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Response from Your team from the Leonardo Mannheim-Ladenburg on 10 Jan 2024
Dear Timothy,We are pleased to hear that you enjoyed your stay at our hotel and found our customer service excellent. We always strive to provide our guests with the best possible experience.Your satisfaction is our greatest reward. Thank you for your excellent review and we look forward to your next visit.Best regards from LadenburgLeonardo-Ladenburg-Family
Response from Ihr Team vom Leonardo Mannheim-Ladenburg on 19 Oct 2023
Dear Bogdan,Thank you for your good feedback. We are happy you enjoyed your stay and we hope to welcome you back soon.Best regards,Your Team from the Leonardo Mannheim-Ladenburg
Excellent hotel! Spacious suite, wonderful staff, great breakfast. This was our second stay and we will stay here again and again.
Nadja
Stayed 5 nights in Sep 2023
Response from Your Team from the Leonardo Mannheim-Ladenburg on 19 Oct 2023
Dear Nadja,we are very pleased that you enjoyed your stay with us at the Hotel Leonardo Mannheim-Ladenburg. It is wonderful to hear that you appreciated our spacious suite and breakfast.We are especially pleased that our staff left a positive impression on you. Your words are a great affirmation for our team, which always strives to provide our guests with a pleasant stay.We are very much looking forward to welcoming you back soon.With kind regards,Your team from Leonardo Mannheim-Ladenburg
One of the best hotels we have stayed at, and the best Leonardo. Excellent service across many small but important details. Cosy room and comfortable bed. Nice entrance lounge and friendly professional staff. Free parking and a really nice old town nearby; if you enjoy biking there are many pathways along the canal and through and around Ladenburg. We will happily return!
Yvonne
Stayed 1 night in Aug 2023
Response from kn on 2 Sept 2023
Dear Yvonne,Thank you very much for the good review.We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon!Your team from Leonardo Mannheim-Ladenburg
Fine place to stop during travels.
Rooms are older, but lobby area was beautiful. Clean, quiet.
Right off the main highway, but not a lot around the hotel.
Phil
Stayed 1 night in Jul 2023
Response from Your Team from the Leonardo Mannheim-Ladenburg on 3 Oct 2023
Dear Phil,We are very pleased that you were able to appreciate the atmosphere of our hotel and that you noticed the tranquility and cleanliness of our facility. Our hotel is indeed strategically located, ideal for a break during a trip.We hope to welcome you back on your next trip.With kind regards,Your Team from the Leonardo Mannheim-Ladenburg
The front desk woman was great, the room was good
but the air conditioning didn't work...
Brendan
Stayed 1 night in Jun 2023
Response from Your Team from the Leonardo Mannheim-Ladenburg on 23 Oct 2023
Dear Brendan,we are glad to hear that you appreciated our reception service and your room. Regarding the air conditioning, we would like to apologize if you experienced any inconvenience. Our goal is to provide you with a comfortable and pleasant experience. Your feedback helps us to continuously improve the quality of our services.Sincerely yours,Your Team from the Leonardo Mannheim-Ladenburg
Response from Your Team from the Leonardo Mannheim-Ladenburg on 23 Oct 2023
Dear Berton,We are pleased to hear that you enjoyed your stay at the Hotel Leonardo Mannheim-Ladenburg and appreciate the people in the city. Our guests and the community in which we are located are very important to us. We hope that you will be our guest again soon.With kind regards,Your Team from the Leonardo Mannheim-Ladenburg
Response from Leonardo Mannheim-Ladenburg on 16 Aug 2022
Lieber Gast,
Vielen Dank für die sehr gute Bewertung, die Sie unserem Hotel gegeben haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen,
Ihr Team vom Leonardo Mannheim-Ladenburg
6/10 Okay
Verified traveller
Travelled with family
1 Aug 2022
Liked: Cleanliness, staff & service
Disliked: Room comfort
Small bed and aircon not working
I booked a double bed for me and my child. The bed was very small and the mattress hard. On top of that, they put us on the third floor, where the aircon is loud and doesn’t work.
Checked in at 22:30 local time, for an advertised 4* hotel with restaurant, bar AND room service I arrived to find that there was NO food being served onsite AT ALL! The only snacks available were from a vending machine and there was nothing stocked in the mini bar.
We had a one night stay in a Jr. Suite and was very pleased with the cleanliness and size of the room. The staff were very helpful at check-in and the breakfast was a fine display of selections.
Liked breakfast, and location. Rooms are on the small side, staff are very friendly and hotel has adequate parking.
Verified traveller
Stayed 2 nights in Sep 2019
Response from Stefanie Beck on 16 Oct 2019
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Stefanie Beck
Rooms Division Manager
Dear Daniel,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Stefanie Beck
Rooms Division Manager
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Stefanie Beck
Rooms Division Manager
Good value hotel, excellent service, the receptionist spoke very good English. The bar served excellent food and we spent most our nights here. The breakfast was good. We have choose this hotel for our next several visits this month .
Sinead
Stayed 2 nights in Nov 2018
Response from Angela Weißberg on 4 Dec 2018
Dear Sinead, thank you so much for your feedback. See you next week. Your Leonardo Ladenburg Team
10/10 Excellent
Bhupinder
27 Nov 2018
Relaxing hotel, needs more parking spaces , otherwise great
Bhupinder
Stayed 2 nights in Nov 2018
Response from Angela Weißberg on 27 Nov 2018
Dear Bhupinder, thank you so much for your feedback. Hope to see you again. Kind regards, Angela Weißberg, Guest Relations Manager
Helpful, friendly staff! Nice amenities. Pool, spa and gym. We had a very nice stay.
Verified traveller
Stayed 5 nights in Jun 2018
Response from Franziska on 7 Jul 2018
Dear Guest,
thank you so much for the reviewand your nice words about the Leonardo Hotel Mannheim -Ladenburg.
It was a pleasure having you and it makes us very happy that you liked it with us.
I will give your feedback to all my colleges. Everyone will be very happy to hear it
We are looking forward to welcoming you again. Best regards .
4/10 Poor
Verified traveller
18 Mar 2018
Disliked: Room comfort
noise from bar at 4am
had planned to sleep at that time
had planned to sleep at that time
Verified traveller
Stayed 1 night in Mar 2018
Response from Franziska on 5 Apr 2018
Dear Guest,
I am very sorry to hear that you cant sleep at night in our hotel. I have to check it with our service manager.
Thanks for that information. It isn't our standard that the bar is open until 4am. I hope you will find the way back to us.
Great stay the hotel was a perfect getaway. Will definitely stay again
Verified traveller
Stayed 1 night in Mar 2018
Response from Franziska on 3 Apr 2018
Dear Guest,
thank you so much for the review you have entered regarding your recent stay with us.
It was a pleasure having you and it makes us very happy that you liked it with us.
I will give your feedback to all my colleges. Everyone will be very happy to hear it
We are looking forward to welcoming you again.
We have stayed at this hotel several times before and had many family gatherings there. To our surprise it has been updated and renovated since our last stay. We were greeted in a warm and friendly manner plus a little glas of sparkly wine. The hotel staff is well trained and very, very helpful. I would highly recommend eating at their dining facility. The prices were good and the service professional and attentive. We were a party of six and everyone was happy with their choice in food. The plates all were beautifully decorated. We will return in October and are looking forward to being spoiled again. Our rating: A+++
John
Stayed 1 night in Jan 2018
Response from Franziska on 4 Feb 2018
Dear John,
thank you so much for the review you have entered regarding your recent stay with us at the Leonardo Hotel Mannheim-Ladenburg.
It was a pleasure having you and it makes us very happy that you liked it with us.
I will give your feedback to all my colleges. Everyone will be very happy to hear it
We are looking forward to welcoming you again on your next visit in Ladenburg.
Dear Guest,
thank you so much for the review you have entered regarding your recent stay with us at the Leonardo Hotel Mannheim-Ladenburg.
It was a pleasure having you and it makes us very happy that you liked it with us.
I will give your feedback to all my colleges. Everyone will be very happy to hear it
We are looking forward to welcoming you again on your next visit in Ladenburg.
6/10 Okay
Kerim
20 Nov 2017
Liked: Room comfort
Hotel is decent but area...!
Weird people were staying in the hotel and didn’t feel comfortable with my family!
Kerim
Stayed 2 nights in Nov 2017
Dear Kerim,
thanks for your Feedback. What do you mean with weird people?Sorry I don't understand.
I hope to see you and your family again. Please let me know what we can do better.
All the best. Franziska L.
Lieber Gast,
vielen Dank für Ihr positives Feedback. Wir freuen uns Sie bald wieder begrüßen zu dürfen. Beste Grüße
Franziska L.
8/10 Good
Thea
2 Nov 2017
Liked: Cleanliness, staff & service, room comfort
Just a stop over on way to Munich.
Thea
Stayed 1 night in Oct 2017
Dear Thea,
thank you so much for the review you have entered regarding your recent stay with us.
We are looking forward to welcoming you again.
Best regards
Franziska L.
8/10 Good
Verified traveller
31 Aug 2017
Liked: Staff & service
Disliked: Cleanliness
Verified traveller
Stayed 11 nights in Aug 2017
Response from Sascha on 7 Sept 2017
Dear Guest,
thank you for your nice Feedback.
We are looking forward to welcome you again.
Best regards
Sascha T.
Front Office Manager
I loved my stay here! Beautiful room with comfortable bedding. The hotel has a sauna as well. We were greeted with two glasses of champagne. This hotel was perfect for us after ending a very long drive. Thanks so much for being great to us!
maira
Stayed 1 night in Aug 2017
Response from Sascha on 21 Aug 2017
Dear Maira,
thank you for your great Feedback.
We are looking forward to welcome you again.
Best regards
Sascha T.
Front Office Manager
Good breakfast and clean room. Also free car parking in the garage. Would stay here again if I visit Heidelberg area again.
Dan
Response from Sascha on 1 May 2017
Dear Dan,
thank you for your feedback.
We are looking forward to welcome you again.
Bets regards
Sascha T.
Front Office Manager
6/10 Okay
H, Istanbul
23 Apr 2017
Liked: Staff & service
Disliked: Cleanliness
Business Trip
Unfortunately the cleanliness of the bathroom wasn't satisfying. For the rest it was ok.
H
Response from Sascha on 27 Apr 2017
Dear Guest,
thank you for your feedback.
I am very sorry for problems with bathroom. I spoke directly to our housekeeping Manager to solve this problem.
We are looking forward to welcome you again.
Best regards
Sascha T.
Front Office Manager
We booked a non refundable room for two nights, but due a family problem we contacted the hotel the second day after booking to ask them if is possible to cancel the reservation and get the money back. We were informed that non refundable reservation cannot be cancelled so we said we will try to arrive at least for the second night. But when we arrived there we got the "surprise" that our reservation was cancelled by the hotel because we didn't show up on the first night and to stay the second night we were asked to pay an extra amount equal with the rate of the day which was more than the price for one night that we paid initially. So they didn't wanted to cancel our reservation at our request but they have given our room for which we've already paid and got an extra cash for it! Finally after we complained to the staff, we were getting a pity room within the initial reservation, but the experience was bad and we will never forget this experience or book anything with this hotel chain.
Verified traveller
Response from Sascha on 3 Apr 2017
Dear Guest,
Thank you for completing the survey regarding your recent stay a to our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you and our guests in the future.
I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience.
Best regards
Sascha T.
Front Office Manager
Horrible experience! Staff does not know how to handle last minute changes to booking.
Verified traveller
Response from Sascha on 30 Aug 2016
Dear guest,
I am sorry for problems with booking.
I hope that you will give us another chance to convince you of our Leonardo Mannheim-Ladenburg and our hospitality on your next trip to Ladenburg.
Best regards
Sascha T.
Front Office Manager
it was a long walk into the town, but worth the effort. This hotel has all the comforts one would expect and I was very pleased with my choice to stay here. I was delighted to find the room had a small refrigerator, and a grocery (Penny) next door was a real plus for buying soda, wine, and food items at reasonable cost.
winterlilycat
Response from Sascha on 11 Jun 2016
Dear Winterlilycat,
thank you for your nice feedback.
Best regards
Sascha T.
Front Office Manager
It was below my expectations ...
It is a deluxe motel on highway
Verified traveller
Response from Sascha on 11 Jun 2016
Dear guest,
thank you for your feedback.
I am very sorry that you didn'd liked the stay with us.
I hope that you will give us another chance to convince you of our Leonardo Hotel.
Best regards
Sascha T.
Front Office Manager
The hotel is located in a quiet area, about 15 minutes walk from the nearest train station that is not served by many trains, so better to have a car. Hotel is clean and comfortable, although somewhat aging. Staff is friendly, breakfast is ok, dinner at the restaurant was GREAT. Wifi works ok.
Verified traveller
Response from Sascha on 4 Jun 2016
Dear guest,
thank you very much for your kind feedback.
We are looking forward to welcome you again soon.
Best regards
Sascha T.
Front Office Manager