Reception hall

Reviews of Clarion Hotel Ernst

4 out of 5
Clarion Hotel Ernst
Rådhusgt. 2, Kristiansand

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

KEITH, CALLAWAY

Stayed 1 night in Nov 2023
Response from Annika on 11 Jan 2024
Tusen takk! :)

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Annika on 25 Sept 2023
Thank you, Janice! Welcome back :)

10/10 Excellent

Goran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly and helpful staff, perfect location and comfy beds... loved it.😊
Stayed 4 nights in Aug 2023
Response from Elham A on 27 Aug 2023
Dear Goran, We are happy the stay had high satisfaction level! A warm welcome back!

10/10 Excellent

Sheryl

Liked: Amenities
Nice hotel
Stayed 1 night in Aug 2023
Response from Elham A on 27 Aug 2023
Dear Sheryl, We are happy you enjoyed your stay and welcome back!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Elham Abdelhay on 19 Aug 2023
Kjære Kelly, Takk for din tilbakemdling! Fortell oss hvordan vi kan forberede oss til å få full score av deg til neste opphold.Mvh. Elham

6/10 Okay

Peter Mark

Stayed 1 night in Jul 2023
Response from Elham Abdelhay on 19 Aug 2023
Kjære Peter, Så hyggelig at du har boddd hos oss! Fortell oss hvordan vi kan forberede oss for å få full score av deg ved neste opphold? Mvh. Elham

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Friendly and accommodating staff, clean hotel, great sauna and steam room. Nice bar to end the day on with a drink or bite to eat
Stayed 1 night in Apr 2023
Response from Annika on 1 May 2023
Thank you, Paul! Welcome back!

8/10 Good

Gunn

Stayed 1 night in Apr 2023
Response from Annika on 1 May 2023
Tusen takk, Gunn! Velkommen igjen :)

10/10 Excellent

Morten Johan

Stayed 1 night in Jul 2022
Response from Annika/ Welcome Office Agent on 11 Aug 2022
Tusen takk, Morten Johan!

6/10 Okay

caroline

Stayed 1 night in Jul 2022
Response from Synnøve on 3 Aug 2022
Hei Caroline, takk for din tilbakemelding! Den er svært verdifull for oss vil bli delt med resten av teamet. Vi ønsker deg hjertelig velkommen tilbake ved en annen anledning!

8/10 Good

Samantha

Stayed 1 night in Jul 2022
Response from Annika/ Welcome Office Agent on 16 Jul 2022
Takk, Samatha! Velkommen igjen :)

4/10 Poor

Ednalynn

Travelled with family
Disliked: Property conditions & facilities, room comfort
So dissapointed with the room.so small and the bathroom is so far from what i expected😞 It is too expensive for a simple hotel.
Stayed 1 night in Jul 2022
Response from Annika/ Welcome Office Agent on 16 Jul 2022
Hello Ednalynn! Thank you fo your feedback. I am sorry that you were not happy with the standard. We are an old hotel with different parts, so next time I recconmend to order two double rooms for your family so we can give you rooms wghit parket. I understand the frustration regarding the price, but this is how the market is priced in Kristiansand in the summer. Hope you have a nice summer!

10/10 Excellent

Yolla

Stayed 1 night in Jul 2022
Response from Annika/ Welcome Office Agent on 16 Jul 2022
Thank you, Yolla!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Ai Leng

Stayed 11 nights in May 2022
Response from Annika/ Welcome Office Agent on 5 Jun 2022
Takk for tilbakemelding, Ai. Velkommen igjen :)

10/10 Excellent

Terje

Stayed 1 night in May 2022
Response from Annika/ Welcome Office Agent on 6 May 2022
Takk, Terje! Velkommen tilbake :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Synnøve on 14 Apr 2022
Hei kjære tidligere gjest, takk for din tilbakemelding- den er svært verdigfull for oss! Vi ønsker deg hjertelig velkommen tilbake ved en senere anledning :) Mvh resepsjonen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Synnøve on 14 Apr 2022
Takk for din tilbakemelding, den er svært verdifull for oss! Vi ønsker deg hjertelig velkommen tilbake ved en senere anledning :) Mvh resepsjonen

10/10 Excellent

Thorunn Holm

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Olivia on 19 Feb 2022
Hei Thorunn, Så hyggelig at du gir oss så god tilbakemelding!! Det setter vi veldig stor pris på :) Du er hjertelig velkommen tilbake!

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Kevin on 21 Nov 2021
Hei Ricardo, tusen takk for 10/10 på scoren. Vi ønsker deg hjertelig velkommen tilbake til oss! Mvh, Kevin/Welcome Office Service Manager

10/10 Excellent

Elinor Hazel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good!
I had a really great stay! The staff were lovely, check in was very easy, and the room was really nice. Great location (less than a 5 minute walk to the train/bus stations). Would recommend!
Stayed 1 night in Oct 2021
Response from Annika/ Supervisor on 6 Nov 2021
Thank you, Elinor! Hope you will visit us again :)

8/10 Good

Isak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Annika/ Welcome Office Agent on 11 Sept 2021
Tusen takk! Velkommen igjen :)

4/10 Poor

Emil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad staff service
Very unfriendly staff I Messaged with. Not a lot of help there.
Stayed 1 night in Aug 2021
Response from Annika/ Welcome Office Agent on 7 Sept 2021
Hi Emil! I am sorry to hear that you experienced unfriendly staff on chat! This is not the service we like to have and I will take this further with my team. I hope you had a great stay exept from that and that you would like to visit us in the future again. Clarion Hotel Ernst, reception

8/10 Good

Evy Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but bad air conditioning
Room and furniture is ok. The only thing but very important is the air conditioner. It was very warm in the room and it was not possible to regulate. Outside hotel is a taxi station where the cars was parked with the motors on the whole night. You could smell the bad air in the room. Next time in the town I will stay in an other place.
Stayed 1 night in Jul 2021
Response from Annika/ Welcome Office Agent on 30 Jul 2021
Hi Evy! Thank you for taking the time. I was sad to read that you had a bad experience with the heat in the room. I want to inform you that we do not have air- condition, but ventilation. Kristiansand has been extremely warm lately, and our maintanance team are trying to improve this everyday in the rooms that are too warm. I am sorry that this affected you. It is nice to see that you liked the room and furniture :) Our ventilation is now much better and I wish you a warm Welcome to Clarion Ernst in the future. Kind Regards

10/10 Excellent

Luca Abele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Annika/ Welcome Office Agent on 28 Jun 2021
Tusen takk for en fantastisk score, Luca Abele! Så gøy! Hjertelig velkommen tilbake:)

10/10 Excellent

Zaker

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Kevin on 17 May 2021
Hei Zaker, tusen takk for din tid og bry. Vi er veldig heldige som har hat deg som gjest hos oss, vi håper å se deg tilbake i fremtiden. Mvh. Team Ernst

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Kevin on 8 May 2021
Tusen takk for din strålende tilbakemelding, ønsker deg hjertelig velkommen tilbake til oss i fremtiden.

8/10 Good

Clare

Stayed 1 night in Aug 2020
Response from Kevin Hansi on 21 Sept 2020
Hei Clare, tusen takk for din tilbakemelding! Vi gleder oss til å ta deg imot nestegang også. Ha en fin uke videre! Mvh Kevin & Team Ernst

8/10 Good

Elin karoline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ighly Recommend
Hotel is great
Stayed 2 nights in Jul 2020
Response from Kevin on 2 Sept 2020
Hei fine Elin, tusen takk for en god tilbakemelding! Vi gleder oss til neste gang du kommer til oss. Mvh Kevin Hansi/Welcome Office Service Manager

8/10 Good

Marius kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great location, big room and great breakfast buffet. Will stay here again.
Stayed 1 night in Aug 2020
Response from Kevin on 23 Aug 2020
Hello Marius, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium Kevin Hansi Welcome office Manager Clarion Hotel Ernst

10/10 Excellent

Boze

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant and cool hotel in central Kristiansand. Family friendly, good beds. Good COVID-approach, the hand desinfectant stinks like old home brew, though😌 We will definitely come back.
Stayed 1 night in Aug 2020
Response from Kevin on 23 Aug 2020
Hello Boze, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium Kevin Hansi Welcome office Manager Clarion Hotel Ernst

8/10 Good

Martin Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Kevin on 23 Aug 2020
Hei Martin, Tusen takk for din hyggelige tilbakemelding! Vi setter stor pris på din trivsel og håper du kommer tilbake til oss ved neste anledning! Din tilbakemelding er svært motiverende og vil bli delt med resten av teamet. Ha en fin dag og hjertelig velkommen tilbake! With the touch of premium Kevin Hansi Welcome office Manager Clarion Hotel Ernst

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quick getaway
Generally the hotel was good with a very Clean and comfortable room. The staff was also friendly and hard working. My only complaint is that residents were allowed to go to the buffet and serve themselves. They did have a separate buffet were someone was safely serving you. I did ask one of the workers who has mentioned that they used to serve people and not let them touch the buffet but the government had dropped that requirement and therefore they didn’t feel the need to serve people. I simply do not feel that a proud hotel manager should do the “bare minimum” to protect the residents!
Stayed 2 nights in Aug 2020
Response from Kevin on 24 Aug 2020
Hello dear Ali, Thank you very much for your nice and concrete feedback. It has been a very unique and speculative time we have been in and still are in, this has brought a lot of changes for the company for better or worse. The company tries to do the best it can to optimize the operation of the hotel in order to keep the guests and employees, this can sometimes be experienced with all the measures that the government changes from time to time. The company tries its best to ensure that all demands from the authorities are met, which we have received much praise for delivering on. It's sad to read that this was not perceived well enough in your perspective, I wish you a nice day ahead and a warm welcome back to us at a later point. With the touch of premium Kevin Hansi Welcome office Manager Clarion Hotel Ernst

8/10 Good

Kato Andre

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Kevin on 23 Aug 2020
Hei Kato, Tusen takk for din hyggelige tilbakemelding! Vi setter stor pris på din trivsel og håper du kommer tilbake til oss ved neste anledning! Din tilbakemelding er svært motiverende og vil bli delt med resten av teamet. Ha en fin dag og hjertelig velkommen tilbake! With the touch of premium Kevin Hansi Welcome office Manager Clarion Hotel Ernst

10/10 Excellent

Anders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and fantastic breakfast.
Very nice and short stay
Stayed 1 night in Jun 2020
Response from Kevin on 24 Jun 2020
Hello Anders, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium

10/10 Excellent

Rick, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. There is a lot of old artwork and painting that has been restored - especially the grand staircase. It's beautiful inside and in a central location. We had a last minute layover in Kristiansand and they were more than accomodating with our last minute needs. The front desk was especially friendly and helpful. We will certainly stay here on a return trip to Kristiansand.
Stayed 1 night in Mar 2020
Response from Kevin on 21 Mar 2020
Hello dear Rick, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium Kevin Hans/ Welcome Office Service Manager Clarion hotel Ernst

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kevin on 2 Feb 2020
Hello Dear Keith, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium Kevin Hansi/Welcome Office Service Manager

10/10 Excellent

LEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kevin on 2 Feb 2020
Hello dear Lee, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium Kevin Hansi/ Welcome Office Service Manager

10/10 Excellent

PHIL, Scotland

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a remarkable historic hotel that has been renovated to a very high standard. The interior design (furniture/decoration etc) is highly contemporary but does not detract in any way from the sense of being in a historic building.
Stayed 2 nights in Oct 2019
Response from Kevin/Welcome Office Manager on 18 Oct 2019
Dear Phil, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium. Kevin/Welcome office Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Rude staff - only rude people in Norway. HORRIBLE parking!
Stayed 1 night in Sep 2019
Response from Kevin/Welcome Office Manager on 15 Oct 2019
Thanks for your feedback! We appreciate your opinion and hope to see you again soon! Thank you for letting us know about the unsatisfactory behavior of our staff! It is very disappointing and I apologize for that on behalf of the whole team! I will for sure bring it to their attention and we make sure it doesn't happen again! Have a nice day and welcome back!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Kevin/Welcome Office Manager on 15 Oct 2019
Hei John, Tusen takk for din tilbakemelding. Vi gleder oss til å ønske deg velkommen tilbake til oss i fremtiden.

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Kevin/Welcome Office Manager on 14 Oct 2019
Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium. Kevin Hansi Welcome office Manager Clarion Hotel Ernst

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a shame about the current work outside making access more difficult. Nice quiet rooms. Pillows not very comfortable.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The hotel as such makes a good impression and the staff is wonderful and very helpful. The breakfast is great and will definitely satisfy you with a great choice. However, our family room was small and very cramped and not ventilated enough due to a defective window, which was not fixed upon request. Our room was only cleaned once during the entire stay, which was very disappointing, we had to get our own towels and make our own beds (I would expect someone to do that once I am paying for it) The gym was also much smaller than I expected with very little equipment. Furthermore there where no ashtrays in front of the hotel which left a mess on the floor at the entrance.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Lighting is very dark in bathroom and room overall. On site parking was sold out so had to go a few blocks down and pay more than stated. Room needed to be cleaned (dirty glass, hair on tub, tissue behind nightstand), needs vacuuming) The mattress pad continued to slip off every time you moved. The hotel was fine and staff were very nice but overall prob wouldn’t stay there again.
Stayed 1 night in Jun 2019

6/10 Okay

Erlend

Stayed 1 night in Dec 2023
Response from Annika on 11 Jan 2024
Tusen takk! :) Velkommen igjen!

6/10 Okay

Arne

Travelled with family
Liked: Cleanliness
Manglende varmt vann
Grei mottakelse og greit lite rom. Veldig bra frokost. Men det var ikke varmt vann på morgenen og fikk ikke tatt dusj. Løsningen fra resepsjonen var overføring til oss gjester fordi vi ikke sa fra når dusjen skulle vært tatt. Da hadde de gitt oss et nytt rom. Lite beklagelse om det manglende varm vannet. Arne Sætherø
Stayed 1 night in Dec 2023
Response from Annika on 11 Jan 2024
Tusen takk for tilbakemelding, Arne. Det er selvfølgelig kjipt når det er problemer med vannet og beklager for at ikke vi fikk beklaget nok for dette. Håper du vil komme tilbake hit i fremtiden :)

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Annika on 11 Jan 2024
Tusen takk! :) Velkommen igjen!

10/10 Excellent

ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fint hotel
fin service, rent rum. hunde venligt hotel
Stayed 1 night in Dec 2023
Response from Annika on 11 Jan 2024
Tusen takk! :) Velkommen igjen!