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Reviews of AC Hotel by Marriott Kingston, Jamaica

4.5 out of 5
AC Hotel by Marriott Kingston, Jamaica
38 Lady Musgrave Rd, Kingston, St. Andrew Parish

Reviews

9.0

Wonderful

Rating 10 - Excellent. 364 out of 578 reviews" "
Rating 8 - Good. 145 out of 578 reviews" "
Rating 6 - Okay. 35 out of 578 reviews" "
Rating 4 - Poor. 13 out of 578 reviews" "
Rating 2 - Terrible. 21 out of 578 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zadiann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 2 nights in May 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. They go an extra mile I asked for some woman emergency mother nature package and they added a little extra touch to it which was very nice and unexpected but extremely appreciating the small details. The checkout was just as great amazing.
Stayed 1 night in May 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not understand why the hotel does not provide room service-- most unusual for an international chain like the Marriott I understand that the hotel caters to the business traveller, but after a long day of working, room service would be most welcome.
Stayed 5 nights in May 2024

6/10 Okay

Verna

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

8/10 Good

Marla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property feels clean and safe but no close parking
Stayed 2 nights in May 2024

10/10 Excellent

Tina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious dining room area.
Stayed 1 night in May 2024

10/10 Excellent

Jesus, doral

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the AC Marriott Kingston in Jamaica, and it was a fantastic experience! The hotel was spotless, with modern and comfortable rooms. The staff were incredibly friendly and welcoming, making me feel right at home. The restaurant and bar had a great ambiance, with delicious food and drinks to match. Overall, I was thoroughly impressed with my stay and would highly recommend the AC Marriott Kingston to anyone traveling to Jamaica. Great job, team!
Stayed 1 night in May 2024

10/10 Excellent

Shahine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel and staff were great. the only issue was Expedia they were not helpful and feel like the site and staff only know how to con people out of their money. highly recommend the hotel just book directly instead of using this stupid site
Stayed 2 nights in May 2024

10/10 Excellent

Neikelly

Liked: Cleanliness, staff & service
Cool
Stayed 4 nights in Apr 2024

8/10 Good

Janell

Stayed 2 nights in May 2024

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
Clean hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Melissa, Hempstead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Vashish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good business hotel. Not in the middle of the city though, a car maybe necessary to get to certain places.
Stayed 4 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff. Quick and friendly service. Convenient location. Lots of amenities.
Stayed 1 night in May 2024

2/10 Terrible

Esther

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Stacy ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The look, service and close to party events
Stayed 1 night in Apr 2024

10/10 Excellent

Tashia

Stayed 1 night in Apr 2024

8/10 Good

Marquise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property..I was quite impressed!
Stayed 2 nights in Apr 2024

10/10 Excellent

Suzette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, especially the Security Officers
Stayed 1 night in Apr 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Delita, baldwin

Stayed 1 night in Feb 2024

8/10 Good

Donesea

Stayed 1 night in Apr 2024

10/10 Excellent

Kassie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel ! The staff were extremely accommodating and friendly!
Stayed 7 nights in Apr 2024

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to socialize
Stayed 1 night in Apr 2024

10/10 Excellent

Nathanael

Stayed 2 nights in Apr 2024

10/10 Excellent

Tiyra

Stayed 5 nights in Apr 2024

10/10 Excellent

Smilie, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out 10 definitely coming back again
Stayed 2 nights in Apr 2024

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Brittanny

Stayed 5 nights in Apr 2024

6/10 Okay

Sheree

Travelled with group
My recent stay at the AC Hotel in Kingston, Jamaica was disappointing. Despite a smooth check-in and exceptional staff like Jody, the overall experience fell short. Manager Justina attempted to address concerns, but cleanliness and atmosphere were lacking. The hotel felt more like a public lounge, uncomfortable for guests. The gym was decent, but the pool area was unclean and overcrowded with non-guests. Additionally, the ATM was out of order for three days without notice, inconveniencing guests. For $3000 USD, the value was poor. I wouldn’t recommend it, especially for female solo travelers. Marriott should reconsider its affiliation. The lack of attention to detail, combined with the uncomfortable environment, made for a disappointing stay. There’s room for improvement in terms of cleanliness and overall guest experience. While some staff members showed dedication, others were lacking in professionalism. Overall, I expected more from a hotel associated with the Marriott brand. It’s essential for guests to feel valued and comfortable, which was not the case during my stay. I hope management takes these concerns seriously and implements necessary changes to improve future guests’ experiences good luck.
Stayed 11 nights in Mar 2024

10/10 Excellent

Sonya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall a nice experience. But the elevator were not in service just about every night
Stayed 4 nights in Apr 2024

10/10 Excellent

Danielle

Stayed 2 nights in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay! Staff and facilities were excellent!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff and property was clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Tavere, North Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable
Stayed 5 nights in Mar 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and had many amenities!
Stayed 1 night in Mar 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and convenient if you have family in the area. I didn’t like that room service was not offered as an amenity.
Stayed 4 nights in Feb 2024

10/10 Excellent

Angelita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely excellent. Customer service in all areas of the hotel is top notch.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is beautiful, staff is dedicated
Stayed 16 nights in Dec 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was terrific, would definitely come back.
Stayed 5 nights in Mar 2024

10/10 Excellent

Angela, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a night or 2 in Kingston.
Stayed 2 nights in Mar 2024

8/10 Good

ADEBOLA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay at AC Hotel Kingston, Jamaica. Hotel is lovely and clean. The food tastes amazing. Highly recommend the ‘Jamaican Breakfast’ and ‘sweet potatoes and jerk chicken’! A few minuses: the swimming pool is open to non-guests and it’s right beside the AC Hotel lounge. It’s uncomfortable when you want to go for a swim or relax by the pool, and there are people fully dressed and/or having meetings. The kitchen staff/waiters & are waitresses were pleasant, but we noticed a consistent slow service. It wasn’t always busy (in the mornings when we mostly went) so we didn’t understand the slowness; service was just blehhh
Stayed 5 nights in Feb 2024

10/10 Excellent

Vashti

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very welcoming friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Johanne

Liked: Cleanliness
Great!
Stayed 2 nights in Mar 2024

8/10 Good

Nickesha Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly except one particular male bartender. Buffet breakfast was awesome but please tell visitors of the ackee and callaloo that is also included.liquor was a bit overpriced but overall excellent hotel to stay. Very modern and clean. Definitely returning.
Stayed 2 nights in Feb 2024

10/10 Excellent

Everette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, I was greeted by the warm and welcoming staff at the front desk who ensured a seamless check-in process. Their hospitality was unparalleled, and throughout my stay, they went above and beyond to check in with me and cater to my every need. recommending local hidden gems, their dedication to guest satisfaction was truly commendable. I must say a big shout out to Jhenelle at the front desk, and Prince, Shane, and Romaine at the bar, they are Amazing. The accommodations at the AC Hotel were simply exquisite. My room was a haven of comfort with a decent view of the surrounding landscape. Every little detail was carefully thought out, creating a cozy retreat where I could unwind and rejuvenate in the heart of Kingston. The food was also tasty, for a better experience please sit at the Bar, as the waiters in the lobby could do with a lot more traning. In addition to the decent accommodations and delectable food, to the small swimming pool to the state-of-the-art fitness center, I was able to relax and unwind during my stay. The best part about this property is that it has a nightlife. Most evenings you will have guests as well as other locals gather in the lobby and socialize. The AC Hotel will do even better if they provide Valet and Bell Hop Services. To park my car myslef or carry up my luggage to my room, takes away from an even better experience. Overall I highly recommended this property.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful centrally located hotel. The staff was very polite and accommodating. The rooms were very clean and comfortable. Nice property definitely will return.
Stayed 1 night in Feb 2024

10/10 Excellent

Soe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staycation here and I am in love with AC . Definitely will book next times as well .
Stayed 1 night in Feb 2024

8/10 Good

Jaime

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Having dining at the hotel was a plus. Needing access card for the elevators made it feel safe
Stayed 5 nights in Feb 2024