on you Golden Tulip festac. You will never get my money again.
Stayed 1 night in Oct 2018
Response from Paul on 7 Nov 2018
Dear Gail, Thanks for the feedback. Issues you raised during your stay have received management attention and will be dealt with to avoid a recurrence.

8/10 Good

Muyiwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Glocalized place to be
Great staff and good ambience. Global standard, local flavour
Response from Paul on 4 Apr 2018
Thanks Muyiwa. We do hope to see you soon

6/10 Okay

Clinton

Liked: Cleanliness, room comfort
It was ok but needs some improvements on their services.
Stayed 5 nights in Feb 2018
Response from Paul on 6 Apr 2018
We thank you for the comment, but would have appreciated it, if you more explicit.

8/10 Good

obinna

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Response from Paul on 10 Apr 2018
Thanks

2/10 Terrible

Nnenna, Minneapolis Minnesota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Security stall begging for tips
Out side the hotel was busy with human traffic. I was checked into rooms with old model TVs from the 80s. The hotel will not change the TVs or assign me to another room. The hotel manger was not on site so no one could address my concern. Same thing happen for the 2nd day so I have to leave the hotel and manger could not approve y refund. Orbtze could not refund my unused night either....Horrible.
Stayed 1 night in Jan 2018
Response from Manager, Golden Tulip Festac, Lagos on 24 Jan 2018
Dear Nnena, We received your feedback during your last stay at the hotel. The management is currently putting in place new flat screen Tv in all the rooms. However, there is manager on duty 24/7 . Meanwhile, I would appeal that during your next visit do ask of the Front Office Manager if there is any issue bothering on refund that cant be resolved. Thanks again and hope to see you soon.

2/10 Terrible

Anthony, Minnesota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OLD MODEL TVS
Out side the hotel was busy with human traffic. I was checked into rooms with old model TVs from the 80s. The hotel will not change the TVs or assign me to another room. The hotel manger was not on site so no one could address my concern. Same thing happen for the 2nd day so I have to leave the hotel and manger could not approve y refund. Orbtze could not refund my unused night either....Horrible.
Stayed 1 night in Jan 2018
Response from Manager, Golden Tulip Festac, Lagos on 24 Jan 2018
Dear Anthony, Thanks for your feedback. Your points are noted, and the management is gradually changing the Tvs to flat screen, So be rest assured that when next you come you will see a different picture. We have a manager 24/7, please do ask for the Front Desk Manager when next you visit and any challenge you may face will be resolved. Thanks again for the comment.

8/10 Good

Esy, Eastvale CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice close to central place
The security was ok, the carpet in the hallway was very dirty and need changing
Stayed 3 nights in Jan 2018
Response from Manager, Golden Tulip Festac, Lagos on 24 Jan 2018
Dear Esy, We want to thank you for being our guest. The issue you raised will be looked into. Thank you once more. And hope to see you in your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good one
Stayed 3 nights in Oct 2017
Thank you our valued guest. Hope to soon again

8/10 Good

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceelent choice for nigeria
booked by mistake, instead of golden tulip airport however, it went really well as the property is only 20 mts from airport, in a very secured compound with all facility in vicinity including ocean basket. oeverall very good choice for business customers who wish to stay around airport. the property is big, good food and nice staff. the best thing was chef Elizabeth who could was all smile despite multiple requests and could make puri bhaji and aloo paratha. though never expected yet it was pleasant and good experience.
Stayed 1 night in Sep 2017
Response from Paul on 12 Nov 2018
Thank you Ali for the positive comments

2/10 Terrible

Alkasim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service and very old fittings
The reception was not friendly and the hotel in bad shape and smels. I won't stay there again,
Stayed 1 night in Jul 2017

8/10 Good

C N

Liked: Room comfort
Disliked: Staff & service

6/10 Okay

Vishal, India

Disliked: Cleanliness, property conditions & facilities, room comfort
A/C was very poor, below average breakfast Room was dirty, will not stay here again

8/10 Good

Emmanuel, Lagos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a nice neighborhood.
The hotel is spacious with greens. Right form check in until check out, the hotel staff were very friendly polite and proffessional. The rooms were were furnished and clean. The breakfast was very good.

10/10 Excellent

C N, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced
It was good