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Reviews of Grand Eastern Hotel

3 out of 5
Grand Eastern Hotel
Cnr Gibson and Rasawa Street, Labasa

Reviews

6.6
Rating 10 - Excellent. 20 out of 97 reviews" "
Rating 8 - Good. 24 out of 97 reviews" "
Rating 6 - Okay. 23 out of 97 reviews" "
Rating 4 - Poor. 17 out of 97 reviews" "
Rating 2 - Terrible. 13 out of 97 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

madhu

Travelled with family
Liked: Cleanliness, amenities
convenient if you are staying for couple days. everthing was close by for food and shopping. facility needs some work. thing are kind of out dated otherwise evertning was good.
Stayed 2 nights in May 2024

6/10 Okay

Kirpal

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The Room was good....However...the Washroom was terrible. It badly needs a major upgrade. Not impressed .
Stayed 2 nights in May 2024

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, neatness,friendly staffs
Stayed 6 nights in Apr 2024

10/10 Excellent

Silikq

Stayed 4 nights in Apr 2024

6/10 Okay

Dewandaran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Walking distance to township
Stayed 3 nights in Apr 2024

4/10 Poor

Ravinder

Travelled with family and small children
For some reason whole tiles on the floor get wet through out the night
Stayed 1 night in Mar 2024

8/10 Good

Vinay

Liked: Cleanliness
Good
Stayed 3 nights in Mar 2024

10/10 Excellent

Sereana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Swami

Travelled with family
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities
Great customer service from pre check in to dining staff and from check out.
Stayed 2 nights in Dec 2023

2/10 Terrible

rohitesh

Disliked: Staff & service, property conditions & facilities
The pool was dirty and the water had a smell. Even the shower water had a smell. We ended up going to another place for shower.
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Susan

Liked: Staff & service
Pool is welcome
The staff are lovely and helpful. The place is simply run down. Needs a good overall sprucing and major scrub. Bed is not too comfy. It is nicely located in city centre.
Stayed 4 nights in Nov 2023

6/10 Okay

Ranga

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Liked location and they provide shuttle service to abd and fro to airport. Had cold showers hot water was not available. Advised front desk. Bar staff not friendly. Ordered meal and she said once ready restaurant staff will deliver in the bar .waited for half and hour than had to go to the restaurant to pick it myself.
Stayed 2 nights in Nov 2023

4/10 Poor

Dineshwaran, Roxburgh Park

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition of the hotel is pretty appalling. Bathrooms are pathetic. Nothing has improved since my last visit 5 years back. In fact it may have become worse. Staff are super slow, and they didn’t even give towels or blankets. Had to ask multiple times. On the last day, the housekeeper was nice and finally gave us everything. Wouldn’t recommend the place but then there are no other places in the area. Hope they improve the facilities.

2/10 Terrible

Purnima

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Manuela

Stayed 4 nights in Oct 2023

8/10 Good

Rohit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I came for work, so found the hotel ideal for the purpose. Bed was nice and room was clean. The food is good too. Apart from some noise from neighbors is was a good stay. Id go again.
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One sentence ..,. Hotel needs upgrade
The hotel needs to be upgraded . Found cockroach by the coffee maker . The tiles in the bathroom needs changing . I booked a so called presidential suite but this room was no where near a motel 6 room. This is misleading and it should not be advertised as a presidential suite
Stayed 1 night in Oct 2023

2/10 Terrible

Randeep

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night we tried to go to bed. There was a big yellow stain on the bed sheet. We call the front desk and told them what had happened. They came and changed the bed sheet. Told them about the tap on top of the sink in the washroom. There was algae under the tap. It was so grouse. The shower came out of the wall. Terrible customer service. The TV wasn't working properly too. Called the front desk and complained about the tv. One of the channels wasn't working. Nobody came to our room and tried to fix our TV.
Stayed 3 nights in Oct 2023

4/10 Poor

Terence

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No hot water and no water pressure shower not good
Stayed 9 nights in Sep 2023

4/10 Poor

Chandrika

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique. Cheap grade amenities. Needs a lot of maintenance.
Stayed 5 nights in Sep 2023

4/10 Poor

Prakash

Stayed 2 nights in Aug 2023

2/10 Terrible

sheikh, San Mateo

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Mohammed

Stayed 4 nights in Jul 2023

6/10 Okay

Mukesh

Stayed 1 night in Jul 2023
Response from Grand Eastern Hotel (Hotel Manager) on 15 Aug 2023
Dear Mukesh, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a Perfect Stay – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Grand Eastern Hotel Labasa

6/10 Okay

Neelam

Standard basic property.
Stayed 1 night in Jul 2023
Response from Grand Eastern Hotel (Hotel Manager) on 15 Aug 2023
Greeting From Grand Eastern Hotel (Labasa)Dear Neelam, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Thank You Grand Eastern Hotel Labasa

10/10 Excellent

Surendra mani

Stayed 3 nights in Jun 2023
Response from Grand Eastern Hotel (Hotel Manager) on 15 Aug 2023
Greetings From Grand Eastern Hotel Labasa,Dear Mr. Mani, Thank you for taking out your time in providing us with this valuable feedback. We are sorry to hear that we were not able to provide a great experience to you. Our Mission is to provide excellent guest experience and thus we have taken your feedback on board to make improvements accordingly.Thank You'Grand Eastern Hotel Labasa

6/10 Okay

Rajendra

Needs renovation. Bathroom crap.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 10 Jul 2023
Greeting from Grand Eastern Hotel,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Hotel Manager

2/10 Terrible

Vijay

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Grand Eastern Hotel on 10 Jul 2023
Greetings from Grand Eastern HotelThank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the bathroom facilities.We sincerely apologies for any inconvenience caused during your stayHotel Manager

6/10 Okay

Jasmine

Business traveller
Liked: Staff & service
The property was as advertised, the general condition was ok and expected for Fiji standard, a bit tired and passable for NZ / Aus standards. The staff were really friendly. The general area was ok, I wouldn't feel safe going out after dark though.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 10 Jul 2023
Greeting from Grand Eastern Hotel,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Hotel Manager

6/10 Okay

Maheshwar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not recommended m
The kitchen staff was not good service we have wait for 1 and half hours for them to serve as we were only sitting down to eat the restaurant was empty even we ordered juice and water it was not serve their serve food we have to ask for spoons to eat which was given 10 minutes later i did complain to front desk so no good experiences. The last order said 9.30pm but the kitchen stove was closed at 7.45 pm which we told that their cant cook .out side te room people make noise up to 10pm drinking and using fouls languages we went with family which is not good to listen .
Stayed 2 nights in Apr 2023

2/10 Terrible

Hanuman

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has no WiFi. Water likings and no rails in the bathroom. The mansger has no experience in customer service.
Stayed 11 nights in Apr 2023
Response from Grand Eastern Hotel on 26 Apr 2023
Greetings from Grand Eastern Hotel,Please be advised that property has WiFi facilities and is accessible through out the premises including All Rooms, Restaurant, Bar and Pool Side area. You might have faced disruption at times as we were trying to put extra access point to boost network access through out entire premises. There are policies in place when any bookings are done and request for refund after completing your stay without any reasonable reason does not suffice.We thank you for choosing us a destination of stay and look forward to serving all travelers with best experience as possible.

2/10 Terrible

Rakesh

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I checked in on 3rd February around 1pm. As soon as we arrived, we were treated horribly by the indo-fijian girl checking us in at the reception. It was pouring with rain that afternoon and we kindly requested that we get a porter to assist with our luggage. The lady rudely replied that there are no porters or any employees that can help and we have to do it by ourselves. My wife and I didn't think much of this interaction until the next morning when we saw a porter helping new guests arriving with their luggage. We were also told by the same lady at the reception that we would have been entitled to a complimentary breakfast if we booked directly on their website but since we booked our stay through booking Expedia, we were not entitled to it. Not to mention that we also were denied a room upgrade although it was available as we booked our stay through booking Expedia. I don't know whether this indifferent treatment towards us was due to booking through booking Expedia but the way we were treated was absolutely terrible and disheartening. Please improve your service or provide customer service training to your employees. I will not be recommending this hotel to any friends or families.

4/10 Poor

Ram

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing pleasing on this site.

10/10 Excellent

Alice

Stayed 4 nights in Dec 2022

10/10 Excellent

Maraia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, next to a supermarket and easy easy access to Labasa town. Good at the restaurant is delicious

2/10 Terrible

Kathy, Rio Linda

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property has deteriorated terribly. We stayed here several years back and it was a nice place. This stay has shown how little the owners care about the facilities. On the outside it looks nice and appealing but, the rooms are sorely outdated and in need of complete updating. There were so many things wrong. We didn't have hot water for a shower until our last day. We stayed 3 nights. The staff did there best to provide a friendly environment. The towels were very worn out and the bathroom mats we stained and worn as well. The dining room table cloths were dirty and stained. They advertise this as the pride of the North. I would be ashamed to advertise like that with the condition of this hotel.
Stayed 3 nights in Oct 2022

2/10 Terrible

Zeba

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start? Possibly one of the worst places i have stayed. The smell of river at the back of our room was disgusting. The floors of the room was so dirty which isn't ideal with little kids. You ask for towels and it takes more than an hour to arrive. My 3 year old daughter got locked in the room when she was sleeping. My husband run around looking for help and we were told managment doesn't have keys to the back door. Front door had to broken down in order for us to get it. Considering this is the one expensive hotels in labasa it's just in horrible shape. The staff are friendly however managment needs to take better care or stop charging so much. We ended up checking out 2 days earlier. Will not recommend this to anyone.
Stayed 5 nights in Jul 2022

2/10 Terrible

Rikesh

Stayed 1 night in Jul 2022

10/10 Excellent

Rajeshwar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service Employees like Ashoka : Awesome/very friendly and professional.
Stayed 1 night in Jul 2022
Response from Manager on 5 Jul 2022
Bula Vinaka, We would like to thank you for choosing your stay with us and your positive comments is highly appreciated. We look forward for your next visit to to the North. Vinaka

4/10 Poor

Arvikesh

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Pool wasn’t great, room had a weird smell and didn’t complain but no one did anything
Stayed 2 nights in Jun 2022
Response from Manager on 5 Jul 2022
Bula Vinaka, We would like to sincerely apologise for the inconvenience caused which is highly regretted. Your comments have been taken into consideration and we have our internal investigations been done in this regards and will be actioned accordingly. We do assure you that in your next trip definitely there will be no issues as such and we look forward for your next trip to the North soon. Once again a sincere apologies for the inconvenience caused. Vinaka

10/10 Excellent

Janish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, friendly staff, highly recommended
Stayed 3 nights in Jun 2022
Response from Manager on 28 Jun 2022
Bula Vinaka, Your Comments are highly acknowledged and we would like to thank you for choosing your stay with us and we look forward to see you back in the North soon.

10/10 Excellent

sheakh

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Jun 2022
Response from Manager on 28 Jun 2022
Bula Vinaka, your comments is highly acknowledged and we would like to thank you for choosing your stay with us and we look forward for your next visit to the North soon. ...Vinaka

8/10 Good

Akuila Makutu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better hygiene standards and staff assistance compared to galaxy hotel
Stayed 4 nights in Jan 2022
Response from Manager on 23 Feb 2022
Bula Vinaka. Your comments are highly appreciated and we look forward for your next visit to the North. Definitely we will maintain the standards at all times. Thank you for choosing your stay with us. Vinaka

8/10 Good

Kathy

Stayed 2 nights in Dec 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A bit run down, but good atmosphere. TV not working. Nice pool and in centre of town.
Stayed 3 nights in Jan 2022
Response from Manager on 11 Jan 2022
Bula Vinaka, Thank you for choosing us for your stay in the North. Your comments is very much acknowledged and we are working towards making further improvements accordingly. We do look forward to welcoming you back in the future. Vinaka

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was meant to stay at the hotel for two nights but extended to 5 nights. They staff are lovely the hotel room was very clean. Food was very good. Would defiantly stay again.
Stayed 1 night in May 2021
Response from Management on 25 May 2021
Bula Vinaka thank you for your kind review which is much appreciated. We look forward to welcome you soon...Vinaka

8/10 Good

Sereana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A colonial but modern hotel.
Staff were very helpful, polite and happy to assist at arrival and departure times. Only the 5.30 - 7.30 pm pool side party by Digicel Communication Co on the afternoon we arrived was very loud. Otherwise after the party the place was very quiet which allowed for a peaceful night. Beautiful surroundings and the hotel is conveniently placed in the town.
Stayed 1 night in Aug 2020
Response from Reservations on 10 Sept 2020
Bula Vinaka Thank you very much for your comments which is much appreciated. We do apologize for the inconvenience caused and we look forward to welcome you back in the North in future. Vinaka

8/10 Good

Navarro

Business traveller
Liked: Cleanliness, staff & service, room comfort
Decent size room, clean, Towels a bit worn. WiFi signal too weak in the room, was available in common spaces or by the pool but not practical at night due to mosquitoes. The restaurant and staff excellent. Limited TV channels, CNN was not working during my stay.
Stayed 3 nights in Mar 2020
Response from . on 22 Mar 2020
Bula Vinaka and thank you for choosing your stay with us. We have taken note of your comments and we will work on the improvements accordingly and we look forward to welcome you in your future visits to the North. Once again much appreciated for your comments which will greatly assist us towards the improvements. Vinaka