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Reviews of Grand Ixora Kuta Resort

4 out of 5
Grand Ixora Kuta Resort
Jl. Kartika Plaza 92, Kuta, Bali

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 233 reviews" "
Rating 8 - Good. 100 out of 233 reviews" "
Rating 6 - Okay. 49 out of 233 reviews" "
Rating 4 - Poor. 12 out of 233 reviews" "
Rating 2 - Terrible. 10 out of 233 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Cathryn, Rotherham

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was in the need of a refurb, not up to the standard that you expected when walking into the lobby. Also the lady at the restaurant was quite sharp and not very friendly. The receptionist was lovely though and was helpful
Stayed 1 night in Sep 2023
Response from Awan (Duty Manager) on 14 Nov 2023
Dear Cathryn,Thank you for sharing your feedback with us. We appreciate your honest assessment of your recent stay, and we're grateful for the opportunity to address your concerns.We apologize for any disappointment regarding the condition of your room. Your feedback is crucial, and we will look into refurbishment options to enhance the overall guest experience.We also regret to hear about your less-than-pleasant experience in the restaurant. This is not reflective of our usual standard of service, and we will address this matter with our team to ensure a more friendly and welcoming atmosphere.On a positive note, we're delighted to hear that the receptionist provided you with a lovely and helpful experience. We will make sure to commend her for her excellent service.Your insights are valuable, and we are committed to making the necessary improvements. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Warm regards,

6/10 Okay

Blessing

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff were amazing and the location is close to the airport which is convenient but the hotel room had a terrible smell, we only spent 2 nights but couldn’t wait to leave. The people were helpful and friendly and the hotel was a walking distance to waterbom

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 6 nights in Aug 2023

6/10 Okay

Joana

Stayed 1 night in Jul 2023

8/10 Good

Karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful 2 nights stay. Hotel is located in a prime location. Staff was helpful and friendly.
Stayed 2 nights in Jul 2023
Response from Awan (Front Office Supervisor) on 28 Jul 2023
Dear Karin,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful two nights with us and that you enjoyed our prime location. Your kind words about our helpful and friendly staff mean a lot to us.We strive to provide exceptional service and create memorable experiences for all our guests, and we're thrilled to know we succeeded in making your stay enjoyable. Your feedback motivates us to keep up the good work and continuously improve.We hope to have the pleasure of welcoming you back on your future visits to the area. We are always eager to hear from our guests and tailor our services to exceed expectations.Once again, thank you for your positive review. We look forward to serving you again soon!Best regards,

10/10 Excellent

Rajarethinam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff was kind and her hospitality was good. Since we have midnight checkout, asked her whether we can have some food. She prepared Bento of Morning Breakfast and supplied to us. I really appreciate the kindness.
Stayed 1 night in Jun 2023
Response from Awan (Front Office Supervisor) on 29 Jun 2023
Dear Rajarethinam,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay and enjoyed the hospitality of our reception staff. Your kind words regarding their kindness and excellent service are greatly appreciated.We strive to go above and beyond to make our guests' stay as comfortable as possible, and it's wonderful to know that our staff met your expectations. We understand the importance of catering to our guests' needs, even during unconventional hours, and we are glad that we could accommodate your request for a midnight checkout and provide you with a Bento of Morning Breakfast. Your satisfaction is our top priority, and we are thrilled that we could contribute to making your stay more enjoyable.Once again, thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back on your future visits.

2/10 Terrible

Liberata

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff
Stayed 15 nights in Apr 2023

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Good comfortable stay!
Great comfortable stay, clean room, big comfortable bed. Good customer service...our door key lock was malfunctioning and the service guy arrived quickly and solved the issue!
Stayed 1 night in Apr 2023
Response from Awan - Front Office Supervisor on 17 Apr 2023
Dear Matthew,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great and comfortable stay at our hotel, and that you found our rooms clean and comfortable with a big, comfortable bed. We are also pleased to hear that you received good customer service during your stay.We are especially glad to hear that our staff was able to quickly and effectively address the issue with your door lock, and that you were able to enjoy the rest of your stay without any further issues.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

6/10 Okay

Ng

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Courteous staffs,poor room acoustic and breakfast
Staffs were courteous and friendly and attented to request promptly.Stayed for 5 nights with breakfast.Buffet breakfasts were 90% same for the 5 mornings. Requested packed breakfast for 1 person for 3 of the mornings as he has to leave hotel before breakfast was ready. Packed breakfast could only be 2 slides of bread with jam/butter, a cake and an egg; nothing from buffet even when we paid for the buffet.Water pressure for shower was extremely low.Music was played at corridors from 7am throughout the day and could b heard clearly in the room; couldn’t get any sleep after 7am.During raining nights, rain could be heard dropping on zinc roof and shelter; sound like somebody knocking the wall throughout the night.Talk from next room and along corridor could be heard clearly. On some morning, there were tour group taking breakfast and there were not enough tables and chairs. Frequently there were no place for car parking or proper drop -off and one had to alight from car risking been knock down by on coming traffic; should reserve 1 carpark lot space for drop off.
Stayed 5 nights in Feb 2023
Response from Awan on 23 Feb 2023
Dear Ng,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We would like to apologize if there are any aspects of our service that you are not satisfied with.Your feedback will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again some time in the future.Kind regards,Awan Front Office Supervisor

4/10 Poor

AMANDEEP

2/10 Terrible

Naomi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever. Room is very dark, smelly and dirty. The photos online does not look like the room we got. 0/5 star
Stayed 1 night in Nov 2022
Response from Awan on 23 Feb 2023
Dear Naomi,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We would like to apologize if there are any aspects of our service that you are not satisfied with.Your feedback will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again some time in the future.Kind regards,Awan Front Office Supervisor

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, pool was great but a deep end would be good, rooms were clean , we did request two single beds but got given a Queen bed, some bleach in the bathroom would be a good idea
Response from Awan on 23 Feb 2023
Dear Kristy,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We would like to apologize if there are any aspects of our service that you are not satisfied with.Your feedback will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again some time in the future.Kind regards,Awan Front Office Supervisor

10/10 Excellent

Tanya

Stayed 1 night in Sep 2022

4/10 Poor

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Carlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Stayed from 2-930pm as we had a red eye flight back to Australia and had been staying in canggu and uluwatu for most of our 1 month trip. The hotel exceeded my expectations. Staff were lovely and helpful, pool was refreshing and very clean with many sun lounges and day beds with a bar. Room was comfortable and clean but had a very very strong mould smell. The bed was extremely clean and comfortable. Fridge in room was handy and they also had a kettle with coffee and tea. They supplied 2 small waters which was great. Had a tv that had movie channels. Wifi in room was very slow or non existent but near pool and reception was strong was that was ok. Overall I was happy with it for the cost and close to the airport. They even gave us early check in by 30 mins which was great.
Stayed 1 night in Aug 2022
Response from Awan on 23 Feb 2023
Dear Carlee,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We hope that your feedback will serve as a reference for travellers to help them decide where to stay in Bali, and also will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again soon.Kind regards,Awan Front Office Supervisor

10/10 Excellent

Kinleith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I’ve been in so far in Bali
Stayed 8 nights in Feb 2020

4/10 Poor

D

Travelled with family
Liked: Cleanliness, staff & service
We were just using this room between checking out of our villa and waiting for our plane departure. We arrived at 1.40pm and were told no check in until 2pm still no room at 2.40pm. We did get a room which seemed smaller than what we had booked, very small, no safe but nice and clean. Anyway I think they got their monies worth for our 5 hour stay.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mosquitos at the drinks dining. Service is very good. Room service food is served hot
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The male staff at reception seem to enjoy subtle racism. The aircon was horrible. 16 degrees aircon seemed like 28 degrees. Room was changed after complaining thrice. Each time i was told aircon is working fine and has been checked. Overall i would never recommend this hotel to anyone. Its a claustrophobic room with staff showing utter disregard towards people of colour. The location of the property is good. The staff was courteous and helpful excluding all the male staff at the reception and operator services.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and shopping malls (walking distance). Lots of shops nearby and rooms are clean. Spa is alright for the price offered (there's 15% discount for in-house guests) but there are other options available outside. Transportation is easy by GoJek but not many knows the hotel as it's entrance is easily missed (like a shophouse).
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Pretty good
Check-in was a breeze! location is pretty close to the airport. However, there is much room for improvement for cleanliness
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great. Some rooms are brand new and some are old. If you get the brand new, you will be much happier ofcourse. The hotel is located in a great location.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A nice hotel but not sure I'd stay there again. Air con wasn't very efficient and vent is falling out of the wall. Pool was disappointing. Very limited room service/pool menu. Buffet breakfast didn't have much of a selection and although we paid for it up front we only ate there twice. Im not a fussy eater either. The couple of problems we had with our rooms were attended to immediately and fixed e.g. blocked bathroom sink. The staff are lovely and ever so helpful and accommodating.
Stayed 10 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and very pleasant staff. Would recommend to friends and family as also a central location
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Mina, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Ixora is a wonderful hotel, great location, clean, the breakfast is excellent. Staff are very friendly and helpful. Rooms are very clean, spacious and comfortable. They provide two bottles of water every day which is very nice too. The hotel's location is really good, walking distance to Kuta beach and shopping centres. Definitely recommend!
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit small. View was of power lines.Breakfast was excellent though and the pool and bar area were very relaxing.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Rooms are neat and clean. Well maintained. Great hotel with an affordable price tag in good location.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful dark curtains and reasonable sized rooms which are well serviced, Lovely pool area with very friendly staff I will use again
Stayed 9 nights in Jul 2019
Response from Ari on 7 Aug 2019
Dear Guest, Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are looking forward to having you again as a guest in our hotel. Best Regards

10/10 Excellent

james, Atherton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Had a great stay here just for a day before going home. Liked the welcome drink
Stayed 1 night in Jul 2019
Response from Ari on 7 Aug 2019
Dear Mr. James Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards

10/10 Excellent

Arlet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Awesome stay! Highly recommended.
Stayed 2 nights in Jun 2019
Response from Ari on 7 Aug 2019
Dear Mr/Mrs. Arlet Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is good. The set up of the hotel is not good, as the pool is in the centre of the hotel, so the noise in the pool just echos up the building. The restaurant is not big enough to seat all the people at the hotel, they had to set up tables in the hotel foyer, which did not look good. Most of the clientele there were Indian.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jun 2019
Response from Ari on 7 Aug 2019
Dear Guest, Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are looking forward to having you again as a guest in our hotel. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here are absolutely lovely and cannot do enough for you! My room was beginning to look a little tired, but the bed was exceptionally comfortable and the shower was fantastic. Pool area is great, and the room I was in was set back from the street so very quiet.
Stayed 1 night in Jun 2019
Response from Ari on 7 Aug 2019
Dear Mr/Mrs. Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards

10/10 Excellent

MOHD FUAD BIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the room by the pool. It was v gd. The Ramadhan Package meal was excellent. Breakfast could hv been better if more fruit juices were offered.
Stayed 8 nights in May 2019
Response from Ari on 7 Aug 2019
Dear Mr. Mohd Fuad Bin Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Amazing customer service and very good staff
Stayed 11 nights in May 2019

10/10 Excellent

Algernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay in.
The room is clean. Staff friendly and helpful. Wifi is good. Location good.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with nice spacious rooms and nice pool area. The only negative was that the drain in our shower had a bad smell coming out of it when the water was running. The mattress is very firm which will not suit all guests. The staff were lovely and very helpful. Location is good - probably a bit far from the excitement of Kuta beach but it suited us as it was quiet at night. Overall a pleasant stay.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, very easy experience. Good price for convenient location, ridy rooms.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was good opposite Lippo Mall the staff were exceptional friendly and attentive to make sure my stay was enjoyable, the food was always of a high standard, and would highly recommend the property.
Stayed 19 nights in Mar 2019

10/10 Excellent

SaltySuse, Western Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, friendly and easy going Hotel. No complaints, just a suggestion that the traditional music playing over breakfast and all day long was rather monotonous and annoying at times. However, when I asked if they could turn it down in the dinner area they happily obliged.
Stayed 1 night in Mar 2019

10/10 Excellent

meegan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and have booked again!!
Stayed 1 night in Mar 2019

6/10 Okay

Lily, Singapore

Liked: Staff & service
Good location, not great. Good staff - polite and helpful. Bathroom smells of sewer, especially when showering. It gets so overpowering once you turn the shower on. Staff said would look into it. I only stayed a night so I couldn't be bothered to switch rooms. Mosquitos in the room. You can hear the noise from other guests who are at the corridor and also through the walls - even if they are just talking normally. Unfortunately for me, my neighbour had a baby who kept crying. Average breakfast. Overall, for the normal price of $30 a room, you get what you pay for.
Stayed 1 night in Dec 2018

8/10 Good

sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great massage at their spa!
Stayed 1 night in Jan 2019

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE STAY
two nite stay , wanted to be close to airport for early flight. all was fine, great breakfast, small pool with kids overpowering. requested iron and blowdryer. friendly staff. clean charming place in the middle of busy crowded area. walk to everything.
Stayed 2 nights in Jan 2019

10/10 Excellent

Kerne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between 2 shopping centres 3 minute walk each direction. Staff were very friendly and helpful when I asked if they had a king bed instead of twin beds. Great pool/ bar area to relax.
Stayed 2 nights in Dec 2018