Outdoor pool

Reviews of San Diego Marriott La Jolla

4 out of 5
San Diego Marriott La Jolla
4240 La Jolla Village Dr, La Jolla, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 531 out of 1094 reviews" "
Rating 8 - Good. 269 out of 1094 reviews" "
Rating 6 - Okay. 128 out of 1094 reviews" "
Rating 4 - Poor. 90 out of 1094 reviews" "
Rating 2 - Terrible. 76 out of 1094 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice area
Stayed 1 night in May 2024

10/10 Excellent

Shiela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Westfield mall. Staff was great. Parking is expensive.
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Jae Pum

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I don't like bath tub
Stayed 4 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you very much for sharing your review. We will be updating our rooms in 2025 where some of the rooms will have walk in showers versus bath tubs. We hope to welcome you back soon. Richard

8/10 Good

Shanhong

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you very much for sharing your review. We are always at y our service and we look forward to welcoming you back soon. Richard Uribe, GM.

4/10 Poor

Tikisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad view, you have to pay for WiFi, hair in the tub, no jacuzzi
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 20 May 2024
Thank you very much for your review and candid feedback. Your comments regarding cleanliness have been properly shared as we focus our efforts in improving and better serving you next time you visit us. WiFi is complimentary in all of our public spaces, please join Bonvoy for complimentary WiFi in your room. We look forward to welcoming you back during your next visit to La Jolla. Richard

10/10 Excellent

Leila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 20 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We look forward to welcoming you back soon. Richard

10/10 Excellent

Kyle

Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you very much for sharing your review. We are glad to know that you enjoyed your most recent stay with us and we also look forward to welcoming you back during your next visit to the area. At your service, Richard

10/10 Excellent

Madhav

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
We are glad to know that you enjoyed your stay and we look forward to welcoming you back again soon. Thank you for your review. Richard

4/10 Poor

Roland Michael

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 21 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disturbed to discover not only did I have to pay for parking but also access to the internet.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 20 May 2024
Thank you very much for your review. I am sorry that you were not aware of our parking fees and that wifi in the guest room is not included. Wifi is complimentary to all Bonvoy members, please be sure to sign up at your next opportunity. Your complete satisfaction means very much to us, we have packages that include parking, please look into these for your future stays. We trust that you enjoyed your stay with us, we remain at your service and look forward to welcoming you back during your next visit to La Jolla. Richard

10/10 Excellent

Cristina, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
They gave us our room when we arrived earlier. Thank you!
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 19 May 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe

8/10 Good

soyoung

Liked: Property conditions & facilities
This area is so queit and easy to use commute
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 19 May 2024
Thank you very much for your review, we are glad to know that you enjoyed your stay! We look forward to being of service to you again soon. Thank you for staying with us, Richard Uribe, GM.

8/10 Good

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 18 May 2024
Thank you very much for sharing your review, we look forward to being of service to you again in the near future. Richard Uribe, GM.

10/10 Excellent

Grely

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 16 May 2024
We are glad to know that you enjoyed your stay and we look forward to being of service to you again soon. Thank you for sharing your review. Richard

10/10 Excellent

Lupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how easy our check in and self parking was. The room was spacious and very clean. The shopping center was a 7minute walk. Overall, I will definitely stay there again.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
We are delighted to know that you will return, thank you very much for sharing your review. Your kind comments have been properly shared. We look forward to being of service to you again soon. Richard

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay. Clean and comfortable rooms, convenient parking, friendly staff,great proximity to shopping and restaurants, great view. I will definitely stay here again. Thank you.
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and that you will be back. We look forward to being of service to you again soon. Richard

6/10 Okay

Valerie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
For the price, really unimpressive. Updates are really needed.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you for sharing your review and candid feedback. We will be having a renovation in 2025 and we hope to have new product soon and we thank you for your continued loyalty to our hotel. Thank you for staying with us. Richard

10/10 Excellent

Leticia

Liked: Amenities
Wonderful
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you very much for sharing your review. We are glad to know that you enjoyed your most recent stay with us and we also look forward to welcoming you back during your next visit to the area. At your service, Richard

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean & had great showers!
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you for your review, your kind recognition has been shared with our housekeeping team. We are happy to know that you enjoyed your stay with us and we look forward to being of service to you again soon. Richard

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you very much for your review and high marks. We remain at your service for future stays. Richard

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you so much for your review. We are delighted to know that you enjoyed your stay and we already look forward to welcoming you back soon. Thank you for staying with us. Richard

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean/nice and safe hotel and area
Response from Marriott La Jolla General Manager on 14 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard

4/10 Poor

Poulett

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Some of the stuff was not very professional an not very welcoming
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you very much for sharing your review. We are very sorry to learn about your experience, rest assured your comments will be properly shared for re training purposes. We hope to have the opportunity to welcome you back for a better experience. Richard

8/10 Good

Sarah, Saint Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Great staff Slightly dated No hot tub Lobby restaurant / bar cold/noisy
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. Your valuable feedback regarding temperature in the lobby has been shared as we focus our efforts in improving and better serving you during your next visit. We look forward to welcoming you back soon. Richard

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice relaxing place to recharge before your head into town
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you very much for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Richard

8/10 Good

Khalid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Rooms could definitely use an update, similar to the lobby and main areas.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We will have a full renovation in 2025 and we are very excited to having new product to offer in the near future. We look forward to welcoming you back soon. Richard

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome two-night stay at San Diego Marriott La Jolla. Big thanks to the team for making it great!
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 12 May 2024
We are honored to know that you enjoyed your stay and that our team members making you feel valued. Your kind words of recognition have been shared. Thank you for your review and we look forward to welcoming you back soon. Richard

10/10 Excellent

Rosemarie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying here. It’s an old hotel but renovated . It’s clean. And the staff is just so nice and accommodating. They make you feel happy !!
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 12 May 2024
Thank you so much for sharing your kind words of recognition in your review. We are delighted to know that you enjoyed your stay and we already look forward to welcoming you back soon. Your review has been shared with the team members here at Marriott La Jolla. Thank you. Richard

10/10 Excellent

Florica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
Thank you for your review and high marks. We look forward to being of service to you during your next visit to the area. Richard

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 13 May 2024
We are glad to know that you enjoyed your most recent stay with us, thank you for your review. We look forward to welcoming you back soon. Richard

6/10 Okay

Tierra D

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small balcony and housekeeper walked half way into our room while we’re in it before she realized we were in there and walked away.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 12 May 2024
Thank you very much for your review and candid feedback. We are sorry for the inconvenience you experienced with our associate going into your room while you were in the balcony, potentially not being able to hear the door knocks announcing herself. Thank you for letting us know as we focus our efforts in improving and better serving you next time you visit us. We remain at your service and we look forward to welcoming you back soon. Richard

6/10 Okay

Xiaoyang

overrated
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 11 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit. Richard

10/10 Excellent

Hiroyuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing location: 5min walk to UTC shopping mall and MTS train which can tale us to San Diego downtown. This hotel is better than Embassy or Hyatt.
Stayed 3 nights in Apr 2024
Response from Marriott La Jolla General Manager on 9 May 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice great nice hospitality would recommend it
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 8 May 2024
Thank you for your review and high marks. We look forward to welcoming you back during your next visit to La Jolla. Richard Uribe.

8/10 Good

Dale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay
Stayed 2 nights in May 2024
Response from Marriott La Jolla General Manager on 8 May 2024
Thank you for sharing your review, we are glad to know that you enjoyed your stay with us and we look forward to welcoming you back soon. Ricard Uribe, GM.

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable hotel.
Stayed 1 night in May 2024
Response from Marriott La Jolla General Manager on 8 May 2024
Thank you very much for your review. We remain at your service and ew also look forward to welcoming you back soon. Richard Uribe.

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Parking and Wifi should be complimentary
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 3 May 2024
Thank you very much for your valuable feedback. We look forward to welcoming you back during your next trip to La Jolla. Richard Uribe, GM.

10/10 Excellent

Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the person at the desk who checked us in. Chelsea. I booked through Expedia and when I checked in I had to get a smaller room with one bed, instead of two. She was accommodating and humble in her dealings with us.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 2 May 2024
We are glad to know that you enjoyed your stay. Your kind recognition will be shared with Chelsea when I see her again, thank you very much for your review! We remain at your service and we look forward to welcoming you back soon. Richard Uribe.

8/10 Good

Laura

Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 20 May 2024
Thank you very much for your review, we look forward to being of service to you again soon. Richard

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was to expensive to not have a good view in the balcony.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 30 Apr 2024
Thank you very much for sharing your review. I am sorry to know about your dissatisfaction with the view from your room, having high occupancy did not help this time around. We sincerely look forward to welcoming you back for a better stay during your next visit to La Jolla and we remain at your service. Richard Uribe, GM.

4/10 Poor

Jose

Liked: Cleanliness
Didn't like the fact that i had to pay to park my vehicle in the property. Hidden fees before you realize the bill doubles.
Stayed 3 nights in Apr 2024
Response from Marriott La Jolla General Manager on 30 Apr 2024
Thank you very much for your review. I am sorry that you were not aware of our parking fees. We do not have any hidden fees, all fees are posted in our website and in the website of our third party partners. In the future you may also call us for any of this information before you make your reservation, your complete satisfaction means very much to us. We trust that you enjoyed your stay with us, we remain at your service and look forward to welcoming you back during your next visit to La Jolla. Richard

8/10 Good

Lorena

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Marriott La Jolla General Manager on 30 Apr 2024
Thank you very much for your review, we are glad to know that you enjoyed your stay! We look forward to being of service to you again soon. Thank you for staying with us, Richard Uribe, GM.

8/10 Good

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This probably my 4th time staying at this hotel & I'm returning in 2 weeks, I just totally love it!! It's family oriented, clean, nice, staff is always super nice and helpful. This last last visit, I arrived sooner that expected and before check in time and they were nice enough to allow us to check in since room was already ready. The only reason I gave a 4 star this time is because there is a resturant off the lobby with some tables and chairs closer to their starbucks, I sat my children down while I tossed some trash, as I turned around, the employee from the resturant was telling my 8 year old that they had to move elsewhere, that it was a resurant and they were not allowed to be sitting there(with a tone). She then saw me and said "are those your children?" I said yes, and she said the same to me, that they were not allowed to be sitting there. I get it if that's the policy, it's tricky as those tables are in the lobby/reception area, but why approach these kids like that and with a tone, my poor kids are just staring at her startled without a response. It's the first time I ever encounter something like that. Maybe she was having a bad day. Other than that, the hotel is just great and that one bad moment won't keep me from going there.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 30 Apr 2024
Thank you very much for your valuable feedback, we are terribly sorry for the way we made you feel. We also sincerely appreciate your willingness to return, thank you for that! Your feedback has been properly shared as we focus our efforts in improving by providing our team members with the needed re training so we can better serve you during your next visit. Thank you for staying with us and we look forward to your return. Richard

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 29 Apr 2024
Thank you very much for your review, we are glad to know that you enjoyed your stay! We look forward to being of service to you again soon. Thank you for staying with us, Richard Uribe, GM.

10/10 Excellent

soila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that checked us in was amazing too bad I don’t remember his name. Rooms were super cute
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 29 Apr 2024
Thank you very much for your review. Our team Member Eddie is who checked you in, your kind comments of recognition have been properly shared. Thank you for staying with us and we look forward to being of service to you again soon. Richard

10/10 Excellent

Erin

Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 18 May 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe

10/10 Excellent

Cheyenn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Value for the money, cleans and sade
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 27 Apr 2024
We are honored to know that you enjoyed your stay with us, thank you for sharing your review. We are always at your service and we look forward to welcoming you back soon! Richard Uribe

6/10 Okay

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was not included or told would be required. It was very expensive for a multiple night stay to not include parking. It’s unfortunate that things are getting so expensive disabled combat veterans cant afford normal things anymore in modern times.
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 29 Apr 2024
Thank you very much for sharing your review. I am sorry about our parking fees being high. Please know we try our very best at being in line with our local competitors and in some cases below. We sincerely look forward to welcoming you back during your next visit to La Jolla and we remain at your service. Richard Uribe, GM.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marriott La Jolla General Manager on 23 Apr 2024
We are glad to know that you enjoyed your most recent stay with us, thank you very much for your review. We look forward to being of service to you again soon. Richard Uribe, GM.

6/10 Okay

Chetan

Travelled with family
Liked: Cleanliness, property conditions & facilities
While we appreciated the helpfulness and friendliness of the front desk staff, as well as the comfort and amenities provided in the room, our overall experience was marred by a disappointing breakfast. Despite waiting 15 minutes at the front desk for seating, and another 10 minutes without being attended to for drinks after being seated, the service fell short. We had to repeatedly request assistance from the waitress, and even after requesting warm milk for our son, it never arrived. This series of events left us with a negative impression of our stay.
Stayed 1 night in Apr 2024
Response from Marriott La Jolla General Manager on 22 Apr 2024
Thank you very much for sharing your review, we are sorry for not meeting and exceeding your service expectations. Your valuable feedback has been properly shared as we focus our efforts' in improving and better serving you next time you visit our hotel. In the meantime, we remain at your service. Richard Uribe, GM.