Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hansar Samui Resort & Spa

4.5 out of 5
Hansar Samui Resort & Spa
101/28 Moo1, Koh Samui, Surat Thani

Reviews

9.4

Exceptional

Rating 10 - Excellent. 259 out of 346 reviews" "
Rating 8 - Good. 65 out of 346 reviews" "
Rating 6 - Okay. 17 out of 346 reviews" "
Rating 4 - Poor. 4 out of 346 reviews" "
Rating 2 - Terrible. 1 out of 346 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel. Staff are terrific..
Stayed 5 nights in Apr 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the relaxed atmosphere and the friendliness and helpfulness of all the staff without exception. Live music by the pool bar was a nice touch. Our only slight criticism would be that it would have been useful to have usb charge points in the room
Stayed 5 nights in Apr 2024

10/10 Excellent

CHRISTINA, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a wonderful location. I loved being right next to Fisherman’s Wharf with all the restaurants, shops and fire show.
Stayed 5 nights in Mar 2024

10/10 Excellent

christine

Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a real chilled feel about it. Right on the beach, lovely pool and 2 mins walk away from all the restaurants, bars and street market of Fisherman's Village.
Stayed 5 nights in Feb 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located very close to the restaurants and market areas of Fisherman's Village, but not so close as to be affected by the noise. The staff were extremely friendly and welcoming, and the concierge was especially helpful in arranging special trips for us.
Stayed 5 nights in Feb 2024

10/10 Excellent

Worchester

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very convenient in a nice location.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jackie

Stayed 11 nights in Feb 2024

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing with the most beautiful view, the location at the end of the walkway was quiet and convenient to walk to everything in fisherman’s village , if you need laundry up the road it’s very close, lots of restaurants nearby, nightly entertainment , sitting on the balcony looking out at the gulf was lovely , the breakfast was great ,
Stayed 5 nights in Jan 2024

10/10 Excellent

Dave

Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chris on 23 Jan 2024
Dear Guest,Thank you for your 10 points review. We’re thrilled to hear that we made a good impression on you.Thanks so much for sharing your experience with us. We hope to see you again soon.Best Regards,Art Christian GordovezHansar Samui Management Team

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
Simply stunning
Stayed 2 nights in Dec 2023
Response from Chris on 23 Jan 2024
Dear Claire,Thank you for your 10 points review. We’re thrilled to hear that we made a good impression on you.Thanks so much for sharing your experience with us. We hope to see you again soon.Best Regards,Art Christian GordovezHansar Samui Management Team

6/10 Okay

Sian

Liked: Cleanliness
Disliked: Amenities
Stayed 11 nights in Dec 2023
Response from Chris on 23 Jan 2024
Dear Sian,Thank you for your review. Our team is always working to offer the best to our guests. We look forward to welcoming you back at Hansar Samui Resort and Spa in the near future. Best Regards,Art Christian GordovezHansar Samui Management Team

6/10 Okay

Dushan

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris on 23 Jan 2024
Dear Dushan,Thank you for your review. Our team is always working to offer the best to our guests. We look forward to welcoming you back at Hansar Samui Resort and Spa in the near future. Best Regards,Art Christian GordovezHansar Samui Management Team

10/10 Excellent

Maayan

Stayed 4 nights in Oct 2023

10/10 Excellent

Stuart

Stayed 6 nights in Sep 2023

6/10 Okay

Georgina

Stayed 6 nights in Sep 2023

8/10 Good

John Bernard, Perth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
We have stayed at the Hansa Samui a number of time unfortunately it is starting to show its age great location great staff a revamp of the facilities would be welcome.
Stayed 11 nights in Aug 2023

8/10 Good

Kylie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained with a wonderful outlook and pool area.
Stayed 4 nights in Jul 2023

4/10 Poor

Raviv

Liked: Staff & service
The showers are constantly erratic, no constant warm water, keeps going from cold to boiling water plus low water pressure. Problem was complained about a few times, no solution provided. Toilet with low water pressure, poor flushing, with perforated Rotan door, very inconvenient, No chair or desk in the room, inconvenient positioning of toiletries, no hand soap by or on the sink near the toilet, Definitely not a 5 or even a 4 star hotel. The staff however are very friendly and professional .
Stayed 3 nights in Jun 2023
Response from Management Team on 22 Jun 2023
First of all, we are sorry to read that we did not fully live up to your expectations. The issue with the hot water is very strange. We have no records that there should be any problems with the hot water boiler in the first room stayed in before we offered you to move to the other room.However, our Department concerned already got this report to recheck and resolve the problem.We are also thank you to know you did enjoy the service and friendliness of our staff,Kind regards,

10/10 Excellent

Pamela, HOT SPRINGS VILLAGE

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere and interaction with fellow guest and staff was wonderful. A very well ran and maintained property.
Stayed 3 nights in Jun 2023

10/10 Excellent

dor

Stayed 5 nights in Apr 2023

10/10 Excellent

Dawid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, amazing room and most of all amazing staff! If you need anything they are so attentive and helpful - we will definitely be coming back! We even extended our stay by another 5 nights it’s so good. Really peaceful and the pool area is nice and quiet to relax.
Stayed 5 nights in Mar 2023

8/10 Good

Michael

Stayed 10 nights in Mar 2023

10/10 Excellent

Fethi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and hotel ! everything was good! the food, the gym the rooms the staff! really everything good and the location is just amazing, the beach very clean ! special thanks to the lady responsible of the restaurant during the breakfast time, very good person and very helpful!
Stayed 10 nights in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great week away !
Great hotel, seaview xl room was super comfortable. Breakfast good. All staff very friendly, Bond and Max at th3 pool bar always happy and cocktails were lovely. Pool was excellent and the beach literally 10 seconds away. Bars and restaurants of Fisherman’s Village and the busy night market a 5 min walk away My only minor gripe was the air conditioning was quite noisy at night, even if our unit was switched off.
Stayed 7 nights in Jan 2023

4/10 Poor

Ahmed

10/10 Excellent

JANINE, livermore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was outstanding, I highly recommend it . I definitely will be coming back to this hotel. The staff the breakfasts the conveniently placed hotel near wonderful shops and restaurants. the beach bar was amazing.
Stayed 3 nights in Oct 2022
Response from Ms. Thanawan Rodsri (Kwan) on 10 Dec 2022
Thank you very much for choosing Hansar Samui on your recent vacation in Koh Samui and giving us five star rate here.We are very happy to receive this kind of feedback and it really make us smile and motivation to strive more for giving good service. We are overwhelmed of your description about our room and services offered.Thank you for sharing your comments regarding some points. This will help us to deliver great customer service to our other guests in the futureIt would be our pleasure to be able to host you here once again.

8/10 Good

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
The entire property is beautiful and nicely set out and the staff were amazing but the curtains in my room were visibly mouldy which gave the room a bit of a musty smell
Stayed 7 nights in Sep 2022
Response from Thanawan Rodsri on 19 Sept 2022
Dear Jonathan,Thank you very much for your overall positive review following your stay!Rest assured as such that your opinion has been well noted, positive feedback shared and constructive thoughts collected for review by the team.I do hope you will visit us again and see perhaps some of those improvements having taken shape!Please feel welcome to contact me on below details if I can assist in any way for your next booking or perhaps provide more information on our unique group of hotel destinations.We will ensure your next experience out-rivals your last.We look forward to welcoming you back!Kind regards,Thanawan RodsriCulinary Operation&Sales Manager and Personal Secretary to General Managersales@hansarsamui.com

10/10 Excellent

Tan

Stayed 6 nights in Sep 2022

10/10 Excellent

Masaki

Stayed 3 nights in Jul 2022

10/10 Excellent

joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an all round great experience. Beautiful building and rooms. Lovely staff…even if it was a struggle with a minority, everyone was well meaning and did their best. I’ll be back very soon. Thanks 🙏
Stayed 2 nights in May 2022

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing from our room and the pool deck. It’s an image I will never forget. The staff were always extremely friendly and attentive. Special shout out to Tee and Meow whose hospitality and sincerity made us smile with each interaction. Breakfast was relaxing and delicious with so many options you wished you had room to try everything. The location was great, on the beach and a very short walk to fisherman’s village. The property was so lovely that even my busy husband was content to spend a day just lounging around. No complaints here—I would definitely stay here again!!
Stayed 4 nights in Feb 2020

10/10 Excellent

K&B, Uk

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location is perfect footsteps from Fisherman’s village . Pool and beds good . Staff superb .
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

JC, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to Kho Samui and the Hansar. Nice and quiet location just down the street from the Fisherman's Village which offer options for good food and some entertainment. The friendly staff and service at the Hansar was definitely the highlight.
Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our favourite hotels.
Great hotel. We travel a lot and rarely go back to a hotel. 3rd time here which says a lot. Just love the place. Pool is lovely, staff are friendly and lots of great places to eat and drink on the doorstep. Love it.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Jan 2020

8/10 Good

Per Martin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

YEE CHEONG

Travelled with family
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Excellent staff,food and room facilities. The only negative involved the use of the main pool by nappy clad young children. The resort provides a seperate childrens pool, unfortunately parents choose not use this facility. Strict rules need to be enforced for the sake of all guests.
Stayed 16 nights in Oct 2019

8/10 Good

Jochen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real Excellent
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Jay, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The hotel is in a great location and the restaurant food is amazing.
Stayed 12 nights in Aug 2019

10/10 Excellent

Ortal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoughtful and welcoming staff, SPA was particularly good.
Stayed 2 nights in Jul 2019