Property amenity

Reviews of Holiday Inn Krakow City Centre, an IHG Hotel

5 out of 5
Holiday Inn Krakow City Centre, an IHG Hotel
Wielopole 4, Kraków, Lesser Poland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 574 out of 1002 reviews" "
Rating 8 - Good. 345 out of 1002 reviews" "
Rating 6 - Okay. 64 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 3 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better then I thought I was going to get
Stayed 3 nights in Mar 2024

10/10 Excellent

colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location excellent staff and great food
Stayed 3 nights in Jan 2024
Response from Anna M. on 26 Jan 2024
Dear Colin,I would like to extend my thanks to you for a positive review about our hotel. I am glad that your stay has been satisfactory and that you could enjoy your time in Holiday Inn Krakow City Centre.Hoping that you will come to book our hotel again in the future.With best regards,

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 4 nights. Easy walk to main square, shopping, cloth hall & restaurants. Easy pick up point for tours. Breakfast is bountiful & can carry you through the day. Staff is hospitable & friendly. Rooms are cleaned
Stayed 4 nights in Dec 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great position away from the main square but only a 6-8 minute walk. Our room was a premier room which was large, clean but the carpet in ours could have done with a refresh. Everything you need including toiletries, kettle and hairdryer. Quiet for a city hotel which was great after a long day. Great place to stay, would definitely recommend and the staff are friendly and helpful so all in all a great choice. Thank you
Stayed 4 nights in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely enjoyed our stay! Staff were courteous and made pur stay wonderful!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room
A fantastic hotel. Large room with a fridge and a kettle. A nice part of town (though slow to get to due to one way streets. And Krakow is really interesting.
Stayed 4 nights in Oct 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. High-quality restaurant.. Spacious room. Bathroom - thin, not soft towels; Dangerous, high tub, slippery shower.
Stayed 4 nights in Oct 2023

8/10 Good

shaul

Stayed 6 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
إقامة جيدة جدًا.
الاقامة كانت رائعة ، الفندق جميل ، الخدمة جيدة جداً ، الغرف نظيفة ، الإفطار جيد جداً ، حيث يتميز الفندق بقربه من المدينة القديمة و هي مركز المدينة .
Stayed 3 nights in Sep 2023

10/10 Excellent

Llewellyn

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good Hotel Location but with really dirty carpets
Everything was really wonderful except being a Premium room the carpets were very dirty you see i went to this same hotel 3 years ago and remebered very well that these were the same carpets that they had 3 yers ago other than this everything else was really good you need to tell them to replace the carpets as it was dirty and had a lot of stains in it.
Stayed 3 nights in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
location good
Stayed 4 nights in Jul 2023

10/10 Excellent

Jozef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and very professional. Also: The hotel is very close to the Krakow Old Town.
Stayed 1 night in Jul 2023

10/10 Excellent

tomasz

Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with nice large rooms. The best part though was the staff. They were helpful and friendly. We loved out stay there.
Stayed 1 night in May 2023

10/10 Excellent

Arie

Stayed 6 nights in Jun 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and comfortable, and staff efficient
Stayed 2 nights in Jun 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, no issues from start to finish. Stopped here for 4 nights.
Stayed 4 nights in Jun 2023

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and the rooms were a great size. The location was perfect for walking to the old town square. Would highly recommend this hotel.
Stayed 5 nights in Jun 2023

10/10 Excellent

andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
James stag
Loved Krakcow, had a amazing stag w/e
Stayed 2 nights in May 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Peter

Travelled with family
Ok hotel, great location, definitely not 5 star property. Good breakfast, friendly staff.
Stayed 4 nights in May 2023

10/10 Excellent

David

Stayed 4 nights in May 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in May 2023

10/10 Excellent

Michele, Berlin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great! The hotel was clean and safe. The staff were very helpful. The suggested things to do and places to eat. The location was convenient and we could easily walk to major attractions. The breakfast was very good.
Stayed 2 nights in Apr 2023

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Holiday in, lovely room and great service .
Stayed 2 nights in Apr 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albert at the front desk was AWESOME to accommodate us with everything we asked for. Great service.
Stayed 3 nights in Apr 2023

8/10 Good

Anandhi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

WALLACE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Olga, Lima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice but no AC
Comfortable and clean, updated rooms. Unfortunately, everytime we stay there (and we have stayed many times over the past four years because it is conveniently located to old town) the air condition in the rooms does not work. Not once have we been able to cool the room and have a comfortable temperature. We tried opening the windows but then you have to compete with the ambient street noise which keeps us awake at night. After this last stay we have decided to find another hotel with air conditioning that works.
Stayed 1 night in Mar 2023

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff. Would recommend
Stayed 3 nights in Feb 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

10/10 Excellent

Dmytro

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel and service!
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with perfect location
Stayed 3 nights in Dec 2022

10/10 Excellent

Orit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is pleasant and clean, the room is large, the location is excellent and the breakfast is excellent
Stayed 3 nights in Dec 2022

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
5 night stay
The stay was excellent with a few exceptions detailed below. I asked at reception in the evening for sachets of decaff coffee - told they had none and that I should ask at the bar. Got a straightforward no from there which meant no coffee until room serviced the next day - no notepad or pen in the room so had to write a note on the coaster!! On our 2nd last night no coffee replaced so none for our final morning☹️ Chipped red wine glass provided in bar and when replaced, after wine had been poured and not noticed, told there were only white wine glasses available. Bar was not busy at the time. Excellent breakfast with plenty of choice.
Stayed 5 nights in Nov 2022

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice
Room and facilities were immaculate; excellent breakfast spread; friendly staff; convenient lobby bar/restaurant; just blocks to Old Town; lively neighborhood with numerous restaurants and convenience stores; would definitely stay again.
Stayed 7 nights in Nov 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a secure hotel. The staff was courteous and it was close to a lot of things. The television worked well and there were lots of TV channels. The internet also worked well. The elevator system ensured that you could only get off the elevator at your designated floor.

10/10 Excellent

Kenneth

10/10 Excellent

George

Stayed 2 nights in Oct 2022

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, room comfort
A Bit Bland
The location of the hotel is good and although it was nice for a 5 star it was a bit bland, there was certainly no wow factor
Stayed 4 nights in Oct 2022

10/10 Excellent

Patrick, Beausejour

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We received an upgrade as I am a rewards member. This was offered by the staff , a very pleasant surprise.
Stayed 1 night in Sep 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Holiday Inn Krakow on 16 Aug 2022
Thank you for your assessment

10/10 Excellent

tina

Stayed 2 nights in Jul 2022
Response from Holiday Inn Krakow on 16 Aug 2022
Thank you for your opinion

10/10 Excellent

Britton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, convenient locations and delicious breakfast!
Stayed 4 nights in Jul 2022
Response from Holiday Inn Krakow on 16 Aug 2022
Thank you for your opinion

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really exceptional. Close to the square and pick up for tours. The bed was so comfortable and breakfast was great! As an American that comes to Poland often, this is a great place to stay!
Stayed 1 night in Jul 2022
Response from Holiday Inn Krakow on 16 Aug 2022
Thank you for your opinion