This hotel has all of the elements of a fantastic holiday, a cut off, beautiful beached paradise. Hmmm how wrong we were!!!! The staff were pretty clueless and while you can forgive a little Thai laid backness, the fact that you can't get your food warm, or a drink without badgering for 20 minutes wasn't what we were expecting. We treated ourselves to a deluxe bungalow, which was not worth it. No hot water, no TV, cobwebs and dust everywhere. Everytime we had an issue the staff and the manager seemed non-plussed and unsure how to help. Also, be careful using the taxis. They add the cost on to your room without informing you first. The beach was dirty, literally bottles washed up every day, the food poor, always cold, late or they didn't have what you wanted. Being cut off is great if you have something to offer. We wanted to escape immediately. After a catalogue of issues, we ended up leaving early and now the hotel have gone back on their word on refunding half our money. It's a real shame, I've spent a lot of time in Thailand and this is the worst service I have ever experienced. I would definitely not recommend this place.