Lobby sitting area

Reviews of Leonardo Hotel Mannheim - Ladenburg

Leonardo Hotel Mannheim - Ladenburg
Benzstrasse 21, Ladenburg, BW

Reviews

8.4

Very good

Rating 10 - Excellent. 238 out of 627 reviews" "
Rating 8 - Good. 291 out of 627 reviews" "
Rating 6 - Okay. 76 out of 627 reviews" "
Rating 4 - Poor. 20 out of 627 reviews" "
Rating 2 - Terrible. 2 out of 627 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great customer service.
Stayed 2 nights in Dec 2023
Response from Your team from the Leonardo Mannheim-Ladenburg on 10 Jan 2024
Dear Timothy,We are pleased to hear that you enjoyed your stay at our hotel and found our customer service excellent. We always strive to provide our guests with the best possible experience.Your satisfaction is our greatest reward. Thank you for your excellent review and we look forward to your next visit.Best regards from LadenburgLeonardo-Ladenburg-Family

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Ihr Team vom Leonardo Mannheim-Ladenburg on 19 Oct 2023
Dear Bogdan,Thank you for your good feedback. We are happy you enjoyed your stay and we hope to welcome you back soon.Best regards,Your Team from the Leonardo Mannheim-Ladenburg

10/10 Excellent

Nadja, Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Spacious suite, wonderful staff, great breakfast. This was our second stay and we will stay here again and again.
Stayed 5 nights in Sep 2023
Response from Your Team from the Leonardo Mannheim-Ladenburg on 19 Oct 2023
Dear Nadja,we are very pleased that you enjoyed your stay with us at the Hotel Leonardo Mannheim-Ladenburg. It is wonderful to hear that you appreciated our spacious suite and breakfast.We are especially pleased that our staff left a positive impression on you. Your words are a great affirmation for our team, which always strives to provide our guests with a pleasant stay.We are very much looking forward to welcoming you back soon.With kind regards,Your team from Leonardo Mannheim-Ladenburg

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have stayed at, and the best Leonardo. Excellent service across many small but important details. Cosy room and comfortable bed. Nice entrance lounge and friendly professional staff. Free parking and a really nice old town nearby; if you enjoy biking there are many pathways along the canal and through and around Ladenburg. We will happily return!
Stayed 1 night in Aug 2023
Response from kn on 2 Sept 2023
Dear Yvonne,Thank you very much for the good review.We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon!Your team from Leonardo Mannheim-Ladenburg

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fine place to stop during travels. Rooms are older, but lobby area was beautiful. Clean, quiet. Right off the main highway, but not a lot around the hotel.
Stayed 1 night in Jul 2023
Response from Your Team from the Leonardo Mannheim-Ladenburg on 3 Oct 2023
Dear Phil,We are very pleased that you were able to appreciate the atmosphere of our hotel and that you noticed the tranquility and cleanliness of our facility. Our hotel is indeed strategically located, ideal for a break during a trip.We hope to welcome you back on your next trip.With kind regards,Your Team from the Leonardo Mannheim-Ladenburg

6/10 Okay

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The front desk woman was great, the room was good but the air conditioning didn't work...
Stayed 1 night in Jun 2023
Response from Your Team from the Leonardo Mannheim-Ladenburg on 23 Oct 2023
Dear Brendan,we are glad to hear that you appreciated our reception service and your room. Regarding the air conditioning, we would like to apologize if you experienced any inconvenience. Our goal is to provide you with a comfortable and pleasant experience. Your feedback helps us to continuously improve the quality of our services.Sincerely yours,Your Team from the Leonardo Mannheim-Ladenburg

10/10 Excellent

Berton, Manokotak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the people in town and our stay
Stayed 1 night in Jun 2023
Response from Your Team from the Leonardo Mannheim-Ladenburg on 23 Oct 2023
Dear Berton,We are pleased to hear that you enjoyed your stay at the Hotel Leonardo Mannheim-Ladenburg and appreciate the people in the city. Our guests and the community in which we are located are very important to us. We hope that you will be our guest again soon.With kind regards,Your Team from the Leonardo Mannheim-Ladenburg

8/10 Good

Kemal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Stephan

Stayed 4 nights in Oct 2022

10/10 Excellent

Bernd

Stayed 1 night in Aug 2022
Response from Leonardo Mannheim-Ladenburg on 16 Aug 2022
Lieber Gast, Vielen Dank für die sehr gute Bewertung, die Sie unserem Hotel gegeben haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Team vom Leonardo Mannheim-Ladenburg

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Small bed and aircon not working
I booked a double bed for me and my child. The bed was very small and the mattress hard. On top of that, they put us on the third floor, where the aircon is loud and doesn’t work.
Stayed 1 night in Jul 2022

4/10 Poor

Amber

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Food
Checked in at 22:30 local time, for an advertised 4* hotel with restaurant, bar AND room service I arrived to find that there was NO food being served onsite AT ALL! The only snacks available were from a vending machine and there was nothing stocked in the mini bar.
Stayed 4 nights in Jul 2022

10/10 Excellent

Christopher, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a one night stay in a Jr. Suite and was very pleased with the cleanliness and size of the room. The staff were very helpful at check-in and the breakfast was a fine display of selections.
Stayed 1 night in Oct 2021

8/10 Good

Holger

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked breakfast, and location. Rooms are on the small side, staff are very friendly and hotel has adequate parking.
Stayed 2 nights in Sep 2019
Response from Stefanie Beck on 16 Oct 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefanie Beck Rooms Division Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Sep 2019
Response from Stefanie Beck on 16 Oct 2019
Dear Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefanie Beck Rooms Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Stefanie Beck on 16 Oct 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefanie Beck Rooms Division Manager

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2019
Response from Angela Weißberg on 3 May 2019
Lieber Gast, vielen Dank für Ihr Feedback. Super, dass es Ihnen bei uns gefallen hat. Alles Gute für Sie.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Angela Weißberg on 3 May 2019
Lieber Gast, vielen Dank für Ihr Feedback. Super, dass es Ihnen bei uns gefallen hat. Alles Gute für Sie.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Angela Weißberg on 3 May 2019
Lieber Gast, vielen Dank für Ihr Feedback. Super, dass es Ihnen bei uns gefallen hat. Alles Gute für Sie.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
The hotel was clean and the restaurant was nice. The fitness center was small but use-able. Would recommend for business travelers.
Stayed 11 nights in Jan 2019
Response from Angela Weißberg on 14 Feb 2019
Dear guest, thank you so much for your feedback. Hope to see you soon. Kind regards, your Leonardo Ladenburg team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Angela Weißberg on 29 Dec 2018
Liebe Laura, herzlichen Dank für Ihre Bewertung. Wir haben uns sehr gefreut. Alles Gute und bis bald im Leonardo Hotel Ladenburg

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Ladenburg, back again next week.
Good value hotel, excellent service, the receptionist spoke very good English. The bar served excellent food and we spent most our nights here. The breakfast was good. We have choose this hotel for our next several visits this month .
Stayed 2 nights in Nov 2018
Response from Angela Weißberg on 4 Dec 2018
Dear Sinead, thank you so much for your feedback. See you next week. Your Leonardo Ladenburg Team

10/10 Excellent

Bhupinder

Relaxing hotel, needs more parking spaces , otherwise great
Stayed 2 nights in Nov 2018
Response from Angela Weißberg on 27 Nov 2018
Dear Bhupinder, thank you so much for your feedback. Hope to see you again. Kind regards, Angela Weißberg, Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and clean. Good kitchen. Quiet neighborhood. A little pricey though.
Stayed 1 night in Oct 2018
Response from Angela Weißberg on 30 Oct 2018
Dear guest, thank you so much for your review. All the best for you.

8/10 Good

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Nice place out of the big city of Mannheim, could be more parking as we came back late and had to park across the street other than that great hotel
Stayed 1 night in Oct 2018
Response from Angela Weißberg on 10 Oct 2018
Dear Tessa, thank you so much for your feedback. Hope to see you soon again. Kind regards, Angela, Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Heidelberg. It is pretty closer to the little but beautiful town Ladenburg.
Stayed 1 night in Jul 2018
Response from Franziska on 4 Aug 2018
Dear Guest, thanks for your nice feedback and your nice words. We are happy, that you liked it with us. We hope to see you again. best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, friendly staff! Nice amenities. Pool, spa and gym. We had a very nice stay.
Stayed 5 nights in Jun 2018
Response from Franziska on 7 Jul 2018
Dear Guest, thank you so much for the reviewand your nice words about the Leonardo Hotel Mannheim -Ladenburg. It was a pleasure having you and it makes us very happy that you liked it with us. I will give your feedback to all my colleges. Everyone will be very happy to hear it We are looking forward to welcoming you again. Best regards .

4/10 Poor

Verified traveller

Disliked: Room comfort
noise from bar at 4am
had planned to sleep at that time had planned to sleep at that time
Stayed 1 night in Mar 2018
Response from Franziska on 5 Apr 2018
Dear Guest, I am very sorry to hear that you cant sleep at night in our hotel. I have to check it with our service manager. Thanks for that information. It isn't our standard that the bar is open until 4am. I hope you will find the way back to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay the hotel was a perfect getaway. Will definitely stay again
Stayed 1 night in Mar 2018
Response from Franziska on 3 Apr 2018
Dear Guest, thank you so much for the review you have entered regarding your recent stay with us. It was a pleasure having you and it makes us very happy that you liked it with us. I will give your feedback to all my colleges. Everyone will be very happy to hear it We are looking forward to welcoming you again.

10/10 Excellent

John, Olympia, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Again a wonderful stay!
We have stayed at this hotel several times before and had many family gatherings there. To our surprise it has been updated and renovated since our last stay. We were greeted in a warm and friendly manner plus a little glas of sparkly wine. The hotel staff is well trained and very, very helpful. I would highly recommend eating at their dining facility. The prices were good and the service professional and attentive. We were a party of six and everyone was happy with their choice in food. The plates all were beautifully decorated. We will return in October and are looking forward to being spoiled again. Our rating: A+++
Stayed 1 night in Jan 2018
Response from Franziska on 4 Feb 2018
Dear John, thank you so much for the review you have entered regarding your recent stay with us at the Leonardo Hotel Mannheim-Ladenburg. It was a pleasure having you and it makes us very happy that you liked it with us. I will give your feedback to all my colleges. Everyone will be very happy to hear it We are looking forward to welcoming you again on your next visit in Ladenburg.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
more than the last supper
comfortable clean and food great.
Stayed 2 nights in Jan 2018
Response from Franziska on 30 Jan 2018
Dear Guest, thank you so much for the review you have entered regarding your recent stay with us at the Leonardo Hotel Mannheim-Ladenburg. It was a pleasure having you and it makes us very happy that you liked it with us. I will give your feedback to all my colleges. Everyone will be very happy to hear it We are looking forward to welcoming you again on your next visit in Ladenburg.

6/10 Okay

Kerim

Liked: Room comfort
Hotel is decent but area...!
Weird people were staying in the hotel and didn’t feel comfortable with my family!
Stayed 2 nights in Nov 2017
Dear Kerim, thanks for your Feedback. What do you mean with weird people?Sorry I don't understand. I hope to see you and your family again. Please let me know what we can do better. All the best. Franziska L.

6/10 Okay

Kerim

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Oct 2017
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns Sie bald wieder begrüßen zu dürfen. Beste Grüße Franziska L.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Lieber Gast, vielen Dank für Ihr positives Feedback. Wir freuen uns Sie bald wieder begrüßen zu dürfen. Beste Grüße Franziska L.

8/10 Good

Thea

Liked: Cleanliness, staff & service, room comfort
Just a stop over on way to Munich.
Stayed 1 night in Oct 2017
Dear Thea, thank you so much for the review you have entered regarding your recent stay with us. We are looking forward to welcoming you again. Best regards Franziska L.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 11 nights in Aug 2017
Response from Sascha on 7 Sept 2017
Dear Guest, thank you for your nice Feedback. We are looking forward to welcome you again. Best regards Sascha T. Front Office Manager

10/10 Excellent

maira , los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I loved my stay here! Beautiful room with comfortable bedding. The hotel has a sauna as well. We were greeted with two glasses of champagne. This hotel was perfect for us after ending a very long drive. Thanks so much for being great to us!
Stayed 1 night in Aug 2017
Response from Sascha on 21 Aug 2017
Dear Maira, thank you for your great Feedback. We are looking forward to welcome you again. Best regards Sascha T. Front Office Manager

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with good service/breakfast/parking
Good breakfast and clean room. Also free car parking in the garage. Would stay here again if I visit Heidelberg area again.
Response from Sascha on 1 May 2017
Dear Dan, thank you for your feedback. We are looking forward to welcome you again. Bets regards Sascha T. Front Office Manager

6/10 Okay

H, Istanbul

Liked: Staff & service
Disliked: Cleanliness
Business Trip
Unfortunately the cleanliness of the bathroom wasn't satisfying. For the rest it was ok.
Response from Sascha on 27 Apr 2017
Dear Guest, thank you for your feedback. I am very sorry for problems with bathroom. I spoke directly to our housekeeping Manager to solve this problem. We are looking forward to welcome you again. Best regards Sascha T. Front Office Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The worst experience with Leonardo Hotel
We booked a non refundable room for two nights, but due a family problem we contacted the hotel the second day after booking to ask them if is possible to cancel the reservation and get the money back. We were informed that non refundable reservation cannot be cancelled so we said we will try to arrive at least for the second night. But when we arrived there we got the "surprise" that our reservation was cancelled by the hotel because we didn't show up on the first night and to stay the second night we were asked to pay an extra amount equal with the rate of the day which was more than the price for one night that we paid initially. So they didn't wanted to cancel our reservation at our request but they have given our room for which we've already paid and got an extra cash for it! Finally after we complained to the staff, we were getting a pity room within the initial reservation, but the experience was bad and we will never forget this experience or book anything with this hotel chain.
Response from Sascha on 3 Apr 2017
Dear Guest, Thank you for completing the survey regarding your recent stay a to our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you and our guests in the future. I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. Best regards Sascha T. Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 31 Oct 2016
Dear Guest, thank you very much for your great feedback. We are looking forward to welcome you again soon. Best regards Sascha T. Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience! Staff does not know how to handle last minute changes to booking.
Response from Sascha on 30 Aug 2016
Dear guest, I am sorry for problems with booking. I hope that you will give us another chance to convince you of our Leonardo Mannheim-Ladenburg and our hospitality on your next trip to Ladenburg. Best regards Sascha T. Front Office Manager

10/10 Excellent

Wissam, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
good chain , generous
Response from Sascha on 29 Jun 2016
Dear Wissam, thank you for your great feedback. Best regards Sascha T. Front Office Manager

10/10 Excellent

winterlilycat, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A long walk into Ladenburg but ...
it was a long walk into the town, but worth the effort. This hotel has all the comforts one would expect and I was very pleased with my choice to stay here. I was delighted to find the room had a small refrigerator, and a grocery (Penny) next door was a real plus for buying soda, wine, and food items at reasonable cost.
Response from Sascha on 11 Jun 2016
Dear Winterlilycat, thank you for your nice feedback. Best regards Sascha T. Front Office Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Better say a motel deluxe
It was below my expectations ... It is a deluxe motel on highway
Response from Sascha on 11 Jun 2016
Dear guest, thank you for your feedback. I am very sorry that you didn'd liked the stay with us. I hope that you will give us another chance to convince you of our Leonardo Hotel. Best regards Sascha T. Front Office Manager

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Jean, thank you for your feedback. Best regards Sascha T. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The hotel is located in a quiet area, about 15 minutes walk from the nearest train station that is not served by many trains, so better to have a car. Hotel is clean and comfortable, although somewhat aging. Staff is friendly, breakfast is ok, dinner at the restaurant was GREAT. Wifi works ok.
Response from Sascha on 4 Jun 2016
Dear guest, thank you very much for your kind feedback. We are looking forward to welcome you again soon. Best regards Sascha T. Front Office Manager