Comfort Room
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Reviews of Sambora Kinigi

2.5 out of 5
Sambora Kinigi
Kinigi, Kinigi, Northern Province

Reviews

10

Exceptional

Rating 10 - Excellent. 3 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 3 nights in mid April. First, do not let the rainy season deter you. The rains did come in the late afternoons and the trekking was a little muddy, but I think it is likely the best time to gorilla trek and/or look for the golden monkeys. Everything is lush and green, no crowds and a discounted price. In terms of the lodge, we cannot give enough praise. The lodge itself and the rooms are beautiful and absolutely wonderful. WiFi was available in the main area and in our room. The staff is kind, welcoming and attentive to every detail. All meals were absolutely wonderful. We were surprised by daily massages being included, and they were extremely appreciated after all the walking. Upon our return from daily activities, staff cleaned our hiking boots until they looked better than new. Every afternoon and evening, a blazing fire greeted us in our room and at night, warm water bottles were delivered to keep us cozy. Book without hesitation, you will be delighted with your stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rodin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly & willing to assist to make our stay as pleasant as possible. They're quick to respond to requests. The chef in particular would come up with drinks & snacks as we returned from a full day of activities. The rooms were private & the grounds were naturally lush. Keep up the good work!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
You Can't Beat the Service Here
Chris and the entire team at Sambora are the best thing about this property. They are all professional, friendly and attentive. The property is a quaint, gated 4 room lodge within a 15 minute drive of Volcanoes National Park and a 3 minute drive to the Ellen DeGeneres Gorilla Campus. Meals and alcohol are included in the rate. Food portion sizes are huge and the food is excellent. My only recommendation is that the new management company invests in some room upgrades. At this price point, all rooms should have an heater given the property is at altitude in the mountains. The rooms have a fireplace and VERY small A/C in the bathroom, but my room got uncomfortably cold at night which caused me to have to sleep in several layers. The staff went out of their way to provide me with a warm water bottle and relight my fireplace before bed, but the room was still freezing. Otherwise, my room was spacious and I appreciate that they use local bath products that benefit Rwandan children. Thank you for the great stay, Chris and team!
Stayed 2 nights in Jun 2023
Response from Chris and Team on 29 Jun 2023
Dear Tasi Greetings from Sambora Kinigi,Thank you so much for taking the time to share your feedback and for your kind words about our team at Sambora. We greatly appreciate your recognition of their professionalism, friendliness, and attentiveness. We take pride in providing exceptional service to our guests.We're glad to hear that you enjoyed the location of our property, with its close proximity to Volcanoes National Park and the Ellen DeGeneres Gorilla Campus. It's wonderful that you found the meals included in the rate to be excellent and the portion sizes generous. We always strive to offer a delightful culinary experience.We appreciate your suggestion regarding room upgrades. As a new management company, we value input from our guests, and we are actively considering improvements to enhance our guests' comfort. We understand the importance of providing appropriate heating options, especially given the altitude and mountainous location. Rest assured, we will explore options to ensure all rooms are equipped with heaters for a more comfortable stay.We apologize for any inconvenience caused by the cold temperature in your room during the night. Our team always aims to accommodate guest requests and provide a warm and cozy atmosphere. We're pleased to hear that our staff went above and beyond by providing you with a warm water bottle and relighting your fireplace. Your comfort is our priority, and we will take your feedback into consideration to address any temperature-related issues effectively.Furthermore, we're thrilled to hear that you appreciated the spaciousness of your room and our commitment to using local bath products that support Rwandan children. It's our way of giving back to the community and promoting sustainable practices.Thank you once again for choosing Sambora for your stay, and for sharing your feedback. We hope to have the pleasure of welcoming you back in the future, where we can continue to provide you with an even more enjoyable experience.Kindest Chris and Team!