Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of ROK Hotel Kingston, Tapestry Collection by Hilton

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 302 out of 474 reviews" "
Rating 8 - Good. 108 out of 474 reviews" "
Rating 6 - Okay. 32 out of 474 reviews" "
Rating 4 - Poor. 15 out of 474 reviews" "
Rating 2 - Terrible. 17 out of 474 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with family
Customer service was on point
Stayed 3 nights in May 2024
Response from A. Johnson on 26 May 2024
Hello Shannon,Thank you for your feedback! We are honored to see that you found our service to be exceptional! We would be honored to host you again very soon!

10/10 Excellent

Loveta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from A. Johnson on 24 May 2024
Hello Loveta! Thank you for taking the time to complete our post stay review. It was absolutely a pleasure hosting you and we hope to host you again very soon.

10/10 Excellent

Tanyech

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly customer service
Stayed 4 nights in May 2024
Response from A. Johnson on 23 May 2024
Hello Tanyech! Thank you for taking the time to share your feedback. It was truly a pleasure hosting you and your family and we would be honored to host you again very soon. See you soon!

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nce
Stayed 3 nights in May 2024
Response from A. Johnson on 19 May 2024
Hello Judith! Thank you for taking the time to complete this survey. We are delighted to see that you enjoyed your stay with us so much that we received full scores. With that being said, we sure hope that you will visit us again very soon.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing. The staffs were wonderful, polite and welcoming. I will definitely stay again
Stayed 6 nights in May 2024
Response from A. Johnson on 23 May 2024
Catherine, Thank you for your recent stay with us. We are truly honored to receive your feedback, seeing that we achieved full scores means we were quite impactful. It was absolutely a pleasure hosting you and hope to host you again soon.

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was great but slow
Stayed 1 night in Apr 2024
Response from A. Johnson on 17 May 2024
Good day Richard, Thank you for taking the time to complete our post stay review. We must sincerely apologize for not reaching you expected standard. Please stay with us once again as we would like to make things right!

10/10 Excellent

Bettiann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 4 nights in May 2024
Response from A. Johnson on 15 May 2024
Bettiann! We appreciate your kind words! Guest satisfaction is our priority, and we are always honored when we see that we made our mark.

10/10 Excellent

joel bekenson, spring valley

Liked: Cleanliness, staff & service, property conditions & facilities
The place to be
Stayed 1 night in May 2024
Response from A. Johnson on 15 May 2024
Thank you for feedback Joel. We are delighted to see that we impacted your stay and you have crowned us as 'The place to be'. It was an absolute pleasure hosting you and we look forward to hosting you again soon.

2/10 Terrible

Tameka

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from A. Johnson on 15 May 2024
Tameka we are disheartened to see that we did not meet your expectations this time around and hope to have the opportunity to host you again very soon.

6/10 Okay

Yajaira

Stayed 3 nights in May 2024
Response from A. Johnson on 26 May 2024
Hello Yajaira, thank you for your feedback. We are disappointed that we did not meet your expectations this time and would truly like to have the opportunity to serve you again, this time exceeding your expectations.

6/10 Okay

Nickolar

Ok
Stayed 3 nights in Mar 2024
Response from A. Johnson on 6 May 2024
Thank you for your feedback Nikolar, we are disappointed to see that we did not meet your expectations. Unfortunately, you did not share your concern. We would love to have the opportunity to make things right.Hope to host you again soon.

10/10 Excellent

Alfred., Diego Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very good value for money
Stayed 1 night in May 2024
Response from A. Johnson on 6 May 2024
Hello Alfred, thank you for your kind review! We will be sure to share same with our team. Until next time, take care.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from A. Johnson on 6 May 2024
Hello John. thank you for giving us the ultimate scores! we would be honored to host you again soon.

8/10 Good

Jada

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice
Stayed 8 nights in Apr 2024
Response from A. Johnson on 1 May 2024
Good day Jada, many thanks for your kind review! We hope to see you return soon.

2/10 Terrible

Leroy

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room that I received had the water running out into the bedroom area. I had a rental car for my stay and i had to pay $20.00 USD per night for parking in the hotel parking lot. I would never recommend this hotel to anyone coming to Jamaica.
Stayed 3 nights in Apr 2024
Response from A. Johnson on 1 May 2024
Good day Mr. Tulloch, We would like to sincerely apologize once again about the above mentioned. We are disappointed to see that we did not meet your expectations this time and truly hope to have an opportunity to serve you again.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. Johnson on 5 May 2024
Dawn! Thank you for taking the time to complete this survey, we appreciate your patronage and would be honored to host you again very soon.

10/10 Excellent

Chrisancia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and welcoming. Hotel is great for hospitality and overall style/look
Stayed 3 nights in Apr 2024
Response from A. Johnson on 29 Apr 2024
Good day Chrisancia, thank you for taking your time to complete our online survey! We are honored to receive your kind review, we will be sure to share same with the team.

4/10 Poor

Latasha

Disliked: Cleanliness, amenities
The floors in the room were trashy, even after house cleaning came, the linen was dirty with stains, elevators did not work at times.
Stayed 5 nights in Apr 2024
Response from A. Johnson on 29 Apr 2024
Hi Latasha, we must firstly apologize for the less than fortunate experience, we are very disappointed to read that we did not meet your expectations this time around and truly hope that we will have the opportunity to host you again soon. Please know that we have shared your review with the relevant parties for an investigation to be carried out as we are determined to excel in the area of guest satisfaction.

8/10 Good

Fei, Kingston

Stayed 1 night in Apr 2024
Response from A. Johnson on 19 May 2024
Thank you for taking the time to complete this survey. We pride ourselves on being top service providers and as such we are always open to feedback and looking for ways to improve our services.We would be honored to host you again in the near future.

10/10 Excellent

Nesta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from A. Johnson on 29 Apr 2024
Hi Nesta thank you for taking the time to complete a post stay review! We will be sure to share with our team.

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at ROK Hotel. The decor is beautiful. Food was great and the staff were superb. I will definitely stay here again
Stayed 6 nights in Apr 2024
Response from A. Johnson on 29 Apr 2024
Joanna! Thank you for your kind review, we are happy to see that we impacted your experience so much that you plan to return! We will be sure to share your review with our team. See you soon!

10/10 Excellent

Serena

Business traveller
Great
Stayed 2 nights in Apr 2024
Response from A. Johnson on 29 Apr 2024
Thank you for taking the time to complete our post stay review. We were happy to see that you enjoyed your stay with us and would be honored to host you again.

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms nuce and clean. Service excellent. Beds and pillows comfy
Stayed 2 nights in Apr 2024
Response from A. Johnson on 25 Apr 2024
Hello Maria, thank you for your kind review, it was a pleasure hosting you. Be sure to return very soon.

8/10 Good

Luis

Stayed 3 nights in Apr 2024
Response from A. Johnson on 13 May 2024
Thank you for taking the time to complete our post stay review. We are happy to see that you enjoyed your stay with us and that we impacted your stay in such a positive way.We hope to host you again soon.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambiance and decor of it all...
Stayed 2 nights in Apr 2024
Response from A. Johnson on 22 Apr 2024
Good day Sandra,Thank you for taking the time to complete our post review. It was an absolute pleasure hosting you and hope to have the opportunity to host you again.

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from A. Johnson on 18 Apr 2024
Thank you Keisha, for taking the time to complete our post survey and leaving us a kind review! We appreciate your patronage and hope to host you soon.

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. Johnson on 17 Apr 2024
Hello Malik, thank you for your recent stay with us and for your kind review. We look forward to hosting you again in the near future.

10/10 Excellent

Carolyn

Business traveller
Liked: Staff & service
Lighting poor in bedroom. Shower not clean. Black toilet -seat badly scratched through poor housekeeping method. Black taps and other fittings all showing wear and tear after only 2 years? Valet parking and security extremely helpful.
Stayed 1 night in Apr 2024
Response from A. Johnson on 17 Apr 2024
Good day Carolyn, thank you for your recent stay with us and for taking the time to complete a post stay review. We are disappointed to see that we did not meet your expectations this time around. We will be sure to share your concerns with the relevant parties. We sincerely hope we have the opportunity to host you again in the near future.

10/10 Excellent

Brittanny

Stayed 1 night in Apr 2024
Response from A. Johnson on 1 May 2024
Brittanny! Thank you for taking the time to complete the post stay review, we are truly honored to see that we met your expectations and would love to have the opportunity to host you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Disliked: Cleanliness
This property is NOT Hilton quality. 1) The room smelled of bad plumbing 2) Mosquitoes bit me throughout the night 3) the sink became blocked with one use. 4) the floor was slippery when I walked in. ( no carpet, I suspect it could be condensation from the air on) 5) The concierge was not helpful and was not able to give me various trans port options to the airport. 6) the front desk staff were really nice and helpful. 7) the breakfast was good. Overall… would not go back
Stayed 1 night in Apr 2024
Response from A. Johnson on 18 Apr 2024
Hello Elizabeth, we would like to sincerely apologize for the inconveniences that you experienced throughout your stay with us. It is disheartening to read that we did not meet your expectations this time around and as such, we have brought all your concerns to the attention of the relevant parties. We will work assiduously to make the necessary amends. We truly hope we will have the opportunity to host you again, this time meeting your expectations.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was excellent and so clean enjoyed my one (1) night.
Stayed 1 night in Apr 2024
Response from A. Johnson on 13 Apr 2024
Hi Lorraine thank you for your recent stay with us. We are delighted to read that you enjoyed your stay with us and hope to have you back again!

2/10 Terrible

Noel

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Unable to allow guests to be able to use the amenities advertised. Having outside promotions on the property, inonvenience to guest as the access to the pool and the bar was off limit to guests. The loud booming noise from the music kept us all night. Even after complaing to the front desk and the manager it continued.
Stayed 2 nights in Mar 2024
Response from Nickesha on 15 Apr 2024
Good Day Noel,Thank you for taking the time to complete our online satisfaction survey regarding your recent stay with us here at the ROK Hotel Kingston. We are truly disappointed to read that your stay with us was not enjoyable and that we did not meet your expectations while you were with us. Please note that we have shared your comments with the relevant individuals for their review and subsequent action. We do hope that we will get another opportunity to host you in the future.

8/10 Good

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that is not too far from the airport. Gym could be bigger, but overall the other amenities are nice.
Stayed 1 night in Apr 2024
Response from A. Johnson on 13 Apr 2024
Hello Joel, we are happy to receive your review and will be sure to share concern with the relevant persons.

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2024
Response from A. Johnson on 25 Apr 2024
Thank you, Kimberly, for taking the time to complete our post survey. It was a pleasure hosting you and we hope to host you again.

10/10 Excellent

Narda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from A. Johnson on 13 Apr 2024
Thank you for taking the time to complete this survey. We appreciate your feedback and look forward to hosting you again.

8/10 Good

Sophia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like idea of property been rented for private events and closing pool and bar to guests v. VERY INCONSIDERATE
Response from A. Johnson on 3 Apr 2024
Good day Sophia, I am disappointed to read that your stay did not meet your expectations. I would like to apologize for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

8/10 Good

Georgiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, conveniently located on the Waterfront.
Stayed 2 nights in Mar 2024
Response from A. Johnson on 3 Apr 2024
Thank you Georgiana for your recent stay with us! We are delighted to read that our property met your expectations. We look forward to hosting you again.

10/10 Excellent

Sofiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to Jamaica for an exam, and I enjoyed my time there. The service from the staff was first class, and the rooms were very comfortable. I studied in rokstone bar and grill every day, and the 24 hour cafe was most convenient as well.
Stayed 5 nights in Mar 2024
Response from A. Johnson on 1 Apr 2024
Sofiya, we read your review with such joy as we pride ourselves on providing A-1 service! It was an absolute pleasure hosting you and we hope to host you again! We will be sure to share your awesome review with our team.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 5 nights in Feb 2024
Response from A. Johnson on 1 Apr 2024
Thank you for your thumbs up Kevin! We hope to host you again very soon.

10/10 Excellent

Bryan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from A. Johnson on 25 Mar 2024
Hello Bryan Thank you for taking the time to complete a post stay review for The ROK Hotel Kingston, we hope to host you again very soon.

10/10 Excellent

Jaime

Stayed 5 nights in Mar 2024
Response from Nickesha on 15 Apr 2024
Good Day Jaime,Thank you for your 5-star review and we look forward to hosting you again soon.

4/10 Poor

Jason, saint-constant

Business traveller
Disliked: Property conditions & facilities
Will not be returning. No options to eat around the hotel, and its in a terrible neighborhood. The restaurant at the hotel is beyond terrible. Charge you for prime steak, but serve shoe leather.
Stayed 5 nights in Mar 2024
Response from A. Johnson on 24 Mar 2024
I am disappointed to read that your stay did not meet your expectations. I would like to apologize for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

8/10 Good

vandana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable stay
Stayed 3 nights in Mar 2024
Response from A. Johnson on 24 Mar 2024
Once again we thank you for choosing the ROK Hotel Kingston, Tapestry Collection by Hilton and for taking the time to provide us with valued feedback. We hope to welcome you back on your next stay.

8/10 Good

Jevaughn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The over all ambiance’ and aesthetic of the property was really good. It was vey up to date.
Stayed 1 night in Mar 2024
Response from A. Johnson on 24 Mar 2024
I was delighted to read that you have enjoyed your stay with us and that you found the hotel to be outstanding. I will ensure your scores are passed on to them.

4/10 Poor

Jason, saint-constant

Business traveller
Disliked: Amenities, property conditions & facilities
Food here is expensive and horrible. I would never stay here again. Area is dangerous, and there are no options for dining.
Stayed 4 nights in Mar 2024
Response from A. Johnson on 24 Mar 2024
I am disappointed to read that your stay did not meet your expectations. I would like to apologize for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

8/10 Good

Vidya

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Generally okay overall.
Stayed 2 nights in Mar 2024
Response from A. Johnson on 24 Mar 2024
Thank Vidya for takin the time to complete our post stay review, we value your feedback. We a pleased to see we met your expectations and hope to host you again.

8/10 Good

augusto

Travelled with group
Liked: Cleanliness, staff & service, amenities
Shower floor not safe, elevator floor all bad
Stayed 2 nights in Mar 2024
Response from A. Johnson on 21 Mar 2024
Good day Augusto, thank you for sharing your concerns with us. We aim to exceed our guests' expectations and as such we have taken the initiative to share all mentioned with the relevant parties.

10/10 Excellent

Shevalene

Liked: Cleanliness, staff & service, property conditions & facilities
Short 1 night stay at this hotel. It was great. I highly recommend and will definitely book again, when visiting the area.
Stayed 1 night in Mar 2024
Response from A. Johnson on 21 Mar 2024
Shevalene! We received your review with pure gratitude. It warms our hearts to know that you were satisfied with your stay! We will be sure to share your review with the team and would be honored to have the opportunity to host you again.

10/10 Excellent

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ROL hotel is a modern hotel with decor to match. The staff are friendly and very accommodating, especially with making requests via email/Expedia. The rooms in the hotel seem smaller than average yet they have a modern feel and are very comfortable. Rooms include all amenities including full size toiletries. The hotel’s restaurants and bars are great, especially the rooftop bar near the pool. There’s a scenic view of the waterfront. The location is good for a short stay and there are several restaurants nearby for local cuisine.
Stayed 1 night in Mar 2024
Response from A. Johnson on 18 Mar 2024
Renee! Thank you for your feedback, it is appreciated. It was an honor reading your review as we pride ourselves on delivering exceptional customer service and surpassing guest expectations.It was a pleasure hosting you and we hope to have you back very soon.