Indoor pool, open 7 AM to 11 PM, pool loungers
Check availability

Reviews of Hotel Czarny Potok Resort SPA & Conference

4 out of 5
Hotel Czarny Potok Resort SPA & Conference
Ul. Czarny Potok 65, Krynica-Zdroj, Lesser Poland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 76 out of 112 reviews" "
Rating 8 - Good. 24 out of 112 reviews" "
Rating 6 - Okay. 8 out of 112 reviews" "
Rating 4 - Poor. 4 out of 112 reviews" "
Rating 2 - Terrible. 0 out of 112 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dmitri

Travelled with family
Czarny Potok is an outstanding place to visit and to stay there for relaxation, or for business meetings. Highly recommended. It was not the first visit for me and my wife, and we will be happy to visit it once again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Drahomir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Tom

8/10 Good

Tomasz

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Porter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Raquel

Stayed 4 nights in Jul 2022

10/10 Excellent

Tahiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect Thanks
Stayed 3 nights in Jul 2022

10/10 Excellent

jaroslaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jun 2022

10/10 Excellent

Adam

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place especially for kids… a lot of lifts and spread out so be prepared to move about. Spa is excellent and great service. Beautiful views
Stayed 1 night in Oct 2021

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great hotel.
Great experience. Slight problem at checkin where they wanted to charge 150zl for my kid that was with me. When I booked it stated kid stays for free when using same bed. This was sorted but should not have had to make a fuss about it. Apart from this, a wonderful stay as always!
Stayed 1 night in Jul 2021

4/10 Poor

Maciej

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Deserves 2 stars at best. Terrible price/quality.
Approaching hotel one would be excused from expecting spectacular moments to come. Yet, disillusionment comes as soon as you check in. Terrible interior. Tasteless. Feels like 20+ years old Conference Centre from early days of business transformation. And from the first moments you know it is going to be noisy. Parrot cage (sic!) stationed just next to reception desk and bar makes sure that you barely hear the staff. Then you need to wander long hallways to reach your room. Hordes of guest walking by the rooms of those less lucky to be hosted by the connecting corridor. Needles to say you hear every running child, squeeking luggage wheel or scream. Standard double room does not give you any impression of luxury. Furniture, colours, carpet, size... All is resembles CHEAP 3-star business hotel. Bathroom was really dark. Breakfast was mediocre. Welcome drink is a smal, cheap, brandless prosecco. Swimming pool area looks like municipal, public object. At 8am we were woken up by the sound of chainsaw. It turned out to be staff blowing leaves from pavements. Apparently couldn't wait till 10 or 11am... All this for 120EUR+/night
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

alex

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, average service
We decided to stay somewhere different this time on our way to see family and I must admit I am somewhat disappointed. Not so much at the hotel itself which was pretty nice but the service wasn’t great. A number of little things just made is feel that it wouldn’t be a place we would stay again. A few examples : Not having linen for our child’s bed on a late arrival Not having working safety vests for children in the pool Not allowing us to finish our bowling game as someone else was waiting Making numerous mistakes in spa bookings then only doing a 50 minute treatment on an hour booking Having a price increase on the buffet dinner half way through our stay Food could also do with a review as it was okay but not good or great For the first time I asked to see the manager on check to review - very polite and nice - even returned half the massage cost. However a mistake was to question my integrity by going off and checking what I had said which from a customers perspective who has nothing to gain or lose by giving this feedback wasn’t great. In summary, great facilities, average service. Would go back to the hotel I generally use which on this occasion was a bit more expensive BUT if I could go back I’d pay the extra for the much better experience.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family getaway
Hotel Czarny Potok provided perfect setting for a nice weekend getaway. It just could not have been better. Food was great, room was great and the amenities to keep both us the parents as well as kids happy and entertained were really, really, really excellent. KUDOS especially to the staff at kids club.
Stayed 2 nights in Nov 2019

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Andrzej

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

CELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect holidays
We had a lovely time in this hotel to relax in the middle of the Polish Mountains. Very clean, staff ever so welcoming, and perfect premises!
Stayed 3 nights in Jul 2017

10/10 Excellent

Dariusz, warszawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
for good rest and relax
great swimming pool and spa area. Very friendly hotel for families with children. For kids always something to do. Very good breakfast buffet and choice of dishes in restaurant. Very supportive staff. Definitelly worth returning.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

T

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nothing special
only 25- 30% occupancy during the wekk simply to much money for sevices provided. felt like hotel ghost, mostly after midnight with most of the lighs in main lobby turned off. simply no value for a dollar. and parking shortage with hotel filed up 50% over weekend

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October stay
Our family with youngsters traveled in October from Krakow. A small number of guests were at this new hotel/ spa on the weekday we arrived. Hours for use of the pool were limited the evening we arrived, so we were disappointed not to be able to use the pool upon arrival at 8 p.m. The pools were fabulous when we used them early the next morning! Motorized vehicles are available to transport guests from distant units to the main building and to spa building as desired. Layout of hotel is unique and details of architecture, landscaping and room appointments are lovely.

4/10 Poor

Marco

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Oud, geen hoogwaardige kamers. Goedkoop spul gebruikt. Eten duur en slecht. Spreken slecht engels.
Stayed 9 nights in Jul 2023

10/10 Excellent

Rastislav

Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

6/10 Okay

Adam

Stayed 2 nights in Sep 2021

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bez jakiegokolwiek zarzutu
Stayed 1 night in Sep 2021
Response from Pozdrawiamy Zespół Hotelu Czarny Potok**** Krynica on 14 Sept 2021
Dzień dobry bardzo dziękujemy za podzielenie się opinią z pobytu w hotelu Czarny Potok w Krynicy Zdrój. Zadowolenie i komfort naszych Gości są dla nas najważniejsze, dlatego staramy się wyciągać wnioski z każdej opinii i podnosić standard obsługi naszych Gości. Zapraszamy do ponownych odwiedzin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

8/10 Good

Iwona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niestety niewyspani
Hotel przyjemny i czysty. Obsługa bardzo miła i pomocna. Śniadanie bardzo pyszne i zróżnicowane. Basen zadbany i fajny. Jedyne co popsuło pobyt to materac na łóźku -niestety był tak czuły,że każdy ruch na nim to fala wibracji budząca osobę leżącą obok. zapewne w pokoju Twin , gdzie każdy śpi osobno materace by się sprawdziły ale przy wspólnym spaniu sa tragiczne co spowodowało totalne niewysapnie.
Stayed 1 night in Sep 2020

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Kinga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polecam!
Swietne miejsce, pyszne sniadanie i uprzejma obsluga. Jest tak milo, ze nawet nie trzeba szukac atrakcji poza hotelem. Dla aktywnych latwy szlak pieszy na Jaworzyne za rogiem ;) (i wiele innych atrakcji ale nam to wystarczylo :))
Stayed 1 night in Jul 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

JUSTYNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rodzinny odpoczynek
Wspaniały hotel, który zapewnia kompleksowy wypoczynek dla całej rodziny. Wiele atrakcji dla dzieci, opieka w kids clubie, basen a nawet seans filmowy a pozwala rodzicom skorzystać z atrakcji i udogodnień dla dorosłych. Warto podkreślić iż zachowane wszelkie środki ostrożności i czystości w tym trudnym okresie.
Stayed 1 night in Jul 2020

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020

10/10 Excellent

Dariusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Piotr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Maciej

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok.
Gutes Hotel mit ein paar Haken. Gutes Frühstück.
Stayed 3 nights in Dec 2019

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Piotr

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dobry Hotel
Fajny hotel w fajnym miejscu , troche juz dotkniety przez czas. Najlepiej miec pokoj z lacznikiem gdyz niektore budynki sa od siebie bardzo oddalone. Ogolnie bardzo fajny pobyt. Polecam!
Stayed 3 nights in Jan 2020

6/10 Okay

Bartosz

Travelled with family
Disliked: Staff & service, room comfort
Obiekt wymaga odświeżenia. Niewygodna komunikacja pomiedzy oddalonymi od siebie budynkami. Przyjemna strefa basenowa. Fatalna obsługa w Lobby Bar.
Stayed 1 night in Jan 2020

8/10 Good

Malgorzata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Danuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
swietnie
Stayed 1 night in Dec 2019