BBQ/picnic area

Reviews of Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 344 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 164 out of 1002 reviews" "
Rating 4 - Poor. 103 out of 1002 reviews" "
Rating 2 - Terrible. 100 out of 1002 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room, very clean. Super desk staff and best breakfast.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Teresa,We are thrilled to hear about your positive experience with our clean rooms, friendly staff, and delicious breakfast. Thank you for sharing your feedback!

8/10 Good

DONNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not sure
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello DONNA,I apologize for any uncertainty you experienced during your stay. Your feedback is valuable for us to improve our services further. Should you have any concerns, please feel free to reach out to our management team directly. Thank you for choosing our hotel.

8/10 Good

David

Travelled with partner
Liked: Staff & service
Very loud in the room (from outside noises)(parking lot and hallway).
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello David,We apologize for any inconvenience caused by the noise disturbances during your stay. Your feedback is important, and we will address this matter to ensure a more peaceful experience for our future guests. Thank you for bringing this to our attention.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate the clean quiet rooms, the friendly and helpful staff and a good breakfast. Just needed soap refill in tub. Had a great stay with good restaurants in walking distance
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello michael,We are thrilled to hear that you enjoyed your stay and found our rooms clean and quiet. Our team takes pride in providing top-notch service. It's wonderful to know you liked our breakfast offerings. We appreciate your feedback about the soap and will share it with our team for future improvements. We're glad you explored the local dining options and hope to welcome you back soon.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Close to I75
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hello kelly,We appreciate you highlighting the convenient location near I75 during your stay. Your feedback is valuable to us as we aim to provide a positive experience for all our guests. Should you have any more insights to share, please feel free to reach out to our management team for further discussion.

8/10 Good

Chuck

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem I had was my room kinda smelled like a wet dog, kinda musty...otherwise the stay was good
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Hello Chuck,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our housekeeping team for further review and improvement. We hope to welcome you back in the future for an even more enjoyable experience.

2/10 Terrible

Braylen

Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
Hello Braylen, We regret to hear your rating and would like to learn more about your experience. Please reach out to us directly so we can address any concerns you may have. Your satisfaction is our top priority.

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Dave,We are pleased to hear you found our pricing competitive. We appreciate your feedback and hope you had an enjoyable stay with us. Thank you for choosing our hotel for your recent visit.

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from Manager on 12 Apr 2024
Hello Brian,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further feedback to share, please do not hesitate to reach out so we can continue to provide exceptional experiences for our guests.

4/10 Poor

christophoros, clayton

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the events I was attending and walking distance from various restaurants. The hotel is below average with not so friendly front desk lady. The room had that musty smell, beds were uncomfortable and the sink was backed up.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello christophoros, We regret to learn of your experience and appreciate your feedback. We will review this with the team to ensure better guest encounters. Please rest assured we aim to address such concerns promptly for improved stays in the future.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed . Hot tub not working
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Andrea,We apologize for any inconvenience you experienced during your stay. For any future visits, we recommend contacting our front desk to inquire about the availability of our amenities. Your feedback is valuable as we strive to improve our services for all guests.

10/10 Excellent

Ralph

Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Ralph,We're thrilled to hear you had a fantastic stay with us! Please don't hesitate to reach out if there's anything we can assist you with in the future.

4/10 Poor

brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello brenda, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us to discuss any concerns you may have had so we can improve our services.

6/10 Okay

Amanda

Stayed 5 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Amanda, We appreciate you choosing to stay with us and hope you had an enjoyable visit. Please feel free to reach out to us with any specific feedback you may have from your stay so we can address any areas of improvement.

10/10 Excellent

Sharon

Stayed 2 nights in Mar 2024
Response from Recordo Rediresponse Specialist on 6 Mar 2024
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Paul Mac

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was located close to I 75. Breakfast was good. Just needs some paint and cleaning of baseboards .wouldnt be in a hurry back !
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Paul Mac, Thank you for sharing your feedback with us. We're glad to hear you enjoyed our breakfast offerings during your stay. Your comments about the property maintenance have been duly noted for further review and improvement. We appreciate your insights and hope to have another opportunity to welcome you in the future.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliest staff at the front desk. Very clean, but definitely needs some updates, but would definitely stay again. Good rate for the area
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Megan,We appreciate your kind words about our friendly staff and cleanliness. We value your feedback regarding updates and will share it with our team. We look forward to welcoming you back again in the future for another pleasant stay.

10/10 Excellent

Meme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on 27 Feb 2024
Hello Meme, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Kandi, Greeneville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Will definitely stay again.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Kandi,We are thrilled to hear that you enjoyed your stay and found the room to be very clean. We look forward to welcoming you back in the future for another great experience at our hotel.

10/10 Excellent

Vincent

Travelled with group
Liked: Amenities
Quick stop on the way to Florida.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Vincent,We appreciate you choosing our hotel for your pit stop on your journey to Florida. We hope your stay was comfortable and provided the rest you needed before continuing your travels. If you have any further feedback, feel free to reach out to our management team directly. Safe travels!

10/10 Excellent

Roy

Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 20 Mar 2024
Dear Roy, We at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Angel

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on 23 Feb 2024
Hello Angel,I sincerely apologize that your stay at our Red Roof Plus+ & Suites Knoxville West -Cedar Bluff didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Sharon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady, Sherri, was warm and pleasant. Made me feel comfortable. If you want clean and affordable this is the spot!
Stayed 2 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on 23 Feb 2024
Hello Sharon,Thank you for reviewing our Red Roof Plus+ Knoxville West - Cedar Bluff. We are happy to have been able to provide you with pleasant customer service and clean rooms that made you feel comfortable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in the future to provide you with another comfortable stay.Sincerely,Red Roof Management

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 17 Feb 2024
Dear Margaret, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff. I am glad to read that you were pleased with the comfort of the bed, prompting your 5/5 score. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comfort of home and we're proud to have achieved that with your visit. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice property.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 16 Feb 2024
Dear Daniel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUF. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that we have a very nice property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tommie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quite close to restaurants and shopping
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Tommie,Thank you for sharing your feedback regarding the convenient location of our hotel. We're glad to hear that you found it safe and found nearby restaurants and shopping options. We appreciate your valuable input and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Delphine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 13 Feb 2024
Dear Delphine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that the breakfast was good. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great.
Stayed 3 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Tim,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a great experience with us. It was a pleasure to have you as our guest and we hope to welcome you back soon.

6/10 Okay

Lisa

Travelled with family
Outdated. Paint chipping.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 10 Feb 2024
Thank you for taking a moment to leave a review, Lisa. The staff and I at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff appreciate your 3/5 score following your stay. However, you stated that the chipping paint and the outdated look of the hotel dampened your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

8/10 Good

Christine

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Christine, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Eric, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for quick stay in Knoxville
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on 4 Feb 2024
Thank you for taking a moment to leave a review, Eric. The staff and I at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff appreciate your 5/5 score following your stay. I am thrilled that you found our hotel to be great for a quick stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on 5 Feb 2024
Thank you for taking a moment to leave a review, Sharon. The staff and I at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. I did not request a handicapped room but was given one so that is an option. Breakfast was 630am-930am. Scrambled eggs,sausage,buscuirs and gravy. Waffles, cereal, yogurt,bagels and toast. Let them know if you require housekeeping during stay.
Stayed 3 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Susan,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be clean and that we were able to offer you a handicapped room if needed. We appreciate your detailed description of our breakfast options and the flexibility in requesting housekeeping during your stay. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older establishment but remodeled or kept up well. Pool, fitness room, laundry room, nice bedding and super nice staff! It was only a one night stay but I'll be back!
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Mary, Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a pleasant experience and enjoyed our amenities, such as the pool, fitness room, and laundry room. Our team takes great pride in providing exceptional service to our guests, and we appreciate your kind words. We look forward to welcoming you back in the future.

10/10 Excellent

Dr. Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for our needs. We were visiting the Knoxville area for medical reasons and the hotel was only two miles away from the large medical center. Tons of upscale restaurants that are walkable from the hotel. Large Regal movie theater only 3 miles from hotel and lots of shopping. The price was excellent and we were able to bring our pets without an added charge. This was a plus!!! Most of the hotels in the Knoxville area and close by like Pigeon Forge and Gatlinburg charge as much as $50 per pet per night. Ridiculous! Red Roof charges $0. Hot breakfast in the morning, clean facilities, and a pleasant lobby area with adjoining breakfast area that overlooks a pretty courtyard area with pool. A great value!!!
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 28 Jan 2024
Dear Dr. Karen,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff. We are glad to see that you enjoyed your stay, prompting your 5/5 score. You mentioned how pleased you were with our location, the value to price ratio and the cleanliness of the facilities. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk young lady. Fast and efficient
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Luc,Thank you for taking the time to share your positive experience with our front desk team. We are delighted to hear that our staff provided friendly and efficient service. We strive to ensure our guests have a pleasant stay and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Alexis

Stayed 2 nights in Nov 2023
Response from Manager on 17 Jan 2024
Hello Alexis,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and amenities, and it's a pleasure to know that we met your expectations. If you have any further comments or suggestions for improvement, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Okay

Paula

Disliked: Cleanliness
After all we are just human?...
The location and price was great. The staff was very courteous. Even breakfast was decent. But the cleanliness is a whole nother issue. There were left over food in the frig and the ice bucket had not been empty after the last occupant. The soap dispenser was empty too. There wasn't any carpet which was a great thing but it also shows where the cleaning if at all is in the middle of the room. After dropping something on the floor, I glanced under the couch, there was a soda bottle and lots of dust bunnies under there. I am positive at some point a smoker had been in the room. I did speak to the gal at the check in desk, she noted it with her response was Well, we are just human....
Stayed 3 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Paula, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our location, price, and the courteousness of our staff. We apologize for any cleanliness issues you experienced during your stay. Rest assured, this is not the level of cleanliness we strive for, and we'll address it with our housekeeping team to ensure improvement. We appreciate your understanding and hope to have another opportunity to provide you with a better experience in the future.

10/10 Excellent

Jesus

Stayed 2 nights in Jan 2024
Response from Adraine Rediresponse Specialist on 12 Jan 2024
Hello Jesus,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Douglas, Kingsport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Douglas,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had an excellent experience with us. We strive to provide outstanding service and ensure that all our guests have a comfortable and enjoyable stay. We look forward to welcoming you back in the future.

8/10 Good

Amy

Travelled with family, Travelled with pets
Red Roof Inns are great for us when we need a quick place to stay the night and have the dog. No extra charge for our dog, which most charge $25 extra.
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Amy,Thank you for choosing Red Roof Inns for your recent stay. We're glad you found our pet-friendly policy convenient. We strive to provide comfortable accommodations for all our guests, including their furry companions. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Doris Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Doris Elena,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable stay. Should you have any future travel plans, we would love to welcome you back for another excellent stay.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through.
Very convenient location.
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Roger,We're pleased to hear that our hotel's location was convenient for you! We strive to provide a great experience for our guests, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023
Response from Manager on 25 Jan 2024
Hello Cheryl,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Selena

Travelled with family and small children, Travelled with pets
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Hello Selena,We are thrilled to hear that you had a fantastic experience during your stay with us! It means a lot to us that our hotel met your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Terry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price way paid. The breakfast was one of the bests we've ever had and we've had a few. Older building but everything was perfect.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Terry,We're thrilled to hear that you had a great stay and enjoyed our delicious breakfast! Our team takes pride in providing a memorable experience for our guests. While our building may have some age, we strive to maintain it to ensure your comfort. Thank you for your kind words, and we hope to welcome you back soon for another wonderful stay.

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay for a low budget
We were very pleasantly surprised by our stay here. We booked a last minute room and were looking for something low cost. Our expectations weren't super high considering the low price however we were very pleased when entering the hotel. The lobby has been renovated and was very nice. The room itself was also renovated and comfortable. There was a good hot breakfast, with biscuits gravy eggs cereal yogurt bagels sausage and waffles. The only thing we could really suggest would be a tad more attention to detail as our bathroom could have been slightly cleaner and the front desk lady that checked us in wasn't the most friendly. But otherwise this hotel is an excellent choice if you want a clean hotel on a budget and in a good location.
Stayed 1 night in Dec 2023
Response from LaTunde RediResponse Specialist on 31 Jan 2024
Dear Jeremy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF. We value you as our guest and welcome your 8/10 score. At Red Roof we are thrilled to know that you were pleased with the renovation of the room, the breakfast and all the positives that you highlighted. However, as it relates to your comment of the bathroom and the front desk staff at check-in, these will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

William

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No bed bugs so that’s a plus. The smell of the entire hotel was really musty. The bathrooms had mold, mildew and dirt. I definitely wouldn’t stay here again I’ll just say that..
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 1 Jan 2024
Hello Casey,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

4/10 Poor

Casey

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Adraine Rediresponse Specialist on 1 Jan 2024
Hello Casey,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

JON

Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello JON,We are delighted to hear that you had a wonderful experience during your stay! We strive to provide exceptional service and a memorable stay for all our guests. If you have any additional comments or feedback, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future!