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Reviews of Quality Inn Kodiak

2.5 out of 5
Quality Inn Kodiak
1395 Airport Way, Kodiak, AK

Reviews

7.4

Good

Rating 10 - Excellent. 34 out of 96 reviews" "
Rating 8 - Good. 23 out of 96 reviews" "
Rating 6 - Okay. 17 out of 96 reviews" "
Rating 4 - Poor. 16 out of 96 reviews" "
Rating 2 - Terrible. 6 out of 96 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Angela

Disliked: Amenities, property conditions & facilities
Horrible breakfast. No hot water. Stayed on arrival and again 10 days later and still issues with hot water. Really could improve on many aspects.
Stayed 1 night in Nov 2023
Response from Tim on 6 Nov 2023
We are sorry to hear that your experience didn't live up to expectations. Please contact us at our front desk for further issues.

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Thank you for your feedback!

10/10 Excellent

Lucas

Stayed 1 night in Sep 2023
Response from Tim on 6 Nov 2023
Thank you for your feedback!

10/10 Excellent

Jacques

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Tim on 26 Sept 2023
Thank you for your feedback!

8/10 Good

Charley

Liked: Cleanliness, staff & service, amenities
This used to be the Buskin River Inn and all rooms will be remodeled in the next year. My room was nice. Bed was comfortable. Free breakfast was good and I really like the biscuits. Caught my daily limit of silver salmon in the Buskin River behind the hotel. Nice computer and printer set up in lobby. This is my must stay place in Kodiak.
Stayed 2 nights in Sep 2023
Response from Tim on 26 Sept 2023
Thank you for your kind review!

4/10 Poor

Bryn

Travelled with partner
Disliked: Amenities, property conditions & facilities
It took a hit with COVID and closed it's restaurant, so weren't many oportunities to eat, and has no shuttle into town. The decafe Coffee in the lobby was cold, and i was told to heat it up in the micro-wave in our room..
Stayed 1 night in Sep 2023
Response from Tim on 18 Sept 2023
Please contact us at your earliest convenience to solve any issues.

6/10 Okay

TIMOTHY

Travelled with family
Liked: Cleanliness, room comfort
There were two families with straight up brats (both with four brats each); allowed their brats control them, zero parental guidance. Noisy, slammed room door constantly, and were out of control!
Stayed 3 nights in Sep 2023
Response from Tim on 6 Sept 2023
We are sorry to hear your experience wasn't satisfactory. Please reach out to our font desk to resolve such issues.

10/10 Excellent

Heather R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Super friendly & always helpful.
Stayed 4 nights in Aug 2023
Response from Tim on 28 Aug 2023
We appreciate your feedback!

6/10 Okay

Arthur

Liked: Cleanliness
Disliked: Amenities
There is no bar or restaurant on the property or within walking distance. Literally, no place to eat or drink. You have to use a door dash like facility.
Stayed 1 night in Aug 2023
Response from Tim on 28 Aug 2023
We are sorry to hear your experience didn't live up to expectations. Please contact us at our front desk to resolve these issues.

6/10 Okay

Christopher

Stayed 2 nights in Aug 2023
Response from Tim on 18 Sept 2023
We appreciate your feedback!

6/10 Okay

Susan

Stayed 1 night in Aug 2023
Response from Tim on 8 Aug 2023
We appreciate your feedback!

4/10 Poor

Merrick

Disliked: Staff & service, property conditions & facilities
Broken freezer
Very old hotel. I called 30 minutes before arrival and asked if they had a freezer for boxes of fish, they said yes I asked again to make sure it was a freezer not a refrigerator again they said yes. I got a shuttle there and it was a broken freezer cooling in the forties. The manager was there and said he called the owner that morning about the broken freezer but didn’t tell employee, so I asked for a shuttle to return to where I could put the fish he said they can only go to the airport which is about 200 yards away. Not very accommodating for their mistake. Would never stay again. There were several other boxes of fish in the broken freezer I hope they didn’t lose their fish.
Stayed 1 night in Aug 2023
Response from Tim on 3 Aug 2023
We apologize for not living up to expectations. Please contact us at your earliest convenience to resolve the issue.

2/10 Terrible

James

Stayed 2 nights in Jul 2023
Response from Tim on 28 Aug 2023
We are sorry to hear your experience didn't live up to expectations. Please contact us at our front desk to resolve these issues.

6/10 Okay

virgil

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tim on 31 Jul 2023
We appreciate your honest feedback!

10/10 Excellent

tina

Stayed 1 night in Jul 2023
Response from Tim on 8 Aug 2023
We appreciate your feedback!

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel! Very clean, friendly, quiet and convenient!
Stayed 2 nights in Jun 2023
Response from Tim on 3 Jul 2023
Thank you for your feedback!

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Rooms were clean and ok. Coffee was warm. Staff was friendly and helpful
Stayed 3 nights in Jun 2023
Response from Tim on 13 Jun 2023
We appreciate your feedback. Please let us know if there's anything else we can do better next time.

8/10 Good

Ashley

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was great, just would’ve like a room where the window opened so the room wasn’t so stuff for have 3 people and 2 dogs
Stayed 12 nights in May 2023
Response from Tim on 8 Jun 2023
We appreciate your feedback!

8/10 Good

Martin

Stayed 1 night in May 2023
Response from Tim on 8 Jun 2023
We appreciate your feedback!

4/10 Poor

Shirley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad review
It was not good I had intermittent tv service could not get connected to the internet, the phone did not work and the sink in the bathroom was clogged. I tried to get a discount but was denied
Stayed 1 night in Dec 2022
Response from Tim on 23 Dec 2022
We apologize for any inconvenience you have experienced. We strive to give our guests the best service possible. Please try us again so we can improve your next stay.

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!!
Love the breakfasts!!! Then workers were awesome, and wonderful. Felt like home away from away.
Stayed 7 nights in Oct 2022
Response from Tim on 11 Oct 2022
Thank you for your feedback!

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, very convenient and close to the airport. Great breakfast
Stayed 1 night in Oct 2022
Response from Tim on 10 Oct 2022
Thank you for your feedback!

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is doing it right. Front desk so amazing, highly recommend.
Stayed 1 night in Sep 2022
Response from Tim on 2 Oct 2022
Thank you for your kind feedback! We hope to see you back soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employee at the front desk. Nice and quite.
Stayed 1 night in Sep 2022
Response from Tim on 12 Sept 2022
Thank you so much for your kind review!

8/10 Good

Andrew

Stayed 1 night in Aug 2022
Response from Tim on 24 Aug 2022
We appreciate your feedback!

8/10 Good

gregory

Stayed 3 nights in Aug 2022
Response from Tim on 17 Aug 2022
Thank you for your feedback!

10/10 Excellent

Ralph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Good choice and close to the airport which makes it very nice.
Stayed 4 nights in Aug 2022
Response from Tim on 9 Aug 2022
Thank you for your review!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very sweet
Stayed 1 night in Jul 2022
Response from Tim on 25 Jul 2022
We appreciate your kind rating!

10/10 Excellent

Nancy

Stayed 1 night in Jul 2022

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Every room on the second floor is identified as non-smoking but there was an extremely strong marijuana smell every day as soon as we walked out of our room. Several times my daughters didn't feel safe because there were numerous people on the second floor who were obviously extremely high on drugs. People were staggering around on the second floor. Would not recommend if travelling with kids.
Stayed 4 nights in Jul 2022

6/10 Okay

john

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Two star for the lower 48
Hotel is run down and noisy. Stay was friendly and breakfast was ok for a hotel breakfast
Stayed 1 night in Jun 2022
Response from Tim on 2 Jul 2022
We appreciate your feedback! We hope to see you back soon!

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is within walking distance of the airport. They have a shuttle if you need it. Staff was friendly and helpful. Great breakfast.
Stayed 1 night in Jun 2022
Response from Tim on 22 Jun 2022
Thank you so much for your response! Hope to see you back soon!

8/10 Good

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet but no dining options in the area
Stayed 1 night in Dec 2021
Response from Tim on 28 Dec 2021
We appreciate your feedback! Hope to see you back soon!

8/10 Good

Evelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean. Staff was friendly.
Stayed 1 night in Dec 2021
Response from Tim on 13 Dec 2021
We appreciate your feedback! Hope to see you back soon!

4/10 Poor

Raymond

Travelled with group
Disliked: Property conditions & facilities
Serious lack of management and staffing from the out side it looks abandon and the inside doesn’t give you much hope.
Stayed 1 night in Nov 2021
Response from Tim on 1 Dec 2021
We apologize for not meeting your expectations. The hotel was just purchased by new ownership and they are working as quickly as possible to get everything updated.

4/10 Poor

Lynnette

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Basically false advertising in terms of amenities. The restaurant and bar is closed, breakfast is NOT a buffet and only decent on the weekends, no shuttle (because there's no staff to request one), WiFi is incredibly intermittent if at all and 24/7 front desk is not even close to true. Covid is not an excuse. If it has altered your business, then alter your advertising, as it plays a large factor in where one chooses to stay. Arrived at hotel and sat in lobby for 3 HOURS until staff arrived to check in. Over $200 was spent on cab fare alone, as one way to town (4 miles) is $25-30! Expedia was a joke when addressing the issue as well. Extremely disappointed and will never stay there again. Makes me question Quality Inn as a whole.
Stayed 1 night in Nov 2021
Response from Tim on 13 Dec 2021
We apologize for not meeting your expectations. There has been a change of ownership recently and we are working to get this property up to standards. Please call us at the front desk if there is anything we can do to make this right.

6/10 Okay

Chad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Tim on 12 Nov 2021
We appreciate your feedback! Sorry to hear that your stay couldn't be more satisfactory. Please call us at our front desk to let us know how we can do better.

2/10 Terrible

HYUN GUL

Disliked: Cleanliness, amenities, property conditions & facilities
Card key didn't work.
Stayed 1 night in Oct 2021
Response from Tim on 27 Oct 2021
We are so sorry to hear that your key didn't work. Please contact our front desk with any concerns and they will resolve them for you.

2/10 Terrible

Amy

Disliked: Amenities, property conditions & facilities
I tried calling to cancel because I got weathered in where I was at and I couldn't reach the hotel. The phone number would ring twice and then say it wasn’t a working number. There weren’t any other numbers online that I could find either so I had to pay the for the night.
Stayed 1 night in Oct 2021
Response from Tim on 27 Oct 2021
We are so sorry to hear about the lack of service concerning the phone number. Please give us a call at our front desk and we will be able to resolve your issue.

6/10 Okay

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Property needs updating. However, it seemed very clean. Lacks employees so service is very slow.
Stayed 1 night in Oct 2021
Response from Tim on 27 Oct 2021
We appreciate your feedback! Yes, ownership just recently changed so new hires are coming soon!

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service
It was convenient to get to the airport by walking. The grounds were not well kept up.
Stayed 1 night in Aug 2021
Response from Tim on 27 Oct 2021
We appreciate your feedback! Ownership just changed recently so we are working on updating the property as soon as possible.

4/10 Poor

Cynthia E

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
The three good things were: The rooms were clean and smelled fine. The cable TV worked well, with more channels than expected. However, the property was rundown, WiFi didn’t work, there was garbage outside our window, the lobby and hallways smelled bad, breakfast was primarily cold burritos and jello.
Stayed 1 night in Aug 2021

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia reservation was lost so we were left without a room even though we had a confirmation number.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
the room smelled funny. tv was broken.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It met our needs. Room was clean and comfortable. No complaints. Close to airport and Kodiak.
Stayed 1 night in May 2021
Response from GM Kodiak Quality Inn on 13 Jun 2021
Thank you for taking the time to write a review. We appreciate you staying with us, hope the next time you get to Kodiak you choose to stay with us.

4/10 Poor

anthony

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very overheated room. No food hotel.
The heating was full on and the room was in the 80s. They told me to open a window! To do this one had to remove the screen and as the window winder was broken one had to open manually, with difficulty. The front desk was sometimes unmanned. There is no food in the hotel except a very scratch breakfast. One has to take a $25.00 cab ride each way to town to get a meal. The hotel minibus was still not working. My first stay was 9 May and second 24May. Still no coach. I had been fishing and had several boxes. My 05.00 wake up call never came through but fortunately I just woke up. My flight to San Francisco began at 07.00 with two connections. If I had missed it I would have been stuck. The housekeeper and her husband had to take me to the airport. They were very kind. One of the staff had a small dog wandering around as I was trying to leave. It nearly caused me to fall-at 81! I will find other accommodation next year. Very overpriced.
Stayed 1 night in May 2021
Response from GM Kodiak Quality Inn on 27 May 2021
Sir it is unfortunate you had this experience. I appreciate you informing us of the heating problem in your room. It would have been nice to have the opportunity while you were here to correct any problems you had to make your stay more comfortable. I personally assured you that the van was getting fixed that day and if it wasn't ready 1 of our staff would be happy to get you to the airport on time. As it turned out the van was fixed and ready to go. The van driver went out to start the van 10 min before your scheduled shuttle and you were already on your way to the airport. Hope your next hotel stay is a comfortable one.

4/10 Poor

Bill

Disliked: Cleanliness, property conditions & facilities
Bed linen stained, front door lock was broken, continental breakfast was a joke
Stayed 2 nights in May 2021
Response from GM Kodiak Quality Inn on 7 May 2021
Bill, Thank you for your feedback. It seems I as the General Manager needs to work with housekeeping staff a bit more. Unfortunately, doing business on a remote island it takes a little longer for parts to come in for the Key card lock. I as well as yourself would like very much to go back to our hot deluxe breakfast, however we are following franchise mandates for Quality Inn.