Exterior

Reviews of Candlewood Suites La Crosse N, an IHG Hotel

2.5 out of 5
Candlewood Suites La Crosse N, an IHG Hotel
50 Copeland Ave, La Crosse, WI

Reviews

8.2

Very good

Rating 10 - Excellent. 127 out of 262 reviews" "
Rating 8 - Good. 74 out of 262 reviews" "
Rating 6 - Okay. 26 out of 262 reviews" "
Rating 4 - Poor. 21 out of 262 reviews" "
Rating 2 - Terrible. 14 out of 262 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the beds were comfy.
Stayed 2 nights in Feb 2024
Response from Valerie Isbell -General Manager on 19 Feb 2024
Hello Alexis,Thank you for the kind review. We are so happy that you enjoyed your time with us. Please come see us again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Valerie Isbell -General Manager on 5 Feb 2024
Hello Michelle,Thank you for the great review! We are so happy you had a nice stay with us. Please come see us again!

10/10 Excellent

Tracy, Fitchburg

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff. Rooms were clean & well stocked
Stayed 1 night in Feb 2024
Response from Valerie Isbell -General Manager on 5 Feb 2024
Hello Tracy,Thank you for the great review. We are so pleased your enjoyed your time here with us. Please come see us again!

10/10 Excellent

Amanda, STAMFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk help, Corey, very welcoming. Convenient spot. Short drive to downtown.
Stayed 1 night in Jan 2024
Response from Valerie Isbell -General Manager on 22 Jan 2024
Hello Amanda, Thank you for kind review. We are so glad that you had great experience with us.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Valerie Isbell -General Manager on 16 Jan 2024
Hello Kelley,Thank you for the great review. We are so pleased that you had a nice stay with us. Please come see us again.

8/10 Good

Paul

Stayed 1 night in Dec 2023
Response from Valerie Isbell -General Manager on 13 Dec 2023
Hello Paul, Thank you for the great review. Please come see us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice to have a full kitchen. Staff was friendly and helpful. Clean and comfortable room.
Stayed 2 nights in Oct 2023
Response from Valerie Isbell -General Manager on 30 Oct 2023
Hello,Thank you so much for the great review. We are happy that you had a nice stay stay with us. Please come see us again sometime.

6/10 Okay

Mark

Stayed 1 night in Oct 2023
Response from Valerie Isbell -General Manager on 30 Nov 2023
Hello Mark Thank you for nice review.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Valerie Isbell -General Manager on 4 Oct 2023
Thank you for the great review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
The hotel was very clean and quiet. The staff was very kind and patient with me extending my stay many times due to a family member being in the hospital.
Stayed 2 nights in Sep 2023
Response from Valerie Isbell -General Manager on 20 Sept 2023
Hello,Thank you so much for the kind review. We are always here to help. I'm glad we were one less thing you needed to worry about at a troubled time.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for no pool.
Thanks to Candlewood for not having an indoor pool. No kids running back and forth in the halls. Nice and quiet for we travelers.
Stayed 1 night in Aug 2023
Response from Valerie Isbell- General Manager on 5 Sept 2023
Hello,Thank you for the nice review. We are glad that you had a nice quiet and comfortable stay with us.

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that almost everything place we wanted to visit or a restaurant we wanted to dine at was 10 minutes away.
Stayed 1 night in Aug 2023
Response from Valerie Isbell- General Manager on 5 Sept 2023
Thank you for the nice review. Glad that you had a nice stay and found our location in great spot.

8/10 Good

Tacona

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Valerie Isbell- General Manager on 5 Sept 2023
Thank you for the nice review!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Valerie Isbell- General Manager on 5 Sept 2023
Thank you for the great review!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful IHG hotel suite
The front desk woman was so friendly and helpful. We were in town for a track meet and she was absolutely wonderful. The free coffee and fruit was a plus. Great workout and laundry facility and the shower head pressure was outstanding. Clean facility and loved all the dishes and storage containers.
Stayed 3 nights in Jul 2023
Response from Valerie Isbell- General Manager on 18 Jul 2023
Hello Jennifer, thank you so much for the great review. We are so happy that you had a wonderful stay with us and enjoyed the facility. We hope to see you again!

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Stayed 2 nights in Jul 2023
Response from Valerie Isbell- General Manager on 14 Jul 2023
Thank you for kind review!

10/10 Excellent

Frieda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Valerie Isbell- General Manager on 14 Jul 2023
Thank you for the great review

4/10 Poor

Nancy

Stayed 1 night in Jun 2023
Response from Valerie Isbell- General Manager on 14 Jul 2023
Thank you for the review

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Desperately needs an update!
This hotel is very tired. Peeling paint, rusting bath shower rail, mismatched furniture, cabinet doors out of alignment. Our refrigerator leaked when the ice maker was turned on. There were no towel holders in the bathroom-only one small hook. You would think an extended stay hotel would provide some way to hang up towels to reuse. We ended up paying a premium price for a so-so room. Staff was very friendly.
Stayed 1 night in Jun 2023
Response from Valerie Isbell- General Manager on 8 Jun 2023
Hello Elizabeth, Very sorry to hear that you did not enjoy your stay. We have been doing lots of remodeling. All our publics and most of the room has been updated. All the beds, tv, carpet, curtains, lamps ect are all newer. I'm glad that you found our staff friendly. Again, sorry not hitting the mark for you.

10/10 Excellent

marianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfy beds, great water pressure. Rooms nice and clean.
Stayed 4 nights in May 2023
Response from Valerie Isbell- General Manager on 24 May 2023
Thank you for the wonderful review. We are so pleased you had a great stay with us!

2/10 Terrible

Joshua Van

Disliked: Staff & service
I got to the hotel and checked in...turns out they changed my room reservations from what i had booked 11 months ago! Was not pleased with them at all
Stayed 4 nights in May 2023
Response from Valerie Isbell- General Manager on 24 May 2023
Hello, I'm very sorry to hear this. IF you need any further assistance please feel free to reach out to me.

10/10 Excellent

Ted

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
This was an amazing experience. Very Clean!
Stayed 3 nights in May 2023
Response from Valerie Isbell- General Manager on 22 May 2023
Hello Ted,Thank you so much for the wonderful review. We are glad to hear you had a great stay with us,

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Our stay was wonderful. They were able to accommodate our early arrival. They rooms were clean and comfortable.
Stayed 2 nights in May 2023
Response from Valerie Isbell- General Manager on 15 May 2023
Hello Judy,Thank you so much for the great review. I'm so happy that you had a a clean and comfortable stay with us. Please come see us again!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Looked like a fairly new facility, beautiful rooms and really nice kitchenette. Loved this hotel!
Stayed 2 nights in May 2023
Response from Valerie Isbell- General Manager on 9 May 2023
Hello Jill,Thank you so much for the wonderful review. I;m so happy yo hear you had such a great stay with us. Please come back and see us again!

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Valerie Isbell-General Manager on 6 May 2023
Hello Nicole,Thank you for the review. Sorry to see that you had an issue with your stay. I do hope that you let us know so that we could have assisted. We always want our guests to have great stays.

10/10 Excellent

Musa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Water pressure is awesome and love that they have Dove body wash, shampoo, and conditioner!
Stayed 1 night in Apr 2023
Response from Valerie Isbell- General Manager on 27 Apr 2023
Hi Musa,Thank you for the great review. So glad that you enjoyed the Dove products and the overall bathroom experience. We do hop that you will come see us again!

10/10 Excellent

Russell

Stayed 1 night in Apr 2023
Response from Valerie Isbell- General Manager on 15 May 2023
Hello, Thank you for the great review! We are so happy that you had a nice stay. Please come see us again.

2/10 Terrible

Robert

Stayed 1 night in Mar 2023
Response from Valerie Isbell- General Manager on 24 Apr 2023
Hello Robert, Thank you for the review

8/10 Good

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fine
Stayed 2 nights in Jan 2023
Response from Valerie Isbell-General Manager on 23 Jan 2023
Hello Thomas, THank you for the kind review. We are happy to hear that you had a nice stay with us.

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jan 2023
Response from Valerie Isbell- General Manager on 17 Jan 2023
Hi Michael,Thank you for the nice review. We are glad that you enjoyed your time with us and found our property clean and comfortable.

2/10 Terrible

Heather

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. room had what we needed
Stayed 1 night in Dec 2022
Response from Valerie Isbell- General Manager on 27 Dec 2022
Hello, Thank you for the great review! We are so pleased that you had a nice stay and enjoyed your room. Please come see us again.

8/10 Good

Pajzao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Response from Valerie Isbell- General Manager on 5 Dec 2022
Hello,Thank you so much for the kind review. We are so happy that you had a nice stay with us and found our team to be pleasant. Kindest Wishes,

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had confirmed a booking through hotel.com a room with king size bed and our room we got a queen size and rep at the hotel said nothing they can do since booked with a 3rd party. Why are 3rd parties allowed to book if room is not available this is Candlewood suites and they should have informed us of this change. Very disappointing
Stayed 1 night in Dec 2022
Response from Valerie Isbell- General Manager on 5 Dec 2022
Hello James, Thank you for the review. I'm very sorry to hear that your booking was incorrect through the booking party. When these things happen we always try to help, unfortunately, we are not always able to do so depending on availability. Again, sorry to hear about that and hope that you will stay again with us again in the future. Kindest Wishes,

4/10 Poor

brian

Disliked: Amenities, property conditions & facilities
Remodel in progress. Hotel offered NO amenities. No breakfast, no marketplace, no pool, etc. No discount for not offering amenites
Stayed 1 night in Nov 2022
Response from Valerie Isbell- General Manager on 18 Nov 2022
Hello Brian, Thank you for the review. Very sorry that our property did not fit your needs. We are an extended stay property and we do not have a pool or offer breakfast. All of our amenities' that we usually offer are open such as our free laundry and gym, our lending locker ect. We greatly appreciate your feed back and use your feedback.

8/10 Good

Viktor

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from Valerie Isbell-General Manager on 28 Oct 2022
Thank you for the great review!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Not a good experience, cust service non-existent
Lacked customer service upon checking in and checking out. We were not made aware of the construction inside the hotel entrance and lobby area going on ahead of our arrival. Room was not ready when told per reservation and planned to get ready for the wedding before attending the reception. We were told it would be anywhere from 2-3 hours. We ended up having to wait to check in AFTER returning to the hotel after the wedding we had attended, their lack of service became our problem. Was not thanked or given an apology or offered an accommodation when checking in or leaving in the morning.
Stayed 1 night in Oct 2022
Response from Valerie Isbell-General Manager on 11 Oct 2022
Hello, Very sorry to hear about your customer experience here. I will use your feed back to better coach our team.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction, cold coffee, empty front desk.
Stayed 2 nights in Oct 2022
Response from Valerie Isbell-General Manager on 9 Oct 2022
Hello Joseph, Thank you for the feedback. I do appologize, Our renovation should be completed soon and there are times we may have to step away to assist other guest. I do hope that you will give us another try.

4/10 Poor

Erin

Travelled with group
Disliked: Amenities, property conditions & facilities
The booking through travelocity alluded to a room with a couch and a private queen bed that slept 3 people. The room I was provided did not have a couch. The room barely slept 2 people. When I asked the front desk to remedy the situation, they said they could not. False advertising on travelocity's site as to what the room would provide.
Stayed 2 nights in Sep 2022
Response from Valerie Isbell-General Manager on 9 Oct 2022
Hello Erin, I'm very sorry to hear this. Unfortunately, being sold out we were unable to help, but we will always try. We do hope that you will give us another try.

10/10 Excellent

Patrick

Stayed 2 nights in Sep 2022
Response from Valerie Isbell-General Manager on 2 Oct 2022
Thank you! so glad you enjoyed your time with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Valerie Isbell-General Manager on 29 Sept 2022
Hello, Thank you for the great review! We are so happy that you enjoyed your time with us.

8/10 Good

Lori, NEKOOSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. They are in the process of renovating, however, that did not impact our stay what-so-ever. Clean, comfortable and very well kept.
Stayed 1 night in Aug 2022
Response from Valerie Isbell- General Manager on 19 Aug 2022
Hello Lori,Thank you for such a kind review! We are so happy that you found your stay clean and comfortable. We hope you will come see us again!

10/10 Excellent

Ahmad

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and property
Stayed 5 nights in Jul 2022
Response from Valerie Isbell- General Manager on 6 Aug 2022
Thank you! So glad yu had a great stay. Please come see us again!

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Valerie Isbell- General Manager on 6 Aug 2022
Hello Jennifer Thank you for the review. Very sorry your stay did not meet your satisfaction. I hope you give us another try sometime.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood Inn
The front desk person was awesome! Had a minor problem and he went above and beyond to fix it!
Stayed 1 night in Jul 2022
Response from Valerie Isbell- General Manager on 3 Aug 2022
Hello Donald, Thank you for the great review! We are so happy that you had a great stay with us! We do hope to see you again!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Mixed Bag
No response to text requests even though the hotel sent a text message upon arrival requesting guests to use the text message for needs. Upon asking a housekeeper to replenish face towels and coffee, it didn’t happen. Had to physically walk to front desk each time we needed something. Renovation noise was very loud. Housekeeping staff stood outside the front door and smoked which stunk up the entry and guests had to walk through the cig smoke to enter building. Room was clean and bed was comfy!
Stayed 3 nights in Jul 2022
Response from Valerie Isbell- General Manager on 21 Jul 2022
Hello, Thank you for the review. I'm very sorry that your stay was not satisfactory. I will be sure to address these issues. But I'm glad that you found the room clean and the bed comfy! I do hope that you will give us another try to see that this is not our normal. Kindest Wishes,

10/10 Excellent

RANDALL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very restful
Stayed 1 night in Jun 2022
Response from Valerie Isbell- General Manager on 27 Jun 2022
Hello Randall, We are so glad that you had a nice restful stay with us. Thank you for the kind review also. Please come see us again sometime!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
It was a nice clean hotel with a friendly staff. The only thing bad in this area is there is no breakfast at this hotel and many in the Lacrosse area.
Stayed 2 nights in May 2022
Response from Valerie Isbell- General Manager on 27 Jun 2022
Hello Elizabeth, Thank you so much for the nice review. We are glad that you had a pleasant stay with us. Please come see us again!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Valerie Isbell- General Manager on 29 Apr 2022
Thank you Thomas for the wonderful review. We are so happy that you enjoyed your stay!

10/10 Excellent

Christine, Harshaw

Stayed 1 night in Apr 2022