Hotel is marked 4 star, have stayed Mercure 4 star hotels before but this one was not that great, facilities are the same,
Front office etiquette when we checked in was not polite enough perhaps through lack of training and ignorance
Room curtains were so dirty looked like some left hand marks with smudges all over them,
Buffet - plates were not clean, so dirty saw the food particles from previous use.almost every plate checked so bad
Food options and quality so bad, not 4 star like a overnight motel type of food,