In-room safe, desk, blackout curtains, free WiFi

Reviews of Tune Hotels - Kota Bharu City Centre

2 out of 5
Tune Hotels - Kota Bharu City Centre
KBCC, Jalan Hamzah, Kota Bharu, Kelantan

Reviews

6.2
Rating 10 - Excellent. 7 out of 135 reviews" "
Rating 8 - Good. 41 out of 135 reviews" "
Rating 6 - Okay. 50 out of 135 reviews" "
Rating 4 - Poor. 23 out of 135 reviews" "
Rating 2 - Terrible. 14 out of 135 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent Gabriel

Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Le Moses on 3 Feb 2024
Dear Valued Guest, Vincent Gabriel,Thank you so much for this review, we really appreciate for being one of our valued guests, we looking forward to hosting you again soon at Tune Hotel Kota Bharu City Centre.Thank you. Best regards, Le MosesHotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Good place
Convenient location but cleaniless and maintenance of the room has room for improvement.
Stayed 1 night in Dec 2023
Response from Le Moses on 3 Feb 2024
Dear Valued Guest,We appreciated and Thank you so much for this review, we really appreciate for being one of our valued guests. Feedback from our guests is valuable as it helps us improve for future visits. Your comments will be discussed with housekeeping to ensure attentive cleaning is performed in all rooms. We always encourage guests to notify us of anything they may need so we have the chance to make it right. We sincerely hope that you will give another chance to restore faith in Tune Hotel Kota Bharu City Centre and our hospitality.Thank you. Kind regards, Le MosesHotel Manager

10/10 Excellent

siti salmor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient, easy to look for food and shopping mall is nearby
Stayed 2 nights in Oct 2023
Response from Le Moses on 1 Nov 2023
Dear Valued Guest, Siti Salmor,Thank you so much for this review, we really appreciate for being one of our valued guests, we looking forward to hosting you again soon at Tune Hotel Kota Bharu City Centre.Thank you. Best regards, Le MosesHotel Manager

6/10 Okay

Anthony

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Moses on 5 Jul 2023
Dear Valued Guest, Mr Anthony,Thank you so much for this review, we really appreciate for being one of our valued guests, we looking forward to hosting you again soon at Tune Hotel Kota Bharu City Centre.Thank you. Best regards, Le MosesHotel Manager

6/10 Okay

Keok

Travelled with family, Business traveller
Disliked: Property conditions & facilities
no kittle no cup provide.
Stayed 1 night in Mar 2023
Response from Le Moses on 14 Mar 2023
Dear Valued Guest, Keok,We appreciated and Thank you so much for this review, we really appreciate for being one of our valued guests, we do take pride in catering to our guests' needs the best way we can. It is our core proposition is to offer a great night's sleep at great price. All Tune Hotels feature space-efficient, streamlined rooms focusing on high-quality bacis. We are please to inform you that we provided electronic boiling kettles upon requests. Ironing facilities are provided at every alternate floor .We hope that this will not defer you from visiting us again and we are looking forward to your next visit.Thank you. Best regards, Le MosesHotel Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Close to a shopping mall, easy to get food and drinks
Stayed 1 night in Apr 2021
Response from Moses on 28 May 2021
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Thank You Best regards, Le Moses Hotel Manager Tune Hotel KBCC

4/10 Poor

Sharifah

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad place
There not free parking the room so small and smell bad
Stayed 1 night in Jan 2021
Response from Le Moses on 17 Jan 2021
Dear Guest, Sharifah, Thank you for taking the time to share your feedback with us. We are sorry to hear that our parking provision did not meet your expectation. We just currently upgrade these facilities. We did provide parking but we only have limited spaces. Guests may park at KBCC Car Park which is located just beside our hotel. Guest will be 1st come 1st serve basis due to we only have limited parking spaces. Hence,we are sorry to hear that our room size did not meet with your expectation too. Information about each room including room size is outlined in the room description provided on our webpage and booking engines prior to reservation. In our effort to provide you with comfort and convenience at an unbeatable price, we hope we are able to make it up to you in other aspects of your stay. But please be assured that your feedback has been duly noted as our team continues to strive to provide you with comfort and convenience at an unbeatable price. We hope to welcome you back to our hotel soon. Thank you. Regards, Le Moses | Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

Nicholas, PJ

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
The property front desk was friendly, however the condition of the room was quite bad. Although the window has been fully closed, you can still hear the car passing by clearly.
Stayed 1 night in Oct 2019
Response from Moses on 6 Nov 2019
Dear Guest, Nicholas, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We apologize for the inconvenience cause during your stay. We could place you at the room which facing to the Mall to avoid the disturbing of car passing by. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you.

2/10 Terrible

amir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disgusting room condition
bedsheet were so dirty. like never change but only tidy up. water stain on pillow so disgusting. not recommend at all.
Stayed 1 night in Jul 2019
Response from Thank you on 2 Aug 2019
Hi Amir, Thank you for taking the time to share your feedback with us, we appreciate it a lot. I would like to apologize that our rooms weren't up to the standard you have come to expect from us, I have personally address this matter to my housekeeping staff to ensure it won't happen again in the future. I'm sorry again and we hope you could give us an opportunity to be serviced to you again in the future.

8/10 Good

Petros

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2019
Response from Thank you on 24 Jul 2019
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 Terrible

Xing lin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very smelly bed sheet
Stayed 1 night in Jul 2019
Response from Thank you on 15 Jul 2019
Hi Xing, Thank you for taking the time to share your valuable feedback with us, we appreciate it a lot. I'm sorry to hear the room weren't up to the standard you've come to expect from us. I have personally address this with our housekeeping staff to ensure this won't happen again in the future. I'm sorry again and we hope you would give us an opportunity to be service to you again in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Jun 2019
Response from Nurul on 15 Jul 2019
Hi Guest, Thank you for taking the time to share your valuable feedback with us, we appreciate it a lot. I'm sorry to hear the room weren't up to the standard you've come to expect from us. I have personally address this with our housekeeping staff to ensure this won't happen again in the future. I'm sorry again and we hope you would give us an opportunity to be service to you again in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillow yellowish sign and smelly; toilet dirty, i wash it before i use; staff not friendly, totally no respond to my request; i been here 2 years ago and that time was ok, i will not back to here again. TOO DIRTY...
Stayed 2 nights in Jun 2019
Response from Nurul on 15 Jul 2019
Hi Guest, Thank you for taking the time to share your valuable feedback with us, we appreciate it a lot. I'm sorry to hear the room weren't up to the standard you've come to expect from us. I have personally address this with our housekeeping staff to ensure this won't happen again in the future. I'm sorry again and we hope you would give us an opportunity to be service to you again in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, hairs, unfriendly, wrong room
We knew this hotel would be basic - it was only intended to be an overnight stay by the airport - but we didn’t expect it to be actually bad. The bed and the towel both had brown stains on them, there were long hairs in the shower, and we were not given the room we requested (we asked for twin and were given double). The reception staff were quite unfriendly and overall the hotel felt very unwelcoming. A shame to leave such a negative review but this really was a bad experience.
Stayed 1 night in Jun 2019
Response from Nurul on 15 Jul 2019
Hi Guest, Thank you for taking the time to share your valuable feedback with us, we appreciate it a lot. I'm sorry to hear the room weren't up to the standard you've come to expect from us. I have personally address this with our housekeeping staff to ensure this won't happen again in the future. I'm sorry again and we hope you would give us an opportunity to be service to you again in the future.

10/10 Excellent

CHIAKINHOW

Liked: Staff & service, amenities, property conditions & facilities
ALL ARE GOOD. EXCEPT I PUTUS CINTA. I WILL NOT COME BACK ANYMORE. :(
Stayed 1 night in May 2019
Response from Gordon on 15 Jul 2019
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Nothing special
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
very bad hotel
Stayed 3 nights in Apr 2019

8/10 Good

LR, KL

Business traveller
Liked: Staff & service
The location is great, near city centre and easy access. But, the cleanliness of the room at first is not good. They did not change the bed sheet as the last customer stay. Hence, I need to request for changing the bed sheet (Housekeeping).
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
place is clean but the staff a bit unfriendly
Stayed 1 night in Mar 2019

6/10 Okay

Tariq, Kajang

Business traveller
Disliked: Cleanliness
Next to KB Mall
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Below average
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Near mall. Easy access to food
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Erwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Room comfort
Auto shutdown all the electricity in the room before 12pm check out time. Room dirty - 5/10. Toilet door don't have doorknob.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Receptionist was nice. But room cleanliness is terrible and that shouldn't be because is low price.
Stayed 1 night in Dec 2018
Response from Manager on 6 Dec 2018
Hi Shalene, Thank you for leaving your feedback with us, we appreciate it so much. I'm sorry that our room weren't up to the standard you have expected from us, I'll personally address this with my housekeeping staff to ensure it won't happen again. I'm sorry again and we hope you hope you would give us an opportunity to be service to you again in future.

8/10 Good

Ct, Selangor

Liked: Staff & service
great location!
Stayed 1 night in Nov 2018
Response from Manager on 8 Dec 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

8/10 Good

MANSOR

Liked: Staff & service, property conditions & facilities, room comfort
Bathroom & toilet not clean
Stayed 2 nights in Oct 2018
Response from Manager on 31 Oct 2018
Hi Mansor, Thank you for taking time to share your feedback with us, I'd like to apologize that our weren't up to standard you have expected from us. I'll personally address this with my housekeeping staff to ensure it won't happen again. Sorry again and we hope you would give us an opportunity to be service to you again in future.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Im not sacrifice with bathroom cleaning.. never brush at all.. no facilities like phone, drinking cup, heater jug, tv remote control..
Stayed 2 nights in Oct 2018
Response from Manager on 31 Oct 2018
Hi Guest, Thank you for sharing your feedback with us. First of all I would like apologize that our room weren't up to the standard that you have expected from us. I'll personally investigate and address this matter to my housekeeping staff to ensure it won't happen again. I'm sorry again for the inconvenience and we hope you would give us an opportunity to be service to you again in future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Aging hotel
The hotel is not well maintained and provided a quite bad service over the counter. Firstly, the bed sheet cover and toilet are not clean. Broken TV and safety box. The room was small enough just for one pax. The sound proof for room was quite poor.
Stayed 2 nights in Sep 2018
Response from Manager on 29 Oct 2018
Hi guest, Thank yo for taking the time to share your feedback with us. We appreciate it so much. I'm sorry that our room weren't up to the standard you have expected from us. I'll personally investigate and address this with my housekeeping staff to ensure it won't happen again. I'm sorry again and we hope you would give us an opportunity to be service you again in future.

8/10 Good

NUR AFFIQAH

Liked: Staff & service
The room too small. No place to store our luggage. The toilet urine smell since i got there. But the location of the hotel is very strategic since it is located next to the mall. My family & i just need to cross the road to get there.
Stayed 1 night in Sep 2018
Response from Manager on 31 Oct 2018
Hi Nur, Thank you for sharing your feedback with us, we appreciate it so much. I would like to apologize that our room weren't up to the standard you have expected from us. I'll personally address this with my housekeeping staff to ensure it won't happen again. I'm sorry again and we hope you would give us an opportunity to be service to you again in future.

6/10 Okay

Leob, Kota bharu

Stayed 1 night in Sep 2018
Response from Manager on 31 Oct 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Dirty toilet
Toilet is really dirty with stains everywhere
Stayed 1 night in Sep 2018
Response from Manager on 30 Oct 2018
Hi Guest, thank you for sharing your feedback with us and I'm sorry that you had bad experience in Tune Hotel Kota Bharu. I'll personally address this with my housekeeping staff to ensure it won't happen again in future. I'd like apologize again and we hope you would give us an opportunity to be service to you again in future.

8/10 Good

Rina

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Manager on 31 Oct 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

2/10 Terrible

Verified traveller

Checked in at 10.30 p.m. after a very long hours of journey, received a room key card which is unworkable. Informed the reception, and was told to wait. After waiting for around 20 minutes, and out of our expectation, the staff brought her power key card and open the door for us, then asked us to stay in the room because the access card takes a few hours to be activated. The washroom is unclean. Cobweb was on top of basin, toilet bowl has yellowish stain, the floor has black stain and hair at corners. The bed is dusty and the wall has stain. It is not worth paying for such room and service
Stayed 2 nights in Sep 2018
Response from Thank you on 17 Sept 2018
Dear Guest, thank you for your precious time to share your review with us. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. I hope to see you back some day.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2018
Response from Manager on 31 Oct 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018
Response from Manager on 31 Oct 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2018
Response from Manager on 31 Oct 2018
Dear Guest. I appreciate your positive feedback about our hotel. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Okay

Li Wah

Stayed 3 nights in Aug 2018
Response from Manager on 25 Aug 2018
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018
Response from Manager on 9 Aug 2018
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bilik kasik bersih sikit
Stayed 1 night in Jul 2018
Response from Manager on 1 Aug 2018
Hey Guest, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rundown hotel
Not worth it. No maintenance.
Response from Management on 13 Apr 2018
Hey Simone, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the room facilities. Regards, Management

2/10 Terrible

LI HUA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many other better hotels in KB
Linens and Towels very dirty. Surrounding environment/lobby was dirty. Toilet wasn't clean. Badly maintained.
Response from Management on 13 Apr 2018
Hey Li Hua, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Regards, Management

2/10 Terrible

taehui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Management on 23 Apr 2018
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay in Tune Hotel and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

RAMZU NASRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The was clean though quite small for a family
Stayed 1 night in Feb 2018
Response from Management on 13 Apr 2018
Dear Mohd Lukman, Thank you very much for the feedback about your stay at Tune Hotel KB. Reference to your concern about the room space, we do really appreciate your feedback but due to the building construction design we can not do much for the room space Management

6/10 Okay

Natzri

Stayed 1 night in Feb 2018
Response from Management on 23 Apr 2018
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay in Tune Hotel and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Mohamad Osman

Liked: Staff & service
So far...
No kettle for hot water to make coffee... but the location was good
Stayed 2 nights in Jan 2018