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Reviews of The Knaresborough Inn - The Inn Collection Group

4 out of 5
The Knaresborough Inn - The Inn Collection Group
Bond End, Knaresborough, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 19 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, amenities
All
Stayed 1 night in May 2024
Response from Guest Experience on 7 May 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This newly-refurbished property was excellent. The staff were very friendly, and the service was great. I would thoroughly recommend staying there.
Stayed 4 nights in Apr 2024
Response from Guest Experience on 7 May 2024
Thank you for the review. We would love to welcome you back soon.

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome and attentive staff, after we found somewhere to park, easily. (Park around the back) The room was clean and tidy ready for 3 of us. Restaurant and bar was comfortable, food was lovely, (king prawn pizza was👌) To sum it up, when we return to knaresborough we will stay here again.
Stayed 1 night in Apr 2024
Response from Guest Experience on 23 Apr 2024
We would love to welcome you back soon. Thanks for the feedback.

10/10 Excellent

John

Travelled with family
Liked: Amenities
Beautiful place. Friendly staff, great service. Couldn’t ask for more. Will definitely return
Stayed 1 night in Mar 2024
Response from Guest Experience on 8 Apr 2024
We would love to welcome you back. Thank you for your kind words.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very large room and bathroom. Decor in rooms tasteful Staff very pleasant and helpful
Stayed 2 nights in Mar 2024
Response from Guest Experience on 26 Mar 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Experience on 11 Feb 2024
Thank you for your rating. See you again soon.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Experience on 31 Jan 2024
Thank you for your rating. We would love to welcome you back.

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Newly Renobetd but Rooms Small
Newly renovated Inn with a great looking pub area but the rooms were small. Bar service was poor and the staff were a bit rude too. Dirty glasses and bottles all over the bar area.
Stayed 1 night in Dec 2023
Response from Guest Experience on 31 Jan 2024
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very welcoming, comfortable and personable hotel. Food was really good and service with a smile.....
Stayed 1 night in Dec 2023
Response from Guest Experience on 21 Dec 2023
Thank you for passing on your feedback. We could not be happier that you had a enjoyable stay with us. We hope to see you very soon.

6/10 Okay

Karen

Stayed 1 night in Dec 2023
Response from Guest Experience on 20 Dec 2023
Thank you for taking the time to rate us. We hope to see you again soon.

10/10 Excellent

Lucy

Stayed 2 nights in Nov 2023
Response from Guest Experience on 20 Dec 2023
Thank you for taking the time to rate us.

10/10 Excellent

Mechelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley country pub style restaurant and bar. It was really busy and sevice was quite slow, it felt like there should've been more staff. Several types of wine on the list were not available, but our food was great! The rooms are fresh and clean and beds comfy. Great location for the sights of Knaresborough.
Stayed 1 night in Nov 2023
Response from Guest Experience on 20 Dec 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is massively improved since the Inn Collection group took over. WOW, brilliant. Totally refurbished . Everything was brilliant. Excellent meal , great service .
Stayed 1 night in Nov 2023
Response from Guest Experience on 24 Nov 2023
Thank you for your feedback. We would love to welcome you back soon.

8/10 Good

George

Stayed 1 night in Nov 2023
Response from Guest Experience on 24 Nov 2023
Thank you for your rating.

8/10 Good

Arwel

Stayed 2 nights in Nov 2023
Response from Guest Experience on 24 Nov 2023
We appreciate you taking the time to share your rating.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knaresborough Inn a good place to stay
Everything about hotel was very good. Disappointed with room allocation, we had booked the last double room in the main building (according to the website) however, we were placed in the annexe which was a short walk from the main building. We questioned why there had been a change without being notified but did not get a reason for this only to be told that the annexe room was the equivalent standard and same price. The room was clean and tidy, however the weather was wet and windy for most of our stay and we had to wrap up and use a brolly when going for meals, etc. Apart from that the staff were very polite and pleasant. Good location with useful transport links so it was not necessary to drive anywhere. I would recommend this hotel to other travellers.
Stayed 2 nights in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, decor was famtastic, room was excellent and bar / restaurant lovely. Staff friendly and happily answer any questions
Stayed 1 night in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

SHELLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean.
Stayed 2 nights in Oct 2023
Response from Guest Experience on 14 Nov 2023
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location, excellent food and wonderful staff.
Stayed 4 nights in Oct 2023
Response from Guest Experience on 24 Oct 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Such a shame
Lovely place, great staff but my room was cold and I was a very noisy environment, freshly decorated room which was very nice but a strong smell of paint, and unfortunately an uncomfortable bed.
Stayed 1 night in Oct 2023
Response from Guest Experience on 12 Oct 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Stayed 1 night in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Rosslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 night stay 👌
Hotel just opened after refurbishment and was lovely and comfortable. Room was spacious and very clean as was the public areas. Few niggles with service and the inexperienced team but their efforts were appreciated seeing as it was the hottest weekend of the year and the whole of Knaresborough seemed to have turned out. Food was amazing no complaints there at all. Staff really friendly and so was the clientele especially the dogs, being a dog friendly establishment!! We did have a plumbing noise issue in our room which the manager sorted promptly and had to be moved for the last night when the door didnt lock but the receptionist was on it without no trouble and again the manager, Ian, who was very approachable was very accommodating. Issues like these can happen anywhere but its how they are dealt with matters and we have no complaints there. We will return again as it was one of the best hotels we have stayed in England and is in a beautiful part of the country.
Stayed 3 nights in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you so much for sharing your feedback. We would love to welcome you back soon.

8/10 Good

Clare

Stayed 2 nights in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for your rating. We hope to see you again soon.