Couples treatment room(s), deep-tissue massages, Swedish massages
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Reviews of Hotel Lac-Brome

3.5 out of 5
Hotel Lac-Brome
572 Chemin Lakeside, Lac-Brome, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 249 out of 500 reviews" "
Rating 8 - Good. 160 out of 500 reviews" "
Rating 6 - Okay. 59 out of 500 reviews" "
Rating 4 - Poor. 21 out of 500 reviews" "
Rating 2 - Terrible. 11 out of 500 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2024
Response from Sarah on 27 May 2024
Thank you for your feeedback.We look forward to seeing you again soon.Thank you and have a great day,

2/10 Terrible

Dina

Travelled with family
Disliked: Staff & service
Amenities aren’t up to dates, cleaningness, service… check google reviews. Pretty accurate
Stayed 1 night in May 2024
Response from Sarah on 25 May 2024
Hello Dina,Thank you for taking the time to post your review. We would appreciate your comments in order to improve our services and our rating.

6/10 Okay

John, Canton

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was clean but the rooms are very basic and univiting. The grounds around the hotel are overgrown and not kept up. The breakfast was sparse, basically croissants and hard boiled eggs. No tea, only coffee. Since there don't seem to be many choices in the area, the hotel is fine fore a night.
Stayed 1 night in May 2024
Response from Sarah on 20 May 2024
Hello Francois,Thank you for taking the time to post your review. We would appreciate your comments in order to improve our services and our rating.

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside property and friendly helpful staff. Outstanding Chef and superb dinner at private event in May.
Stayed 2 nights in May 2024
Response from Stephanie on 13 May 2024
Thank you for your feeedback.We look forward to seeing you again soon.Thank you and have a great day,

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the area is amazing!
Stayed 2 nights in May 2024
Response from Sarah on 7 May 2024
Hello,Thank you for your feedback.We hope to see you again soon

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect stopover on my way to Maine. The bed was super comfortable and everything else about my stay was great. This hotel is a hidden gem.
Stayed 1 night in Apr 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

Helene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view of the lake and the comfort of the beds
Stayed 2 nights in Apr 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

8/10 Good

Donna Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, lovely staff.
Stayed 1 night in Apr 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

Aminata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

6/10 Okay

Robert

Stayed 1 night in Apr 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. The only place I will book at when I visit Knowlton.
Stayed 2 nights in Apr 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

Yoonjung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is excellent. It includes freshly baked pastries, coffee/tea, cheese, yogurt, fruits, cereals, muffins, and boiled eggs. Everyone is so nice and welcoming.
Stayed 2 nights in Mar 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Rooms are quiet.
Stayed 3 nights in Mar 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

8/10 Good

Sébastien

Travelled with partner
Liked: Cleanliness, staff & service
Overall it was a nice experience. Unfortunately the 2 jacuzzis where broken. The breakfast was good, but it could have had more choice.
Stayed 1 night in Mar 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

Jack

Stayed 2 nights in Mar 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable and had a lovely atmosphere. Quiet and quaint.
Stayed 1 night in Mar 2024
Response from Bryan on 18 Mar 2024
Dear Stephanie,Thank you for your comments and rating. We truly appreciate them.

8/10 Good

Nat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a relaxing stay here in early March while volunteering for an animal sanctuary nearby. The rooms were very clean and comfortable. The spa services are very nice, new and clean. The bed was deliciously comfortable! The cleaning staff are super friendly. I was surprised the breakfast didn't start until 8 because most hotels are earlier. I assumed 6 or 7 when I booked, so maybe that's my bad for not calling or inquiring, but it's a main reason I booked here, as was the restaurant. I had to leave at 7:30 every day so couldn't take advantage. Sadly, the restaurant was not open at all for dinner while I was there, despite saying so online and having the menu in the elevator. It is a major reason I chose this hotel because I wanted to be able to eat somewhere close while I was working, so that was a bummer. I am also hearing impaired and there is no closed-captioned option available on the TV (it is locked out) - which would have been helpful. So, I watched Netflix on my iPad. Overall, a very nice stay and comfortable. If you're simply looking for a place to sleep/stay, it's perfect. Personally, I booked here for the breakfast/restaurant option and neither worked for me so I'd probably reconsider for when I come back.
Stayed 3 nights in Mar 2024
Response from Bryan on 18 Mar 2024
Dear Nat,Thank you for taking the time to post your comments and your review of your recent stay with us. We are delighted that you appreciated our product and services and regret that our food and beverage options did not satisfy your needs. We will be expanding on our mealtime offerings as the summer season approaches. We sincerely hope you would consider staying with us again. We would be happy to accommodate your needs.

4/10 Poor

Louis

Stayed 1 night in Mar 2024
Response from Bryan on 10 Mar 2024
Bonjour Louis,Merci d'avoir pris le temps de publier votre évaluation. Nous apprécierions vos commentaires afin d'améliorer nos services et notre évaluation.

8/10 Good

Erika Alessandra Gontijo

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Bryan on 10 Mar 2024
Hello Erika Alessandra,Thank you for taking the time to post your rating. We would appreciate your comments to better improve our services and rating.

10/10 Excellent

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable bed. Pleasant staff. Room was a bit cold. Really enjoyed the steam room and outdoor jacuzzi. Delicious fresh pastries included with continental breakfast.
Stayed 2 nights in Feb 2024
Response from Bryan on 10 Mar 2024
Hello Lorne,Thank you for taking the time to post your review and rating. We are delighted to learn that you enjoyed our services.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Bryan on 10 Mar 2024
Bonjour Anonymous,Merci d'avoir pris le temps de publier votre évaluation. Nous apprécierions vos commentaires afin d'améliorer nos services et notre évaluation.Hello,Thank you for taking the time to post your rating. We would appreciate your comments to better improve our services and rating.

8/10 Good

Courtney

Stayed 1 night in Feb 2024
Response from Stephanie on 1 May 2024
Hello,Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
It was great,what more do you want,okay I had a little difficulty in getting the temp up, but that's my fault for not thinking. Would be a nice place in the Summer, with the Lake close by.
Stayed 1 night in Feb 2024
Response from Bryan on 26 Feb 2024
Hello John,Thank you for taking the time to post your comments. We are happy that your enjoyed your stay. Lac Brome is wonderful in the summertime. Come back and see.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Top drawer
Stayed 7 nights in Feb 2024
Response from Bryan on 10 Mar 2024
Hello Kyle,Thank for your comment. We appreciate it!

8/10 Good

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Bryan on 10 Mar 2024
Bonjour Kevin,Merci d'avoir pris le temps de publier votre évaluation. Nous apprécierions vos commentaires afin d'améliorer nos services et notre évaluation.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Dated Furnitures, Clean rooms, and friendly staff
The hotel is dated, the furnitures and decors look like they are from the 1980's. The carpet in the hallway look like it's had better days, the lobby looks good but the rest of the furnishing look dated, to put it kindly. However, the rooms are very clean, they have been newly renovated inside so the flooring, the washroom look fine. Bed is comfortable, and on top of all that the staff are all very friendly and very helpful. The friendliness and the helpfulness of the staff make up for a lot, but in the end for the price the furnishing and the distance from the slopes make this an just OK choice.
Stayed 2 nights in Feb 2024
Response from Bryan on 26 Feb 2024
Dear Anonymous,Thank you for taking the time to post your comments. We are happy that your appreciated the cleanliness of the rooms and our friendly staff. We agree that some of our furnishings have seen better days. They will be upgraded in the coming months.

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very kind. They made you feel at home. It was clean, not cluttered and the bed was comfortable. They even provide complimentary bath robes. I really enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Bryan on 26 Feb 2024
Dear Brigitte,Thank you for taking the time to post your comments. We are happy that your enjoyed your stay and particularly our staff.

10/10 Excellent

Joël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Bryan on 10 Mar 2024
Bonjour Joel,Merci d'avoir pris le temps de publier votre évaluation. Nous apprécions énormement.

8/10 Good

Isabelle

Room very clean, friendly staff, but restaurant not opened on Tuesday
Stayed 2 nights in Feb 2024
Response from Bryan on 26 Feb 2024
Bonjour Isabelle,Merci d'avoir pris le temps de poster vos commentaires. Nous sommes heureux que vous ayez apprécié nos services. Nous espérons que vous reviendrez lors de louverture de notre restaurant en saison.

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai adoré j'espère revenir bientôt
Stayed 1 night in Feb 2024
Response from Bryan on 26 Feb 2024
Bonjour Rodolfo,Merci d'avoir pris le temps de poster vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour et nous nous attendons à ce que vous reveniez.

10/10 Excellent

CATHERINE, Slingerlands

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of the town, hence, quiet and beautiful views from both sides. Warm fireplace.
Stayed 2 nights in Jan 2024
Response from Bryan on 20 Jan 2024
Hello Catherine, Thank you for taking the time to post your comments. We are delighted to hear that you enjoyed our tranquil location.

10/10 Excellent

Thanaporn

Liked: Cleanliness
Good service, clean room, nice location 👍
Stayed 2 nights in Dec 2023
Response from Bryan on 2 Jan 2024
Dear Thanaporn, Thank you for your review. We are delighted that you enjoyed our location and services.Have a wonderful New Year.

10/10 Excellent

Odette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bryan on 18 Dec 2023
Chère Odette, merci beaucoup pour votre évaluation !Nous l'apprécions vraiment.Nous sommes ravis de savoir que vous avez apprécié votre séjour à l'Hôtel Lac Brome.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bryan on 18 Dec 2023
Chère Chantale, merci beaucoup pour votre évaluation !Nous sommes ravis de savoir que vous avez apprécié votre séjour à l'Hôtel Lac Brome.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bryan on 18 Dec 2023
Dear Andrew, Thank you for your rating us 5 out of 5. It is trule appreciated.We are delighted to know that you enjoyed your stay with us.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bryan on 18 Dec 2023
Dear Morgan, thank you so much for your rating!We are delighted to know that you enjoyed your stay at Hotel Lac Brome. / Merci beaucoup pour votre évaluation !Nous sommes ravis de savoir que vous avez apprécié votre séjour à l'Hôtel Lac Brome.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bryan on 5 Dec 2023
Bonjour Eric, Merci de nous avoir donné un 5 sur 5. Nous l'apprécions beaucoup et nous nous réjouissons de vous accueillir à nouveau à l'hôtel Lac Brome.

10/10 Excellent

sophie

Stayed 1 night in Nov 2023
Response from Bryan on 20 Nov 2023
Merci pour votre évaluation Sophie. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour.

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Pros: excellent bed, surprise continental breakfast, nice shower with 3 options for water, nice balcony with a nice view. Nice chair in the room, wine glasses and wine opener. Cons: wifi didn’t work- 1 second connect then disconnect continuously and the fireplace in room is no longer working (seems like wood burning when it was possible). Listing should be updated for the fireplace and the free continental breakfast. Good value overall and I suppose if you want to disconnect from the internet it would be 5 stars
Stayed 2 nights in Nov 2023
Response from Bryan on 13 Nov 2023
Dear David, thank you for taking the time to post your comments on your recent stay with us. We are delighted that there were more pros than cons. We regret that our internet service was not stable and that our fireplaces had yet been refitted with electric units. Hopefully, on your next stay you will give us a 5 star rating.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bryan on 7 Nov 2023
Merci beaucoup Denis pour votre note de 5 sur 5.Cest tres appréciée.

10/10 Excellent

Chantal

Stayed 1 night in Oct 2023
Response from Bryan on 7 Nov 2023
Merci de nous avoir donné 5 sur 5 Chantal. Cest tres apprécié...

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, the lake is right across the street.
Stayed 1 night in Oct 2023

10/10 Excellent

Joelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, really nice staff
Stayed 2 nights in Sep 2023

10/10 Excellent

michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area, wonderful staff - very helpful and friendly
Stayed 1 night in Sep 2023

2/10 Terrible

Eman

Disliked: Property conditions & facilities, room comfort
I don’t recommend
The hotel may have been nice once upon a time. But you can tell it is no longer. Definitely not worth the price. Not sure if it’s a lack of staff or just outdated but I highly don’t recommend. It was supposed to be a relaxing getaway it gave me more anxiety I left a night early.
Stayed 3 nights in Sep 2023

8/10 Good

Thomas

Stayed 1 night in Sep 2023

8/10 Good

Sarah

Stayed 1 night in Sep 2023
Response from Bryan on 7 Nov 2023
Merci de votre note Sarah.Tres apprécié!

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I understand this facility has been under new ownership in the last year. The accommodation was fine, but the restaurant menu offering was ridiculously limited in its offering, so much so that we did not eat there but went into the nearby village (Knolton) where we found a decent menu selection.
Stayed 1 night in Sep 2023

6/10 Okay

Filomena

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, folks were nice but facilities are sloppy when it comes to details. For example, water from shower went all over bathroom. Trim around light fixture in bathroom was poorly cut out. Nice big window but bugs on and spider webs need to be cleaned.
Stayed 1 night in Sep 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023