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Reviews of Phi Phi Arboreal Resort

3.5 out of 5
Phi Phi Arboreal Resort
125/148 Moo 7, Ao-Nang, Muang, Ko Phi Phi, Krabi

Reviews

6.8
Rating 10 - Excellent. 35 out of 183 reviews" "
Rating 8 - Good. 53 out of 183 reviews" "
Rating 6 - Okay. 51 out of 183 reviews" "
Rating 4 - Poor. 26 out of 183 reviews" "
Rating 2 - Terrible. 18 out of 183 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Michele

Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for people who love great views and a lot less noisy than down in the village.however if you don’t like stairs you may want to avoid this one. Otherwise a great place for o stay
Stayed 1 night in Jan 2024

10/10 Excellent

Sasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Outstanding service. Lovely accommodation
Stayed 4 nights in Feb 2024

6/10 Okay

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jonathan

Disliked: Staff & service, property conditions & facilities
Poor customer service/horrible attitude!
I walked out at Check in! The hotel front desk staff was so rude to me - I left. Horrible attitude. Ruined my experience at Phi Phi
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

180 stair steps are a hassle, pathetic shower
This hotel was disappointing. I was hoping for a luxury hotel with a breathtaking view. We stayed in the D400 group of rooms, very high up. The view was not very interesting, but it did mean we had to climb the 110 steps up from town to the hotel, and then another 70 to our room, every time we wanted to go to our room. The climb was bearable, at least when we weren't carrying the suitcase. But I'd have to say the worst part of our experience was the shower. It producted barely enough water to wash off soap. Overall, it was not worth the money. I also stayed at Phi Phi The Beach Resort, which was much nicer and offered us rides up to our view room, any time we wanted.
Stayed 3 nights in Mar 2023

2/10 Terrible

Tyler

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The design, cleanliness and atmosphere of the room and property are not as advertised. Stained and dirty sheets, wifi inoperable, several people who showed up couldn’t believe the hike you had to take to even get to the property. FYI, it’s exhausting. It’s overpriced in my opinion and I would not recommend this property. A complete and total scam.
Stayed 5 nights in Nov 2022

4/10 Poor

Elena

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are so friendly and helpful however the room is very dirty, had hairs in the bed and tiny bugs everywhere the water was yellow from the shower and taps, good location though for the view points of phi phi.
Stayed 1 night in Nov 2022

6/10 Okay

Mohammad

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

8/10 Good

Ian

Stayed 3 nights in Feb 2022

10/10 Excellent

Chris, Panama City Beach, FL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Porperty was perfect, we got the perfect view of the entire island. The only word of caution I would give is that its pretty high up the hill, so wise to be in decent shape. They have a guy at the pier with the hotels sign that will take all your luggage up (which is amazing because it would have been even harder with luggage.) When you get to the spot of the hotel before you have to start walking up, there will be other porters (helpers) there to take your luggage up. Good Breakfast, aircon was nice. Went with about 5 friends on holiday, waking up to the view off your balcony of this hotel is amazing.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Would recommend.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It's a pretty nice place. I was quite happy with the apartment and service.
Stayed 13 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prior to booking this room I had no expectation but in the end I am really glad I was able to stay here. I booked a deluxe room w/ sea view (this is worth it). When you arrive to the island, there will be someone from this hotel there holding a sign to bring you to their hotel. Keep in mind that this hotel is really high up in the mountain, to get there you have to walk and climb the steps (800 or so steps), and that is why they send someone there to carry your luggage up and all you have to do is CARRY YOURSElf. Once up to my room and out of breathe, beware of the mosquitoes bc well... you’re surrounded by trees and water , it’s common so bring mos. repellent. Every morning waking up here was beautiful, and the steps keep me healthy (I was actually surprise I made it up the other night drunk from the beach party nearby -10 mins walk ) A really good thing is that this place is 2/3 the way from the island “view point” where you can see the whole island, so if you hike up view point you can stop by your room for a water break and continue. I like the fact that I was easily able to hike up to view point from my room for sunrise and it was so much less effort, people who I saw hiking up from the starting point were out of breathe. Over all , I really do like this place, beautiful view, hot water, clean room, cool ac , and free cardio. :)
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are the best, really nice and friendly and nothing was too much for them.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great views, a little out of the way. Facilities were ok.
Stayed 2 nights in Sep 2019

10/10 Excellent

Ruchi Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Aircon for the room was down. Took more than 30 mins to troubleshoot before we had to switch to another room. The other room had dusty floor which needs to be wiped. During checking out on 26 Mar, the lady at the reception advised us to depart at 1pm for the 2pm ferry. When we returned to collect our bags after lunch, she told us we need to pay someone to carry the bags as the porter for the resort had left at 12.45pm. We would have return at 12.45 if this was made known. Good view of the bays as it is almost halfway to the viewpoint. Porter available when we arrived at the pier as it is a 15mins walk and up a flight of long stairs.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
So many steps. Everyday we go two or three times more than 250 steps to our room.
Stayed 3 nights in Feb 2019

6/10 Okay

SamthuLe, Usa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
View was spectacular. Room was disappointing. Not very attractive and clean. The air condition was never able to get super cold.
Stayed 2 nights in Jan 2019

6/10 Okay

Eshan

Stayed 5 nights in Dec 2018

2/10 Terrible

Verified traveller

Cheap and very basic.
The location is not very convenient at all. To get to the hotel one has to walk up towards the lookout point up a very long snd steep set of stairs. Fortunately, they have staff to carry your bags for this. The rooms are very basic, the bed was not very comfortable and the shower presssure was very low, even with the tap turned to full. There is an outdoor nightclub nearby that plays very loud music which can be heard in the rooms until late at night and will disturb all but the heaviest of sleepers. The hotel wifi does not work for n the rooms are all. The price per night was quite cheap, but the adage ‘you get what you pay for’ is certainly accurate in this instance. I only spent one night at this hotel and would not stay there again.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property at the end of the beach. Excellent staff, food and surroundings.
Stayed 2 nights in Aug 2018

6/10 Okay

Chandan

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting. A hostel would've been better.
I have never stayed at a place so filthy as this one. Bathroom had black mold all around and bugs everywhere. Rooms where dirty and nasty. The only good thing to say was the view from the room. A hotel would've been 100 times better!!
Stayed 3 nights in Jun 2018

10/10 Excellent

Wannisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
I found 2 cockroaches and a bit dust there but the others were clean. In the morning, the family of monkey came to say 'morning', they're so nice. Overall great
Stayed 3 nights in Jun 2018

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Phi Phi
Lovely hotel, staff are very friendly. Great views from the room - worth the climb up all the steps! Would stay again.
Response from Phi Phi Arboreal Team on 19 Apr 2018
Dear Hannah, Thank you very much for your stayed with us and we are appreciate for your comments. Looking forwards to welcome you in the future. kind Regards, Phi Phi Arboreal Resort.

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stairway to Heaven
I loved this place, for everything including Staff and Views Unfortunately the place was not clean on our arrival, and we had to complain at reception The owner was unavailable because they live in Bangkok, they leave the staff in charge. After some pressure the Receptionist, who did a really great job of getting the rooms cleaned to a good standard then faced the problem of the water turning Black, but she did well to help recover this and did a great job overall Be warned there are a lot of steps to climb to get to the hotel, over 100
Response from Phi Phi Arboreal Team on 19 Apr 2018
Dear Paul , Thank you for your stayed with us. We are very sorry about the problem, we try to solving the problem and thank you for understand us. Looking forwards to welcome you in the future. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

2/10 Terrible

Yousef

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Bad experience altogether. 300 steep steps to get to the room, my mother almost died every time we returned to the room. Also, once you get there they let you know checkout is 7am- absurd. Breakfast was horrible, no healthy options, taste was bad. Also they helped us get the bags up the mountain to the room, but then leaving they asked us to wait 30 minutes for someone to be available to help take our bags back down the 300 steps. The room took forever to get cool- old air conditioning.
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service
Decent hotel with view.
We chose this hotel as we didn’t want to hear the music on phi phi until 2 am. Unfortunately you can still hear a faint beat. But with the ac on and ear plugs it was ok. It’s a bit of a hike from the pier but not nearly as bad as some reviews make it sound.
Stayed 2 nights in Jan 2018
Response from BO (Front Desk) on 30 Jan 2018
Dear Guests , Thank you for your stayed with us and we are appreciate for your comments. Looking forwards to welcome you again and again. Kind Regards, Phi Phi Arboreal Resort.

10/10 Excellent

Milka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, stunning view, friendly staff
We stayed for 7 nights and everything was great. Location was excellent (away from the noise) room was clean, air conditioned with a balcony and a stunning view. One thing to consider is that there are a few steps to climb to get to the hotel, so if for any reason that would be a problem then maybe consider another place to stay. Staff were very friendly and helpful. Food was also good, there was plenty of choice. One not so great thing was that WiFi was available only in the lobby and tv was fuzzy, but that’s not why you go to phi phi, right We really enjoyed our stay and would definitely go back.
Stayed 7 nights in Dec 2017
Response from Arboreal Team on 9 Jan 2018
Dear Milka, Thank you very much for your stayed with us. Your comments is very important for us. Looking forwards to welcome you again and again.

2/10 Terrible

Stephane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beds are full od bed bugs...
Stayed 2 nights in Dec 2017
Dear Stephane, Thank you for your stayed with us but we are very sorry to hear this , We are trying to fixed this problem and thank you for your comments. Looking forwards to welcome you in the future. Yours Sincerely, Phi Phi Arboreal Resort

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
View was nice but the breakfast was aweful
Stayed 3 nights in Dec 2017
Dear James, Thank you for your stayed with Phi Phi Arboreal Resort. We are very sorry to hear that we worked hard but thank you for your feedback. We are hope to welcome you again and again. Best Regards, Phi Phi Arboreal Resort.

8/10 Good

Walber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good i recomend!
Stayed 3 nights in Nov 2017
Dear Walber, Thank you very much for your stayed with us. We are very appreciate your comments very important for us. Looking forwards to welcome you again and again. Best Regards, Phi Phi Arboreal Resort.

6/10 Okay

Kyle

Liked: Staff & service
Stayed 2 nights in Nov 2017
Dear Kyle, We would like to say thank you for your stayed with us. Looking forwards to welcome you again and again. Best Regards, Phi Phi Arboreal Resort.

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a nice hotel but view quite nice
Not a very nice hotel
Stayed 2 nights in Nov 2017
Dear Julie, Thank you very much for your stayed with us. Your comments is very important for us. We hope to having the opportunity to welcome you again. Best Regards, Phi Phi Arboreal Resort.

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Amazing view from hotel, alot of steps to get to it though, very hard on a hot day. Staff were really nice and friendly couldnt do enough for you. Shower wasnt overly warm. Monkeys jump on the roof in a morning which we thought was pretty cool to watch but obviously not for everyone.
Stayed 2 nights in Oct 2017
Dear Rose, Thank you for your stayed with us and we are very glad to hear that you happy when you were here. We are hope to have the opportunity to welcome again. Best Regards, Phi Phi Arboreal Resort.

6/10 Okay

Catherine

Liked: Room comfort
Nice view of island but rooms little outdated.
This hotel is pretty out dated but is cheap and cheerful, so get what you pay for. The hotel is situated at the top of a hill, pretty much at the view point on the island, so it has a great view but wouldn't recommend if you struggle with steps.
Stayed 2 nights in Sep 2017

10/10 Excellent

Annalise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location, spectacular views! Service was great, Bo is the friendliest lady ever ! Phi phi is a wonderful beautiful island, I would absolutely come back.
Stayed 3 nights in Aug 2017

6/10 Okay

Molly B, Grand Rapids, MI

Liked: Cleanliness, staff & service, room comfort
wonderful views!!
Very nice hotel for the price. you have to climb a lot of steps to get up to it, so if you're not physically fit it may not be the best choice for you. we couldn't get wifi in our room, but it worked in the lobby. the staff was very pleasant and very helpful.
Stayed 2 nights in Jul 2017
Response from Arboreal Team on 22 Jul 2017
Thank you very much for your stayed with us and we are looking forwards to having the opportunity to welcoming you in the future. Best Regards,

8/10 Good

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views and Amazing Staff
Stayed here for three guys and have have no complaints. Room is clean, and tidy with minibar which is reasonably priced. Staff on arrival are great, and amazing throughout, polite and attentive. Hotel has a lot of stairs, around 100 and can be steep at times, however it when you reached the hotel the views are amazing. Would recommend to all and would return.
Stayed 3 nights in Jul 2017
Thank you very much for your stayed with us and we are looking forwards to having the opportunity to welcoming you in the future. Best Regards, Arboreal Team

4/10 Poor

Rabib, Alberta, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but terrible staff and customer service
If you're the owner and reading this, change your front desk staff asap please. The lady was very rude to us and on the day of check out she sent staff to go and barge into our rooms without knocking at 9am!!! My sister was changing and a male staff just walked in. Instead of apologizing and running out, the first thing he did is pointed to my sister a sign saying check out check out. Even on the first day, there was no one to receive us from the pier. We hauled our luggage all the way. That same lady in the front just blamed me for not seeing them instead of apologizing first. She didn't even know the way to the beach and pointed me to where the pier was whereas the beach was only a less than 10min walk..
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Above It All
Beautiful views from our balcony and reception area. The room was a little small and the bathroom needs updating. Would recommend, but feel the Aboreal Resort could use a little sprucing up.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
The hotel is situated on hilltop close to one of the viewpoints and you can see the northern bay and southern bay from your balcony. The view is breathtaking and my panorama shot will not capture that. They have staff helping you to carry your luggage up to the hotel from the pier. No complaints from me.

8/10 Good

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
be in shape - LOTS of stairs
Considering this Island has no motorized transportation, the service for this hotel was great - they met us at the pier, hauled our suitcases to the street by the hotel and then the staff hauled them up the 160 stairs to out hotel room for us as well as down back to the pier when we checked out - beautiful view from our balcony of both beaches but waayyyy toooo many stairs to do a few times each day especially in the afternoon when it is incredibly hot out. A great experience with the visiting monkeys on the balcony around dinner time - really neat as they visit right on the balcony but can be aggressive too - be aware - the rooms appear quite old hence the bathrooms could be updated - smelly old grout around the tiles in bathroom - not very fresh at all - beautiful view though and had great coffee maker,etc in the room so you can enjoy your morning coffee right from the balcony.

10/10 Excellent

Vojtech

Liked: Cleanliness, staff & service, room comfort
Amazing view
All is good. The stairs are barable for 2 days stay, for more than that you will start to hate going up. Otherwise the view is amazing, you see the entire island. The music is really loud all over the island in the evening till 3. Get a sound proofed room otherwise most hotels will be like that. We brought ear bids so that have done the job for us Staff was great.

10/10 Excellent

Zoro, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view,people,room,food....
Grate Holiday in general Nice peaceful place with grate view and helpful honest people delicious food and touch with nature.

2/10 Terrible

Allie, Vancouver, BC

Disliked: Cleanliness, property conditions & facilities, room comfort
BED BUGS AND DISGUSTING ROOM
The mattress looked disgusting and the room looked nothing like the photos, found a used q-tip under the sink so it seemed like it wasn't cleaned thoroughly, boyfriend and I both got violently sick from awful bed bug bites and ruined the rest of our vacation. NOT WORTH STAYING AT.