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Reviews of La Quinta Inn & Suites by Wyndham LaGrange / I-85

2.5 out of 5
La Quinta Inn & Suites by Wyndham LaGrange / I-85
111 Hoffman Drive, LaGrange, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 380 out of 788 reviews" "
Rating 8 - Good. 250 out of 788 reviews" "
Rating 6 - Okay. 96 out of 788 reviews" "
Rating 4 - Poor. 35 out of 788 reviews" "
Rating 2 - Terrible. 27 out of 788 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donny

Travelled with pets
Liked: Amenities
Nice
Stayed 1 night in May 2024
Response from Front Desk on 9 May 2024
We are so happy that we met your expectations.Take care and we hope to see you again.

4/10 Poor

Emma

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 7 May 2024
Our apologies that we did not meet your expectations. We hope to serve you better next time.

8/10 Good

Karen

Travelled with partner
Disliked: Cleanliness
Front desk staff was elsewhere on the property when I arrived so there was a wait to get checked in. Room did not appear to have been thoroughly cleaned, hair on the floor and in the tub, shelf under sink dusty/dirty, crumbs on the carpet in front of the couch. Very loud guests on our hall, doors propped open resulted in nonstop beeping, loud speakerphone conversations until past 1AM. Otherwise, bed was comfy, sheets were clean, larger mini fridge in the room (no freezer compartment), great water pressure. Breakfast was minimal for a hot meal.
Stayed 1 night in May 2024
Response from Val on 7 May 2024
So sorry that we did not meet your expectations on your last visit with us. Hoping that you wil give us the opportunity to provide you with better service. We look forward to seeing you in the future to provide you with quality service that we are proud to offer our guest.

10/10 Excellent

quirino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 25 Apr 2024
We are so delighted we met your expectations! We hope to see you again!

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 1 night in Apr 2024
Response from Front Desk on 17 Apr 2024
Thank you for your review! We are happy that we met your expectations. We hope to serve you again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location with lots of lighting and other stores for shopping.
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
We are delighted we met your expectations! We hope to serve you again!

6/10 Okay

Michael

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpeting in our room wasn't clean (lint and dirt underneath the sofa/chairs). Also, bathroom tiles were missing along the baseboard on the door leading to the bathroom. The bathtub, itself, was not all that clean, and the caulking was missing all around the entire length of the tub with rust showing along the bottom edge of the tub where it meets the floor, and caulking was cracking along the top of the tub where it joined with the wall. The floor clearly needs re-grouting along the bottom of the bathtub where it meets the floor. One of the bathroom outlets was not functioning (only the top one was). The shower heads also need replacing. Plus, for three of us staying in a room with two full-size beds for two nights, there was only one tiny container of shampoo, one tiny container of conditioner, and one tiny container of body lotion for the three of us to share. We ran out of body wash after just one person took a shower. The amount of product in each of these bottles of shampoo, conditioner, and body lotion was only 3/4 of an ounce in each of those -- not even a full ounce! The pillows were worn looking and had some kind of gray fluff stuck on them. They were also much smaller than average or queen size pillows (almost smaller than twin bed pillows) and were kind of mushy feeling, as if the stuffing inside of them was breaking/falling apart into clumps. The sidewalk outside on the way to the parking area was broken and caving in in some places.
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for taking the time to let us know about your stay. We are currently under renovation and this should address most of your concerns regarding the condition of your guest room.The housekeeping issues will be addressed with the housekeeper to prevent other issues noted in your room and the maintenance issues corrected. Additionally, we are transitioning to bulk products in our bathrooms, so the tiny containers will be no longer be used.Always know that we are available at the front desk whenever you need additional amenities or any issues addressed immediately.We do hope you will come back and give us another try when our renovation is complete.

10/10 Excellent

CARRIE, Albany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quite and affordable
Stayed 1 night in Apr 2024
Response from Val on 14 Apr 2024
We are so happy that you enjoyed your stay the Laquinta. We look forward to seeing again as you traval.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carla on 4 Apr 2024
We are delighted we met your expectations. We look forward to seeing you again.

8/10 Good

Kenneth T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
We appreciate you taking the time to review us. We hope to see you again.

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed there 3 times in the past . But this time was not very good. I will not return.
Stayed 1 night in Mar 2024
Response from Front Desk on 18 Mar 2024
My apologies that you did not have a good stay. Not sure what happened, but would have liked to have an opportunity to correct any issues that you had. I do hope you change your mind and give us another try in the future.

8/10 Good

heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room looked okay except two different couch coushions that was really odd
Stayed 1 night in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for your review. We are under renovation and will soon have all new furnishings. This process will correct that issue. We hope to serve you when it's complete. Thank you, again.

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review was amazing clean room safe area alot of optional food options' very awesome place would recommed
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you! We are happy you enjoyed your stay. We hope to serve you again.

10/10 Excellent

Willie

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
We are so happy you we met your expectations. Thank you!

6/10 Okay

Denni

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arrival Found bottle cap & small debris under one side of bed. Like it hadn’t been thoroughly vacuumed. There was also hardened splatter in bathroom that, if i took a washcloth & fingernail to it, would come off. Management had offered another room but we were settled in.
Stayed 3 nights in Feb 2024
Response from Front Desk on 5 Mar 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Theaonica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk on 19 Feb 2024
Thank you for your review! We hope to see you again.

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly check in. Clean well kept property. I have nothing but good things to say.
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
We are delighted you enjoyed your stay with us!We appreciate your review!

8/10 Good

Nicolet, Fairfield

Liked: Cleanliness
The property is very close to interstate. I also enjoyed the various dinning options
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for your review. We hope to serve you again!

6/10 Okay

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was terrible, id rather you charge me 10$ less and dont provide breakfast.
Stayed 1 night in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you.

6/10 Okay

RICHARD

Stayed 3 nights in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you.

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 10 Jan 2024
Thank you for your review. We hope to serve you again!

10/10 Excellent

Laura

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 10 Jan 2024
Thank you! We're delighted you enjoyed your stay!

10/10 Excellent

Geroge

Stayed 1 night in Dec 2023
Response from Front Desk on 10 Jan 2024
Thank you! We hope to serve you again!

10/10 Excellent

SUSAN

Stayed 1 night in Dec 2023
Response from Front Desk on 10 Jan 2024
Thank you! We appreciate your review.

6/10 Okay

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was superb here! They had veteran parking upfront (kudos!) and the lobby was modern looking. The downside was the condition of the room. We stayed on 3rd floor and there were several marks and holes on the walls, mold under the sink top in the sink and the tub area had loose tile and caulk.
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for your review. You concerns are noted and are being addressed.We hope to serve you better in the future.

10/10 Excellent

ALVARO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff were great but construction crew working on the outside left nails/screws around which resulted in a flat tire.
Stayed 2 nights in Dec 2023
Response from Front Desk on 12 Dec 2023
Thank you for your review. My apologies regarding the nail/screws that caused a flat tire. We hope to serve you better in the future.

10/10 Excellent

SHANTINE

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service at the front desk Valerie was awesome.
Stayed 1 night in Dec 2023
Response from Front Desk on 12 Dec 2023
Thank you for your review. Valerie is a charm!

8/10 Good

Ernestine W

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check-in clerk avoided eye contact as she continued to talk on the phone on a personal call and left me standing there for quite a while. Breakfast was so-so with hot items not hot and not much left when I went up. To be fair, there was family of locusts there gobbling everything in sight. Wish there had been bagels. Room was VERY comfortable, especially beds, and very clean. Loved that 3 restaurants were right there on property that you could reach without leaving parking lot.
Stayed 1 night in Nov 2023
Response from Front Desk on 5 Dec 2023
Thank you for your review. My apologies for the front desk clerk's lack of acknowledgment. We hope to serve you better in the future.

10/10 Excellent

CLIFFORD

Liked: Cleanliness, staff & service, property conditions & facilities
check-in staff was professional, polite, friendly. Breakfast was cold eggs, warm sausage, instant coffee from a machine. Room was clean, neat, well maintained, everything worked ie. plugs, tv, lights . Very nice stay
Stayed 1 night in Nov 2023
Response from Jacob, Front Desk on 3 Dec 2023
Thank you for taking the time to leave a review. We are happy to hear that your stay went off without a hitch and are looking forward to seeing you the next time you're in town!

6/10 Okay

LeeAnn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 29 Dec 2023
Thank you for taking the time to review us.

10/10 Excellent

Steven Kyle

Stayed 1 night in Nov 2023
Response from front desk on 29 Dec 2023
Thank you.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean!
Stayed 1 night in Nov 2023
Response from Jacob, Front Desk on 3 Dec 2023
Thank you very much for taking the time to leave a review. We look forward to seeing you next time you pass through LaGrange!

8/10 Good

Richard

Stayed 1 night in Nov 2023
Response from Front Desk on 5 Dec 2023
Thank you!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The automatic pancake maker was fun and unique at breakfast!!
Stayed 1 night in Oct 2023
Response from Front Desk on 11 Nov 2023
Thank you for your review! We hope to see you again!

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Front Desk on 4 Dec 2023
Thank you! We are delighted you enjoyed your stay with us.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jacob, Front Desk on 4 Nov 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jacob, Front Desk on 29 Oct 2023
Thank you for taking the time to leave a review!

10/10 Excellent

Sarah

Stayed 1 night in Oct 2023
Response from Front Desk on 19 Nov 2023
Thank you for your review. We hope to serve you again.

6/10 Okay

Barbara

Travelled with partner
Very convenient to the major highway and many restaurants. Property itself is being worked on. It appears to have been a different hotel that LaQuinta bought and is renovating. It is not up to the usual LaQuinta standards. Disappointing.
Stayed 2 nights in Oct 2023
Response from Jacob, Front Desk on 22 Oct 2023
Thank you for your review. We have been a La Quinta for nearly 8 years now, and have indeed begun several renovations. Please visit us again in the future to see what the final product will be!

6/10 Okay

chris

Stayed 1 night in Oct 2023
Response from front desk on 19 Nov 2023
Thank you for your review. We hope to serve you better next time.

2/10 Terrible

Jana

Stayed 1 night in Oct 2023
Response from Front Desk on 19 Nov 2023
We hope to serve you better in the future.

6/10 Okay

Marcus

Travelled with pets, Travelled with partner
Decent for our overnight stay, love that they allow pets
Stayed 1 night in Oct 2023
Response from Jacob, Front Desk on 22 Oct 2023
Thank you so much for your review! All La Quinta hotels are pet friendly, so please keep on the lookout for our brand wherever you travel.

10/10 Excellent

Maynard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Ha
The work being done around the lobby was not obtrusive to the stay.
Stayed 2 nights in Oct 2023
Response from Front Desk on 20 Oct 2023
Thank you for your review. We appreciate your understanding of the improvements we're making. We hope to see you again,

10/10 Excellent

Tandy

Liked: Cleanliness, staff & service, property conditions & facilities
Some external renovations underway at the entrance. This did not interfere with our comings and goings. Very convenient to local restaurants and shopping. The staff was very friendly and eager to help. We’d stay here again.
Stayed 1 night in Oct 2023
Response from Front Desk on 16 Oct 2023
We are delighted you enjoyed your stay, We hope to serve you again!

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from Front Desk on 11 Oct 2023
Thank you for your review. We hope to serve you better in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Front Desk on 10 Oct 2023
We are delighted you enjoyed your stay with us.We hope to serve you again.

10/10 Excellent

Janus, Greenville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and hotel was convenient to food and shopping.
Stayed 1 night in Oct 2023
Response from Front Desk on 9 Oct 2023
We appreciate your review! We hope to see you again.

8/10 Good

D'Lon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 9 Oct 2023
Thank you for your review.

6/10 Okay

Tammy

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Front Desk on 9 Oct 2023
Thank you for your review. We hope to serve you better in the future.