Deluxe Lake Building (Twin Bed)

Reviews of MATCHA SAMUI RESORT

3.5 out of 5
MATCHA SAMUI RESORT
19 Chaweng Beach Rd, Bo Put, Koh Samui, Surat Thani

Reviews

7.8

Good

Rating 10 - Excellent. 92 out of 335 reviews" "
Rating 8 - Good. 138 out of 335 reviews" "
Rating 6 - Okay. 76 out of 335 reviews" "
Rating 4 - Poor. 20 out of 335 reviews" "
Rating 2 - Terrible. 9 out of 335 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly staff, smooth check in, clean room.
Stayed 1 night in Mar 2024

6/10 Okay

charles

Stayed 2 nights in Mar 2024

6/10 Okay

Dave, Richmond

Travelled with partner
Disliked: Staff & service
Great location. Breakfast buffet was good with great service. Did not clean the room the last two days of being there. Had to get our own clean towels and toilet paper. Pool and Bar attendant s were good but sat and smoked pot all day. Pool area could have a little more attention as cleanup was seldom done. Early morning front desk personnel did not know how to use the credit card machine. In spite of this we enjoyed our stay on Ko Samui.
Stayed 6 nights in Feb 2024

2/10 Terrible

Duane

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No hot water one night in the shower. Old place, shower is small. Staff are very nice.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Comfortable Beach-Side Hotel
This is a little gem within walking distance, but on the quieter side, of all Chaweng's amenities and Central Mall. The staff are lovely, the hotel is clean and it is extremely friendly. The staff cannot do enough to help. I want to give particular mention to servers Pan, Gaye, Bee, Mau Thai and Palm. I should name receptionists and our room attendant too, except that we did not get their names. I stayed here in April and loved it, so returned for a holiday with my wife who loved it too. The hotel was being painted and so we were given a 500 Baht per day credit to use against F&B in the hotel, which was very generous. We will certainly return.
Stayed 7 nights in Sep 2023
Response from Operation Team on 9 Oct 2023
Thank you so much for choosing Chaba Samui Resort and giving us a values review. How nice to here you very happy and enjoy with our products and service during stay with us.We will do our best to keep our standard and we are looking forward to your return in next holiday.Thank you and see you soon

8/10 Good

Iain

Stayed 4 nights in Mar 2023

8/10 Good

Lars-Gunnar

Stayed 6 nights in Feb 2023

10/10 Excellent

John

Stayed 2 nights in Feb 2023

10/10 Excellent

Leung

Stayed 3 nights in Feb 2023

8/10 Good

Susanne

Stayed 2 nights in Feb 2023
Response from reservations on 14 Feb 2023
thank you and come agian

8/10 Good

Izzy

Stayed 1 night in Aug 2022
Response from Chaba Group. on 25 Aug 2022
Thank you for choosing our hotel for your valuable time vacation, We looking forward to welcome you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is in a great location. Staff are very pleasant.. especially the cleaning staff! So lovely and greet you with the biggest smile! If I return to Samui I would stay here again. The breakfast buffet was great!
Stayed 14 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was very happy with everything in this hotel. Would recommend
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
6th time at the Chaba. Wonderful staff can't do enough to make your stay comfortable. Excellent location on the best stretch of Chaweng beach.
Stayed 14 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 19 nights in Aug 2019

6/10 Okay

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for the price and the staff were good with a special mention to the housekeeping ladies who did a good job. Breakfast was ok not a great variety. Pool small and basic gardens well looked after.
Stayed 10 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
very close to the beach and to reasonably priced restaurants
Stayed 6 nights in Jun 2019

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chabba lishus
It's a lovely place to stay we go back every year staff are great with you !!
Stayed 13 nights in May 2019

8/10 Good

eitan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and great prices and location!! Really good deals on food drinks and massages
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When requested, we were moved to a higher level room
Stayed 7 nights in Mar 2019

6/10 Okay

SANGUK

Disliked: Property conditions & facilities
Hm....
Good but photo and facilities are not close
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Mar 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient,
We stayed 5 nights at the Chaba Samui and are delighted to report that all our needs were met. Especially attractive were the beachside and pool access, and the food and drinks at the outside bar. Our room was very comfortable.
Stayed 5 nights in Feb 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
The hotel staff are very helpful & have a friendly smile The hotel is very tiered looking needs a refit the lift was out of service the time we were there they did give us a room on ground floor but for other must have been a pain claiming in the heat Breakfast was reasonable plenty of choice Pool good beach area very small everything bunched together no space All considered not the best but ok
Stayed 5 nights in Feb 2019

6/10 Okay

Kenneth

Disliked: Property conditions & facilities, room comfort
Ko samui
The manager is most of there problem. Are friend asked to upgrade to ocean side building and he said there was no room and place was half empty and told him he didn't need his money. They give two small bottles of water a day and charge you for ice if you want any. They charge more at the pool bar than on the beach for beer no breaks for people sraying there.Beds are harder than you can believe
Stayed 7 nights in Jan 2019

8/10 Good

MD ARAFAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service and Clean
Good Service Upgraded us to beach building
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcoming, helpful staff, clean specious room, nice breakfast, central location by the sea, shops and restaurants.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms almost Beach front , make sure you book the beach front building ,great pool, great breakfast
Stayed 4 nights in Nov 2018

10/10 Excellent

Maurice, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay at Chaba samui
This is my second time staying here after a long 7 years. The new renovated room is fantastic. Service staffs are excellent and also help me get the local Kalamae snack which I have a hard time finding.
Stayed 4 nights in Nov 2018

2/10 Terrible

Thelma, Baltimore, MD

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, however when booking the room, it's not clear that the "lake view" rooms are across the street and the windows don't open. We had a serious allergy reaction to something in the room. The hotel is smelly (sewage back up maybe) and stuffy. We asked to be moved to one of the rooms on the beach side of the street and the staff requested additional payments to make up for the higher price of the room on the beach side. After a couple days and declining health, they gave us a discount to change the room. I wish I did not have a non refundable room rate. Next time I book a room, it will be for one night only. There are many options in Koh Samui and it's better to see the place prior to commit for several days. The breakfast is not that great, the beach gets a lot of trash from the sea, the rooms are big, the restaurant staff were pleasant, but management needs to do a better job in making the guests happy,
Stayed 6 nights in Nov 2018

10/10 Excellent

Malik, Saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execellent hotel with very helping and welcoming stuff location also great near to everthing, highly recommended
Stayed 3 nights in Nov 2018

8/10 Good

James

Nice rooms with friendly staff
Stayed 3 nights in Nov 2018

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Comfortable Room in Good Location
The room was clean, bright and comfortable. Right on the beach, it’s a good location. Plenty of restaurants close by. Probably time to update the pool and beach furniture, it’s very tired
Stayed 2 nights in Oct 2018

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, hotel was very accommodation, breakfast was excellent, beautiful beach!
Stayed 1 night in Oct 2018

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and nice stay
Its good hotel near to all restaurants and they make a nice surprise for me because it was my anniversary...
Stayed 3 nights in Oct 2018

10/10 Excellent

Pam, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run hotel
Stayed at the Chaba for 10 days. Found everything good, room spacious everything worked and looked new, cleaned as soon as sign went up and cleaned well.Staff are the best go out of there way to help. Breakfast good plenty to choose. 2 pools well looked after with spa. Beach bar with happy hour twice a day and do a great latte at the beach. Great situation within walking distance of everything and some realy nice restaurants around there. Great value for money and would stay there again loved it.
Stayed 10 nights in Sep 2018

6/10 Okay

Bar

Honey moon
Little room, expensive hotel
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view wing- nice and clean near to the beach
Stayed 3 nights in Aug 2018

6/10 Okay

RichandRobyn, mornington VIC.

Liked: Cleanliness, staff & service
Disliked: Room comfort
This hotel has improved many areas.
The hotel has done a number of improvements since we stayed previously, but some areas are still untidy, very dated and the beds have only had mattresses replaced. These were very hard to sleep on for us even though we asked for and got a topper, but not a lot better. The pillows were also very hard on the head and neck. We also had them changed with partial improvement. Other parts of the rooms have been updated very cheaply and quite poor quality materials which will wear quickly. The bathroom has had the tub removed and a large shower in place, but there is very little room for one let alone two people in the same room. The garden area is now lush and green, very nice. The pool has a swim up bar but is not used. The bar being used is tired even though extended and tidied up partly. Most of the umbrellas are old and stained, some with metal sticking out and could be dangerous if caught in the wind. The reception area is extremely dated and uninviting when first arriving. This area could be much brighter and inviting for loungeing or reading on wet days. The staff try very hard to please and mostly succeed. Some days the toiletries were not replenished every day and not to choose from. In regard to the breakfast area, the range is basic and needs a huge change to keep interesting and tasty. The pots of coffee should go down the drain as the taste and strength is horrid. However, most of the food is reasonable and ok, but boring.
Stayed 12 nights in Jul 2018

8/10 Good

Bruce, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice at Best part of Chaweng Beach
The Chaba was a good choice for us, as we were looking for a reasonable value hotel at the best part of the beach, but still close to the action of the main street. Chaba ticks the boxes. The rooms (and we were on the Ocean side which is the preferable part of Chaba) have been renovated and in really good condition. Breakfast was fairly average. The bacon was always cold! On our first night, we were told that they were unable to accomodate us as there were problems with air conditioning, and didn't have a room available, and offered to put us into their other Chaba hotel. This one was very old, and old rooms, and not at the best part of the beach and quite a long way from the main area of restaurants etc, so we were glad to only be there one night. They gave us a free dinner at the hotel in recompense - which was an excellent meal. Although we weren't overly happy about not having a room, we were there for 8 nights, so wasn't so bad, and the dinner made up for it.
Stayed 8 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very central and fantastic safe beach
Stayed 5 nights in Jun 2018
Response from Chaba Samui Resort on 9 Jul 2018
Thank you so much for sharing your pleasant experience with us at Chaba Samui Resort. We are glad that you enjoyed your stay with us especially our beach which allows our guests to pleasantly swim with a perfect dept and of course, as we are located at the heart of Chawent beach, our guests can easily access the shopping and nightlife area and fantastic local restaurants at the doorstep. We are looking forward to welcoming you back to best beach gateway in Koh Samui.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside doesn’t look so special but rooms were lovely and pool area was comfortable. Stayed in the ocean view building which doesn’t actually have an ocean view but was nice regardless.
Stayed 2 nights in May 2018
Response from Chaba Samui Resort on 9 Jul 2018
On behalf of Chaba Samui Resort, I thank you so much for sparing your valued time to share your nice experience with us with a perfect rating. Your feedback is very important to us as it allows us to improve our ability to serve you. Yes as our guestrooms were just newly renovated last year and we are truly glad that you liked them as well as our pool has also been newly refurbished. Lastly, most of the rooms at our Ocean Building provide the beside-seaview which means the guests can sea the ocean view only from their room balconies. :D We hope that we will have an opportunity to welcome you back to Chaba Family again in the near future.

10/10 Excellent

Orit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Chaba Samui Resort on 9 Jul 2018
Thank you so much for staying at Chaba Samui Resot and also for your perfect rating. :D

10/10 Excellent

BR, Midlands UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
We stayed in the sunrise suite in the new ocean wing it is very impressive! Massive living room And bedroom With a large balcony area. Ask for suite on floor 3 or 4! Only 3 suites in the whole hotel with sea and pool views.defo recommend it! Food was amazing too breakie was good overall we had an amazing stay for my husbands 40th
Stayed 5 nights in Apr 2018

10/10 Excellent

Geoffrey Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back Again
Third year staying Ocean Side. Excellent location, facilities,staff and atmosphere. Great Weather does help the beach activities, calmer sea and excellent swimming. walks along beach great.
Response from Chaba Samui Resort on 9 Jul 2018
I on behalf of the entire team of Chaba Samui Resort want to drop a sincere thank you for your kind feedback that truly brightens our day. It is a great pleasure to serve you. Yes as we are located at the heart of Chaweng Beach buzzing area where the guests can easily walk to entertainment area, shopping zone and dining restaurants yet still be able to find a very peaceful space inside our hotel. Also the weather seems very crucial to make everything more pleasantly; the sea water turns crystal blue which allows our guests to enjoy swimming in the sea water. :D For your next stay please, do not hesitate to contact us again. Look Forward to welcoming you back. Sincerely Yours,

10/10 Excellent

Ian, Newcastlw uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and close to the beach
Have visited koh samui 2 times in the last 5 months I enjoy chanweng beach this resort has alot to offer Beach clean sea good restaurants bars shopping centre and massage spa's a short walk away
Stayed 3 nights in Feb 2018
Response from Chaba Samui Resort on 13 Jul 2018
Warmest Greeting from Chaba Samui Resort! Thank you for taking the time to share your stay with us. We are very pleased to hear that you had a pleasant stay with us enjoying our beach and location which are our strength.You may checkout our Facebook page for constantly update that you might be interested in. :D We hope your next stay and just around the corner. Please contact us by email or phone if there is anything we can help you with. <3