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Reviews of Hotel Copernicus

5 out of 5
Hotel Copernicus
Kanonicza 16, Kraków, Lesser Poland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 382 out of 514 reviews" "
Rating 8 - Good. 94 out of 514 reviews" "
Rating 6 - Okay. 26 out of 514 reviews" "
Rating 4 - Poor. 7 out of 514 reviews" "
Rating 2 - Terrible. 5 out of 514 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old building full of character so tastefully preserved. Excellent fine dining with the lunch and dinner tasting menus. Lovely small pool and sauna in caverns under the hotel perfect start to the day with a swim and sauna and massage treatment great for tired legs after all those steps in the Salt Mines . Staff warm and welcoming .
Stayed 4 nights in Jan 2024
Response from Katarzyna Kalicka (FOM) on 4 Feb 2024
Dear Karin, thank you for your positive review following your stay at Relais & Chateaux Copernicus Hotel.We are delighted to hear that you enjoyed your overall experience, particularly the accommodating service, restaurant and relaxation at our SPA.It was a privilege to have you with us, and we look forward to welcoming you again soon. Kind regards

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
The beds and room were very comfortable and the staff was very friendly. I do wish the room had two things that it didn't have. One, there was no furniture with drawers to put our clothes, and a couch would have been better than 2 chairs. This isn't enough to dissuade me from coming again though. The location is excellent!
Stayed 5 nights in Dec 2023
Response from JW on 19 Dec 2023
Dear Joanna, It has been a real pleasure for us to host you at the R&C Copernicus Hotel. Your kind feedback gives us the strength to keep our guests satisfied. We would be honored to welcome you back in the near future again. With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were so helpful This was a gift for my daughters birthday and the hotel team arranged our trips a cake it was so special Probably one of the best hotels I have stopped at
Stayed 3 nights in Dec 2023
Response from JW on 11 Dec 2023
Dear Paul, Thank you very much for your kind words. It was a pleasure to host you and your Family at the R&C Copernicus Hotel and celebrate this special occasion with you. We would be honored to welcome you all to our historical house shortly again. With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly welcoming, kind and accommodating. The room was great and the location perfect for seeing everything in Old Town.
Stayed 3 nights in Nov 2023
Response from Katarzyna Kalicka Front Office Manager on 28 Nov 2023
Dear Paulina,Thank you very much for your recent stay at the R&CH Copernicus Hotel and your kind comments. We appreciate your positive feedback and look forward to the pleasure of hosting you again in the future! Kind regards,

8/10 Good

Penelope

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from JW on 22 Nov 2023
Dear Penelope, It has been a real pleasure for us to host you at the R&CH Copernicus Hotel. We would be delighted to welcome you back in the near future again. With kind regards, Joanna Wilgierz General Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Katarzyna Kalicka (FOM) on 8 Nov 2023
Dear Stephen,Thank you very much for sharing your opinion about your recent stay at our hotel. We believe that we will be able to meet again in the future. We Hope you enjoyed your time in our hotel. We wish you all the best. Kind regards, The Copernicus Team

10/10 Excellent

CHANTAL

Stayed 3 nights in Oct 2023
Response from JW on 3 Nov 2023
Dear Chantal, It's such a pleasure to receive such a great feedback from you. We would be honored to welcome you back in the near future again. We are sending you best personal regards from all the Copernicus Team!With kind regards, Joanna Wiligierz General Manager

10/10 Excellent

Timothy, Mclean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from JW on 25 Sept 2023
Dear Timothy, Thank you very much for your visit. We hope to welcome you back soon. Joanna Wilgierz General Manager

10/10 Excellent

Niels

Stayed 2 nights in Sep 2023
Response from Katarzyna Kalicka (FOM) on 13 Sept 2023
Dear Niels,Thank you very much for your good review.I am truly happy that we could host you in our hotel and I hope we will have this privilege to host you again.Kind regards,

6/10 Okay

Peter, Westbury

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We hate to leave poor reviews, but I am getting these reminders from Expedia so for once I decided to do it. Huge shout-out to an excellent staff filled with many friendly faces, helpful and kind people. For the facility's owners - it is time to do something, the hotel needs a serious renovation. For us, it was the horrific bathroom, and the shape of the floor, clearly needing a good scrub and polish. We couldn’t turn on the shower, as the shower faucet was stuck. Old historic buildings need extra care, superior craftsmanship, updated appliances, and constant maintenance. This place could be a gem, but it feels like it is stuck in the 80s For the price we were disappointed. This is not a 5-star hotel. We would say it barely stretches to 4.
Stayed 1 night in Jul 2023
Response from Katarzyna Kalicka Front Office Manager & Copernicu on 20 Jul 2023
Dear Peter,Thank you for your recent stay at the R&Ch Copernicus Hotel. Your feedback is valuable to us. Our Staff is extremely happy to hear that you appreciate their work. Thank you for pointing out the cons – we will definitely take this in consideration in the future, we are always trying to provide the best service possible and meet our guest's needs. Please accept our apologies for not meeting your expectations. We strongly believe that this will not affect negatively your overall opinion of our hotel and we will be have this pleasure to welcome you again.

10/10 Excellent

Janice R

Stayed 2 nights in Jun 2023
Response from FOM Katarzyna Kalicka on 15 Jul 2023
Dear Janice,Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back soon.Kind regards, Katarzyna Kalicka

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
This is just a fabulous hotel in all respects, from the prime location in the heart of the old city, to the spacious, comfortable rooms, to the old and classy aesthetic. I love it!
Stayed 2 nights in Jun 2023
Response from JW on 18 Jun 2023
Dear Glenn, Thank you for staying at the R&CH Copernicus Hotel. It has been an absolute pleasure for us to host you. Thank you for your kind appreciation of our rooms and location. We would be honored to welcome you back in the near future again. With best personal regards, Joanna Wilgierz General Manager

10/10 Excellent

Michal

Stayed 1 night in May 2023
Response from JW on 20 May 2023
Szanowny Panie Michale, Było nam niezmiernie miło gościć Pana w Hotelu Copernicus. Dziękujemy za wysoką ocenę świadczonych przez nas usług. Mamy nadzieję, że wkrótce będziemy mieli przyjemność ponownie powitać Pana w naszych historycznych wnętrzach, Z wyrazami szacunku, Joanna Wilgierz Dyrektor Hotelu

10/10 Excellent

Morten Armand

Stayed 3 nights in Apr 2023
Response from JW on 18 Apr 2023
Dear Mr. Armand, Thank you very much for your recent stay at the R&CH Copernicus Hotel and your high rates. We are delighted that you enjoyed the stay with us and would be happy to welcome you back in the near future again. With best personal regards, Joanna Wilgierz General Manager.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like that there was only a tasting menu for dinner
Stayed 3 nights in Feb 2023
Response from JW on 22 Feb 2023
Dear Susan, Thank you for your recent stay at the R&CH Copernicus Hotel in Cracow. It has been an absolute pleasure for us to host you. We would be honored to welcome you back at the Copernicus Hotel and Restaurant in the near future again. P.S. Each tasting menu can be chosen a la carte then we provide the price for the dishes. With kind regards, Joanna Wilgierz General Manager

8/10 Good

Christabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing
Stayed 3 nights in Feb 2023
Response from JW on 18 Feb 2023
Dear Christabel, Thank you for choosing the R&CH Copernicus Hotel for your recent stay in Cracow. We would be honored to welcome you back in the near future again. Best regards, Joanna Wilgierz General Manager

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Fantastic Hotel situtaed in a historical building close to everything in the old city of Krakow. Staff were fantastic. A bonus was dining in the Michelin starred restaurant - superb meal.
Response from JW on 14 Jan 2023
Dear Gregory, We would like to thank you for this lovely feedback. It is a pleasure to read that your stay at our Relais & Châteaux property was a nice experience.We all hope to have the pleasure of welcoming you back soon!With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

Susan

Stayed 6 nights in Nov 2022
Response from JW on 2 Dec 2022
Dear Susan, Thank you very much for your recent stay at the R&CH Copernicus Hotel and your high note. We are delighted that your stay with us met your expectations. We wish you all the best for this festive time and would be honored to welcome you back in the near future again! With kind regards, Joanna Wilgierz General Manager

8/10 Good

natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used the spa and had the best treatment i have ever had, the girl was excellent and very professional, hotel was lovely and great location, one minor, we asked reception for tea and milk in the room but had to ask again the next day as this was forgotten
Stayed 3 nights in Nov 2022

10/10 Excellent

Rebecca Haiyan

Stayed 2 nights in Sep 2022
Response from JW on 4 Oct 2022
Dear Ms Haiyan, Thank you very much for your recent stay at the R&CH Copernicus Hotel and you high note. We would be happy to welcome you and your Family & Friends at the R&CH Copernicus in the near future again. Best personal regards from all the Copernicus Team,Joanna Wilgierz General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location, friendly staff would recommend
Stayed 3 nights in Sep 2022
Response from JW on 2 Oct 2022
Dear Copernicus Guest, Thank you very much for your recent stay with us. We would be happy to welcome you back to the R&CH Copernicus Hotel in the near future again! With kind regards from Cracow, Joanna Wilgierz & Copernicus Team.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with great staff!
Stayed 1 night in Sep 2022
Response from JW on 19 Sept 2022
Dear Michael, Thank you very much for your recent stay with us and your amazing note. We would be happy to welcome you back at the R&CH Copernicus Hotel in Cracow in the near future again. With best personal regards, Joanna Wilgierz General Manager

10/10 Excellent

Cecilia

Stayed 1 night in Sep 2022
Response from JW on 19 Sept 2022
Dear Cecilia, We are very happy that your recent stay at the R&CH Copernicus Hotel met your expectations. We would be honored to welcome you back in the near future again.With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, high level of service. Clean, beautiful hotel with lovely rooftop. Food was excellent. When we come back, we will stay there again!
Stayed 2 nights in Sep 2022
Response from JW on 14 Sept 2022
Dear John,Thank you very much for your lovely review and your high notes. We would be delighted to welcome you back to our hotel & restaurant in the near future again! With best personal regards, Joanna Wilgierz General Manager

8/10 Good

Camilla Wergeland

Stayed 3 nights in Sep 2022
Response from JW on 14 Sept 2022
Dear Camilla, Thank you very much for your recent stay at the R&CH Copernicus Hotel. We would be delighted to welcome you back in the near future again.With kind regards, Joanna WigierzGeneral Manager

10/10 Excellent

Anca, princeton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel! Amazing location and staff, delicious restaurant, great spa, classy throughout. The bed quality was top notch. Cannot think of better
Stayed 1 night in Sep 2022
Response from JW on 12 Sept 2022
Dear Ana, Thank you very much for your recent stay at the R&CH Copernicus Hotel and your lovely feedback. It has been an absolute pleasure for us to host you. We would be honored to welcome you back in the near future again! With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

Niko

Stayed 4 nights in Aug 2022
Response from Katarzyna Kalicka (FOM) on 27 Aug 2022
Dear Niko,Thank you for your positiv review! We will be more than happy to welcome you once again in our hotel.

10/10 Excellent

Trygve

Stayed 4 nights in Aug 2022
Response from JW on 24 Aug 2022
Dear Trygve, Thank you very much for your recent stay at the R&CH Copernicus Hotel and your kind note. We would be happy to welcome you back in the near future again! With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

Jens

Stayed 3 nights in Aug 2022
Response from Katarzyna Kalicka (FOM) on 11 Aug 2022
Dear Jens, We appreciate your kind feedback and hope to see you soon again.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación y el trato del personal del hotel hacen la diferencia, es definitivamente el mejor lugar para estar en Cracovia.
Stayed 3 nights in Jul 2022
Response from FOM Katarzyna Kalicka on 24 Jul 2022
Dear Mario, Thank you for your feedback. We are delighted you had a nice experience in our historical house. We would be pleased to welcome you back in our hotel in the near future again!

10/10 Excellent

Michael

Stayed 3 nights in Jul 2022
Response from JW on 20 Jul 2022
Dear Michael, Thank you for your recent stay with us. We would be happy to welcome you back in the near future again. Best personal regards from all the Copernicus Team!

10/10 Excellent

Kristin

Stayed 3 nights in Jun 2022
Response from JW on 27 Jun 2022
Dear Kristin, Thank you very much for your kind review, it has been a real pleasure for us to host you. We would be honored to welcome you back in the near future again. With best personal regards, Joanna Wilgierz General Manager

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Property well managed. We’ll be back.
Stayed 3 nights in Jun 2022
Response from JW on 24 Jun 2022
Dear Juan, Thank you for your kind reveiw. We are extemly happy that you enjoyed the stay with us and would be happy to welcome you back in the near future again! We are sending you best regards from all the Copernicus Team! With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

Kenneth

Stayed 3 nights in Jun 2022
Response from JW on 10 Jun 2022
Dear Kenneth, Thank you very much for your recent visit to the R&CH Copernicus Hotel. We all hope to welcome you back soon. With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent, very comfortable room, top quality everything. Id stay there again in a heartbeat. The food was excellent, the pool and spa were great. Its reputation is well deserved.
Stayed 2 nights in May 2022
Response from JW on 10 Jun 2022
Dear Angel, Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back soon. With best regards, Joanna Wilgierz General Manager

10/10 Excellent

Mohamed

Stayed 3 nights in May 2022
Response from Katarzyna Kalicka (FOM) on 8 May 2022
Dear Mohamed, Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back soon.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel.
Stayed 1 night in Feb 2022
Response from JW on 14 Feb 2022
Dear Julia, Thank you for a lovely feedback. We would be happy to welcome you back in the near future again! Happy Valentines and see you at the R&CH in Cracow soon! With best personal regards, Joanna Wilgierz General Manager & Copernicus Team

10/10 Excellent

Kelly A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the most amazing stay I’ve ever had. The service was beyond expectations - Joanna and her staff anticipated every need and desire we could have had. The food, the decor, the comforts.. absolutely 10000/10.
Stayed 2 nights in Dec 2021
Response from JW on 30 Dec 2021
Kelly, You are the best! Thank you:):):) It was our pleasure to host you, we hope that you visit us again in 2022! All the best for the New Year! See you in Cracow soon:) Joanna Wilgierz General Manager & Copernicus Team

10/10 Excellent

joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and charming hotel. Friendly, professional and helpful staff.
Stayed 1 night in Dec 2021
Response from JW on 20 Dec 2021
Dear Joanna, We thank you for your recent stay with us and your kind review. We sincerely hope we will have the pleasure to welcome you at the R&CH Copernicus Hotel in the near future again. Wishing you all the best for upcoming Festive time we remain with our best personal regards, Joanna Wilgierz General Manager & Copernicus Team.

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space was beautiful and extremely well cleaned. The bed and sheets were especially wonderful.
Stayed 2 nights in Oct 2021
Response from JW on 18 Oct 2021
Dear Clint, Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back to the R&CH Copernicus Hotel in the near future again:) With best pesonal regards from Cracow, Joanna Wilgierz & Copernicus Team

10/10 Excellent

Eirik Flengsli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stjernes service og perfekt lokasjon
Fantastisk service fra vi booket, ved ankomst, under oppholdet og til utsjekk. Vi følte oss virkelig ivaretatt og velkomne. Ekte og genuin service. Flott utsikt fra takterrassen hvor du kan nyte en drink eller en matbit med utsikt over slottet. Rommet var nydelig med stort bad og alle fasiliteter du kan forvente. Lokasjon er også perfekt sentralt med gangavstand til det meste. Vi kommer tilbake.
Stayed 1 night in Sep 2021
Response from JW on 14 Sept 2021
Dear Eirik Flengsli, Thank you for your recent stay at the R&CH Copernicus Hotel. Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back soon in Krakow at the Copernicus in the near future again. With best personal regards from all the Copernicus Team, Joanna Wilgierz General Manager

6/10 Okay

Richard

Stayed 3 nights in Aug 2021
Response from JW on 17 Sept 2021
Dear Mr. Richard, We are sorry to read that your stay was not 100% satisfactory, we will do our utmost to make it up to you during your future stay with us. With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The quiet, architecture and service.
Stayed 3 nights in Jul 2021
Response from JW on 13 Aug 2021
Dear Copernicus Guests, Thank you for your kind words. Looking forward to welcoming you back soon. With best regards from Cracow, Joanna Wigierz General Manager

10/10 Excellent

Paul

Stayed 3 nights in Dec 2020
Response from JW on 3 Jan 2021
Dear Mr. Paul, Thank you for your kind review. It has been a real pleasure for us to host you. We wish you all the best in 2021 and we hope to welcome you back in the near future again. Best, Joanna Wilgierz

8/10 Good

Nathja Groth

Stayed 3 nights in Sep 2020
Response from JW on 9 Oct 2020
Dear Ms Groth, Thank you for your recent stay with us. We would be happy to welcome you back at the R&CH Copernicus Hotel in the near future again. With kind regards from historical city of Krakow, Joanna Wilgierz General Manager

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New favourite hotel in Kraków. Historic building but newly renovated and with all amenities you could want. Particularly loved the pool. I went in the early morning for a swim to avoid other people. Breakfast was sensational. Windows with view of castle, street quiet at night as not a lot other people in that area late in evening but still very short distance from all the bars and restaurants. Very romantic if I are going with a sweetie. Will definitely be back.
Stayed 1 night in Jul 2020
Response from Katarzyna Kalicka (FOM) on 20 Jul 2020
Dear Madame, We are truly delighted to read that you enjoyed your experience with us. Thank you for appreciation. We would be happy to welcoming you in our hotel the next time. witch kind regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful!!
A very special experience staying at this magnificent hotel. Staff were very attentive and helpful. A very special holiday in an amazing city.
Stayed 3 nights in Jan 2020
Response from JW on 12 Jun 2020
Dear Jennifer, Thank you very much for your recent stay with us. It was a pleasure to host you. We would be delighted to welcome you in Krakow in the near future again. With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from JW on 14 Mar 2020
Dear Copernicus Guests, It has been a real pleasure for us to host you at the R&CH Copernicus Hotel. We are very happy to receive your kind feedback. We would be delighted to welcome you back in the future again. With kind regards, Joanna Wilgierz General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the historic location and general ambience of the property
Stayed 5 nights in Feb 2020
Response from JW on 6 Mar 2020
Dear Copernicus Guest, Thank you very much for your recent stay at the R&CH Copernicus hotel and your kind feedback. We would be glad to welcome you back in Krakow in the near future again. With kind regards, Joanna Wilgierz Gneral Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at the wonderful Hotel Copernicus and it did not disappoint. The staff are extremely helpful and friendly, always giving us a warm welcome every time we came back into the hotel. The room was spacious and well equipped, and the swimming pool in the cellar, was a welcome relief after a day walking around town. It's definitely worth having a meal at the restaurant, a choice of either a 5,7 or 12 option tasting menu...modern takes on classic Polish dishes. The flavours are amazing! We look forward to our next visit!
Stayed 3 nights in Feb 2020
Response from JW on 14 Feb 2020
Dear Copernicus Guests, THANK YOU for your lovely review. It was our pleasure to serve you. We would be honored to welcome you back in the near future again. With best personal regards, Joanna Wilgierz General Manager