Beach/ocean view
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Reviews of West Plaza Hotel at Lebuu Street

3 out of 5
West Plaza Hotel at Lebuu Street
Lebuu Street, Dngerongel Hamlet, Koror, Koror

Reviews

9.6

Exceptional

Rating 10 - Excellent. 18 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 0 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Naokuni

Liked: Cleanliness, staff & service
I think this hotel is the best hotel for business use in Palau now. Clean, staff is friendly and quiet. I will take this hotel for next trip.
Stayed 4 nights in Mar 2024

10/10 Excellent

Aileen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the building is pretty new. There's no carpet anywhere, which makes the whole place cleaner in general. The A/Cs work well in the room and the furniture and set-up are very sleek, modern, and practical. You have PLENTY of desk and counter space in the main room, and a little kitchen-nook, with a counter containing an automatic kettle, with tea and coffee packets and mugs/cups. There's a fridge but no microwave. The closet contains a safe, folding luggage stool, a robe, and anti-theft hangers. The bed is super comfortable - a tad high for short people, but still manageable in terms of getting on/off. The bathroom is equally clean and sleek. The sink is a stylish basin, designed to help with splashes, and sits atop open, floating cupboards underneath for towels and toilet paper. There's no hair dryer, but little bottles of shampoo, conditioner, and lotion are provided (all decent), as well as toothbrushes with tiny tubes of toothpaste, 2 clean glass cups, disposable razors, and slippers (kind of low-quality, but didn't even need them because the floor tiles were not uncomfortably cold and were very clean). The showerhead was great, water pressure good and strong - good shower/tub unit with clear sliding door. There's a little metallic floating shelf with a draining grill-bottom and sides for your shower bottles and other supplies. The toilet has an automatic bidet system - nice! I'd stay here again. Oh, and there's a decent restaurant on1st floor - taste and $.
Stayed 6 nights in Feb 2024

10/10 Excellent

Stephen E

Travelled with family
helpful staff. good restaurant. very clean
Stayed 7 nights in Sep 2023

10/10 Excellent

Maxi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff very accommodating. Good food. Excellent staff service.
Stayed 11 nights in Aug 2023

10/10 Excellent

Jonah

Stayed 3 nights in Jun 2023

8/10 Good

James, Saipan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, new, clean and convenient
Stayed 5 nights in Apr 2023

8/10 Good

Andrew

Stayed 4 nights in Apr 2023

8/10 Good

Naokuni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2023

10/10 Excellent

Devoni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a beautiful view. The room was clean and the service was excellent.
Stayed 1 night in Nov 2021

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!!
Room was always clean and the staff was always friendly. Amenities were superb. We got upgraded to Ocean View after our first of 11 night stay!! We’ll definitely stay here again on our next trip.
Stayed 11 nights in Feb 2020

8/10 Good

Gregory

Stayed 8 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
Very new hotel, great location, very clean and very comfortable bed. Great staff. Great balconies with sea view (for the room I booked). USB chargers ! Good restaurant within the hotel, and many options nearby within a few minutes walk. I enjoyed my stay.
Stayed 2 nights in Jan 2020
Response from West Plaza Hotels on 1 Feb 2020
Thank you for sharing your positive feedback, Franck! It is our pleasure to know that you had a very memorable stay with us.Rest assured that your heartwarming feedback will go out to the rest of our team.

10/10 Excellent

Dee, San Luis Obispo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Centrally located. Great restaurant.Beautiful Ocean Bay view.
Stayed 3 nights in Jan 2020
Response from Jin on 15 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make the Right Choice - Pick West Plaza Hotel
Excellent hotel, fantastic location, exemplary staff. Only the highest praise for West Plaza Hotel! -- Jeff, California
Stayed 2 nights in Dec 2019
Response from West Plaza Hotels on 1 Feb 2020
Thank you for the outstanding review Jeff!.vWe look forward to welcoming you back and providing with you an even more extraordinary experience in the future!

10/10 Excellent

Natsumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable hotel. The view is also great. I still want to use it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Junko, Osaka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in the middle of the main street, and the building was new and the facilities were good.
Stayed 3 nights in Jan 2024

10/10 Excellent

TAKAMASA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パラオ老舗ホテルチェーンの最高傑作
市内でのロケーションは、最高でした。駐車場も十分に確保されているし、ウエストプラザ系のノウハウの全てが注ぎ込まれた室内施設とサービスです。一階のレストランも人気がありパラオローカルの雰囲気と日本食も食べられます。量が多いのでご注意を！
Stayed 4 nights in Feb 2020
Response from Jin on 15 Feb 2020
Thank you for sharing your positive feedback, Takamasa! It is our pleasure to know that you had a very memorable stay with us. We look forward to your next visit.

8/10 Good

YOUJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

K-K, Japan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
障害があって電話できない私に代わり、各方面の関係者に快く電話をかけてくださったことを感謝します。 有難う！
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室内スリッパが欲しかった。 ハミガキが欲しかった。 客室にドライヤーがあると嬉しかった。
Stayed 4 nights in Dec 2019

10/10 Excellent

MASAYUKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2019
Response from Jinkee on 9 Dec 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and helpful. Everyday whenever I passing thru the lobby, they can always recognize me and address my name. That is amazing!!! Always smiling with very good service. The room inside is very simple deco but very comfy, especially the sofa chair and the small table, that I love it so much. and I also love the balcony with outside table chairs. Many plugs and USB plugs in room. Fitness room is on the 2nd floor. Not fancy but that’s all the basic equipment we need is enough. A vendor machine is available for 24hrs if you wanna grab some drinks and snacks. 5-10mins walk to the supermarket and food store. Very convenient! Overall, love it! So enjoyable and memorable. Recommend it!
Stayed 4 nights in Nov 2019
Response from Jinkee on 16 Nov 2019
Thank you for the outstanding review and recommendation!.Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests. We look forward to your next visit so as to provide you with an even more extraordinary stay here in West Plaza Hotels.