All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 302 out of 474 reviews" "
10 - Excellent
302
Rating 8 - Good. 108 out of 474 reviews" "
8 - Good
108
Rating 6 - Okay. 32 out of 474 reviews" "
6 - Okay
32
Rating 4 - Poor. 15 out of 474 reviews" "
4 - Poor
15
Rating 2 - Terrible. 17 out of 474 reviews" "
2 - Terrible
17
9.4/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Shannon
Travelled with family
25 May 2024
Customer service was on point
Shannon
Stayed 3 nights in May 2024
Response from A. Johnson on 26 May 2024
Hello Shannon,Thank you for your feedback! We are honored to see that you found our service to be exceptional! We would be honored to host you again very soon!
Hello Loveta! Thank you for taking the time to complete our post stay review. It was absolutely a pleasure hosting you and we hope to host you again very soon.
Hello Tanyech! Thank you for taking the time to share your feedback. It was truly a pleasure hosting you and your family and we would be honored to host you again very soon. See you soon!
Hello Judith! Thank you for taking the time to complete this survey. We are delighted to see that you enjoyed your stay with us so much that we received full scores. With that being said, we sure hope that you will visit us again very soon.
My stay was amazing. The staffs were wonderful, polite and welcoming. I will definitely stay again
Catherine
Stayed 6 nights in May 2024
Response from A. Johnson on 23 May 2024
Catherine, Thank you for your recent stay with us. We are truly honored to receive your feedback, seeing that we achieved full scores means we were quite impactful. It was absolutely a pleasure hosting you and hope to host you again soon.
Good day Richard, Thank you for taking the time to complete our post stay review. We must sincerely apologize for not reaching you expected standard. Please stay with us once again as we would like to make things right!
Thank you for feedback Joel. We are delighted to see that we impacted your stay and you have crowned us as 'The place to be'. It was an absolute pleasure hosting you and we look forward to hosting you again soon.
2/10 Terrible
Tameka
13 May 2024
Disliked: Property conditions & facilities
Tameka
Stayed 3 nights in Apr 2024
Response from A. Johnson on 15 May 2024
Tameka we are disheartened to see that we did not meet your expectations this time around and hope to have the opportunity to host you again very soon.
6/10 Okay
Yajaira
6 May 2024
Yajaira
Stayed 3 nights in May 2024
Response from A. Johnson on 26 May 2024
Hello Yajaira, thank you for your feedback. We are disappointed that we did not meet your expectations this time and would truly like to have the opportunity to serve you again, this time exceeding your expectations.
6/10 Okay
Nickolar
6 May 2024
Ok
Nickolar
Stayed 3 nights in Mar 2024
Response from A. Johnson on 6 May 2024
Thank you for your feedback Nikolar, we are disappointed to see that we did not meet your expectations. Unfortunately, you did not share your concern. We would love to have the opportunity to make things right.Hope to host you again soon.
The room that I received had the water running out into the bedroom area. I had a rental car for my stay and i had to pay $20.00 USD per night for parking in the hotel parking lot. I would never recommend this hotel to anyone coming to Jamaica.
Leroy
Stayed 3 nights in Apr 2024
Response from A. Johnson on 1 May 2024
Good day Mr. Tulloch, We would like to sincerely apologize once again about the above mentioned. We are disappointed to see that we did not meet your expectations this time and truly hope to have an opportunity to serve you again.
Staff is amazing and welcoming. Hotel is great for hospitality and overall style/look
Chrisancia
Stayed 3 nights in Apr 2024
Response from A. Johnson on 29 Apr 2024
Good day Chrisancia, thank you for taking your time to complete our online survey! We are honored to receive your kind review, we will be sure to share same with the team.
4/10 Poor
Latasha
28 Apr 2024
Disliked: Cleanliness, amenities
The floors in the room were trashy, even after house cleaning came, the linen was dirty with stains, elevators did not work at times.
Latasha
Stayed 5 nights in Apr 2024
Response from A. Johnson on 29 Apr 2024
Hi Latasha, we must firstly apologize for the less than fortunate experience, we are very disappointed to read that we did not meet your expectations this time around and truly hope that we will have the opportunity to host you again soon. Please know that we have shared your review with the relevant parties for an investigation to be carried out as we are determined to excel in the area of guest satisfaction.
8/10 Good
Fei, Kingston
28 Apr 2024
Fei
Stayed 1 night in Apr 2024
Response from A. Johnson on 19 May 2024
Thank you for taking the time to complete this survey. We pride ourselves on being top service providers and as such we are always open to feedback and looking for ways to improve our services.We would be honored to host you again in the near future.
I really enjoyed my stay at ROK Hotel. The decor is beautiful. Food was great and the staff were superb. I will definitely stay here again
Joanna
Stayed 6 nights in Apr 2024
Response from A. Johnson on 29 Apr 2024
Joanna! Thank you for your kind review, we are happy to see that we impacted your experience so much that you plan to return! We will be sure to share your review with our team. See you soon!
10/10 Excellent
Serena
Business traveller
25 Apr 2024
Great
Serena
Stayed 2 nights in Apr 2024
Response from A. Johnson on 29 Apr 2024
Thank you for taking the time to complete our post stay review. We were happy to see that you enjoyed your stay with us and would be honored to host you again.
Rooms nuce and clean. Service excellent. Beds and pillows comfy
maria
Stayed 2 nights in Apr 2024
Response from A. Johnson on 25 Apr 2024
Hello Maria, thank you for your kind review, it was a pleasure hosting you. Be sure to return very soon.
8/10 Good
Luis
21 Apr 2024
Luis
Stayed 3 nights in Apr 2024
Response from A. Johnson on 13 May 2024
Thank you for taking the time to complete our post stay review. We are happy to see that you enjoyed your stay with us and that we impacted your stay in such a positive way.We hope to host you again soon.
Good day Sandra,Thank you for taking the time to complete our post review. It was an absolute pleasure hosting you and hope to have the opportunity to host you again.
Thank you Keisha, for taking the time to complete our post survey and leaving us a kind review! We appreciate your patronage and hope to host you soon.
Hello Malik, thank you for your recent stay with us and for your kind review. We look forward to hosting you again in the near future.
10/10 Excellent
Carolyn
Business traveller
15 Apr 2024
Liked: Staff & service
Lighting poor in bedroom. Shower not clean. Black toilet -seat badly scratched through poor housekeeping method. Black taps and other fittings all showing wear and tear after only 2 years? Valet parking and security extremely helpful.
Carolyn
Stayed 1 night in Apr 2024
Response from A. Johnson on 17 Apr 2024
Good day Carolyn, thank you for your recent stay with us and for taking the time to complete a post stay review. We are disappointed to see that we did not meet your expectations this time around. We will be sure to share your concerns with the relevant parties. We sincerely hope we have the opportunity to host you again in the near future.
10/10 Excellent
Brittanny
10 Apr 2024
Brittanny
Stayed 1 night in Apr 2024
Response from A. Johnson on 1 May 2024
Brittanny! Thank you for taking the time to complete the post stay review, we are truly honored to see that we met your expectations and would love to have the opportunity to host you again.
This property is NOT Hilton quality.
1) The room smelled of bad plumbing
2) Mosquitoes bit me throughout the night
3) the sink became blocked with one use.
4) the floor was slippery when I walked in. ( no carpet, I suspect it could be condensation from the air on)
5) The concierge was not helpful and was not able to give me various trans port options to the airport.
6) the front desk staff were really nice and helpful.
7) the breakfast was good.
Overall… would not go back
Elizabeth
Stayed 1 night in Apr 2024
Response from A. Johnson on 18 Apr 2024
Hello Elizabeth, we would like to sincerely apologize for the inconveniences that you experienced throughout your stay with us. It is disheartening to read that we did not meet your expectations this time around and as such, we have brought all your concerns to the attention of the relevant parties. We will work assiduously to make the necessary amends. We truly hope we will have the opportunity to host you again, this time meeting your expectations.
Unable to allow guests to be able to use the amenities advertised.
Having outside promotions on the property, inonvenience to guest as the access to the pool and the bar was off limit to guests.
The loud booming noise from the music kept us all night.
Even after complaing to the front desk and the manager it continued.
Noel
Stayed 2 nights in Mar 2024
Response from Nickesha on 15 Apr 2024
Good Day Noel,Thank you for taking the time to complete our online satisfaction survey regarding your recent stay with us here at the ROK Hotel Kingston. We are truly disappointed to read that your stay with us was not enjoyable and that we did not meet your expectations while you were with us. Please note that we have shared your comments with the relevant individuals for their review and subsequent action. We do hope that we will get another opportunity to host you in the future.
Didn’t like idea of property been rented for private events and closing pool and bar to guests v. VERY INCONSIDERATE
Sophia
Response from A. Johnson on 3 Apr 2024
Good day Sophia, I am disappointed to read that your stay did not meet your expectations. I would like to apologize for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.
Great property, conveniently located on the Waterfront.
Georgiana
Stayed 2 nights in Mar 2024
Response from A. Johnson on 3 Apr 2024
Thank you Georgiana for your recent stay with us! We are delighted to read that our property met your expectations. We look forward to hosting you again.
I went to Jamaica for an exam, and I enjoyed my time there. The service from the staff was first class, and the rooms were very comfortable. I studied in rokstone bar and grill every day, and the 24 hour cafe was most convenient as well.
Sofiya
Stayed 5 nights in Mar 2024
Response from A. Johnson on 1 Apr 2024
Sofiya, we read your review with such joy as we pride ourselves on providing A-1 service! It was an absolute pleasure hosting you and we hope to host you again! We will be sure to share your awesome review with our team.
Hello Bryan Thank you for taking the time to complete a post stay review for The ROK Hotel Kingston, we hope to host you again very soon.
10/10 Excellent
Jaime
25 Mar 2024
Jaime
Stayed 5 nights in Mar 2024
Response from Nickesha on 15 Apr 2024
Good Day Jaime,Thank you for your 5-star review and we look forward to hosting you again soon.
4/10 Poor
Jason, saint-constant
Business traveller
24 Mar 2024
Disliked: Property conditions & facilities
Will not be returning. No options to eat around the hotel, and its in a terrible neighborhood. The restaurant at the hotel is beyond terrible. Charge you for prime steak, but serve shoe leather.
Jason
Stayed 5 nights in Mar 2024
Response from A. Johnson on 24 Mar 2024
I am disappointed to read that your stay did not meet your expectations. I would like to apologize for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.
Once again we thank you for choosing the ROK Hotel Kingston, Tapestry Collection by Hilton and for taking the time to provide us with valued feedback. We hope to welcome you back on your next stay.
The over all ambiance’ and aesthetic of the property was really good. It was vey up to date.
Jevaughn
Stayed 1 night in Mar 2024
Response from A. Johnson on 24 Mar 2024
I was delighted to read that you have enjoyed your stay with us and that you found the hotel to be outstanding. I will ensure your scores are passed on to them.
Food here is expensive and horrible. I would never stay here again. Area is dangerous, and there are no options for dining.
Jason
Stayed 4 nights in Mar 2024
Response from A. Johnson on 24 Mar 2024
I am disappointed to read that your stay did not meet your expectations. I would like to apologize for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.
Thank Vidya for takin the time to complete our post stay review, we value your feedback. We a pleased to see we met your expectations and hope to host you again.
8/10 Good
augusto
Travelled with group
18 Mar 2024
Liked: Cleanliness, staff & service, amenities
Shower floor not safe, elevator floor all bad
augusto
Stayed 2 nights in Mar 2024
Response from A. Johnson on 21 Mar 2024
Good day Augusto, thank you for sharing your concerns with us. We aim to exceed our guests' expectations and as such we have taken the initiative to share all mentioned with the relevant parties.
Short 1 night stay at this hotel. It was great. I highly recommend and will definitely book again, when visiting the area.
Shevalene
Stayed 1 night in Mar 2024
Response from A. Johnson on 21 Mar 2024
Shevalene! We received your review with pure gratitude. It warms our hearts to know that you were satisfied with your stay! We will be sure to share your review with the team and would be honored to have the opportunity to host you again.
The ROL hotel is a modern hotel with decor to match. The staff are friendly and very accommodating, especially with making requests via email/Expedia. The rooms in the hotel seem smaller than average yet they have a modern feel and are very comfortable. Rooms include all amenities including full size toiletries. The hotel’s restaurants and bars are great, especially the rooftop bar near the pool. There’s a scenic view of the waterfront. The location is good for a short stay and there are several restaurants nearby for local cuisine.
Renee
Stayed 1 night in Mar 2024
Response from A. Johnson on 18 Mar 2024
Renee! Thank you for your feedback, it is appreciated. It was an honor reading your review as we pride ourselves on delivering exceptional customer service and surpassing guest expectations.It was a pleasure hosting you and we hope to have you back very soon.