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Reviews of Hilton Garden Inn Knoxville Papermill Drive

3 out of 5
Hilton Garden Inn Knoxville Papermill Drive
6200 Papermill Drive, Knoxville, TN

Reviews

7.8

Good

Rating 10 - Excellent. 234 out of 486 reviews" "
Rating 8 - Good. 101 out of 486 reviews" "
Rating 6 - Okay. 66 out of 486 reviews" "
Rating 4 - Poor. 38 out of 486 reviews" "
Rating 2 - Terrible. 47 out of 486 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to where i was going and close to the interstate. Everyone was friendly and helpful. It was an enjoyable stay.
Stayed 1 night in Apr 2024

6/10 Okay

Sydney

Liked: Cleanliness
Disliked: Staff & service
WiFi didn’t work shower cold
Stayed 1 night in Apr 2024

10/10 Excellent

Melody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

staci

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean, excellent staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very Cean and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

ANH

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Bryan

Stayed 1 night in Feb 2024

10/10 Excellent

Alonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, perfes
Stayed 1 night in Feb 2024

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors didn’t do a great job of keeping our hallway noise.
Stayed 1 night in Dec 2023

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my time here
Stayed 1 night in Dec 2023

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

jeffrey

Disliked: Staff & service, property conditions & facilities
Never Again
we came down with covid and Hilton Garden Inn Knoxville Papermill Drive would do nothing to work with us on a refund. They offered us a different entrance so we could stay away from other guests. I know I wouldn't want covid infected people in the same hotel as me but to Hilton it's all about the almighty dollar.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really clean staff was very friendly and helpful room went above expectations
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Nov 2023

8/10 Good

Adam

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Only drawback was we came for the UT-UGA game so all the prices were marked-up. I'm sure that is a common practice for such an event.
Stayed 2 nights in Nov 2023

10/10 Excellent

Samuel

Travelled with partner
We had to request that the room be cleaned
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great. Snacks at the front counter are over priced. As a guest I would think the price shouldn’t be as high as a street vendor.
Stayed 2 nights in Nov 2023

10/10 Excellent

LEah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much nicer than expected for a highway hotel!!!
This place was so much nicer than expected! Modern, light, seemed pretty new construction. Rooms spacious with lots of great amenities.
Stayed 1 night in Nov 2023

10/10 Excellent

Odin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
LOved tis hotel. Clean and staff was accomodating and friendly!
Stayed 3 nights in Sep 2023

4/10 Poor

Paula

Disliked: Cleanliness
The shower had not been cleaned, a bar of soap with hair on it!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Cailin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property, it was very clean and easy to get to. The only thing I did not like is the fact that the room doors are VERY HEAVY and everyone lets them slam closed. Makes it very hard to get some peace or even try to sleep. It was very loud and annoying.
Stayed 2 nights in Sep 2023

8/10 Good

Makayla

Stayed 1 night in Sep 2023

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Nakiaii

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Ron H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice option if you have business in this area.
Stayed 2 nights in Aug 2023
Response from Jmiller on 17 Aug 2023
Dear Angela:Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Jeremy MillerAssistant General ManagerHilton Garden Inn Papermill Roadjeremy.miller3@hilton.com865-351-6200

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Mitch

Travelled with partner
Staff was awesome!
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff are great. Located in a very busy area though.
Stayed 1 night in Aug 2023

10/10 Excellent

Danya

Liked: Amenities
Lovely hotel. Appeared very clean. Staff very pleasant. Room very nice, bed comfortable. Loved the blackout blinds. Friday night there was an issue with parking but they corrected by Saturday.
Stayed 2 nights in Jul 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

annette

Stayed 1 night in Jul 2023

10/10 Excellent

Jackson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very beautiful and very nice.
Stayed 1 night in Apr 2023

10/10 Excellent

Uriel, bethlehem

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2023

10/10 Excellent

Dane

Stayed 2 nights in Jul 2023

10/10 Excellent

Akshay

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Vindhya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I love the way Hilton makes check-in easy with their app. We also use the digital key to access our room. And check-out was as easy as click the check-out botton on the app. Great experience!
Stayed 1 night in Jul 2023

10/10 Excellent

Aleksandra

Stayed 1 night in Jun 2023

10/10 Excellent

Ellery, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, modern room. Spacious and comfy! Close to some restaurants and quiet. Would stay again!
Stayed 1 night in Jun 2023

6/10 Okay

Samantha

Business traveller
Liked: Cleanliness, property conditions & facilities
Love the cosmetics of the room. Big, spacious, blackout blinds and adequate lighting. Bed wasn’t the most comfy but still good. But my room was directly beside the highway and the doors can be heard when slammed. So at night when people are going in and out you’re woken up. And there there was quite a bit of traffic. So as a result, I didn’t get much sleep in a hotel I paid to sleep in! I’d think the Hilton would have slow closing doors to avoid them slamming and sound proof glass windows to absorb some of the noise. I also couldn’t control the temperature in my room. I had to call down to front desk, get the manager, online support (who passed the buck and brushed off my concerns) and customer service involved before it got addressed and it only got fixed that night. The next day the temperature was up and down. I just dealt with it as I just couldn’t be bothered. Plus, in one of my calls to the front desk the attendant snapped at me. Like me calling about being cold in my room was disrupting him! Definitely will think twice about retuning.