Front of property - evening/night

Reviews of Hotel Grand Continental Kuala Lumpur

3.5 out of 5
Hotel Grand Continental Kuala Lumpur
Jalan Belia, Jalan Raja Laut, Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 125 reviews" "
Rating 8 - Good. 48 out of 125 reviews" "
Rating 6 - Okay. 27 out of 125 reviews" "
Rating 4 - Poor. 17 out of 125 reviews" "
Rating 2 - Terrible. 9 out of 125 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Stayed 1 night in Dec 2023

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, staff & service
Bad location, food cold, leaking toilet
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2023

10/10 Excellent

Govindan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good and safe
Stayed 2 nights in Jun 2023

10/10 Excellent

Khaveenraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
Amazing hotel. Hotel might be old but the room was comfortable and awesome.. the buffet breakfast is awesome.. loving it
Stayed 1 night in Jan 2020

10/10 Excellent

MOHD SAIFUDIN

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Nov 2019

10/10 Excellent

Fatin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

AZAM

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
No hot water in the bathroom. Dining room & breakfast are very poor compared to hotel star rating.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

Mohamed Ikbar

Disliked: Cleanliness, staff & service, property conditions & facilities
Not So Grand Continental Hotel.
I am a frequent visitor to the hotel. The standard of service is dropping drastically. Before this stay last month when we stayed in the same hotel, my son's room was not done at all even reminding the housekeeping. Not enough towels and toiletries in the toilet. Always have to call the room service to top up. During my recent stay this month, once upon checking in , I found that my safe deposit box in the he room was not working. Even after reporting to the housekeeping nothing was done for next four days. I had to keep my valuables in relation room. Again the same problems of not enough time of towels, toiletries and coffee tea making items. We stayed for 3 nights and 4 days. One of relative need to validate his card access everyday. Otherwise he can't enter in to his room. During my next trip I will reconsider the and might not book the same hotel. Furthermore I will not recommend this hotel to my friends and relatives. The buffet breakfast is below average and the variety of food getting lesser.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in renovation stage. Looks like we got the room which renovated. + Room has good space + Nice swimming pool + Has bathup + Breakfast so so + Free parking - access from parking building to the hotel not nice
Stayed 4 nights in Dec 2018

10/10 Excellent

Fiedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bear to shops and malls
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable family-friendly Good and comfortable family-friendly Good and comfortable family-friendly Good and comfortable family-friendly
Stayed 3 nights in Nov 2018

2/10 Terrible

Disappointed, Asian

Liked: Cleanliness
Disliked: Staff & service
The hotel staff checked me out when I was not in the hotel. There was a mistake in booking. I was supposed to stay for another day. They packed my luggage and did not pack all my belongings in my luggage. 2 out of 5 missing items reported missing by me were eventually returned to me, but 3 of my items remained lost. They reported that I checked out but I did not. Otherwise, how could the key-card still be with me? Be careful with your items. When you were mistaken to have checked out, your belongings would be packed by the staff when you were not in the room. It's an opportunity time for your belongings to go missing because culprits are under the impression that when you return to the hotel to collect your luggage, you probably have no time to open your luggage and check all your items because you will be rushing off to the airport. I had a very stressful stay and the hotel staff's attitude was not right. My 3 items are still missing. They said that they can't find it.
Stayed 1 night in Nov 2018

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

topex, jb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is under renovation...karpet, toilet, room all new...worth wit d price
Stayed 1 night in Sep 2018

4/10 Poor

Gladys

Disliked: Property conditions & facilities
Needs improvement
Pros: Room was huge and looked clean enough. Area surrounding the hotel appeared to be safe. Cons: Had difficulties getting the keycard to work at the lifts. Other guests had this problem too based on conversations with those we shared the lifts with. Room was very dated. It looked like we were transported to the 70s. Limited number of power outlets in the room. Wifi signal in the room was so weak we decided not to use it. TV had only 6 or so channels, none of which was in English. There was no mat for the bathroom floor so the floor outside the shower area would also get wet. Breakfast was 80% Indian cuisine - need more variety to cater to other guests. Dining room could use a bit more cleaning. It also looked cramped with the way the tables were arranged (maybe they wanted the area to fit more tables). Location is about 10 minutes' walk away from the nearest MRT station.
Stayed 1 night in May 2018

10/10 Excellent

ayu, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Near to sogo and other shopping places and can avoid traffic jem
Stayed 1 night in Apr 2018

6/10 Okay

Sahel, Australia

Liked: Cleanliness, staff & service
Great staff
I stayed there for two nights and at my departure time I asked staff too book me a taxi,they tried for an hour and half then we realised there was a marathon in the town and all the roads to the hotel is blocked. Staff helped me to find my way to the airport by public transport.
Stayed 2 nights in Apr 2018

8/10 Good

MAIMUNAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Aircond in the room not function well. Lift from basement parking not conecting to the level my room.must use lift from lobby area.maybe lift under construction.
Stayed 1 night in Nov 2017

8/10 Good

Lee, UK

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall
Nice location safe and good for a walk around Georgetown bay. But dated in the rooms and was not at all clean.
Stayed 2 nights in Nov 2017

4/10 Poor

Halle

Disliked: Property conditions & facilities
Dissatisfied
Gloss pic online but quite dissapointing. Over priced for nothing. 1. The ceiling of the room was in poor condition 2. The bathroom towels are worn out. It needs to throw out asap. 3. Front staff that checked us in deceived us 4. Telephone in room not working 5. Tiny room 6. Internet connection was very poor 7. Horrible breakfast only Indian food Booked 4 night, had to check out after one night to find a better place. Overall the mgt needs to setup and run the hotel very well.
Stayed 4 nights in Sep 2017

4/10 Poor

Yeen Kee

Give this hotel
I went for Malaysia F1 and decide to stay in KL. The location is quite difficult to find if you do not have a GPS. The name of the Hotel is reversed against the GPS convention which I have to figure why GPS cannot find the hotel. Hotel did not follow the email for booking and I have to wait for half an hour for them to find and arrange my room. Free Buffet Breakfast but not good enough for a 'Hotel standard'. The good parts are the hotel environment and room is clean and quiet.
Stayed 1 night in Sep 2017

8/10 Good

Huang

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

4/10 Poor

Abu Bakar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room are too bad
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel met my needs at an affordable rate
It was a good experience would recommend it to my family and friends

6/10 Okay

aminuddin

Disliked: Room comfort

10/10 Excellent

Aslam , UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay per your dollar
Checked in as usual with no trouble. Polite staff all the way. Decent free breakfast. Fairly quiet and very secluded area. I call for something, I get it. For my dollar? I can't ask for too much more!

8/10 Good

Verified traveller

Liked: Staff & service
New years getaway
Value price for a short getaway. Breakfast was good. Room was oky abit run down but its oky..

8/10 Good

Amin

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Fareez, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
It is an old hotel but it was quite a pleasant stay for me. Convenient location and value for money.

2/10 Terrible

jeff, ipoh

Disliked: Property conditions & facilities, room comfort
small swimming and terrible hotel
small swimming pool and fhe pool is not inside the hotel but have to cross road to next building . the whole look hotel so old and dirty .car park also at next building , whole hotel had some weird/ terrible fragance smells

8/10 Good

Hariz, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near city center.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It is very good Hotel.
Breakfast is very good, swimming pool is nice. Rooms are good.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The bathroom need improved Internet connection very slow.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of Improvement

10/10 Excellent

nor, selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb

6/10 Okay

J, toronto

Liked: Staff & service
Ok for budget travelers
Staff was polite ,location bit outside the center,rooms are old and needs upgrade,twin towers view from room was spectacular and worth the price,breakfast was great

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

rimau sakti, paskal_garuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very close with shoping complex
Nice hotel..suitable for family holiday..nice pool..wonderful view of kuala lumpur form the higher lever room..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
So far good

4/10 Poor

ZARINAH

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Keith, Macleay Island

Liked: Cleanliness, staff & service, room comfort
A Grand Old Hotel
Very pleased with the size of the room and the view of the twin towers and KL tower. The breakfast has gone down hill over the years that I have stayed at this hotel. Not too far away is the Maju food hall with a great selection.

2/10 Terrible

Crammies, Gold Coast

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
We booked a room for 2 adults and 1 child. We checked in and went to our room to find no third bed for our son. In fact the room was so tiny we were not even sure where the bed could fit. We returned to reception to find out what was going on and were told we needed to pay extra for our son. The two people behind reception were laughing and talking in a language we could not understand. It appeared like the reception were enjoying making our check in difficult. In the end we had to pay extra for another room with a bed for our son and the room was a shambles. The cupboard doors were falling to pieces (unable to slide also), lampshades falling apart. The room was diabolical, probably the worst hotel, we stayed in for our entire time in Asia. It is very frustrating that this hotel allows customers to book and pay for 3 people to stay in a room but not honour the booking by making up excuses and blaming Expedia's booking system for allowing it to happen.

10/10 Excellent

Kanagaraj, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family stay !!!
Great hotel for family stay, near to many tourist attractions. railway station is in walking distance as well. Very helpful staff. Great breakfast to start the day with, all within affordable price. No good restaurants nearby, but considering taxis are available through out the day, you will be in your preferred restaurant in minutes with few rmb.

4/10 Poor

hisham, Palestine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel needs a renovation
I have stayed 7 nights , the hotel is old , bathroom was very old