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Reviews of Dream Valley Resort Tonsai Beach

3 out of 5
Dream Valley Resort Tonsai Beach
86/8 Moo2, Aonang ,Muang, Tonsai Bay, Krabi, Krabi

Reviews

7.0

Good

Rating 10 - Excellent. 41 out of 196 reviews" "
Rating 8 - Good. 68 out of 196 reviews" "
Rating 6 - Okay. 46 out of 196 reviews" "
Rating 4 - Poor. 26 out of 196 reviews" "
Rating 2 - Terrible. 15 out of 196 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Jenny

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
On the website, it wasn’t mentioned that this property is actually on an island. You need to take a boat there and back. Which of course costs. If you wait, for hours at times, It will be cheaper, as the more in a boat the cheaper it is. Otherwise full coast and no waiting. There isn’t anything to do on the island. Unless you’re a rock climber, lots of that. The beach is average. Hotel was nice, with a nice pool. No electricity for certain hours during the day. We cancelled our 7 day visit and went to the main land.
Stayed 7 nights in Jan 2024

10/10 Excellent

Bessie

Stayed 4 nights in Jan 2024

6/10 Okay

Johnathan

8/10 Good

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place would definitely come back to stay.
Beautiful hotel, lovely surroundings, Fatima on reception, was exceptional with her help.
Stayed 3 nights in Feb 2020

4/10 Poor

Henrik

Disliked: Cleanliness, staff & service, property conditions & facilities
Nightmare Valley Resort
I’ve travelled all over and can deal with flaws and things being simple. For this “resort” I’m not sure where to start. Pictures online looks amazing but be ready to be disappointed. Forget the list of amenities and services listed. There is no pool bar, no airport shuttle, dirty pool is falling apart and pieces of glass tile is everywhere, electricity is off between 10-5pm, WiFi is the worst and going anywhere means climbing 3ft walls and a 15m steep hike through the woods, alt during low tide wading waist high around the rocks. I hate making decisions based on a faulty listing. Just edit your description and list of services! Forget handicap accessibility. Room numbers and lights on paths and stairways are missing so it’s a constant navigating in the dark trying to find your way or trying not to fall in the steep stairs. The first room we were given had spiderwebs all over, a fridge from hell, weird open holes with brown yuck, electric wiring loose and exposed in the bathroom, cigarette burns on already yellow sheets and the main treat was rats had chewed open holes so they could just waltz into your room and stuff. Opening the closet they fled back into the walls. When I argued I can deal with a lot but I am not sleeping with rats they said I can pay to be upgraded. After making the case this is not my problem and I shouldn’t have to pay to stay during these conditions they eventually gave us a nicer room that was clean.
Stayed 3 nights in Jan 2020

6/10 Okay

Søren

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing, however its very secluded and to get there its a lot of work, but once you are in the area, it shouldn't be much issue. Great staff overall, and great perks, a big swimming pool, a few restaurants and convenience stores nearby. Just what you need for a good vacation.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It was good for the area. The wifi is terrible, really bad and annoying as it goes on and off every couple of minutes.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Reception staff were very nice and helpful. The cleaning staff seemed to slack off a bit the longer we were there.
Stayed 11 nights in Dec 2019

2/10 Terrible

Maurice

Disliked: Room comfort
Disappointed
Where do I begin? Initially we were happy in our bungalow. Day 2 the toilet goes out. Informed front desk and carry on with our day. Come back from our day around 5, and our toilet still hasn’t been fixed. Speak with front desk, again, and they say someone will be coming by. Another 2 hours goes by and still nothing. Speak with front desk AGAIN and they tell us he left for the day and he told them to put us in another room. They didn’t tell us we were going to be moved until we had to ask for the third time about our toilet. The new room was awful and covered in ants, so we had to stay in our broken toilet room until The next day. Next the AC unit goes out and we talk to front desk again, and tells us room 415 always has problems. So why put guests in there to begin with then? Next we get moved to a room with twin beds, another head scratching move. We have to ask to be moved to a room with a full size bed. AM front desk gal has attitude and is condescending about the whole situation, so it just felt awkward and uncomfortable the last 3 nights there. Lastly no one came to clean both of ours room the entire time. 5 days and no new towels and sheets. The only positive feedback I have is the pool is nice and the gal working at night is professional and polite. -notes WiFi only works in pool and front desk area Electricity is Off from 10am to 5pm everyday
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice stay
Very nice accommodations and facilities. Room had a broken window which let some AC air out, but impact was minimal. Tonsai beach was nearby and great vibe.
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of nowhere and no power during the day so an afternoon sleep was impossible. Toilet seat detached - thevplace is just bad
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall okay. Aircon leaking and found a small cockroach in the room. But front desk was friendly and attentive.
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and pool area was great! We didn’t find that there was many good restaurants around the resort but the resort had great lunch options served until 3pm. Breakfast seemed a little expensive. The staff were friendly and helpful and the room was clean and had everything we needed at a fair price! Would recommend staying here for sure.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hideaway
Amazing secluded location on Tonsai beach. Takes a bit of effort to get there but soooo very worth it! Great pool and surroundings.
Stayed 2 nights in Feb 2019

10/10 Excellent

Russell, Seattle, WA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am rating this relatively to other places in tonsai beach, having stayed in this area before. Air conditioning during electricity hours is very nice after a hard day off climbing. Pool is also nice and staff is super friendly. One of the best places to stay if you want to climb here. Side Note: DO NOT TAKE CHILDREN OR ELDERLY TO TONSAI. You often get sick in this area of the beach (we all did). Google "tonsai tummy". . the climbing is worth it for a lot of people but bringing little ones is too risky.
Stayed 17 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beware if you are looking for a bungalow they do not match the rest of the luxury look and feel of the property. There were many issues with this bungalow including unknown black mark possibly mold on the ceiling and exposed plumbing as well as ants in and around the leaking toilet. No where to put toilet paper and the only power source was at the front door. The pool was great and the hotel staff very friendly but we were only here 2 nights and it wasn’t worth complaining. Additionally be informed with this property it’s not easily accessible which if you are to arrive in Krabi Town you will need to take a shuttle or cab for roughly 600 baht and then a long tail boat from ao nang beach for 100 baht each. We arrived in mud and were extremely disappointed but then completely changed our opinion as Tonsai is an incredible almost magical place with neat shops and restaurants as well the climbing offered is very cool and as we were not climbers we met many and they were very nice people. Also monkeys! Would come back but would not stay in a bungalow.
Stayed 2 nights in Jan 2019

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Natural Beauty
Read the fine print, if you can find it. You may have to wade through water to get to the boat to the hotel. Be prepared and it is no problem.
Stayed 1 night in Jan 2019

4/10 Poor

Nicole, Atyrau, KZ

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is situated in a valley surrounded by cliffs and there are monkeys and gibbons everywhere, which is very cool. The pool needs work and was very murky, probably because the filter is off all day when the electricity is off. DO NOT BOOK THE STANDARD BUNGALOWS. THEY ARE BELOW STANDARD. The bathroom floor was wet, you get two towels (no hand towels or towels for the bathroom floor), THERE WERE TERMITE TRAILS EVERYWHERE IN THE ROOM (CEILING, WALLS, ETC.), and the sheets were stained. I wore flip flops in the shower. I would go back, but I WOULD NEVER, EVER STAY IN A STANDARD BUNGALOW AGAIN. If you are comfortable with this then go for it, but it wasn't my version of standard accommodation.
Stayed 6 nights in Dec 2018

6/10 Okay

Krister

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The breakfast was decent for free. The front desk staff were very friendly. Our air conditioner didn’t work the first night there. We spent hours dozing in and out of sleep in our hot room waiting for it to be fixed. It never was. They finally allowed us to sleep in a different room and said ours would be fixed the following day. It was not fixed, but they moved us to the room next door. There is no power from 10am-5pm daily. While it didn’t sound like that big of a deal when we booked the room, it was more of an inconvenience than we anticipated. WiFi was spotty. You can only take a long tail boat to arrive at the destination. We almost missed our ferry when leaving because the long tail boats don’t leave unless there are 8 people to ride. Be mindful of this when making travel arrangements to your following destination.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
It was great except the pool didn’t seem very clean
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2018

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill, jungle and hippie wibes
It was really a dreamy stay:) quiet, nice people. For everyone who look for chill and stay away from most turisty places. On evenings there are very Cool chilled bars, located almost in the jungle.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

bret, park city, utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreal spot
If your looking for a beautiful beach and getting away from the real world this is the place. Dream valley, along with 99% of the otter hotels and bars are about a 100 yards off of the beach behind a wall due to private land. There are paths and/or the hotel will pick you up with a golf cart. We found it to be a very unique place and would love to come back. The hotel itself is very nice! Surrounded by massive cliffs, palm trees and monkeys, it’s a true paradise. Our room was very clean and private. The only thing that was a surprise to us was the hotel doesn’t have power from 10am-5pm. However if your at Tonsai and your in your room during those hours, your doing it wrong. We visited near by Rai lay beach and Ao Nang but neither had anything on Tonsai, enjoy!
Stayed 1 night in Mar 2018

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nettika , toronto canada

Liked: Cleanliness, staff & service, room comfort
Considering you're in a very small quiet area, further away from the busy towns / cities, this hotel felt very comfortable and clean. No electricity from 10 am - 5pm, but you don't need it. Nice pool in the centre, but why bother when you are next to a beautiful beach! Great rooms, clean, big and a bit more modern then some bungalows in the area. I would stay here again for sure :)
Stayed 1 night in Jan 2018

6/10 Okay

jodie, england

Great location
Overall nice hotel however the bathroom wasn't very appealing. Be aware that there's no electricity between 10-5pm. No one cleaned our room either. The pool area was nice and you get wifi around the pool aswell.
Stayed 4 nights in Dec 2017

10/10 Excellent

Bruno, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
Amazing surroundings!! Beautiful view!! Very peaceful and comfortable!! Loved it!!
Stayed 1 night in Nov 2017

10/10 Excellent

Cait

Liked: Cleanliness, property conditions & facilities, room comfort
Tonsai comfort
Wonderful room, nice pool surrounded by lush green and a view of the mountains. The cute family of resident cats was a bonus. Laundry service at a nearby resort.

8/10 Good

Verified traveller

Liked: Staff & service

4/10 Poor

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Definition of Hit and Miss - Disappointing
The GOOD: The hotel’s location was perfect, about a 5 min walk to the beach and surrounded by some nice restaurants and next door to a supermarket. It is the only hotel in the region with a pool, which is over 2 levels and would be amazing if it wasn’t so over-chlorinated, which makes it look mirky and dirty. Staff were happy to help and when we had an issue with our room, moved us to an upgraded room within minutes which was a real plus for us. The BAD: Such mixed feelings about this hotel. When we arrived we were led to our room which was half of a cottage, with the other half another room. The room was dirty with empty water bottles and the bins were full when we walked in, as well as the toilet having been used a not flushed - not a great first impression. We were eventually moved rooms due to our neighbours burning weeds to keep away mosquitos and the smell being over-powering, and the new room was lovely in comparison. Hotel’s breakfast was limited and we are convinced it gave my partner food-poisoning, so not a positive at all. The electric goes off from 11am to 4pm (not 1pm-4pm as hotels.com have advertised) - we have experience staying in hotels where the power goes off, but generally they chose hours more appropriate (like 2am-7am), not the 5 hours in the middle of the day when it is at it’s hottest, or if it is raining. Overall, if you are a hippie or a rock-climber, then this hotel is perfect. If you are a relatively normal person, consider elsewhere.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Julija

Disliked: Staff & service
Would not stay again not because of hotel but because of area. Hotel good,but bay was too quiet for us. Bay is for rock climbers and hippies. Not for us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort with fantastic staff
Possibly the highlight of my trip to Thailand. The location is absolutely stunning and the receptionists were always very lovely and helpful. I'd return just for them.

8/10 Good

Verified traveller

Liked: Room comfort

8/10 Good

Danielle, Glasgow

Liked: Cleanliness, room comfort
Ok but a but disappointed
This was our second stay at dream valley was a bit disappointed its a bit run down compared to a year ago the pool was filthy and they said couldnt use the sunbeds. Despite that its stil a lovley place to stay one of the best on tonsai The rooms where cleaned daily and we got a great sleep

8/10 Good

Emilie

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Paradise get-away
Fantastic location!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Good eggs
Comfortable room, bathroom was a tad scruffy but did the job. Glad I got a reduced rate through hotels.com, would be unhappy if I had to pay the full going rate. No electric between 1pm and 4pm but you should be out enjoying the area at that time anyway!

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
A dream to stay here
Good hotel with a nice pool and various rooms/ chalets at differing prices depending on the level of comfort you require. I would not pay full price though, glad I got a reduced rate through hotels.com.

8/10 Good

Joe, London

Liked: Room comfort
Originally had the deluxe garden view room but requested to change as the room wasn't that nice with a bad shower. Paid a little extra to have a room by the swimming pool on 1st floor, was better and newer but didn't seem to be 100% finished. Only hotel in Tonsai with a pool (2) and both were nice and clean. Breakfast buffet was very good. No WIFI and electricity was out from 1pm-4pm however this information is available at booking so wasn't a problem.

2/10 Terrible

Stale, oslo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was more jail then hotel
It s not hotel, it s a jail with its very strict rules. no room service, no electricity on day time, dirty swimming pool, breakfast food poisoned me and i was hospitalized and that coasted me 400 euro to stay alive. Please don t go there, don t risk your health, it s simply dengerous to stay there.

10/10 Excellent

James, The Woodlands, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-Star Service
Excellent staff, 5-star service all the way!

2/10 Terrible

Still bitter, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't risk it, don't stay here
I specifically booked a single room and ended up with an older bungalow that was absolutely not up to standard and not at all worth the price I paid. The hotel grounds are actually really beautiful, centred around a nice pool with a great view. There are many newer looking rooms and bungalows surrounding it (you can see right into the rooms when the blinds are open and they looked great) but there's a row of older bungalows in the back, one of which ended up being our lodging. The place was absolutely crawling with bugs (including in the bed). Several spider webs filled with flies adorned the corner of the walls (these were never cleaned). There was a distinct smell of cat pee by the bed. There was a built in clothing rack/shelf that was about to fall apart (I was only comfortable putting my keys on it) and the shelf on the mirror was also ready to break off. there were no hangers or anywhere to even hang a towel. The bathroom was dirty (toothpaste on the mirror, hair in the soap dishes, some sort of bug feces on the ground) and disgusting. The pipes in the wall were exposed and leaking and there was a hole in the ceiling. The bathroom was so small that it was hard to take a shower without inadvertently touching the toilet. The air conditioner was malfunctioning and the mini fridge that was supposed to be there was not. Don't risk getting stuck with a below average bungalow, don't stay here.

6/10 Okay

Verified traveller

Liked: Room comfort
Good poisening at free breakfast, no electricity 1pm-4pm daily, not very close to beach. Nice swimming pool and plenty of stray cats!

8/10 Good

Nick, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful resort on Krabi .
Resort on quite remote beach. Lots of activities around this area, main ones being rock climbing and various water sports.

2/10 Terrible

Loren, Astoria NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great experience
The food is ok. Some of the staff are very nice, but management spends most of their time telling you what they don't have or can't do. You have to eat in their restaurants to get wifi. The pool is pretty, but I don't think it's very clean. At least 8 (not exaggerating) people got very sick while we were there. Tonsai Beach has some major sanitation issues. It's a good launching pad for island hopping, but the beach isn't pretty because of all of the boats.

6/10 Okay

Meagan

Liked: Cleanliness
Disliked: Staff & service
Probably best at Tonsai but far from great
They don't provide wifi which was annoying when every other place does. The pool side chairs are practically destroyed and need to be badly replaced. Have they not noticed? The room was clean except for one of the pillow cases looked like it had blood on it. If it's stained, toss it. Breakfast was ok but everything was empty at 9am and I needed to hunt down staff to get bread and an omelette. On Tonsai beach however, this is probably the best place to stay.