Umalas Hotel and Residence

4.0 star property
Upscale family-friendly hotel near Seminyak Beach
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April 2024
May 2024

Umalas Hotel and Residence

Photo gallery for Umalas Hotel and Residence

View from room
Front of property
Premium bedding, in-room safe, desk, soundproofing
Lobby
Lobby

Overview of Umalas Hotel and Residence

7.4

Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Gym
  • Housekeeping
  • Room service

Explore the area

Jl. Umalas II No. 83, Seminyak, Kerobokan, Bali, 80361
  • Popular LocationWarung Dua Umalas1 min walk
  • Popular LocationCanggu Square4 min drive
  • Popular LocationTAKSU Bali Gallery4 min drive
  • AirportDenpasar (DPS-Ngurah Rai Intl.)32 min drive
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Room options

Superior Room, 2 Bedrooms

  • 60 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Suite, 1 Bedroom

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Kerobokan

Umalas Hotel and Residence is located in Umalas, a neighbourhood in Kerobokan, and is in the entertainment district and near the beach. The area's natural beauty can be seen at Seminyak Beach and Legian Beach. Travelling with kids? Consider Splash Waterpark Bali, or check out an event or a game at Bali Quad Discovery Tours. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Petitenget Temple - 4 min drive
  • Eat Street - 4 min drive
  • Seminyak Square - 4 min drive
  • Desa Potato Head - 5 min drive
  • Seminyak Beach - 11 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 32 min drive

Restaurants

  • Nook - 10 min walk
  • Huge Restaurant - 15 min walk
  • Expat. Roasters - 14 min walk
  • Little Ingka - 16 min walk
  • Just Kitchen - 8 min walk

About this property

Umalas Hotel and Residence

Upscale family-friendly hotel located in Umalas
Take advantage of a terrace, a coffee shop/cafe and a garden at Umalas Hotel and Residence. Treat yourself to a massage, aromatherapy or a body wrap at Umalas Wangi Spa, the on-site spa. Enjoy international cuisine and more at the two on-site restaurants. In addition to dry cleaning/laundry services and a fireplace in reception, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a free local area shuttle and a round-trip airport shuttle (surcharge)
  • Express check-out, express check-in and a TV in reception
Room features
All guest rooms at Umalas Hotel and Residence include comforts, such as premium bedding and air conditioning, in addition to thoughtful touches, such as separate sitting areas and separate dining areas.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Rainfall showers, designer toiletries and baths or showers
  • HDTVs with premium channels
  • Balconies, separate sitting areas and separate dining areas

Languages

English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 3 km
  • Area shuttle
  • Free beach shuttle
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7 AM–10 AM for a fee: IDR 90,000 for adults and IDR 45,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • De Bistro Restaurant
  • Kopi Langit at Rooftop

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Stereo
  • TV in common areas

Family friendly

  • Children's pool
  • Free area shuttle
  • Free cot
  • In-room kitchenette
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Building
  • Built in 2010
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Refrigerator
  • Separate dining area

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 350000.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 90000 for adults and from IDR 45000 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Umalas Hotel and Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Umalas Hotel and Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Umalas Hotel and Residence?

Self-parking and valet parking are free at this property.

What time is check-in at Umalas Hotel and Residence?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at Umalas Hotel and Residence?

Checkout is at noon.

Does Umalas Hotel and Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Umalas Hotel and Residence located?

This family-friendly Kerobokan hotel is located in the entertainment district, within 1 mi (2 km) of Splash Waterpark Bali, Canggu Square and Finns Recreation Club. Seminyak Beach and Seminyak Square are also within 3 miles (5 km).

Umalas Hotel and Residence Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 42 out of 151 reviews" "
Rating 8 - Good. 57 out of 151 reviews" "
Rating 6 - Okay. 31 out of 151 reviews" "
Rating 4 - Poor. 12 out of 151 reviews" "
Rating 2 - Terrible. 9 out of 151 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
The property and WOTIF falsely advertise the property. There was no roof top restaurant, bar or room service. I was given a 2 bedroom apartment. The kitchen had no crockery, cutlery or cleaning equipment and the sink and tap area were not clean. The bathroom had towels that were old, stained, thin, small and of poor quality. There was no soap provided in the bathrooms. The bedrooms were adequate but again, there sheeting and covers were stained and main bed was very hard. There was no air conditioning in the main living areas but had it in the bedroom which was loud. One of the female reception staff was rude and was unhelpful when I needed assistance - she advised me that she was not obligated to help me. I had to go to reception to ask about wifi and internet connection. I was given a password but was unable to connect to the wifi. Overall, I would not recommend Umalas Hotel and Residence and therefore requesting a refund on the property. Could somebody please call me to discuss further as this property was not up to standard. Thankyou, I would appreciate a manager to call and discuss. Thank you kindly.
Stayed 7 nights in Sep 2023

10/10 Excellent

Sumiani

Stayed 2 nights in Dec 2019

10/10 Excellent

HK, Sydney, AUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked friendly staff, quick request response service and assistance, tasty Bfast. It will be good if they can top up toiletries daily without guest needing to ask and also put label in front of the food and allergies ingridents or egg/ no egg in food.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel
Room was dirty, dark, floor was sticky
Stayed 3 nights in Oct 2019

6/10 Okay

Myra

Liked: Room comfort
Disliked: Staff & service
Not for Recommendation.
In our week's stay, we had to change rooms 3 times. In the first room they put us in, upon walking in, we were impressed by the big size of the rooms, more like an apartment. This was Room 1006. Soon, we discovered we had no hot water, there was a leak under the basin and the light outside the bedroom would not turn off. We also had no pool view which was our request when making the booking. The next day, we were moved to room No. 2017. Still no direct pool view. The air conditioner in the room leaked and had wet most of our clothes in the wardrobe directly under the air conditioner! To fix the air conditioner, the maintenance guy just put a plastic container to catch the drips and it made an awful dripping sound, in which it would have been very disturbing to try and sleep with. The bathroom light was very dim, so as a solution, they put up a fluorescent light, which straight away fell & hurt my wifes hand when she caught it. Apparently, they had it just balancing on a loose screw!!!! (so dangerous). The air conditioner in the lounge room also needed fixing but instead they made it very noisy! Tiles were missing from the pool. Wi-fi was very bad. No hairdryer supplied unless requested and you had to pay for a deposit. The fixed shower head is only good for short people. After every shower, the bathroom floor would get flooded. Water also was leaking from the ceiling one evening. There was no plug in the basin in the bathroom, leaving a huge hole in the drain.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice stay in a calm area
Well priced hotel with very nice staff
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Awesome area to stay in Bali...
Awesome area to stay in Bali... The Umalas area still has the old Bali feel... The hotel has friendly service and in its day, would have been a beautiful hotel, but sadly it hasn’t been very well maintained... It’s a little run down and has Ann old fashioned look and feel... It really needs a little makeover and to be restored to its former glory... The deck around the pool is dangerous and desperately need replacing! The AC’s were extremely noisy! linen and towels altho clean, were old and tied... The wifi was impossible to login too and not worth using... if they fix these few things it would be a great place to stay!
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Nice hotel staff & good food, poor room quality
The staff was extremely friendly and nice, and the food at the hotel restaurant is really good. But the actual room wasn’t as great. My bathroom was clean, but it didn’t look the best. The WiFi dropped repeatedly. And there was construction outside my room, which made it difficult to just relax in the room when I wanted a break from sightseeing. There were also a number of appliances that malfunctioned during my stay, including the TV and the safe. The price was cheap, so it’s a good option if you’re low on cash. But I wouldn’t stay here again, if I have a chance to return to Bali.
Stayed 8 nights in Dec 2018

8/10 Good

E

Liked: Staff & service, room comfort
Location a bit far from beach and shops, staff friendly, toilets are old n need a rewamp. Best is the breakfast n pool
Stayed 3 nights in Sep 2018

6/10 Okay

Rossco, Adelaide

Liked: Staff & service
Disliked: Property conditions & facilities
Some highs but one major low.
We stayed at Umalas Hotel and Residence for three weeks and found it to be mostly a positive experience. The high points would be the excellent staff, all very friendly and willing to help out in any way they can. The low point would be it's a bit old and tired and it also has just about the worst Wi-Fi internet connection we have ever tried to use, slow, unsecure and it either drops out constantly or doesn't connect up at all, it's truly dreadful and if you want or need Wi-Fi in a hotel, well do not come here, just straight away look elsewhere, it's really not up to scratch. Arriving late one night the reception desk arranged a welcome drink for us while we filled in the paperwork, it's pretty standard stuff in Asia but still a nice touch. The rooms themselves, or a least our one bedroom room on the first floor was decidedly odd in layout and equipment. There is a small kitchenette in the living space, it has a microwave and fridge but there is nothing much in they way of cooking or eating utensils, the front desk staff will provide anything you ask for though, like plates, bowls, tea-towels etc. Also in the living space is a lounge and a TV and that's where it starts to get weird. The TV is mounted onto a wall and the lounge is sitting under it but a right angles, you can't actually sit on the lounge and watch the television unless you do as we did and drag the lounge across the room and push it up against the wall facing the TV. The other really odd, (or just plain bad,) d
Stayed 18 nights in Mar 2018