6/10 Okay
David
7 Mar 2023
Disliked: Cleanliness
It didn’t start well when we arrive on a wet evening , the doorman held the door open while we 2 ,60 plus year olds struggled up the steps with our luggage . No offer of help whatsoever .
Hotel foyer is newly decorated which gives a good guest impression sadly this isn’t the case once you step out of the lift . The hallways smell , bathroom tiles are full of mould and need a good clean . Shower was equally grubby and shower gel dispenser empty . We checked on this and were given a water bottle full of gel . Toiletries are minimal , so take your own.
Bed is firm , very firm after asking on 3 occasions I eventually got a spare pillow to lie on . Initially told no spare pillows in the hotel !
Air con is extremely noisy
Wi-Fi is very hit and miss , mostly miss for us so we used free Wi-Fi in café opposite. TV channels poor too ok if you are Malaysian .
Breakfast was ok but also limited .
On a positive note , room was always kept clean, towels and bed linen replenished . Staff that we did encounter were mostly courteous.
This is a 3 star hotel and I suppose you get what you pay for . Will we go back , no .
David
Stayed 8 nights in Feb 2023