Exterior

Reviews of Best Western Plus Krakow Old Town

3 out of 5
Best Western Plus Krakow Old Town
Sw. Gertrudy Street 6, Kraków, Lesser Poland

Reviews

8.6

Excellent

Rating 10 - Excellent. 390 out of 1001 reviews" "
Rating 8 - Good. 476 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location located within 10 minute to the main square and the jewish quarter
Stayed 5 nights in Mar 2024

10/10 Excellent

KATHLEEN ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Deborah

Stayed 3 nights in Feb 2024

10/10 Excellent

Carla

Stayed 2 nights in Dec 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rafael was so pleasant and help only downside we didn’t have breakfast one day as too busy
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, helpful staff, nice room, good breakfast and evening meals. Nice hotel would stay there again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

TERESA E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Anna Stefańczyk - Hotel Manager on 22 Nov 2023
Dziękujemy za wybór naszego hotelu i pozytywną opinię. Zapraszamy do ponownej wizyty w Krakowie. Serdecznie pozdrawiamy

10/10 Excellent

Janie

Stayed 3 nights in Nov 2023
Response from Anna Stefańczyk - Hotel Manager on 22 Nov 2023
Thank you for choosing our hotel and your positive opinion. We invite you to visit Krakow again. Warm greetings

8/10 Good

Sergii

Liked: Cleanliness, staff & service, property conditions & facilities
Too small shower cabin.
Stayed 2 nights in Oct 2023
Response from Anna Stefańczyk - Hotel Manager on 31 Oct 2023
Thank you very much for your opinion, best regards and we recommend our hotel for the future!

6/10 Okay

Nigel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, spacious and modern but decor could be considered to be an acquired taste. The booking was for a double room but bed was 2 singles pushed together with separate single duvets. We arrived early evening so decided to use hotel restaurant for dinner and the receptionist advised we didnt need to reserve a table. However after going to our room to unpack, we arrived to find the restaurant full so went back and ordered room service. The chef said it would be an hour as there was a party of 60 in, which the receptionist failed to tell us. Fortunately we only wanted a burger and a drink and the chef very kindly brought it to our room within 20 minutes so can't fault the chef. The burger was delicious! Good variety of food for breakfast to suit all tastes. Great location opposite park and within 10 minutes walk to main square.
Stayed 4 nights in Oct 2023
Response from Anna Stefańczyk - Hotel Manager on 23 Oct 2023
Thank you for choosing our hotel and your opinion. All valuable comments have been forwarded to the appropriate departments, we will try to correct any shortcomings as soon as possible. We invite you to visit Krakow again. Warm greetings

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for Old Town Krakow
Really nice hotel with friendly and helpful staff in a great location, just 15 minute walk from the main train station and less than 10 minutes to the market square.
Stayed 3 nights in Oct 2023
Response from Anna Stefańczyk - Hotel Manager on 23 Oct 2023
Thank you very much for your positive opinion. Such words are extremely important to us and motivate us to work. We encourage you to visit again. Best regards!

8/10 Good

Colin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location for us, Very close to the town square, castle and the pick-up for our Auschwitz tour. It was quiet throughout the night, and served a very good breakfast. Friendly staff.
Stayed 3 nights in Sep 2023
Response from Anna Stefańczyk - Hotel Manager on 16 Oct 2023
We are glad that you enjoyed your stay at our hotel. We try very hard to ensure that every stage of their stay with us is pure pleasure for our guests. Thanks to you, we have a chance to develop further. We invite you to visit again!

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Conveniently situated. Comfortable rooms. Lovely breakfast. Staff very friendly and helpful. Handrails would help on the entrance steps for the less mobile.
Stayed 2 nights in Sep 2023
Response from Anna Stefańczyk - Hotel Manager on 20 Sept 2023
Thank you for choosing our hotel and positive opinion. We invite you to visit Krakow again. Warm greetings

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel overview
Excellent hotel which is centrally situated with short walks to the castle and main square. Staff were very helpful and breakfast was great. Highly recommended staying at this hotel
Stayed 4 nights in Sep 2023
Response from Anna Stefańczyk - Hotel Manager on 20 Sept 2023
Mr. Kevin, thank you very much for your positive opinion. Such words are extremely important to us and motivate us to work. We encourage you to visit again. Best regards!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Anna Stefańczyk - Hotel Manager on 20 Sept 2023
Thank you very much, best regards and we recommend our hotel for the future!

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Perfect in Every Way
We started off with a smile due to the amazing location between Old Town and the Jewish Quarter with a tram stop outside the door. The staff was very knowledgeable and helpful with directions and suggestions. Breakfast choices varied daily and there was something for everyone.
Stayed 5 nights in Aug 2023
Response from Anna Stefańczyk - Hotel Manager on 20 Sept 2023
Mrs. Amy, thank you for your positive opinion. Our goal is, above all, guest satisfaction, which is why we focus on the highest standards of service. We are glad that you appreciate the work of our employees. Come visit us again!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in he centre of Krakow. Very clean with friendly staff. Lots of shops, cafes and restaurants nearby plus the main square is a 5 minute walk. There is a tram stop right outside the hotel. The breakfast was a buffet style with plenty of options for everyone. Rooms were HUGE.
Stayed 5 nights in Jul 2023

10/10 Excellent

Scott Campbell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a short walk from the main square and also the front desk team were very welcoming.
Stayed 4 nights in Jul 2023
Response from Anna Stefańczyk - Hotel Manager on 20 Sept 2023
Thank you very much, best regards and we recommend our hotel for the future!

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy to stay
Very clean and nice hotel, close to everything you like to visit in Old town
Stayed 1 night in Jun 2023

10/10 Excellent

Jozef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, profesional friendly staff, very clean, parking place.
Stayed 1 night in Jun 2023

8/10 Good

Erlend

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Peter

Travelled with family
Stayed 2 nights in May 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great just some of the rooms facing the street are a bit noisy at night Other than that really friendly people and great overall
Stayed 3 nights in May 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel nice and clean, however don't accept room 324 as it more like a conservatory room, woke every morning before 6am due to light coming in, as ceiling blinds not great. Would definitely stay here again in another room
Stayed 4 nights in Apr 2023

10/10 Excellent

Amber

Stayed 3 nights in Mar 2023

8/10 Good

tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Nice comfortable stay
Stayed 4 nights in Mar 2023

8/10 Good

tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice hotel, good breakfast
Stayed 4 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A super 5 night break, feeling refreshed.
5 nights just the right amount of time explore the town and surrounding area. All main tourist attractions a short walk from hotel. Old town, castle,dragon,river Jewish quarter and ghetto. Etc. And slightly further out the salt mines and Auschwitz. Old town has plenty of places to eat. Hotel clean and tidy. Breakfasts varied and tasty. Coffee vending machine a bit slow. Didn't try the trams but seemed very accessible and paypoints near. Would I recommend and stay again? Yes. Use the internet based app, for taxis. keeps pricing clear.
Stayed 5 nights in Mar 2023

8/10 Good

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is ideal for a Kracow visit, its located 4 minutes from the beautiful main square, with shops restaurants everywhere, the tram stops virtually outside, also its about 13 minutes walk to the Jewish old town. The hotel rooms are quite small, and the foyer only has room for 4 chairs, the bar area is also small, but in all we did have a fabulous time, the rooms are cleaned everyday and everyone was friendly and helpful.
Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Good location, friendly bar man. Hotel rooms are awful and feels like a hostel. You get 1 pillow and a single quilt on a double bed. Air con doesn’t work and the bed was awful. Reception staff not friendly at all
Stayed 1 night in Feb 2023

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean and modern hotel. Rooms to the front quite noisy due to trams running past hotel 24 hours a day. Rooms very small but excellent breakfast and great location.
Stayed 3 nights in Feb 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all round - would happily book there again
Stayed 2 nights in Jan 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
We stayed for 3 nights in this hotel. The staff are fantastic and so helpful. The cleaning of the rooms was unbelievable, everyday the rooms was left immaculate. We added on the breakfast to our stay and it was delicious, fresh fruit, cakes, cooked breakfast, cheeses and meats. Me and my partner are vegetarian and had no problem eating a massive breakfast. The location was just spot on! It’s a short walk into the town square, we was picked up round the corner (3min walk) for the Auschwitz tour and we walked about 20-30mins to Schindlers factory which on the way you pass the Jewish quarter. I have no complaints about this hotel at all.
Stayed 3 nights in Jan 2023

10/10 Excellent

Kristian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated within walking distance of the train station and Old Town Square which was excllent. Seemless booking and check-in.
Stayed 3 nights in Jan 2023
Response from manager on 11 Jan 2023
Dear Guest, Thank you very much for choosing to stay with us and for your kind review. We are so happy that you enjoyed your stay with us. We hope to see you again in the near future. All the best Iwona Sulikowska Hotel Manager

6/10 Okay

Livia

Travelled with group
Disliked: Room comfort
We had a premium room booked, however the room we stayed in was not premium. Was small and cramped, with about 20cm between beds and walls, and a half shower cabin in size too, with no space to shower without banging elbows into glass. Beds uncomfortable - crappy matress on the twin beds which kept on rolling off the bed and creasing. Hotel is well positioned for old town center and other attractions. If you are on the road side, you’ll hear the street noise and the tram. Decent but not too varied breakfast.
Stayed 3 nights in Dec 2022
Response from manager on 11 Jan 2023
Dear Guest, Thank you for choosing and staying in our hotel. We are very sorry that we did not meet your expectations. As a 3-star hotel, we strive to provide the best services and standard. Thank you for all the comments that we will analyze and draw the appropriate conclusions. We apologize for any inconvenience during your stay. With best regards Iwona Sulikowska Front Desk Manager

10/10 Excellent

Vladimir, San Francisco

8/10 Good

AMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but som problem
Overall hotel is nice in a good location quiet the stuff is OK there is a problem dude elevator doesn’t stop really in the level and you have to go up or down few stairs which was a problem for me as a handicap shuttle there’s not really shuttle the older a taxi for me which I have to pay Breakfast was nice and rich.
Stayed 2 nights in Nov 2022
Response from manager on 11 Jan 2023
Dear Guest, Thank you very much for choosing to stay with us and for your kind review. We are so happy that you enjoyed your stay with us. We hope to see you again in the near future. All the best Iwona Sulikowska Hotel Manager

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, helpful staff, lovely breakfast!
Stayed 3 nights in Nov 2022
Response from manager on 11 Jan 2023
Dear Guest, Thank you very much for such a high rating and very kind review. We are so happy that you enjoyed your stay with us. We hope that this is not your last visit in Krakow and of course in our hotel. Hoping to see you again soon! Iwona Sulikowska Hotel Manager

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. They could not have been nicer.
Stayed 2 nights in Oct 2022
Response from manager on 11 Jan 2023
Dear Guest, What a pleasure to read such a nice review and we are so happy that you enjoyed your stay with us. Of course, we are counting on your next visit, there are still many interesting places to see in our beautiful Krakow. All the best Iwona Sulikowska Hotel Front Office Manager

4/10 Poor

Coralie

Stayed 1 night in Sep 2022
Response from manager on 11 Jan 2023
Dear Guest, Thank you for choosing and staying in our hotel. We are very sorry that we did not meet your all expectations. As a 3-star hotel, we strive to provide the best services and standard. We hope to see you again! With best regards Iwona Sulikowska Front Desk Manager

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant enough place, with a rather craped bathroom and an alarming nlack, white and pink decor. Excellent location, although the photo disguises the main road right by the front door. Very goodbreakfast.
Stayed 3 nights in Sep 2022
Response from manager on 11 Jan 2023
Dear Guest, Thank you very much for such a high rating . We are so happy that you enjoyed your stay with us. We hope that this is not your last visit in Krakow and of course in our hotel. Hoping to see you again soon! Iwona Sulikowska HotelFront Office Manager

4/10 Poor

THERESA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy travelers
Hotel is definitely not worth the money. Elevator did not work, breakfast was terrible.
Stayed 2 nights in Jul 2022
Response from manager on 22 Aug 2022
Dear Guest, Thank you for choosing and staying in our hotel. We are very sorry that we did not meet your expectations. As a 3-star hotel, we strive to provide the best services and standard. Thank you for all the comments that we will analyze and draw the appropriate conclusions. We apologize for any inconvenience during your stay. With best regards Iwona Sulikowska Front Office Manager

10/10 Excellent

Ghiscard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the middle of everything! Short walks to bars, restaurants, nightlife etc. Very clean, great staff, food, etc. Thank you for the awesome hospitality!
Stayed 4 nights in Jul 2022
Response from manager on 22 Aug 2022
Dear Guest, Thank you very much for your very kind review. I am pleased to hear that you found our location to your liking. We are glad that our staff and service met your expectations. We look forward to welcoming you back to us in the near future. All the best Iwona Sulikowska Front Office Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,really nice hotel and fantastic staff who are very helpful and friendly
Stayed 4 nights in Jul 2022
Response from manager on 22 Aug 2022
Dear Guest, We are very pleased to read such positive comments and we are happy that your stay was so successful. We are already waiting for your next visit! Thank you and take care, Iwona SulikowskaFront Office Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location
Stayed 3 nights in Jun 2022
Response from manager on 9 Jul 2022
Dear Guest, We are very pleased to read such positive comments and we are happy that your stay was so successful. We are already waiting for your next visit! Thank you and take care, Iwona Sulikowska Front Desk Manager

10/10 Excellent

Adam

Stayed 1 night in Jun 2022
Response from manager on 11 Jan 2023
Dear Guest, Thank you very much for such a high rating and very kind review. We are so happy that you enjoyed your stay with us. We hope that this is not your last visit in Krakow and of course in our hotel. Hoping to see you again soon! Iwona Sulikowska Hotel Manager

8/10 Good

Cristobal

Stayed 2 nights in May 2022
Response from manager on 9 Jul 2022
Dear Guest, Thank you very much for choosing to stay with us and for your kind review. We are so happy that you enjoyed your stay with us. We hope to see you again in the near future. All the best Iwona Sulikowska Front Desk Manager