"From check in to check out, this hotel was superb! Easy and quick check in with friendly, kind, professional staff. Room was very spacious, modern, clean, including the bathroom. Beds were very comfortable. Parking was free and very convenient. Close to Wilfred Laurier University, perfect for the Kiwanis Provincial. Would highly recommend this hotel and would stay here again."
"The hotel served our purpose. The bed was very comfortable.
When we first checked into the room, we noticed the seat on the toilet was broken. It was replaced within 20 minutes of calling the head desk.
The restaurant in the hotel has great food.
The hotel is on the main corridor, so expect lots of traffic noise."
"Room was clean but the carpets are old and dirty. Need a good shampoo . Edges all around the carpet dark and dirty. Bathroom tub had nicks in it. Two small thin complimentary bars of soap that barely kept the soapyness to them. Front desk staff pleasant but speak with thick accents and so fast we couldn't understand most of what they said. Did not get down in time for breakfast so assume it's your usual continental breakfast. No worries about parking . Plenty of spaces. From the outside the building looked old and run down. The grounds are right by the expressway so you can hear the traffic . The grounds need trimming and work as well. Bed is not that comfortable. Pillows old and lumpy. Had difficulty sleeping ."
"Booked a standard city view room with a King Bed, the room was quite small (not a lot of room between the bed and the table/desk) but practical. A nice assortment of teas provided plus coffee pods and a fridge. I appreciated the bottled water to use for coffee since Waterloo water is soft and doesn't taste great. Comfortable bed and large pillows, plus bath robes and shampoo, etc. provided. A convenient location and friendly service - with the option to text front desk with any requests. Would stay again."