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Reviews of Promenade Hotel Kota Kinabalu

4 out of 5
Promenade Hotel Kota Kinabalu
No 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu, Sabah

Reviews

7.8

Good

Rating 10 - Excellent. 147 out of 517 reviews" "
Rating 8 - Good. 239 out of 517 reviews" "
Rating 6 - Okay. 75 out of 517 reviews" "
Rating 4 - Poor. 41 out of 517 reviews" "
Rating 2 - Terrible. 15 out of 517 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hiroaki

Stayed 3 nights in Feb 2024

8/10 Good

Yau Chun

Travelled with family
Liked: Staff & service
Buffet breakfast is excellent, the staff are very helpful. Also, room cleaning is efficient too.
Stayed 6 nights in Dec 2023

8/10 Good

Joonsoo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The original check in time was 3 pm but i waited until 6 pm, they said the room is not ready. I felt bad a little bit at first, but room was clean and the sea view was awesome. There was a small problem that we could not flush toilet but it was fixed by the person in the hotel.
Stayed 3 nights in Dec 2023

8/10 Good

Heng Wai

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
nearby to airport and mall
Stayed 1 night in Nov 2023

2/10 Terrible

clarissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not told when booking the facilities were not available (swimming pool). Constant smell of damp throughout the hotel.
Stayed 15 nights in Aug 2023

10/10 Excellent

Jassica Jane

Stayed 2 nights in Sep 2023

8/10 Good

Ahmad Farouk

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Spacious and comfortable room. Good location.
Stayed 3 nights in Aug 2023

8/10 Good

SHARON XUEQI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location - good and safe. Hotel door was a bit too tight so had to use a bit of weight on the door whenever we open it. There are 2 convenience stores opposite the hotel, around 3 min walk. Bedroom slippers, hair dryer and necessities like lotion and soap etc were provided. 2 bottles of mineral waters were being provided as well daily. Hotel room was clean, just a bit dark, could be brighter. Hotel breakfast was not the best, but ok, lots of variety. Parking was cheap, RM4 for 24 hours for basement carpark parking. Would stay here again if I am here!

4/10 Poor

Fida Aina

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Teck

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Leonides, Manila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay though quick one. highly recommended place.
Stayed 3 nights in Jul 2023

6/10 Okay

Shield

Liked: Cleanliness, staff & service
It’s clean, the staff are friendly and nice, their facilities are quite advance, they have the touch screen switch to turn on the lights. However, some of them are not functioning, I can’t turn it on. The lights in the room are quite dim. There is only one socket at the table, it is used for the table lamp. I used it to charge my laptop then I can’t turn on the table lamp, the room will be ever dimmer.
Stayed 2 nights in Jul 2023

6/10 Okay

Shiro

Travelled with family and small children
Room needs upgrading in cleanliness. Looks old and worn. Staffs are not helpful during breakfast. They did not usher us to our table and did not clean a table for us.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room includes breakfast, comfortable beds to sleep
Big room, good aircon (8th floor), though the carpets can get some thorough cleaning, coz when you open the hotel room, there is distinct smell, which only goes away after you switch on the aircon. comfortable beds and pillows for good rest Buffet breakfast was good, but the hot coffee and tea need to be placed in two areas, the bread toaster should also be two, so that people dont que to toast their buns... chicken dishes, should be heated up.. but overall, got bread, fruits, salads, a bit of dessert, eggs station.. all good..
Stayed 2 nights in Jun 2023

6/10 Okay

Maree

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sadly this hotel did not meet our expectations. Although a pool is advertised, the pool has actually been closed for some time. The gym facilities are very run down and most machines do not work or a poorly maintained. The gym areas have obviously had lots of water issues ie. probably leaking air conditioners which makes the area damp and pungent. Staff are excellent and the breakfasts' great.
Stayed 6 nights in May 2023

8/10 Good

Hajah Zainab

Stayed 4 nights in Apr 2023
Response from The Management (Promenade Hotel Kota Kinabalu) on 15 May 2023
Dear Ms. Hajah, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future.

10/10 Excellent

raney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from The Management (Promenade Hotel Kota Kinabalu) on 11 May 2023
Dear Raney, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future.

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Nice property overlooking the ocean.
Stayed 4 nights in Apr 2023
Response from The Management (Promenade Hotel Kota Kinabalu) on 10 May 2023
Dear Murray,Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our property with its beautiful ocean view. We hope you had a great stay and look forward to welcoming you back in the future!

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Lovely hotel overlooking the ocean. Our suite room was spacious with a wonderful view out to sea.
Stayed 4 nights in Apr 2023
Response from The Management (Promenade Hotel Kota Kinabalu) on 10 May 2023
Dear Murray,That sounds like a wonderful experience! It's great to hear that you enjoyed your stay in the spacious suite room and the stunning ocean view. Thank you for sharing your positive feedback. We hope to welcome you back again soon.

8/10 Good

Zarina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Promenade Hotel Kota Kinabalu on 29 Mar 2023
Dear Ms. Zarina, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

8/10 Good

SIM KEE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was slow. No bedroom slipper. Asked for shaving kit; they gave sewing kit. The electricity supply was cut off momentarily at night. The wifi (PH10) was down from night (when power cut) till next day (mid morning)
Stayed 2 nights in Feb 2023
Response from Promenade Hotel Kota Kinabalu on 21 Feb 2023
Dear Sim,Thank you for staying at Promenade Hotel Kota Kinabalu recently.We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes.We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota KinabaluRegards,Hafizan WongGeneral Manager[Promenade Hotel Kota Kinabalu, SABAH]

8/10 Good

Abdul Rahman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Situated in a peacefull stretch of them street
Stayed 1 night in Jan 2023
Response from Hafizan Wong 
 on 11 Feb 2023
Dear Mr. Abdul Rahman, 

Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

4/10 Poor

Jeswant

Travelled with family
Disliked: Staff & service, property conditions & facilities
Arrived after checkin time but was told rooms werent ready..They had to move us to different floors different from what we booked (connecting). Both rooms fridge not working, one acond was on super cold and cannot be adjusted and one safe was faulty. These were reported on day 1, 2 and 3 but noone came to do anything. Fortunately we had a parking space given so thats a big thanks. On checkin day, the lady who was doing the checkin was not very friendly but fortunately her partner helped us out. Breakfast was good and staff there were very friendly and helpful. Overall I was pretty disappointed as I have stayed there pre Covid and was then impressed but not now.
Stayed 3 nights in Jan 2023
Response from Hafizan Wong on 11 Feb 2023
Dear Mr. Jeswant,Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

10/10 Excellent

MUHAMMAD AZLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lol. Promenade Hotel never disappoint. I have stayed there numerous times.
Response from Hafizan Wong on 11 Feb 2023
Dear Mr. Muhammad Azlan, 

Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Very nice stay. Carpets are dated and needs thorough cleaning or replacing. Breakfast was good, but the staff was too eager to clear the tables, even when I had a full plate of food as I went to refill my coffee
Response from Hafizan Wong on 11 Feb 2023
Dear Mr. John,Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

4/10 Poor

Yuichiro, Singapore

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hot water in bathroom was not available. I had to take a cold shower.
Response from Hafizan Wong on 11 Feb 2023
Dear Yuichiro,Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

8/10 Good

Komala, Petaling Jaya

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Overall ok
Response from Hafizan Wong on 11 Feb 2023
Dear Komala, 

Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

10/10 Excellent

Mohammad Rizdun Bin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2022

10/10 Excellent

Mohammad Rizdun Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good to stay
Stayed 2 nights in Oct 2022

6/10 Okay

otto

Business traveller
Liked: Cleanliness, staff & service, room comfort
Mediocre room confort but great shower
Clearly the room furniture has seen better days. Bed a bit hard, but great shower. Did not get the booked room.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay & great food!
Stayed 1 night in Sep 2022

10/10 Excellent

Arthur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and professional. The restaurants were great. The location was excellent near to a huge shopping mall in the newer part of Kota Kinabalu and close to the seashore.
Stayed 1 night in Sep 2022

10/10 Excellent

HYGINUS, W. P. LABUAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time. Commendable variety for breakfast.
Stayed 2 nights in Aug 2022

8/10 Good

Rapaiah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: The hotel is near seafood eateries, Centrepoint shopping mall, convenience stores, laundromat. The breakfast buffet spread is excellent and the food is good. The staff are friendly and the service is good.👍👏👏👏 Con: The room that my hubby and I was first assigned had aircon problem and the room was hot. We tolerated for 2 nights and after our feedback we were transferred to another room on the 3rd night.
Stayed 6 nights in Aug 2022

10/10 Excellent

HIN CHUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym need to renovate
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

ARAMAN BIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 2 nights in Jul 2022

4/10 Poor

Keith

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Front Office Staff needs training and alot improvement needed.
Stayed 1 night in Jun 2022

8/10 Good

Sukri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakaway vacation
It is an amazing trip with lots of activities and the accommodation is brilliant.
Stayed 4 nights in Mar 2022
Response from Hafizan Wong (General Manager) on 5 May 2022
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

10/10 Excellent

jaidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth spending money
Stayed 3 nights in Feb 2022
Response from Hafizan Wong (General Manager) on 5 May 2022
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

8/10 Good

Zulkipli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2022

10/10 Excellent

Zulkafli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location dan sea view
Stayed 2 nights in Jan 2022

4/10 Poor

Ravandaran

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Chong Kun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2021

2/10 Terrible

Wan Sallehah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plugs, switches werent working. Carpet isnt clean. Service leaves very much to be desired. Food was unpalatable. They used to be my favorite hotel. Sad to say, this would be my last stay in this jaded tired hotel.
Stayed 2 nights in Nov 2021

8/10 Good

Chee Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Low quality of Cleanliness
I found a dead cockroach in the toilet. Stain at the basin table. Showerhead with mold. Found trash in the drawer. Though breakfast needs to collect yourself at the lobby floor, the food was cold.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller
Good location. Overall good. Convenient and centre of city.
Stayed 2 nights in Jan 2021
Response from Promenade Hotel Kota Kinabalu, Sabah on 8 Mar 2021
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. Yes, we couldn’t agree with you more that our hotel’s strategic location is definitely a convenient place to stay in Kota Kinabalu as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

8/10 Good

Dg syaza syazwanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 1 night and it was so good. Everything is fine. So clean and the foods just nice.
Stayed 1 night in Jan 2021

10/10 Excellent

MOHD HUSNUR AMIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020