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Reviews of Nova Kiama

3.5 out of 5
Nova Kiama
31 Bong Bong St, Kiama, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 198 out of 352 reviews" "
Rating 8 - Good. 102 out of 352 reviews" "
Rating 6 - Okay. 35 out of 352 reviews" "
Rating 4 - Poor. 11 out of 352 reviews" "
Rating 2 - Terrible. 6 out of 352 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location. Friendly staff with free onsite parking. Walking distance to all main dining options and attractions in Kiama.
Stayed 1 night in May 2024
Response from The Nova Team on 15 May 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

6/10 Okay

Michelle

Stayed 1 night in May 2024
Response from The Nova Team on 8 May 2024
Hi Michelle, we appreciate you taking the time to leave a review.

10/10 Excellent

Diane, Greystanes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and quite hotel would stay again
Stayed 1 night in May 2024
Response from The Nova Team on 6 May 2024
Thank you for your great review, hope to see you again soon!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Nova Team on 5 May 2024
Hi Nicholas, thanks for taking the time to leave a review, we really appreciate it!

10/10 Excellent

Batach

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nova Kiama is an adorable modern property that offers great access to the Kiama town center and the main attraction of the Kiama Blowhole. We were able to walk only 5-8 minutes down the street and see the blowhole. It also offers an adorable little coffee and pastry food van in the lobby, a beautiful flower shop and had a clean pool and sunning area.
Stayed 1 night in Apr 2024
Response from The Nova Team on 26 Apr 2024
Hi Batach,Thanks for sharing your experience with us. We appreciate your kind words about our location and facilities on offer. Hope to welcome you back to Nova in the future!

8/10 Good

Cheryl Ann

Liked: Cleanliness, staff & service, amenities
The Air-Con was oit of order. I think that management should gove patrons a discounted rate. My 2nd night was very hot, had to sleep with my face on the fan Thidngave mr a stiff neck. The staff were good at thei jobs, but very busy. One morninh there was queue foe people chicling in /out.
Stayed 2 nights in Feb 2024
Response from The Nova Team on 24 Apr 2024
Thanks for your honest review. Your feedback will help others contemplating a stay at Nova.

10/10 Excellent

Michael, Christchurch

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and perfect for a one night stay.
Stayed 1 night in Apr 2024
Response from The Nova Team on 13 Apr 2024
We appreciate you taking the time to provide a great review. We would love to see you at Nova in the future!

8/10 Good

Jasika, Bossley Park

Travelled with family
Liked: Cleanliness, staff & service
It was a great weekend away, however cups and bathroom was not clean as expected. Otherwise great location and friendly staff 👌 👍
Stayed 1 night in Mar 2024
Response from The Nova Team on 31 Mar 2024
Thanks for your honest review. We will address the cleanliness issue with our housekeeping team.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.Clean and modern room and facilities.exceeded my expectations
Stayed 1 night in Mar 2024
Response from The Nova Team on 31 Mar 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

4/10 Poor

Michael

Stayed 2 nights in Mar 2024
Response from The Nova Team on 27 Mar 2024
Hi Michael, Thanks for your honest review, we are very sorry you were not 100% happy with your stay. Nova staff are on hand 24 hours a day to help, if you ever have an issue during your stay, please reach out to us and we will do everything we can to resolve the problem.

8/10 Good

Eric de

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nova rang to say that the room we booked had no AC. They managed to find us another room. Had to find street parking before being able to checkin and get access key for the parking. No cupboard to hang clothes
Stayed 1 night in Feb 2024
Response from The Nova Team on 9 Mar 2024
Hi Eric, We appreciate your feedback! We're always looking to improve the functionality of our rooms at Nova. Hope to see you at Nova again soon!

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
under cover parking friendly staff close to everything
Stayed 1 night in Mar 2024
Response from The Nova Team on 3 Mar 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Glenn

Stayed 1 night in Feb 2024
Response from The Nova Team on 21 Mar 2024
Hi Glenn, we're so glad you enjoyed your stay with us! We appreciate you taking the time to give us a rating.

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with spacious, modern and vlean rooms
Stayed 1 night in Feb 2024
Response from The Nova Team on 21 Feb 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

6/10 Okay

Yu

Stayed 2 nights in Feb 2024
Response from The Nova Team on 27 Feb 2024
Thanks for taking the time to provide your feedback.

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & modern easy walk to beach Between rooms noise was the only reason i reviewed the hotel as good.
Stayed 1 night in Feb 2024
Response from The Nova Team on 16 Mar 2024
Hi Robert,Thanks for taking the time to provide feedback. Glad you enjoyed your stay!

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like no hairdryer or toilet brush .. trivial but I missed a hairdryer..
Stayed 1 night in Feb 2024
Response from The Nova Team on 17 Feb 2024
Hi Tracey, thanks for taking the time to write a review! We do have hair dryers available. Nova staff are on hand 24 hours a day to help, if you ever have an issue during your stay, please reach out to us and we will do everything we can to resolve the problem.

10/10 Excellent

Anthony, Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, fantastic food at the hotel bar next door, very helpful staff, excellent shower and water pressure.
Stayed 2 nights in Feb 2024
Response from The Nova Team on 17 Feb 2024
Hi Anthony. Thank you for again choosing to stay at Nova Kiama! We are so pleased you enjoyed your stay here; I will let the staff know that you appreciated their friendly and helpful service.

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing Time in Kiama. Nova was brilliant accommodation. Staff were awesome.
Stayed 1 night in Feb 2024
Response from Nova Team on 5 Feb 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

8/10 Good

Simonetta

Travelled with group
Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay. The only negative were the plastic greenery around the pool .
Stayed 1 night in Feb 2024
Response from The Nova Team on 4 Feb 2024
Hi Simonetta. We're sorry to hear your stay was not 100% positive. Thank you for taking the time to give us a review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nova Kiama on 31 Jan 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and lovely staff. Great room and having a kitchenette was helpful. The only reason I could not give Nova 5 stars was due to some early morning construction work next door - which does not reflect on the hotel itself but might affect (short term) future travellers.
Stayed 1 night in Jan 2024
Response from The Nova Team on 29 Jan 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Jan 2024
Response from The Nova Team on 28 Jan 2024
Thank you for your review, Jessica! We hope to see you at Nova again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, location is perfect
Stayed 1 night in Jan 2024
Response from Nova Kiama on 22 Jan 2024
We are so pleased you had a great experience here at Nova!

10/10 Excellent

Reagan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern boutique style hotel. Walk to everything. We had executive suite for a family of 4 and it was perfect for a one night stay. Wotif price made it reasonable compared to advertised price.
Stayed 1 night in Jan 2024
Response from Nova Team on 23 Jan 2024
Thank you for again choosing to stay at Nova Kiama, we are so pleased you enjoyed your stay here!

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very modern, very clean, terrific pub next door, easy walk to beaches & shops
Stayed 1 night in Jan 2024
Response from The Nova Team on 20 Jan 2024
Hi Keith. Thank you for your review, we hope we see you back at Nova!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Nova Team on 20 Jan 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

8/10 Good

Bree

Stayed 1 night in Jan 2024
Response from The Nova Team on 17 Feb 2024
Thanks for the great review Bree, hopefully we will see you at Nova again soon!

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Response from The Nova Team on 4 Feb 2024
Thanks for the great review David! We would love to see you back at Nova again.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Nova Team on 20 Jan 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Nova Team on 8 Jan 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Leeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Close walk to most of kiama shops & attractions. Very clean & spacious accommodation . would recommend based on my stay.
Stayed 2 nights in Jan 2024
Response from The Nova Team on 8 Jan 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

jessie

Stayed 1 night in Jan 2024
Response from The Nova Team on 28 Jan 2024
Hi Jessie, happy to hear you have enjoyed your time at Nova!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean , comfortable and modern, staff very friendly and welcoming.
Stayed 2 nights in Jan 2024
Response from The Nova Team on 8 Jan 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely spot, nice clean large rooms and super close to the middle of town. well worth a visit.
Stayed 1 night in Jan 2024
Response from The Nova Team on 8 Jan 2024
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Was pleasantly surprised by this hotel. Excellent location, friendly staff. Room was clean and well provisioned. Will return.
Stayed 2 nights in Dec 2023
Response from The Nova Team on 31 Dec 2023
Thanks for the great review, looking forward to seeing you at Nova again!

10/10 Excellent

Bhawana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Kiama's Gem. Loved the small kitchenette, very handy
Stayed 2 nights in Dec 2023
Response from The Nova Team on 26 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon!

2/10 Terrible

Ghidaa

Stayed 1 night in Dec 2023
Response from Nova Kiama on 22 Jan 2024
We are very sorry you were not 100% happy with your stay. Nova staff are on hand 24 hours a day to help, if you ever have an issue during your stay, please reach out to us and we will do everything we can to resolve the issue.em.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant surprise. The room was spacious and everything we needed for a young family. Great location and surprisingly quiet given its near the train station
Stayed 1 night in Dec 2023
Response from The Nova Team on 26 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Nova Team on 26 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for our anniversary, hotel was comfortable and staff were friendly and helpful with tourist info. Would definitely stay again. 2 nice restaurants nice and close
Stayed 2 nights in Dec 2023
Response from The Nova Team on 26 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Nick

Stayed 1 night in Nov 2023
Response from The Nova Team on 26 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Nova Team on 11 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon.

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Nova Team on 11 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon.

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location handy to railway station and shops. Pleasant staff. Room spacious and lots of natural light but only provided with one stool for sitting. Another stool was provided on request. We thought room should have 2 proper chairs and small table, especially as the room has a kitchenette. Also only switch for bed lamp on one side of double bed. Overall we enjoyed the stay.
Stayed 2 nights in Dec 2023
Response from The Nova Team on 11 Dec 2023
Thanks for taking the time to provide your feedback, we are always looking for ways to improve the functionality of our rooms at Nova. Hopefully we will see you at Nova again soon.

10/10 Excellent

rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay,,
Stayed 1 night in Dec 2023
Response from The Nova Team on 5 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Nova Team on 5 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon!

8/10 Good

Julie

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Stayed 1 night in Nov 2023
Response from The Nova Team on 5 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Nova Team on 5 Dec 2023
Thanks for the great review, hopefully we will see you at Nova again soon!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Nova Team on 28 Nov 2023
Thanks for the great review, hopefully we will see you at Nova again soon!